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Citicool Engineering Pte. Ltd.
AI summary
Reviews name Kenny, the boss, and his team for installations, servicing and repairs, including a job through a false ceiling. Of 13 written reviews, 6 say the problem was fixed, 4 say they used the business again, 2 say they knew the price first and 2 say it came quickly. Customers praise honest advice, such as being told most units did not need servicing, and a free fix for a leak after cleaning. Expect a site discussion before installation, and ask what the quote includes.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 13 written reviews of 16 on Google
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13 written reviews to read
- 5.0
Honest and reliable company. Kenny is very helpful. Highly recommended for aircon servicing and maintenance
- 5.0
This is a long overdue review as my installation done more than 10 months ago. My old aircon (from another company) stopped working and I contacted Kenny to replace it. He came down on at least 2 occasions to inspect as my trunking were all concealed. The replacement is considered a complex job as it requires cutting up of the false ceiling to access trunking underneath. Prices quoted were reasonable considering the complexity. Kenny and his team did an excellent installation job and managed to patch back the false ceiling nicely. Now, more than 10 months later, the new air conditioner is still going strong without any issues.
- 5.0
good and quick service. thank you very much!
- 5.0
This is an overdue review. I used their services on 2-3 occasions in 2020 during the CB and covid period. As I had pretty old aircons, Kenny and his team took the trouble to troubleshoot and source for replacement parts that brought 2 of my units back to life. Really appreciate the way the operated back then.
- 1.0
Unprofessional service! Please keep your customers informed regarding their service status.
- 5.0
Finally found a trustworthy and skillful aircon servicing company, after so many years of suffering at the hands of dishonest vendors! Thumbs up to Kenny and his team of technicians, I’m really happy and satisfied with their level of service after each visit. Although their quotation is higher than average, that is because they do more whether for general cleaning or chemical wash. And most important, the servicing works! Highly recommended 👍🏻
- 5.0
Lately have been turning on the aircon more frequently as we are also working from home. I called Citicool Engineering Pte Ltd and arrange an appointment. Within 3 hours they arrived with 3 staff. I have 5 units at my place. Upon checking, they recommend that I only need to service 1 unit. I believe that fundamental honesty is the keystone of business. They did not recommend me to do more than required. 👍🏻They did a thorough clean and were gone fast.
- 5.0
Our heartfelt appreciation to Kenny and his team for their honesty, integrity and professionalism. I had them install/ replace two fan coil units, and both replacement re-conditioned units were in great condition. The technicians are punctual and professional, and the materials used (electrical cable, trunking, piping and insulation) are of good quality. Kenny (the boss) makes an effort to understand our requirements and circumstances before making his proposal and recommendations. We are happy that our existing A/C system has been given a brand new lease of life.
- 5.0
I engaged Citicool for A/C installation. The team arrived punctually on time and adopted a consultative approach before starting work. Pencil markings were drawn on the walls for us to visualize the ways trunkings will be run and how fan coils will be installed. Our main objective is to minimize the amount of visible trunking. Kenny and his team took time to understand our concerns, then proposed ways to address these concerns. I feel that this is very important in eliminating discrepancies and making sure the outcome is feasible, practical and also addressing homeowners' requirements. Workmanship was excellent and materials used were of high quality. Citicool is a company with several years of experience in the industry and would highly recommend Kenny and his team to homeowners looking for A/C installation, servicing or A/C purchase. They will be able to give the best customized advice base on the homeowners' needs and the layout of the apartment.
- 5.0
I was looking for a used PCB and whatapp a few aircon guys. Nobody replied me except Kenny. He was nice and friendly. Will look for him if i need a new set of aircon.
- 5.0
Kenny is very friendly & gives good advice for aircon installation. His team did a great job in installing a new aircon. Everything was done very professionally. Thank you to Kenny & his team for a great job done.
- 5.0
These guys do a great job cleaning the AC units. Had a minor leak after a cleaning one time and they fixed it two days later. It was a condensation problem on the drain pipe and the engineer installed extra insulation to fix it for free. Recommended.
- 5.0
First of all i like to thanks to the boss Kenny.for the outdoor unit i bought from CITICOOL AIRCON .kenny was helpful and cater to ur needs.and to the team who install it.overall citicool is good company and now my aircon works great.definately recommedef to my friends.thank yoi Kenny.
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