OneO2Plants Pte Ltd

1. 1.0Audrey T.17 Nov 2025

   Having 2 pots of orchids from them, flowers deteriorated very quickly, one pot fading completely within three weeks of receipt. Feedback to customer service, been told their orchid typically last up to about two weeks under standard indoor conditions, which is much shorter than online info / my previous experience that the blooms typically last from two to three months. Nothing been done by them. Very disappointing...

   Response from the business

   Hi Audrey, Thank you for taking the time to share your feedback. We’re very sorry to hear that the orchids did not last as long as expected, and we understand how disappointing that must be. Phalaenopsis orchids can indeed last 2–3 months in a home environment, but reception areas present a very different setting. Constant air-conditioning, low humidity, low light and frequent temperature fluctuations often shorten the lifespan of the blooms. As reception spaces require an optimum display at all times, orchids used there generally need a two-week change-out cycle to ensure they always remain fresh and suitable for front-of-house presentation. We will arrange to change the orchids by tomorrow afternoon to restore a fresh display for your reception area. Our Customer Relationship team will also be reaching out to explore alternatives that may better match your display expectations. Thank you once again for bringing this to our attention. We value your support and are committed to improving your experience with us. Cheers, OneO2Plants Team

2. 5.03 Jul 2025

   Update on 3 July 2025: After Stanley, the account manager, responded to my email, he made a site visit to view the plants in person. He was sincere with assiting us to rectify the mealy bug infestation issue and was also empathetic. I greatly appreciated it. After planning a solution and executing it, the plants in my office are overhauled and looking fantastic now. Please keep up the standard and level of service. As I'm very statisfied with Stanley, I decided to update my review. Thank you. ____________________________________________________________ Wondered how they even got a 4 star review on Google. We engaged OneO2 to supply and maintain plants for our office floor, but the experience has been incredibly frustrating. Their assigned plant nurturer spends less than an hour on-site — clearly insufficient for a full office floor. After every visit, I still have to personally prune overgrown plants and remove wilted or yellow leaves. I raised these concerns via email to their sales and account team, and received a generic response promising that the matter had been escalated. But after that, I was met with complete silence for a full 7 days. Things got worse. After conducting a thorough inspection, I found that about 45% of our plants were heavily infested with white mealy bugs. Some infestations were so severe that the bugs had even spilled into the planter boxes. This didn’t happen overnight — the extent of it clearly points to long-term neglect. Their service is not cheap, yet what we received was far below basic expectations. Although the account manager eventually arranged a site visit, I had already sent 12 photos clearly showing the infestation. I’m not sure what more needs to be “seen” in person — perhaps I’ll catch a few bugs and offer them as an ice-cream topping during the meeting. All this could have been avoided if the plant nurturer had simply done the job he was engaged and paid to do. I’ve worked with other landscaping vendors for multi-floor offices and never encountered pest issues like this. I do not recommend OneO2 for your landscaping needs — poor service, no accountability, and unacceptable maintenance standards. 2 stars simply because at least your plant nurturer turn up to work every 2 weeks.

   Response from the business

   Dear Eliza, Thank you for your kind feedback and for updating your review. We truly appreciate your support. We’re glad to hear that Stanley was able to assist you and that the issue has been resolved to your satisfaction. Your recognition means a lot, and we’ll be sure to share it with him and the team. We will continue to maintain this standard and do our best to serve you well. Thank you once again for your support. Thank you for your feedback, and we’re truly sorry to hear about your experience. We have received your email on 13 June and then follow up on 20 June evening. Issue has been escalated to our internal team on 20 June, and we are conducting a thorough review of the maintenance records and the condition of the plants on-site. Maintenance Team has done their service today and changed some of the plants. Our Sales Rep will be meeting you later at 4pm today to go through the situation. We fully acknowledge your concerns regarding both the pest infestation and the performance of our assigned plant nurturer. This is not the level of service we aim to deliver. A mealy bug issue of this extent should have been identified and addressed earlier, and we are now working to understand how this was overlooked. We will be arranging for a full site assessment, and will take all necessary steps to resolve the situation — including pest treatment and replacing any affected plants if required. Please be assured that we are treating this matter seriously, and our priority is to make things right as quickly and professionally as possible. Yours Sincerely, OneO2Plants CRS Team

3. 5.0Shireen O.18 Mar 2025

   OneO2Plants consistently provides excellent maintenance service, keeping plants well cared for.

   Response from the business

   Hi Shireen, Thank you so your kind words! Our team works hard to keep every plant thriving, and your appreciation means a lot to us. We look forward to continuing to serve you!

4. 1.0Ramdan A.28 Nov 2024

   Bad management.. just started working there for 2 days and decided its not suitable for me.. given them 1 day notice and suddenly played by LOA letter.. 1st day of work they rushing me to sign the LOA letter.. me without reading all of it and was busy during my 1st day OJT i just sign it.. now hv to give them a 2 weeks notice or pay them back $700+ just like that.. my 2 days of salary i never get it.. so to future staff or driver.. pls dont sign anything 1st.. just be careful..

   Response from the business

   Hi Ramdan, Would like to clarify the following: 1. Our record shows that you signed the LOA 6 days before you started work. 2. Upon your notice of resignation, we have already informed you about the notice period and offered you alternatives, including flexible working arrangements to meet your requirements. However this was all rejected by you. 3. As all terms of your contract are private and confidential, it will be better if you approach us if you have any issues with your contract.

5. 5.0chelsia L.25 Jan 2024

   Great experience with Emran and Team, and sales mgr Shawn.. Prompt response and fast revert when issue arise. Plants are kept healthy for green wall and potted plants

   Response from the business

   Hi Chelsia, Thank you for the kind words, your response is much appreciated. Will share your review with the Team. We are happy we hit the mark for you! :)

6. 5.0Nanz T.19 Jan 2024

   We have had One O2 Team to maintain our Green Wall monthly. Their prices were reasonable. The plants that they bring in for us for replacement were healthy, free from insects. Most importantly their team is superbly dedicated.

   Response from the business

   Hi Alan, Thank you for the awesome review, your 5-star rating is a confidence booster for the team! We greatly appreciate you taking the time to share your experience.

7. 5.0Michelle Y.15 Nov 2023

   Happy with their plants & maintenance team. Excellent service!

8. 5.0Noel L.13 Nov 2023

   Excellent service. Will come back again.

9. 5.0Joey Loh M.13 Nov 2023

   Very happy with their plants and services! Flexible delivery and friendly services. Plants arrived in stunning and excellent condition. Clear instructions were also provided on how-to-care for the plants. Highly recommended!

10. 5.0Kean F.13 Nov 2023

    Professional plant-provider, like that they are responsive on time. Takes good care on all aspects from preparation to customer service to delivery :)

11. 5.0Jin Hao H.13 Nov 2023

    Super happy with the plants from here. The staff here have a passion for plants, shown with their great care and expert advice. The service is like a breath of fresh air literally.

12. 1.0Joshua L.25 Jul 2023

    Very bad- sold me 2 pots of orchids for $80 and lasted less than a month. Told salesperson in charge and he did not offer to do customer recovery but pin the “blame” on many other things. I was so reluctant to purchase initially because I only paid $20 for the orchid at Tiong Bahru market which is placed at the exact same spot but is still alive! If your customer paid a premium at least make some decent efforts to do customer recovery. Customers are not your carrots.

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