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Big Mama Fabric Care Singapore
AI summary
Reviews are mostly about laundry, dry cleaning, mattress and sofa cleaning, with pickup and delivery to your door and drivers who text ahead. Of 43 written reviews, 9 say the problem was fixed, 8 say they used the business again and 5 say the business came quickly. Customers describe prompt pickups, quick and polite replies from customer service, and clothes returned clean and fresh. It is rated 4.7 out of 5 from 340 Google reviews and lists 16 prices for specific jobs. It publishes a WhatsApp number, so message what you need cleaned and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 43 written reviews of 340 on Google
Summary of reviews
Jobs customers mention
Based on the Honestfix algorithm — see how it works.
43 written reviews to read
- 5.0
It was a awesome experience. I forgot the collection date and the driver came back a second time to collect and no additional charges. Laundry was well done and delivered
- 5.0
Good service. Reasonable price. It is very convenient that they come to pick the laundry up and deliver after cleaning.
- 5.0
great and efficient experience on the service provided
- 5.0
Very promt delivery and pickup,ironing and dry cleaning is verygood
- 1.0
I went to their website on carpet cleaning and was swayed by the marketing and decided to try for the offsite 8-step deep clean for my 2 year old carpet. Although I am prepared to accept that they cannot remove the stain in the center of the carpet, the carpet condition I received after 2 weeks was less than satisfactory. The fibers of my carpet became matted and as you can see from the picture, the carpet colors actually looked worse. I got this excuse from their customer support " Thank you for your feedback. After checking with our operations team, they advised that the stain became more visible because the dirt and dust trapped beneath the surface reacted with the cleaning solution during the cleaning process. As a result, the underlying stain became more apparent after cleaning than it was before. We hope this clarifies the situation, and we appreciate your kind understanding. 🙏🏻" You have 2 weeks! 2 weeks to clean my carpet and yet this is the reason they give for an unsatisfactory result! I thought you guys are professionals! On their website they claimed to have an 8 step cleaning procedure for the carpet. Please be careful of the market speak. I felt they only did simple dry clean and did not proceed beyond that. This is the first and last time I am using Big Mama cleaning services! I do not recommend them!
- 4.0
Good service and follow up. Collection and delivery on time, no delay.
- 5.0
I heard about your business thru searching good dry cleaning services that are quick and reasonably priced. As for my first experience, it was definitely hassle-free and satisfactory. The one who picked up my order was very efficient and easy to talk to. Overall, I am satisfied with your service.
- 5.0
From Collection to Delivery plus payment, everything was frictionless and smoothly. Well done👏👏👏
- 5.0
Had my pillows, bolsters, mattress protector and comforter cleaned when I was out of the country. The process was fast and worry-free with direct pickup from my home and dropoff after. Really appreciated that they checked in about certain spots that would have colour run so that I could give the go-ahead. Everything that had embarrassing yellow stains came back amazingly white and fluffy soft - I’m so impressed. Thank you!
- 5.0
This is my first time using Big Mama. They are able to accommodate my schedule on the collection and delivery. The collection and delivery are fast and the clothes returned clean and fresh. Thumbs up.
- 5.0
Very impressed and satisfied with big mama team, be it the customer service or the delivery guy. Prompt in their updating etc. Thank you guys...well done...keep it up 👌🤗
- 5.0
I chanced upon Big Mama when I was googling for laundromat. When I messaged , they responded fast and polite. Price was very reasonable for pick up laundry. Driver text a day before ahead before pick up and drop off of our laundry too.
- 1.0
DO NOT engage Big Mama unless you want to be traumatised, not get cleaned laundry, and waste a lot, a lot of unnecessary time. Firstly, pick up— did not pick up within time frame. No heads up, no text, no call, and took for granted that everyone has nothing better to do and would waiting at the door for them. Had to pack the laundry in a hurry, causing unnecessary stress. Did not even complain about this until what was about to come after: Delivery was supposed to be on 14/2 at 1-4pm I also texted on the morning to give a headsup to follow the order timing as I was working in the morning. I even asked for the next delivery date in case that the delivery personnel could not meet order time frame. However, instead, was assured via WhatsApp representative that the delivery personnel would call before delivery and deliver after 1PM. At 14/2, 10:26AM, while I was at work, I received an aggressive call and threat. The delivery personnel shouted that he was “leaving the area” and “would not back in the area” anymore. I literally had cold sweat and stabbing pains from my nerves during and after the call. I do not understand why I am being punished for following an order timing I have placed and paid for. After the call, I was uneasy at work; I rushed home right after work and reached home before 1:00PM, before the agreed timing. I patiently waited till 3:36PM before texting a very polite SMS to the delivery personnel to ask when he would be dropping by. No reply. Therefore, I patiently waited more till 4:08PM, past the agreed timeframe. I then called and was told the delivery would be at 5+PM. The delivery was way beyond the time frame I booked and paid for; and was not even passed to me after all the torturous waiting and keeping my phone with me. It was left on floors with cockroaches, and absorbing neighbour’s chain smoking. Vitally, I had to postpone my appointment with my friends— missing an entire meal we had booked months in advance and made deposit for; and this means not fulfilling my part of promise to my dear friends. Precious time was also forcefully taken away from us; this is especially so since my friends are only in Singapore for a few days. Most importantly, while other laundromats would seal the bags with cleaned laundry then packed the sealed bags in carrier bags (at least two layers); however, Big Mama uncaringly just uses ONE absolutely thin layer of carrier bag. No sealed bag, whatsoever. Definitely no double layers. The bags came with many holes and tears with my clothes absorbing dirt, dust, and smoke— see pictures. I have no choice but to send the laundry for wash again with a different laundromat after the traumatising waste of time, yet Big Mama refuses to refund and is still unlawfully holding on to my money after 10 days. They are also not apologetic. Nothing from them except wasting a lot of precious time and damaging my clothes, and yet they are still continuing to waste time asking for more “proof”. Absolutely traumatising experience. Please, no matter what, DO NOT engage Big Mama.
- 5.0
The 2 cleaners arrived on time and spring into their cleaning process very systematically, good teamwork so the job was completed ontime and efficiently. Will recommend!
- 5.0
Very Good service, delivery pick up and drop off is puncture!
- 5.0
Highly recommended they are very prompt in replying your enquiries and service is superb i will definitely use them again for my future laundry and pricing wise very reasinable and affordable
- 1.0
I am extremely unhappy and frustrated with this service. The cleaning job done on my curtains was shockingly bad and completely unacceptable. They only vacuumed ONE side of the curtains. Even worse, for night curtains, they only did steam cleaning on one side as well. Cleaning only one side completely defeats the purpose of professional curtain cleaning. I was physically standing there watching the entire process and even questioned both staff members on the spot, asking why only one side was being cleaned. Despite this, they insisted that cleaning one side is their standard practice, which is honestly alarming and shows a clear lack of proper knowledge and professional cleaning standards. To be fair, I am okay with their cleaning services for sneakers and clothes, which were acceptable. However, curtain cleaning is a definite no-go. Based on my experience, they clearly do not have the proper process or expertise for curtain cleaning. What made the experience even worse was their after-service response. After I WhatsApped them to raise my concerns, all they did was push me to their after-sales support, instead of taking responsibility or addressing the issue properly. This feels like a shortcut job with zero care for quality or customer satisfaction. I paid for a proper curtain cleaning service, not a half-done job. I would not recommend this company for curtain cleaning at all. I initially considered engaging them for spring cleaning as well, but luckily I did not proceed — otherwise I would have wasted even more money. They can’t even get something as basic as curtain cleaning done properly. Very disappointed.
- 5.0
Big Mama Fabric Care Singapore laundry service was efficient and everything was in order. The clothes was washed and iron better than expected. Recommended.👍🏻
- 5.0
Customer care svc was very professional and responsive. Delivery guys were well trained and professional.
- 1.0
Engaged Big Mama to clean my dining stools. Throughout the whole engagement and service, there was NO mention by any staff or representative that the stains on the stools may not be removed after the deep cleaning. Alas, after the cleaning, there were still very EXCESSIVE and heavy stains on my stools. The staff merely used some kind of detergent to scrub the stools then vacuumed and steamed them. There was almost NO difference to my stools after the service provided. I could have asked my helper to clean the stools instead of engaging Big Mama. Upon feedback to the representative, they did not offer any solution or discount. Their attitude was just dismissive and they insisted that it is expected that stains may not be removed. Then you provide cleaning service for what? Mind you, the fees are almost $200 for cleaning just 6 stools. Please I advise everyone to just donate your money. Better than wasting time money and energy on this scam business.
- 5.0
I decided to send my winter clothings to Big Mama after I returned from my trip last month given that they provide delivery service. I have no regrets. I was very satisfied with their services, from the customer service to the driver to the laundry service. Thank you. 😊
- 5.0
Hi Big Mama. I discovered on google and read through the many good review and it attracts me. Prompt customer service and delivery guy is also great. I will sure to use your servie again in the future. Thank you again Big Mama
- 5.0
Good Service and fast delivery
- 5.0
Found big mama on Google. Pick up was missed for originally scheduled time but was promptly rescheduled. Overall good/satisfied, delivery as committed, quality good due all items in order on hangers and protective plastic
- 5.0
The whole process is smooth, easy and convenient. Everything can be done online. Collection from door step and delivery to door step! Thank you big mama! (:
- 1.0
Engaged big mama for on-site curtain steam cleaning services. Info on their website is quite misleading as their claim of removing stubborn stains and dirt is obviously an overstatement. The photo of my day curtain is taken after cleaning is completed. The before and after has no visible difference unfortunately. No further explanation/service recovery except to say feedback will be passed on to management. Overall, quite a disappointing experience.
- 5.0
Found Big Mama on a Google search. The cleaning quality is high, and my white shirts were returned in like-new condition. Customer service is responsive and efficient with service recovery. Only to suggest improving on proactive communication regarding the pickup and delivery delays would better appreciated. Overall, a reliable service that I will use again in future for the quality and convenience.
- 5.0
Big Mama provides a very detailed and good service. Everything was excellent and prices are very reasonable.
- 5.0
Service is really good! They were able to accommodate my special requests such as an extra small rug which I wanted cleaned. Feels good to have clean rugs, albeit for a short while because of my dogs. Would highly recommend!
- 5.0
Its my first time sending clothes to dry wash so i went through manyyyy different businesses and found Big mama to be the most convincing with many good reviews so i decided to give it a try. Everything was very smooth. I asked many questions as i wanted to make sure my items will be in the same condition as it is when i send it over and if it isn't what are the compensations etc. Questions were all answered professionally. Delivery person was also very nice. Smooth transaction and return delivery as well with items in good condition! Really satisfied with the entire service with Big Mama. Will recommend!
- 1.0
The first time I used for my pillows I was very happy, but DO NOT trust them with your evening dress! They have no shame, they will return your dress to you with a lot of greasy stains and still smelling like sweat! Very incompetent. When I complained they offered to clean again for free which I appreciated but the dress came back with other dark stains the second time. They also never checked with me afterwards. So it seems like even when given a second chance they’re not making any efforts to do better.
- 5.0
Good experience, reasonable price and efficient. Very satisfied
- 5.0
Am happy with Big Mama’s service! I’ve engaged them twice for laundry pick-up. It was a fuss-free experience. Customer service was prompt and accommodating. My blankets, quilt and pillows came back fresh and clean. Prices are reasonable too.
- 5.0
Customer services were timely and great. Clothes smelled great and nearly hanged on hangers and covered with plastic bags. First time with Big mama was a great experience.
- 1.0
I was told by them tat they will try their best to take away my clothes stain but no promise.Every time they send back, a few pieces of my clothes still have stain on it.i put some dish washing liquid (mama lemon) on it n rub n the stain is out. I don't think they even try
- 5.0
Customer Service response very fadt and Delivery on time per schecule date / time.
- 5.0
My Doraemon is so clean after sending for laundry, it was grey before and now it’s purely white colour. Kudos to the team for cleaning very well. Professional.
- 5.0
Pick up driver is very thoughtful & efficient, friendly, my teddy bears came back fresh & clean (fluffy furs) I'm very happy & thank you
- 1.0
They flatten the lapels and collars of my suit by pressing it to a point making a very ugly crease along the lapels!!!
- 5.0
Amazing customer service both on the chat as well on the pick up and delivery. Highly recommend it
- 5.0
Hi Big Mama Team, Thank you for the follow-up! I engaged your laundry service after returning from a trip to Bali and discovered Big Mama through Google. My first experience was fantastic. Your team was meticulous, took inventory of all my items, and even provided photos of the stains, which I really appreciated. The return process was prompt and efficient. The driver was also great. Despite my instruction to leave the items on the bench outside my house, he ensured the safety of my belongings by finding a better alternative. That level of care did not go unnoticed. Customer service: 10/10 Service quality: 10/10 I’m very satisfied overall and will definitely engage your services again in the future. Keep up the excellent work!
- 5.0
Very nice service. The stain 100% went off. I know it’s a very harsh chilly pickle oil stain which is tough to go off. But they gave it like a new one to me. Happy
- 5.0
You can't get any better than this for price and quality in SG. They are the cheapest place to clean your weighted blankets in Singapore. They are also extremely responsive, and transparent with pricing. Weighted blanket originally had a chemical smell after I bought it online, so I chose BIG MAMA, and there was no smell afterwards! Super affordable option with great results, with a free pick up and delivery. Will definitely come back in the future!
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