# TheLorry Singapore

Listed under Movers on Honestfix: https://honestfix.sg/movers

- Honestfix score: 55 out of 100 (for movers)
- Badges: Active
- Google: 3.5 stars from 171 reviews
- Phone: +6531389164
- Website: https://thelorry.com/sg
- Checked: 20 Sep 2026

## Summary

Reviews describe an online lorry-booking service, with one driver, Edward, returning a bike to a Lazada seller in Tampines. Customers praise on-time delivery, careful handling, responsive customer service and an easy booking process. Of 38 written reviews, 1 says they knew the price before work started and 1 says they used the business again. It lists 6 prices for specific jobs. Send your pickup and drop-off addresses and ask for the price first.

## What the badges mean

- Active: Runs Google search ads or ranks in Google's first pages for this trade.

## What customers say

- 3 of 38 reviews say the problem came back
- 2 of 38 reviews paid more than quoted
- 1 of 38 reviews knew the price first
- 1 of 38 reviews used them again

## Jobs with evidence

- House moving: customers mention (1 review)
- Disposal: offered on their website
- Storage: listed by the business

## Latest Google reviews (10 of 38 held with text)

- 1 stars, 3 Jul 2026: Poor customer service, bookings not accepted after 2 days and no reply when contacted. Edit: This is a scam company, do not book any services. Driver "found and accepted" booking after the booked day to scam money and transaction
- 1 stars, 30 Jun 2026: Service was terrible, nobody answer call, nor whatsApp message.
- 1 stars, 2 Aug 2025: Completely unreliable! Booked way in advance and they cancelled hours before, giving lame excuses that it was "in the outskirts" - Singapore is tiny, please.
- 1 stars, 10 Feb 2025: Scam! Make payment online , arranged date and time did not show up!? Unable to make any phone call and no reply text !!!!
- 1 stars, 10 Feb 2025: This is a scam company. I went to their registered address in Singapore, but it belongs to a completely different company. My lorry booking kept showing "Assigning driver," and I couldn't reach any customer service at all. Beware and don't fall for this scam!
- 1 stars, 24 Aug 2024: Terrible business. Confirmed pick up and time and simply did not show up. No contact, nothing. I would give less than 1 star if possible. Avoid these undependable people.
- 1 stars, 23 Jul 2024: Seriously, The Lorry SG needs to improve on the information. As a Lazada seller, I am assigned The Lorry SG for drop-off BUT nobody in Lazada has any information on how to or where to drop-off. Calling the numbers listed only ends up in being disconnected. Unlike NinjaVan, it is straight forward, easy access to search for the location to drop-off. Please improve even before starting a business.
- 1 stars, 18 Jun 2024: The Lorry provides a platform that is easy to book however it’s an open platform for freelance movers to pick up job. These freelance movers often try to strike a personal deal or make extra dollars from the booking by quoting “your job is more than what you book”, “this condo very strict nobody wants to take”, “your box not too cannot stack, cannot move, difficult”, “your job takes long I have to reject other jobs” and worse is, our items were not taken care of with the below images for your reference. Use at your own risk as company does not QC or have controls over the quality of movers / d
- 1 stars, 8 Jun 2024: Horrible horrible experience. Pls don't choose this company, AVOID. The driver Abdul confirmed to deliver boxes and No Show. No show for FOUR TIMES!!! Such a waste of your customer's time. Extremely unprofessional and rude.
- 1 stars, 29 May 2024: It was very disappointing that we have wasted our time waiting for the courier to come, we also tried reaching out your hotline number but no response. We booked for 6pm slot, waited for 2 hours and paid the said amount beforehand which is 58sgd. I also would like to feedback regarding your systems, you should have let the customers to have the courier before asking the payment, because from my experience, the chances of having a courier is very unsure. Second, you don’t have an active HELP SUPPORT for your consumers! Very disappointing and inconvenient.

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

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