# Innotec Solutions Pte Ltd

Listed under CCTV and alarms on Honestfix: https://honestfix.sg/cctv-alarm

- Honestfix score: 52 out of 100 (for cctv and alarms)
- Badges: Active, Licence matched
- Google: 1.9 stars from 19 reviews
- Phone: +6582226836
- Website: https://www.innotec.com.sg
- Registered business: Innotec Solutions Pte. Ltd. · UEN 200513662H · since 2005
- Checked: 20 Sep 2026

## Summary

Customers praise friendly sales staff and technicians, a good installation and patient after-sales help with viewing the CCTV. Reviews mention CCTV installation, delivery and renewal for homes and offices. Of 19 written reviews, 9 say they used the business again and 1 says the problem was fixed. It has been registered as a business in Singapore since 2005. Ask the team to walk you through viewing your cameras.

## What the badges mean

- Active: Runs Google search ads or ranks in Google's first pages for this trade.
- Licence matched: An exact, currently valid match on a public register: ACRA, BCA, HDB or NEA.

## What customers say

- 9 of 19 reviews used them again
- 6 of 19 reviews say the problem came back
- 3 of 19 reviews mention a fee for coming down
- 3 of 19 reviews paid more than quoted
- 1 of 19 reviews say the problem was fixed

## Jobs with evidence

- Installation: customers mention (11 reviews)
- Repair and servicing: customers mention (4 reviews)

## Latest Google reviews (10 of 19 held with text)

- 5 stars, 11 Oct 2025: really good service
- 1 stars, 30 Sep 2025: DO NOT engage this company to set up your cctv! If there’s zero star, I would give them this rating. Have been trying to get them for the past 3 weeks on the 24-hr service hotline, but did not get any response. That's very irresponsible! Previous services rendered were charged at an exorbitant rate! There were other add-on service costs one did not expect as well! Having cctv gives the owner a peace of mind to know all is well. However, when support could not be provided promptly to address technical issues, it creates unnecessary stress to the customer!
- 1 stars, 29 Jun 2025: [Update: Finally sent me quotation to dispatch support on 24 June 10pm, paid on 25 June and still waiting for them to schedule a technician down to reconfigure which is a max 30-min job and it’s more than a week since my CCTV is down] Disappointed from Day One – Innotec Solutions Pte Ltd Despite the bold claims of “extensive after-sales support” stated on Innotec Solutions’ website, my experience over the past seven years tells a very different story — one of delays, poor responsiveness, and broken promises. Since day one, whenever my CCTV system goes down or needs reconfiguration (especially 
- 2 stars, 2 Dec 2023: I am disappointed with their after sales services. Responses to email inquiries is extremely slow and need to be reminded and chased for replies. Requested for site services many times over the years and prices are just skyrocketing. CCTV systems is not very stable such that cameras are offline every now and then. I hope innotec can do better services than this.
- 1 stars, 31 Aug 2023: An aggressive, belligerent experience with this company. We have the WhatsApp exchanges and you would be shocked the conduct and language used by their customer service. Do not under any circumstances use this company. Their rates are ridiculous. Their service costs extortion. And customer service is absolutely awful. If zero stars was an option - we would do it.
- 1 stars, 28 Jul 2022: there're charges of $250 incur from Innotec everytime you re-contract the internet service provider, these charges are for them to re-configure your DNS & IP setting for the camera. i do not recommend their solution for home user. maybe more for commercial.
- 5 stars, 6 Jul 2022: I had engaged Innotec Solutions Pte Ltd services since 2015. They have been prompt and professional in their installation, delivery and renewal of CCTV services at my residence. I want to highly commend the customer service team, particularly Regina, who had been spending humongous efforts, time and attention to details to help me download my desired video clip since my laptop does not use IE. I did not expect that from a customer service who is doubling up as a professional and knowledgeable technician who advises and show me patiently and politely. Frankly, I wanted to give up following the 
- 1 stars, 22 Oct 2021: The worst company Ive dealt with all through out my professional career... Avoid at all cost so you will not suffer afterwards, Ive given them many chances but still no improvement on ANY service at all, theyre good on following up with payments (Youll received emails and whatsapp on different person) but MIA for issues and you need to chase them!... No coordination, Technicians are not well trained, Delays in deployment (Took 2 months), and many more... so please, Avoid dealing with them. As much as possible, I dont usually write a bad review, but I think everyone deserves to be warned.
- 1 stars, 3 May 2021: Very bad after sales service, unresponsive team and complicated support ticketing system to get them to check on my malfunctioning CCTV which was installed by them.
- 1 stars, 22 Feb 2021: Charged me $180 because my router changed and their settings need to change. Best is at the arranged timing they never come down and the girl said she “WhatsApp” already. After which she say she will arrange and let us know later. Woah.... so much for service recovery

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

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