BEFORE YOU CALL

Before you call

Three small tools, one page. Pick a tab, fill in the left, read the right. Each result stays where it is when you switch tabs.

Is this business registered and licensed?

Look up the business and licence records Honestfix holds for a provider. Some trades have no open register, and we say so.

Find a provider's recorded checks

Your result appears here.

About this tool

What does this tool check?

It shows the records we hold for a provider: its ACRA business registration and, where we matched one, a trade record. The trade registers we hold are the BCA list of licensed builders, the NEA list of registered pest control operators and the HDB list of registered renovation contractors.

Every record carries the date we checked it.

What can't it check, and why?

This tool only shows dated records held by Honestfix. It is not a live search of every public register, and we hold no register data for some trades. Where a record is not available here, ask the provider for its licence details and confirm them with the relevant authority.

How do I read a result?

"Registered with ACRA: Currently valid" means we matched the business to an ACRA record that is live, and the name it is registered under is shown.

"No longer valid" means we matched a record, but the register shows it is no longer valid. The provider may have a newer registration under another name.

"Status not stated" means we matched a record but the register did not say whether it is valid.

No record means we couldn't match this business to a record. That's not proof the business is unregistered, and it never counts against them. Small operators often trade under a name that doesn't match their registered entity exactly.

A trade record with a date means the record was on the register when we checked. Registers change, so treat the date as the last time we looked, not a promise it is still valid today.

What should I ask a provider myself?

For any provider, it's reasonable to ask for its registration or licence number and to note it down before the job starts. For work that needs a licence, such as electrical or gas work, ask to see the licence card. A properly licensed provider will have no trouble showing it.

Frequently asked questions

Does "no record" mean the business is operating illegally?

No. It means we couldn't match a record for it. Many small and genuine businesses don't turn up this way.

Why is there no record for my plumber or electrician?

We hold no register data for those trades. Ask the provider for its licence details and confirm them with the relevant authority.

Is a licence check the same as a quality check?

No. A licence tells you a business meets a legal requirement to trade in that field. It says nothing about how good the work will be. Reviews are a separate signal.

What if a record says "No longer valid"?

Ask the provider about it. It may have renewed under another name, or it may have lapsed.

Can I check a business that isn't listed on Honestfix?

No, this tool only shows providers already on Honestfix. For any other business, check ACRA or the relevant register yourself.

Something doesn't look right?

Tell us which fact and which listing. We can check its source.

Report a fact

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