# Corrections

**Tell us which listing and what looks wrong, and we'll look into it.** There are two doors below: one if you're a homeowner who spotted something off, one if the listing is your business.

## I'm a homeowner: something here is wrong {#homeowner}

**You don't need an account to report anything.** If something on a listing looks wrong, out of date, or missing, tell us and we'll check it.

**What you can report**
- A wrong or out-of-date fact (registration, licence status, contact details).
- A review that looks fake, off-topic, or wrong for that provider.
- A listing that shouldn't exist at all, or belongs to the wrong business.
- Anything else on the page that doesn't look right.

**What happens next:** We check what you report against its source and correct the listing if you're right.

## This is my business {#business}

**You can report a correction to your own listing without paying anything.** If something on your listing is wrong, out of date, or missing, tell us here.

**What you can report**
- A fact that's wrong (registration, licence status, service area, contact details).
- A job you do that isn't showing, or one you don't do that is.
- A review you believe is fake or about a different business.
- A request to remove the whole listing.

**What happens next:** We check what you've told us against its source before we change anything.

## Removing a whole listing {#removal}

A listing comes off Honestfix when the business asks and we have confirmed the request is from the business. Until then, a removal request does not hide the listing. Tell us the listing and the reason (closed, wrong business, duplicate, or something else) using the form in "This is my business" above.

## What we won't change

**A correction is not a way to move up the page.** Some things stay as they are, whatever a report says:

- A fact that checks out as correct. We'll tell you what we found and why it's staying.
- A request to buy a position on the page. Money never moves rank.
- A review that turns out to be genuine. We can't remove a real review because a business dislikes it.

## Questions about corrections

**Does reporting something cost anything?**
No. Reporting, correcting and claiming are all free, for homeowners and for businesses.

**Can a business pay to remove a bad review?**
No. Providers cannot pay to remove or improve a review. A review can only be corrected if it's shown to be about the wrong business or otherwise not genuine.

**Will correcting a fact change my rank?**
You cannot buy a better position through a correction. We check the reported fact against its source, and the score may change if a fact it rests on is corrected.

**What if I don't hear back?**
Every report gets a reference and a private status link. Open the link, or check the reference on the [Help](/help#status) page, and reply there.


## Reporting options

Something is wrong on a listing: find the listing on the HTML page and send the short report form. You get a reference and a private status link straight away.

This is my business: use the business form on the same page, with a contact email or mobile number. A listing comes off Honestfix when the business asks and we have confirmed the request is from the business. Until then, a removal request does not hide the listing.

Anything else: ask in the help chat, or use Talk to a person at https://honestfix.sg/help.

Source: https://honestfix.sg/corrections

Facts from Google listings, ACRA and provider websites, each dated. [How Honestfix works](https://honestfix.sg/how-honestfix-works)