# Tefal/WMF Authorized Service Center

Listed under Appliance repair on Honestfix: https://honestfix.sg/appliance-repair

- Honestfix score: 17 out of 100 (for appliance repair)
- Badges: Well reviewed
- Google: 3.7 stars from 237 reviews
- Phone: +6563566657
- Checked: 20 Sep 2026

## Summary

This is the Tefal and WMF service centre, where reviews cover repairs to vacuums, irons, air fryers and rice cookers, with Ms Soh praised by name. Of 43 written reviews, 6 say the problem was fixed, 3 say they used the business again and 2 say it was quick. Praise focuses on friendly counter staff who test the item in front of you.

## What the badges mean

- Well reviewed: 10 or more Google reviews in the last 12 months.

## What customers say

- 6 of 43 reviews say the problem was fixed
- 3 of 43 reviews used them again
- 2 of 43 reviews say the problem came back
- 2 of 43 reviews say they came quickly

## Latest Google reviews (10 of 43 held with text)

- 2 stars, 2 Sep 2026: They didn't check my vaccume throughly my charger and battery not working ive to go there for 2nd time to change my battery but luckily i still have warranty for another 2months
- 1 stars, 28 Aug 2026: Waited many months for replacement of defective rice cooker bowl and service staff keep delaying on the pretext of no stock. Disappointing!! If you already approved a replacement why are you not honouring it???
- 1 stars, 2 Jul 2026: Mr Loke at the service centre could not solve my issue, and instead of offering alternatives, choose to resolve my issue by ignoring me at the service centre, and moving off to the next customer. Good luck with them.
- 1 stars, 21 Jun 2026: REALLY REALLY VERY BAD CUSTOMER SERVICE. PLEASE AVOID TEFAL BRAND AT ALL COST. Save yourself frustration and time and effort. This staff Mr Loke just walked away without answering our question. We have written proof from Tefal office that we are eligible for an exchange, and just gave a one phrase reply "No such request" and walked away??? Wows. We already went down twice and twice was served by this rude uncle. So many miscomms between service centre and main office. Really guys, please avoid tefal at all cost.
- 1 stars, 20 Jun 2026: Just avoid Tefal at all cost. Bought this hairdryer from NTUC. Warranty 7days but it spoiled at the 8th day. Wasted my hard earned money, choose Philips better
- 1 stars, 5 Jun 2026: I am writing this review to express my deep dissatisfaction with the after-sales service and repair process at Tefal. My air fryer, which is less than a year old, became unusable after the handle detached from the basket. Unfortunately, my experience with the customer service team was very poor; my inquiries regarding warranty coverage went unanswered for some time, leaving me feeling "ghosted." When I finally received a response, I was informed that the necessary parts would take four months to arrive and that I would be charged S$81 for the repair. Given the high cost and the unreasonable le
- 1 stars, 11 May 2026: Bought tefal iron at the expo fair. The staff mentioned that they are selling it cheaper as the box was damaged but guaranteed the item was brand new and good condition. Opened the box to find the decal stick missing and the front dented. Brought it to the service center. They replaced the stick and then attempted to straighten the base causing the base plate coating to peel and damage even further. They said they are unable to change and asked me to email tefal. I have been going back and forth explaining to them the damaged and false information giving by their staff at the fair. But the onl
- 5 stars, 20 Mar 2026: I brought my steam garment for repair as I accidentally damaged it during installation. I was the first customer after lunch hours and got it repaired within 10mins. The counter lady and the technician uncle were very friendly. 👍🏻
- 1 stars, 18 Mar 2026: I am writing to follow up on the repair status of my steam iron, which I submitted to your service centre on 19 January 2026. At that time, I was informed that the repair would take approximately 2–3 months. However, I have recently been advised that the required part will only arrive in July or August. I find this timeline extremely unreasonable, especially considering the product has only been in use for about a year. TEFAL 👎👎👎👎👎👎 will never buy this brand and will share out my experience too
- 5 stars, 11 Mar 2026: Easy to find. Ample parking. Few seats

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

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