# Yew Digital Lock

Listed under Gate and grille on Honestfix: https://honestfix.sg/gate-grille

- Honestfix score: 70 out of 100 (for gate and grille)
- Badges: WhatsApp, Active, Well reviewed, Licence matched
- Google: 4.8 stars from 1986 reviews
- WhatsApp: https://wa.me/6589031515
- Phone: +6589031515
- Website: https://yewdigitallock.com.sg
- Registered business: Yew Digital Lock Pte. Ltd. · UEN 202340198H · since 2023
- Checked: 20 Sep 2026

## Summary

Reviews are mostly digital lock, gate lock and door sales and installation, with installer Suresh named in many reviews for clear explanations. Of 49 written reviews, 8 say the problem was fixed. Reviews of the installation visit are warm.

## What the badges mean

- WhatsApp: Has a WhatsApp number you can message directly.
- Active: Runs Google search ads or ranks in Google's first pages for this trade.
- Well reviewed: 10 or more Google reviews in the last 12 months.
- Licence matched: An exact, currently valid match on a public register: ACRA, BCA, HDB or NEA.

## What customers say

- 8 of 49 reviews say the problem was fixed
- 3 of 49 reviews say the problem came back
- 2 of 49 reviews knew the price first
- 2 of 49 reviews say they came quickly
- 1 of 49 reviews paid more than quoted
- 1 of 49 reviews used them again

## Jobs with evidence

- Digital lock: customers mention (9 reviews)
- Lock change and repair: customers mention (3 reviews)
- Grille install and repair: customers mention (2 reviews)
- Lockout: customers mention (1 review)

## Latest Google reviews (10 of 49 held with text)

- 4 stars, 11 Sep 2026: Suresh is very professional and helped to deliver the installation without issue. Thank you.
- 1 stars, 5 Sep 2026: If i could give a negative star I would. Bought and used the lock for around 1 year plus and the motor malfunctioned causing us to be locked outside the house. We can literally hear the motor sound when our fingerprint was recognised but it just didn’t unlock. We didn’t have the physical emergency spare key with us as we just went for a short run. We needed to call a locksmith to help us get into the house and called Yew digital lock about it. They told us that “No emergency key, no warranty” in their TNC ??? so u are telling me I need to bring the emergency key everywhere I go then I buy digi
- 1 stars, 12 Aug 2026: UPDATE The aftersales service is not present at all. Fire rated door but no certification, when asked initially said will follow up, called 3 times different people but there is not a single follow up. Attended by Chris and he went through the features, all enquires, and clear pricing upfront, looking forward to the installation of door, gate, and digital lock 👍
- 1 stars, 20 Jul 2026: Very poor after sales support. Got lock issues and was locked out, and try to ask questions and contact sales, all MIA. No hotline contact.
- 5 stars, 20 Jul 2026: Despite the recent negative review on YEW, I had a great experience with Darren. He was responsive, responsible, and professional throughout. Even though my condo’s management office wasn’t easy to deal with, he remained patient and handled everything. I would definitely recommend Darren.
- 1 stars, 28 Jun 2026: ********VERY disappointed with the service provided by Yew Digital Lock.******** We purchased their automatic laundry rack, which came with a stated 5-year warranty. However, after only 5 months of use, the product started having multiple issues — the remote control stopped working, no heat air was coming out, the machine started making a very loud fan noise, and even the rack LED stopped functioning. When we contacted Yew Digital Lock for assistance, we were told to contact the supplier ourselves. We did as instructed, but to our surprise, the supplier responded with “where you buy from, you 
- 1 stars, 23 Jun 2026: similar to most people who just reviewed recently - within a year, the product is falling off and started to sound the anti pry alarm. very poor installation, for a product to fall apart within a year? customer service claims wear and tear but cmon, what kind of quality of installer or product is this for it to wear off in just a year? on top of that, the 5 year local warranty i have, is technically 1 year "on-site" warranty so i need to pay for their installer to do a better job again. very disappointed entirely. pls think twice.
- 1 stars, 20 Jun 2026: The digital lock started malfunctioning just a few months after installation. It is still well within the warranty period, but getting in touch with customer service is impossible. They completely ignore phone calls and messages, leaving me with a faulty lock and zero support. Avoid this company if you want reliable after-sales service.
- 2 stars, 15 Jun 2026: Installed a digital Lock for my door n gate. It was installed a few months ago. Stated website 24/7. Initial the installation took was badly arranged due to no stock, they sent technician n said not stock whether I can accept. They have made another arrangement again. The main door lock refused to lock. Msg what's app n contacted the company, literally no one will pick yr call at all. Pls consider careful when buying lock from this company. After service rendered was v poor. Imagine yr main door cannot lock !
- 1 stars, 9 Jun 2026: I had their locks for just a year and it's spoilt and it's gonna cost 300 to repair a 600 product. Won't be coming back again

Source: Google listing, ACRA and provider website, checked 20 Sep 2026.

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