score
Crown Relocations
AI summary
Reviews are mostly international relocations, with customers describing moves to the Philippines, Barcelona, Auckland and Australia. Customers also mention furniture storage and clear guidance on the timeline and procedures. Of 44 written reviews, 5 say they used the business again, 4 say they knew the price before work started, 2 say the problem was fixed and 2 say the team came quickly. It publishes a WhatsApp number and is rated 4.4 out of 5 from 204 Google reviews. Tell them your destination and move date and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 44 written reviews of 204 on Google
Summary of reviews
Jobs customers mention
Based on the Honestfix algorithm — see how it works.
44 written reviews to read
- 5.0
We had an outstanding experience with Crown Relocations Singapore from start to finish. A very special thank you to Miss Laila, who provided exceptional support throughout our international move to the Philippines. She was always professional, friendly, responsive, and incredibly helpful. No matter how many questions we had, she was patient, reassuring, and kept us informed every step of the way, making the entire process smooth and stress-free. Our shipment arrived safely, and the whole Crown team handled everything with great care and professionalism. We truly felt supported throughout the entire journey. We highly recommend Crown Relocations to anyone planning an international move. Thank you, Miss Laila and the entire Crown Relocations team, for your outstanding service and for making our relocation such a positive experience.
- 1.0
Ghosted by agent Rodvin Buada. Contacted Crown on end of June. Did telecommunications to assess the shipment details. Till date no quotation was provided. Last year team was more impressive. They did my parents shipment swiftly. Communication between Sg and Malaysia counterpart was efficient. Standards has drop so much lately. Not sure if the CEO is doing his job.
- 1.0
I chose Crown Relocations Singapore because of its reputation as a premium international relocation provider. Unfortunately, my experience has been anything but premium. Our family has relocated internationally several times. This is our second move with Crown, while our previous international moves were handled by Santa Fe. Based on those experiences, I expected a high level of coordination, communication, and customer care. Sadly, Crown did not live up to those expectations. The biggest issue throughout this move has been the lack of communication between the Singapore (origin) and Malaysia (destination) teams. They appeared to operate independently, with little coordination, leaving us to chase updates and resolve issues ourselves. For an international relocation company, seamless communication between offices should be a basic expectation. It has now been more than 20 days since our shipment was delivered, and our TVs and paintings are still not installed. We have been told that the two TV mounting brackets packed with our shipment cannot be located, leaving our televisions sitting on the floor. Despite repeated follow-ups, we still do not know whether the brackets have been lost, misplaced, or when this issue will be resolved. Even more concerning, after the move we discovered numerous scratches on the flooring in our new apartment. I understand that accidents can happen during a complex international relocation. What disappointed me was not that problems occurred—it was how they were handled. No one has taken ownership or accountability for investigating what happened or discussing a fair resolution. The most frustrating part has been the customer service after payment was completed. Once the move was finished and our invoices were fully paid, communication virtually stopped. I reached out multiple times to Lina Stothard, salesperson in Singapore, and Darrel Chong from the operations team. Unfortunately, my messages were simply ignored. When customers are left without responses after spending a significant amount on what is marketed as a premium service, it creates the impression that support ends once payment has been collected. A premium relocation service is not defined by how well everything goes when things are perfect. It is defined by how problems are handled when they inevitably arise. I can accept glitches during an international move—they happen. What I cannot accept is the lack of communication, ownership, accountability, and follow-through. At this point, I am still waiting for Crown to: Locate or replace the missing TV brackets and complete the installation of our TVs and artwork. Investigate and address the damage to the flooring. Provide a clear point of contact who will take ownership of these outstanding issues instead of leaving the customer to chase multiple offices. Based on my experience, Crown Relocations did not deliver the premium service its reputation promises. I sincerely hope the company improves its post-move customer support, because that is ultimately what customers remember long after the boxes have been unpacked. READ THIS BEFORE YOU DECIDE TO USE CROWN!
- 1.0
Ghosted by 2 agents called Vincent and Lina. Initially was impressed by promptness of site visit arranged and Lina who was quite personable. Vincent followed up promptly after. Then MIA after - no replies on email or WhatsApp after me leaving a couple of messages with them. The number listed on as their primary number does not work. Their WhatsApp is automated and quite useless. There's no other way to contact them and I was driven to pursue this much because I know their sister company in Australia is good. @ Management team, I note that there is another 1 star review written recently that highlighted the same problem with the same agents. Our move is also a personal one so unless your company went into bankruptcy or these 2 employees have since left your company (which I suspect not, since the first contact was in late June / early July), this is unprofessional and unacceptable. I would suggest that if you don't believe it's worth your time or efforts to help people move out of their own pockets, simply list it on your website that you only service select or Corporate clients and save yourselves the hassle of having to respond to 1 star reviews on Google.
- 5.0
They handled the whole process of my relocation to Barcelona and packed and delivered all my stuff including my LEGO collection intact. Highly recommended
- 5.0
Stored my furniture for close to three years. Was expecting the wood to warp and the furniture to be mouldy but it was mostly intact and in perfect condition, especially the antiques. Even the sofa was perfect! Thank you Darrel and team!
- 1.0
If you are doing local relocation, don’t bother with them. When I enquired, the guy Vincent very prompt follow up, and eager to arrange for site visit etc so I felt they have good service. Then the site assessment was conducted by someone called Lina, then they MIA. No nothing. No follow up, no quotations, just wasted my annual leave for them to come do a site visit. I am staying in a 4 room HDB moving to a 2 bedder condo, which I told Vincent from the call and he still insisted to do a site visit. If the business is too small for them, should have just rejected over the first call. Until today (since 14th May), I still have yet to hear from Vincent or Lina, even I followed up twice. Just forget about them. Time wasters
- 1.0
Avoid at all cost. If you read my other reviews I mostly post 5 star reviews. Here I want to warn everyone. I think this company is bankrupt. It was all settled for our move in not even 4 weeks. Now I have wanted to receive a few cardboards / boxes to start packing . And the Desaster starts. Can’t reach my contact. The office does not pick up the whole Friday. Can’t get an email answer since Thursday. I should have been sceptic because I always had to run after every offer and stuff. Please avoid all all costs and look for a mover that answers promptly !
- 5.0
I had a very positive experience with the team. They were prompt, professional, and provided very clear step-by-step guidance for my S Pass issuance and MOM appointment. It made my onboarding process smooth and stress-free. Thank you for the excellent support!
- 5.0
The move was handled with extreme care from start till end and it was an amazing stress free experience.
- 5.0
The timeline and procedural details are clearly explained at the beginning. All questions are addressed promptly.
- 5.0
Just moved with Crown. Pretty good service where I timed a partially full container nicely. Vuusa and Wai in NZ, excellent. Laila pre and during move, really helpful and understanding.
- 1.0
I chose Crown Relocations Singapore specifically because of its reputation as a premium international relocation provider. What I experienced instead was months of delays, poor coordination, repeated errors, and a complete lack of ownership — during a major international move from Singapore to Sydney. From the outset, everything looked professional. A site survey was conducted in September 2025, scope was agreed, and I accepted the proposal and paid in full in early October 2025. I was assured my belongings would be packed in October, shipped within the month, and delivered by mid-December. That did not happen. -Packing (21–22 October 2025) The packing experience itself was chaotic: -One side of a cupboard was not packed at all. -Movers demanded additional payment for crating of paintings, even though crating was already included in the agreed quote. -They attempted to impose a so-called “long push” charge, which Crown management later confirmed was invalid. -Packing was not completed within the agreed timeframe — movers left early and the truck returned late the following day. This should have been the first and last red flag. Unfortunately, it was only the beginning. -Communication breakdown & shipment delay After packing, both the sales associate and relocation manager became largely non-responsive. I had to send repeated follow-ups just to get basic information. Despite being told the shipment would leave in October, I later discovered that my goods were not shipped until the end of November — without any proactive communication or explanation. -Missed delivery commitments I was told my belongings would arrive in Sydney on 18 December 2025. They arrived on 23 December instead. I was then informed that unpacking occurred on 31 December, yet as of 20 January 2026, my belongings were still not delivered. Every update I received came only after chasing Crown or explicitly escalating. -Administrative and system failures Alongside the operational issues: -I lost access to the Crown customer portal, with no explanation or resolution. -Errors were made in my insurance calculations, which I had to identify and correct myself. -Even at senior escalation level through LinkedIn, Crown staff were clearly working with outdated or incorrect information, including not being properly updated that I had already made payments to their destination partner. -At no point did Crown demonstrate effective internal coordination between Singapore, Sydney, and their partners. -Lack of accountability What has been most disappointing is not just the delays, but the attitude. Senior correspondence focused on minimising the issues and “closing the case,” rather than acknowledging the cumulative failures, the stress caused, or offering a meaningful remedy. Delivery (which is now happening months late) is being treated as if it resolves everything. It does not. An international relocation is stressful enough. Crown made it significantly worse. I would strongly caution anyone considering Crown Relocations Singapore to think very carefully. Based on my experience, the service did not come close to justifying the premium price or reputation.
- 5.0
My relocation experience was excellent. The team was very professional, efficient, and supportive throughout the entire process. They managed every detail with great care, which allowed me to set aside the usual stress that comes with moving. Thanks to their work, the relocation went smoothly and without worries. I truly appreciate their professionalism and the peace of mind they provided.
- 1.0
I am genuinely disappointed by the experience we’ve had with Crown Relocations. We selected Crown because of its reputation and paid for all optional insurance add-ons, fully expecting our belongings to be properly protected. Several valuable furniture items arrived damaged, yet Crown has refused to accept responsibility or provide compensation. They blamed the damage on “atmospheric or climatic conditions,” despite no evidence, no temperature or humidity data, no packing or stacking records, nothing beyond an inspector’s opinion. The table in question has iron supports beneath the top and the split down the middle could just as easily be as a result of pressure from poor stacking. Crown’s contract contains a catch-all exclusion clause that essentially voids your coverage for any damage they can loosely attribute to “atmospheric” conditions, even when they packed the items themselves. This is a deeply unfair and misleading policy. Had Crown made this exclusion clear before shipment and that these items would likely be exclude in the event of damage, we would have made very different choices with respect to the moving company or possibly even selling certain pieces before moving rather than trusting their coverage. We went with Crown precisely because we believed a global, reputable brand would stand behind its service. Instead, we’ve been left out of pocket despite paying for full coverage and all optional extras. To make matters worse, Crown’s team also damaged a marble floor during the packing process in our former home. They admitted responsibility in writing and agreed to cover the repair costs. Seven months later, despite repeated follow-ups, I am still waiting for payment I urge anyone considering Crown Relocations to negotiate this exclusion clause out of your contract before signing or reconsider using them altogether. Their insurance coverage is not what it appears to be, and in our experience, it fails customers exactly when it matters most.
- 2.0
Disappointing Experience with Crown Relocations We recently moved from Singapore to Malaysia and unfortunately had a very poor experience with Crown. From the beginning, there was a lack of clear communication—logistics and required preparations were often contradictory, and it was unclear who was managing our move. Email responses were delayed and incomplete, adding to the confusion. Several items arrived damaged, including furniture, a bicycle, and a computer monitor. When we raised the issue, Crown denied responsibility, citing the use of “good packing materials.” Despite multiple follow-up emails requesting compensation, we’ve received no response to date. We’ve used other moving companies in the past without any issues. In hindsight, we regret not choosing Santa Fe, which was only slightly more expensive but provided excellent service during our previous move. Would not recommend Crown based on this experience.
- 5.0
This is the second time we’ve used your service, and we are very satisfied with the experience. The process was simple, fast, and handled with care. One suggestion: on your forms, you could ask for more information about the furniture and whether the pickup or delivery locations have stairs or balconies. This would help avoid unexpected additional costs when the moving team arrives. Overall, it was a great service. For my next move, you will definitely be my first choice. Thanks again!
- 5.0
I would like to express my sincere appreciation for the excellent relocation service provided by Crown Relocations during our recent move from Singapore to Auckland. A special thanks to Jacquline from the Singapore team for her efficient coordination and seamless arrangements. Her proactive communication made the entire process smooth and stress-free. On the New Zealand side, I’m grateful to Mihee for preparing all the necessary customs documentation and ensuring everything was in order for clearance. The delivery team—Nate, Tai, and Caleb—did a fantastic job. They handled our belongings with great care and delivered everything to our new home in Auckland exactly as requested. Their professionalism, punctuality, and attention to detail truly stood out. Overall, I’m extremely satisfied with the service provided and would gladly recommend Crown Relocations to anyone planning an international move. Thank you once again for your outstanding support.
- 5.0
Having surveyed many International Movers both large and small, I am happy I chose Crown as from start-to-finish the service provided was first class. And even though the weather was a challenge at the Singapore end of our move to Australia, everything was handled well and the relocation was delivered on time, in full and without any major hiccups. Thank you
- 1.0
My move from Singapore to Hong Kong was packed in mid-Jan. Was told it would take 3–12 weeks. It’s been over 4 months and still no shipment, no update, no accountability. I’ve followed up multiple times and still no clear answer. This is beyond frustrating. Would not recommend at all.
- 5.0
Thank you very much Nur, Jeanny, Jacqueline, and delivery team in Singapore ( also special thanks to Duyen, Truc, and Vietnam delivery team ) for handling my relocation shipment from Hanoi back to Signapore. The process has been smooth and professional, that the team really did take extra steps to advise me what were my best options given I needed more flexibility on storage. Particularly thank you ms Nur for being responsive and helped me to prevent mistakes and delays on my end.
- 5.0
Darrel and the team are very productive, good communication, professional and down to details. The extra help offered (fixing my wash machine installment issue) meaned a lot to me. In particular, the handymen did quite a bit of hard work for installing my beds (complex) and wardrobe, and they did a really great work. Thank you, for the great service rendered, it supported me well to settle down in Singapore
- 5.0
We engaged Crown for a recent inter-suburb move across Singapore and have nothing but praise for the entire team. They went absolutely above and beyond to ensure a smooth, efficient - and importantly for us - painless transition. A few points of note: 1. The supervisor of the team arrived 15 minutes early to shake hands with my husband, go through the plan (again) for the move and to make sure client-removalists' goals were aligned. Having moved thrice in the past 8 years, this was the first time any removalist team has done this. 2. Packaging was immaculate, the removalists were careful and respectful of our belongings. We had some delicate baby stuff including toys and precious momentos - everything was wrapped neatly and carefully, ensuring zero damage to key items. 3. Common sense - unfortunately sorely lacking for many- abounded with the Crown team. They waited patiently upon arrival at the destination when it was raining, to ensure none of the goods sustained a drop of water damage. They were also very careful and thorough with their checks upon arrival to ensure smooth delivery. 4. Above and beyond - moving is always a messy process, literally with dirt and residue strewn across floors. The team were cognisant of this and a lovely lady was sweeping our properties (every single room) to make sure whatever "mess" they made was cleaned up. Gold star effort. Can't recommend Crown enough. They're not the cheapest but you pay for above-and-beyond, excellent quality.
- 5.0
We recently moved from Singapore to Dubai and our experience with Crown was great from start to finish. Communications were clear throughout and we were notified at every stage of the process. Everything was packed/unpacked well - the teams on both ends were excellent and went over and above to be helpful. Would highly recommend Crown and won't hesitate to use them with future moves...
- 5.0
Crown is the relocation company who help me on my Singapore assignment. The entire relocation process made me feel very professional, from assessment, packing, sipping, to the placement. I was extremely satisfied with the whole process
- 5.0
I appreciated the tracking of documents, the easy-to-access platform, timely responses to my questions, and the follow-up during my process.
- 5.0
The teams are professional from both ends and my personal effects received in good time, in one piece and well transported from place of relocation Singapore to final new resident place in Malaysia.
- 5.0
The best relocation experience ever !! Thanks Crown
- 5.0
Excellent service of my relocation to Bangladesh. Thank you
- 5.0
We used Crown to relocate from Hong Kong to Singapore. One word to describe their service: "They know what they are doing"! They are definitely not cheap (quality has a price), but from the first moment, you feel like a whole company is looking after you. You can download an app indicating who the relocation manager is and who is caring for you. They will come to your address and pack everything for you; then, you can follow the progress via the App. Once your goods are moved (in our case, out from Hong Kong), a new relocation manager will look after you and give you all the details for the move, the quarantine of your goods, and the day they are coming. They provide high-quality services; they place your stuff back into the wardrobes. The only downside is that we did not have enough stuff to relocate to fill a full pallet, and we needed to wait until the container was full before our belongings could leave HK. In our case, they packed everything on October 3rd, 2024, and our goods did not leave HK harbor until November 29 (this timeline generated a bit of anxiety and uncertainties, but they have been clear at contract signing that this period can be lengthy). Goods arrived in Singapore on December 4th and delivered home on December 11 after clear quarantine. During the long wait in the HK warehouse, we urgently needed one document. They could locate our boxes quickly and arranged for us to pick them up (at a price). Special thanks to the two relocation managers who cared for us: Jessie in HK and Nur in SG!
- 5.0
Move was done smoothly. When estimation went a bit wrong, the team took responsibility and gave the right compensation accordingly. Boxes used were all new, and packing/unpacking was done properly
- 5.0
My company transferred me to a new country and along the relocation journey Crown is the assigned agency to handle my case. They supported me from the work permit application, airport service, orientation for new place and new house finding, all went smooth and well. I would like to thank Elma from Crown so much for your supportive and good service.
- 5.0
Easy and seamless from start to finish. Everything arrived in good condition. Customer service was pleasant and helpful too.
- 1.0
The photos tell the story. We were offered a token compensation because we did not opt to buy insurance.
- 5.0
Excellent Services & Quick Response !!!
- 5.0
Overall positive, and professional service.
- 5.0
Thanks a lot for your extensive support during my relocation. You have made my transition very comfortable & specially thanks for clarifying all doubts/concerns raised by me in timely manner. It was a splendid experience.
- 5.0
I chose CROWN for my personal relocation of my furnitures and effects from Singapore to Melbourne. The entire process from my initial quote (home visit by a Crown representative) till the packing and delivery at Melbourne was simply superlative. I did not have to worry about anything and same was the experience with my family members involved in this relocation process. Simple, happy experience with everything taken care of by Crown and their delivery agent company: Grace, in Melbourne.
- 5.0
Excellent service and communication from both Singapore and Tokyo teams. Everything went very smoothly, and our furniture and belongings were packed, shipped and unpacked with no damage and no breakages and everything was on-time.
- 5.0
It was absolutely my pleasure to work with you guys. Everyone was helpful and professional. Really appreciate all the efforts from Singapore Team as well as Japan Team. Special mention to Joanne, Elma and Misaki. All the team the team that delivered all the goods at our Japan Home. They were so professional and very patient. Overall extremely happy and will definity use Crown again in future
- 1.0
Keeping the one star for the on ground team in Philippines and India. The people co ordinating from their offices were a disappointment. Mess of complete timelines. Incorrect deadlines communicated (when we rely on them for their expertise) and the PoC used to send emails at 5 PM and then log out. So there is no possibility of response until next day 5PM SGT. Just so you understand - for almost 4 weeks, we were without the house essentials because these were purchased in India and shipped (basis the recommended timelines from Crown) and buying them again was an unnecessary financial burden. (which we eventually did, because we were fortunate/blessed that we could!). Poor experience and not going to recommend to my network.
- 5.0
Our stuff came on time and intact from SG to Perth. The Crown Team is constantly updating us and reassuring us regarding the delivery date. Their service is affordable compared to that of their competitors. I'm more than happy with their service. Highly recommended 🫰🫰🫰🫰🫰
- 5.0
Worked with Vincent for my relocation and it was a very positive experience. Vincent was helpful and responsive, ready to support for the requests I had for the move. The moving teams to pack / unpack my belongings were also professional and efficient.
- 5.0
Very professional service! Better than expectations, seemless journey throughout the whole relocation process starting from enquiry and until shipment completion! Amazing online tracking process for the shipment.
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