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TheLorry Singapore
AI summary
Reviews describe an online lorry-booking service, with one driver, Edward, returning a bike to a Lazada seller in Tampines. Customers praise on-time delivery, careful handling, responsive customer service and an easy booking process. Of 38 written reviews, 1 says they knew the price before work started and 1 says they used the business again. It lists 6 prices for specific jobs. Send your pickup and drop-off addresses and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 38 written reviews of 171 on Google
Summary of reviews
Jobs customers mention
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38 written reviews to read
- 1.0
Poor customer service, bookings not accepted after 2 days and no reply when contacted. Edit: This is a scam company, do not book any services. Driver "found and accepted" booking after the booked day to scam money and transaction
- 1.0
Service was terrible, nobody answer call, nor whatsApp message.
- 1.0
Completely unreliable! Booked way in advance and they cancelled hours before, giving lame excuses that it was "in the outskirts" - Singapore is tiny, please.
- 1.0
Scam! Make payment online , arranged date and time did not show up!? Unable to make any phone call and no reply text !!!!
- 1.0
This is a scam company. I went to their registered address in Singapore, but it belongs to a completely different company. My lorry booking kept showing "Assigning driver," and I couldn't reach any customer service at all. Beware and don't fall for this scam!
- 1.0
Terrible business. Confirmed pick up and time and simply did not show up. No contact, nothing. I would give less than 1 star if possible. Avoid these undependable people.
- 1.0
Seriously, The Lorry SG needs to improve on the information. As a Lazada seller, I am assigned The Lorry SG for drop-off BUT nobody in Lazada has any information on how to or where to drop-off. Calling the numbers listed only ends up in being disconnected. Unlike NinjaVan, it is straight forward, easy access to search for the location to drop-off. Please improve even before starting a business.
- 1.0
The Lorry provides a platform that is easy to book however it’s an open platform for freelance movers to pick up job. These freelance movers often try to strike a personal deal or make extra dollars from the booking by quoting “your job is more than what you book”, “this condo very strict nobody wants to take”, “your box not too cannot stack, cannot move, difficult”, “your job takes long I have to reject other jobs” and worse is, our items were not taken care of with the below images for your reference. Use at your own risk as company does not QC or have controls over the quality of movers / driver / contractors that picks up the job!
- 1.0
Horrible horrible experience. Pls don't choose this company, AVOID. The driver Abdul confirmed to deliver boxes and No Show. No show for FOUR TIMES!!! Such a waste of your customer's time. Extremely unprofessional and rude.
- 1.0
It was very disappointing that we have wasted our time waiting for the courier to come, we also tried reaching out your hotline number but no response. We booked for 6pm slot, waited for 2 hours and paid the said amount beforehand which is 58sgd. I also would like to feedback regarding your systems, you should have let the customers to have the courier before asking the payment, because from my experience, the chances of having a courier is very unsure. Second, you don’t have an active HELP SUPPORT for your consumers! Very disappointing and inconvenient.
- 1.0
Worst ever. Received notificiationc confirming the booking and driver details however on the moving date itself, when we called the driver contact provided only to know that he is not available. Contacted their customer service through watsapo chat only to realise driver is unable to make a delivery at that moment. We have already moved all our items to the lobby waiting for the driver and no action or notification from thelorry informing us on the cancellation until we called. All the did was a sorry that the driver unable to make a delivery at that time. They did not even try to reassign a new driver to us immediately. We were just left there stranded and had to sought our own mover the very last minute. Very bad experience, very bad customer service. Very bad internal controls management.
- 1.0
Made a booking and driver didn't turn up, attempts to contact them went unanswered till much later. Rescheduled but no show again.
- 1.0
AVOID What happened to this company?? I used TheLorry maybe 6 times before and each time I had a great experience. Now, on the other hand, I have to deal with multiple drivers for a single job, all asking the same questions over and over, a 1-hour late arrival, missed delivery on boxes and no customer service over the phone from TheLorry. Again, AVOID.
- 3.0
Would suggest the ‘boss’ to read the booking information first before sending people. Requested 1 manpower ended up having to pay extra for another person. If they just be honest from the start I wouldn’t have mind.
- 1.0
One of the worst moving company I have ever experience. Confirmed to pick up my product to return but eventually never turn up after 3 hours. When contacted, they mentioned they cannot even I showed them confirmation. Lazada and some companies uses this company to return products... it has the worst customer service. As of today, they are asking to wait for another confirmation.
- 5.0
Edward, one of your lorry guy, came to my place in Tampines, to return a bike back to a Lazada seller. Edward is very professional and provide a excellent service to us. He is very pleasant and friendly. I strongly recommend his service to anyone who needs it.
- 1.0
Waited for them to pick up my Lazada return parcel and they never came
- 5.0
Well Done.
- 5.0
Awesome!
- 5.0
Driver handled my items with care. Customer service very responsive to my enquiry.
- 1.0
What an absolute joke. I trust this company with my solid wood table. Not only were they rough with the table during delivery, but they drilled a hole through my table during assembly. Absolute nonsense
- 1.0
Worst experience. Dining table assembly turned into a nightmare by drilling & chipping off a large chunk of solid wood. Unacceptable.
- 1.0
Poor customer service
- 1.0
Got assigned to the lorry from lazada no pick up at all.
- 1.0
Had a bad experience with The Lorry. They damaged my refrigerator during transportation and asked for additional fees which were not stated on the website during booking. Very unprofessional. Definitely do not recommend this company.
- 1.0
Who and what number would I call to see about a charge that I didn't do..I called the number on the site but no luck and the charge was at 3 a.m. when I was asleep
- 1.0
Slow
- 1.0
DO NOT EVER USE THEM Assigned a booking, got an email confirming date and time Called the driver but he claimed he is on another booking at another location Cannot call through to customer support - get an automated number Wasted my timeslot
- 1.0
The parcel arrived at sorting center 10days ago and until today there is no further dispatch arrange. Check with the CS only receive robot or copy paste responses. Cannot solve the problem. Update: 20days after the issue raised, despite multiple communication and promises were given, the items are not delivered and returned to seller. Completely waste of time. I don't recommend anyone to use the service. It is disappointing that Lazada use this company as default. Completely crab.
- 1.0
Stressful experience!! Had to move house on 31st Dec. Booked 2days in advance. Received call from them on the day of the move saying they still have not found a driver. We agreed to a later time since we have to move that day. They called back around an hour later saying they will just cancel the booking since they couldn't find a match. Wow! Unreliable with a capital U!!! Left in the lurch just like that!!
- 1.0
The Lorry is closed and not at the address anymore. A wasted journey.
- 1.0
Bad. Very bad...
- 1.0
i booked at van for moving on 26/10 12.30pm, last minutes informed that the car break down and the earliest timing to rearrange is 1.30pm. very unprofessional. wasting my time just for waiting. end up i have to rearrange my transport with other company.
- 5.0
Items was delivered on time and service was good too.
- 5.0
Super responsible & efficient team. The whole booking process was easy & hassle-free. The team followed up in advance before the delivery & gave all necessary info (driver details etc). The delivery guys are professional, helpful & friendly. :) The entire delivery was so smooth, highly recommended 👍
- 1.0
I booked the service, they are punctual, but the attitude is quite rude, and i have booked for assemble bed service, but they are very unprofessional to assemble it, all just assemble the sturcture of bed without any screw! My bed has come with the hardware but they secretly throw it! And the driver even shout at me in the phone such as WE ARE PROFESSIONAL TEAM AND WE NEVER HAVE THIS KIND OF PROBLEM! Luckily i saw it and in the end i found the hardware myself in the dustbin downstairs, and my bed is spoiled partly because of their careless. 2nd, because i show him the picture that i found they throw my hardware, he no choice and said they come to screw for me again, then here is the thing, during arranging the date he can come, he sounds like he is the customer and i am his staff and i must match his time like that, i just want to solve the problem so i try to understand he is busy and arrange with him the date he want, we book 7pm and after that he said he cannot come on time and ask me to wait, i said i cant as i have another arrangement after that, then he become very rude again and ask me go complaint him never mind. Thats all, wont recommend to friend but stop them for booking this company service.
- 5.0
2nd time booking with TheLorry and very satisfied with the service still. Keep it up, thank you.
- 1.0
Worst courier provider ever... by far
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