# Natural Cool Airconditioning & Engineering Pte Ltd

Listed under Aircon servicing on Honestfix: https://honestfix.sg/aircon-servicing

- Honestfix score: 0 out of 100 (for aircon servicing)
- Badges: Active, Well reviewed
- Google: 2.6 stars from 85 reviews
- Phone: +6564541771
- Checked: 20 Sep 2026

## Summary

Reviews describe an aircon servicing, repair and installation business, with customers calling the technicians dedicated, knowledgeable and honest. A customer appreciated being told exactly which compressor parts needed repair, and Stacy is named for helping with a last-minute appointment. It has been registered as a business in Singapore since 1993. Of 36 written reviews, 5 say they used the business again, 2 say it came quickly and 1 says the problem was fixed. Tell them which part of your aircon needs attention when you get in touch.

## What the badges mean

- Active: Runs Google search ads or ranks in Google's first pages for this trade.
- Well reviewed: 10 or more Google reviews in the last 12 months.

## What customers say

- 5 of 36 reviews used them again
- 4 of 36 reviews say the problem came back
- 2 of 36 reviews say they came quickly
- 1 of 36 reviews say the problem was fixed

## Jobs with evidence

- General servicing: customers mention (5 reviews)
- Repair: customers mention (4 reviews)
- Installation: customers mention (4 reviews)
- Chemical wash: customers mention (2 reviews)
- Chemical overhaul: customers mention (2 reviews)

## Latest Google reviews (10 of 36 held with text)

- 1 stars, 5 May 2026: What terrible service! It's enough to make you want to turn everyone away.
- 1 stars, 23 Feb 2026: Bad customer service, so rude.
- 1 stars, 28 Jan 2026: Very worst customer service in Defu lane,
- 1 stars, 12 Dec 2025: I can see why the low ratings and negative reviews. Poor workmanship and installation of aircon done at my condo which leads to leakage in pipes. Had to call several times before the technicians were sent down and even then, all they did was to patch up and didn't rectify the issue fully last year. This year, the same issue returned. Decided to change aircon servicing company now. And oh , don't even bother about customer service at Natural Cool which doesn't really exist.
- 2 stars, 11 Nov 2025: 1st time here for a simple purchase but the tone from the cashier was pushy imo
- 1 stars, 26 Jul 2025: talk to them on the phone replies very rude and attitude like own them something.. customer service very weak
- 1 stars, 11 Mar 2025: After 15 years as a loyal customer, I’m canceling my service due to the company’s sharp decline in air conditioning service quality. The skilled technicians are gone, replaced by an incompetent team. Worse, customer service is appalling. Nicole was rude, and her manager, Adeline, was equally useless. Leadership clearly doesn’t care about improving. This wasn’t an easy decision, but their lack of professionalism and declining standards left me no choice. Fix this, or expect to lose more customers.
- 2 stars, 20 Nov 2024: We have used their aircon maintenance service for a few years and have been fortunate with their technicians (polite and hardworking). We were about to install new aircon units with them, but their office customer service is terrible, with inefficient staff who cannot be bothered. This completely put us off, and we will not be returning to this company for any future service.
- 2 stars, 6 Nov 2024: After years of getting my air con servicing and purchasing units form this company, I had no choice but to look for another service provider. Natural Cool is quick to pick up calls and arrange for a visit but the on-site service quality has deteriorated significantly in the past year. After a servicing in April 2024, the flap of the air conditioning unit in one of the bedrooms started malfunctioning. The technician who came insisted that the issue was not due to any fault of the team but rather due to wear and tear - even though the malfunctioning took place on the very day of the servicing. W
- 1 stars, 1 Nov 2024: Texted to ask for quote and appointment. But it’s so tiring to talk to them. I give up. Shall look for another company.

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

Full page: https://honestfix.sg/v/natural-cool-airconditioning-engineering-pte-ltd-1304
How Honestfix works: https://honestfix.sg/how-honestfix-works
Something wrong on this listing? https://honestfix.sg/corrections