# TNG Alliance Pte Ltd

Listed under Appliance repair on Honestfix: https://honestfix.sg/appliance-repair

- Honestfix score: 38 out of 100 (for appliance repair)
- Badges: Well reviewed, Licence matched
- Google: 3.3 stars from 58 reviews
- Phone: +6563455985
- Website: https://tngalliance.sg
- Registered business: TNG Alliance Pte. Ltd. · UEN 201915238K · since 2019
- Checked: 20 Sep 2026

## Summary

Reviews describe a showroom and service centre for brands such as Midea, Whirlpool and KitchenAid, with the customer service team praised for patient, prompt replies. Customers mention washing machine and induction stove repairs and chest freezer purchases, with technicians who explain the cause and share maintenance tips. Of 47 written reviews, 13 say the problem was fixed, 5 say the business came quickly and 3 say they used the business again. It has been registered as a business in Singapore since 2019. Have your appliance brand and model number ready when you get in touch.

## What the badges mean

- Well reviewed: 10 or more Google reviews in the last 12 months.
- Licence matched: An exact, currently valid match on a public register: ACRA, BCA, HDB or NEA.

## What customers say

- 13 of 47 reviews say the problem was fixed
- 7 of 47 reviews say the problem came back
- 6 of 47 reviews mention a fee for coming down
- 5 of 47 reviews say they came quickly
- 3 of 47 reviews used them again
- 1 of 47 reviews knew the price first
- 1 of 47 reviews paid more than quoted

## Jobs with evidence

- Washing machine and dryer: customers mention (2 reviews)
- Fridge: customers mention (2 reviews)

## Latest Google reviews (10 of 47 held with text)

- 5 stars, 14 Aug 2026: Just went down to the showroom to buy a 50L chest freezer. Thank you Janice for all the assistance and help. Thumb up 👍 😁
- 5 stars, 24 Jul 2026: On 15 July 2026, Whirlpool Tech came and replace part, paid S$95 transport and $110 part. Within few days, Dryer is not drying clothes which it suppose to do. Next technician only came 24 July 2026, and worse, pointing fingers at user. I ask them to take back the part and refund the $110 part that is not working. But still, waiting for Office to reply, and office will refund $110 We wasted the $95 to analyze, anyway expected.
- 1 stars, 12 Jun 2026: Person handling whatsapp messages related to appointments not helpful. I messaged the number before 8 am requesting if they could schedule my appointment 1st. Windiw period from 10 am to 2 pm. Response I got was they are unable to confirm and that if I were not at the premises when technician arrived then the appointment will have to be rescheduled. So I took grab to the premises as I did not want to be late. Git there before 10 and technician did not arrive till just after 2 pm. When I asked technician what his schedule was, he advised that he had 3 appointments in Clementi n then Teban befor
- 1 stars, 7 May 2026: We were directed to them for our Sharp washing machine repair. They came for services and mentioned that Retractor is spoilt, charged service charge of SGD 65.40 including GST. Later they sent quote for Retractor which is 92.50 including GST. When i checked the price online it is in range for 20-30SGD. Not sure they are reliable
- 5 stars, 2 Feb 2026: Would like to share my experience in regard to the people working for coordinating appointments , I am very pleased with the way of coordination from liasing and response. Keep up the good work, Thank you for the service rendered.
- 5 stars, 3 Jan 2026: Came here to fix my kitchenaid. The process was pretty smooth. I previously contacted the kitchen aid team to get a service number and had to give them that for them to fix the kitchen aid for free (under warranty). The staff were very patient in guiding me through the process. Have to say they are very strict on their lunch timings.
- 5 stars, 28 Nov 2025: Technician Mr. Chia Poh came down to repair our Whirlpool induction stove. He was efficient in repairing our stove, and politely explained how we can prevent a similar situation from happening in future. He also patiently allowed us to clean underneath our stove and even went the extra mile to show us how to scrape off some stains on our stove. All this, with a smile. Thank you Mr. Chia Poh for your excellent service and attitude!
- 1 stars, 29 Oct 2025: Very bad service,was contacted by them but they need us to follow against their dates,and atitude is veey bad. Not recomend
- 5 stars, 23 Oct 2025: I’m very impressed with the level of professionalism and care shown by the customer service - Aries. From the moment I reached out, she is attentive, patient, and genuinely eager to help. My issue was resolved smoothly, and they kept me updated every step of the way. Outstanding service that really makes a difference!
- 3 stars, 11 Oct 2025: Service is good so far. This is the good part. The not so good was, techinician though seems cold and just did his job without informing about the faulty part. He only replied monotone on few questions I raised about the fault.At one point, he seemed to be cocky telling how to do the maintenance after the repair. He was in a hurry and ddnt give me a copy of job order but later he did anyway after I told him that I will need it as part of my unit maintenance file. And a simple suggestion, kindly remind your staff to clean up the mess after doing the job. This guy is ok but it was a turn off tha

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

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