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Cotton Care
Cotton Care · UEN 52943438E · since 2001
AI summary
Reviews are mainly about dry cleaning and laundry with collection and delivery, covering winter coats, carpets and plush toys. Customers praise responsive WhatsApp replies, reasonable pricing and delivery as scheduled. Of 44 written reviews, 20 say they used the business again, 5 say it came quickly and 4 say the problem was fixed. Registered as a business in Singapore since 2001, it is rated 4.3 out of 5 from 267 Google reviews. It publishes a WhatsApp number, so send photos of the item and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 44 written reviews of 267 on Google
Summary of reviews
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44 written reviews to read
- 5.0
We have used Cotton Care dryclean service twice as their pricing is reasonable and more affordable compared to others. They are responsive to enquiries and handle laundry with care and responsibility. We appreciate their honest quote although we thought the long gown would cost more. And they did their best to remove some stubborn stains from the jacket blouse without extra cost despite we were prepared to pay more. Will definitely go back to them again and highly recommend them for their good service and reasonable pricing 👍🏼
- 1.0
Bad services, 100 will not come back and not recommend
- 1.0
I have been a regular customer with cotton care for a while at least almost 2 years. Experience have been prompt but over time I could see staff changes ( pick up and delivery guy) not sure if this results to communication issues. While delivery is prompt but they don’t keep to the their timing as arranged. Often quoted delivery time is between 7-10pm but at least over a few occasions delivery will happen around 4pm when nobody’s home. Feedback has been shared but no improvement. The reason given is the staff has forgotten the message. I really dislike the idea of my laundry being left outside due to reasons that might get soiled or wet if weather is bad. I do understand that our delivery can be left outside the door for others but I’m quite particular for laundry. Feeling disappointed that my feedback hasn’t been taken seriously and each time team will apologised but still no change. Not sure if I’m the only who experienced this.
- 5.0
Very responsive to WhatsApp and efficient.
- 5.0
Checked online for carpet cleaning services and compared Cotton Care has good profile and decided to try it out. Staff in charge very responsive, collection, cleaning lead time and delivery as scheduled. Total cost of cleaning process is reasonable. Will engage Cotton Care again if needed carpet cleaning in future.
- 5.0
Sent Brady and Bunnie in looking a little flat after plenty of cuddles and adventures, and they came back looking absolutely refreshed! The team at Cotton Care did an amazing job fluffing them up while taking great care of every little detail. Both of them feel cleaner, softer, and much fuller than before—almost like they were brand new again. It's clear they treat every plush toy with genuine care and attention rather than just seeing them as another item to clean. What also stood out was their prompt communication. Their responses were quick, and they kept me updated throughout the cleaning process, which gave me great peace of mind. Seeing Brady and Bunnie looking so happy and huggable again definitely made my day. If your beloved plushies need a little TLC, I wouldn't hesitate to recommend Cotton Care. They'll be in good hands!
- 2.0
Have engaged them for years. I think they have a change of staff resulting to instructions not followed! Request to have a call back from admin but were ignored! Service had dropped definitely!
- 2.0
I have been a loyal customer of Cotton Care for many years, and for a long time, they were excellent. Unfortunately, the service standard has dropped significantly over the past five months. Turnaround times have become sluggish, and the ironing quality of bed linens is no longer what it used to be. However, the breaking point has been the delivery logistics. The current driver assigned to my area, Mr. Ng, has missed his promised delivery windows at least five times recently. The final straw occurred last Tuesday when I waited home all afternoon, only for the driver to claim to customer service that he attempted delivery at 6:50 PM. My home CCTV explicitly proves otherwise—no one approached my house, rang the bell, or called. While the customer service hotline staff are patient and try their best, they are limited by the drivers. I was told that Mr Ng is currently the only assigned driver to my area. It is a shame, as their previous driver, Mr. David, was fantastic and I really enjoyed working with him. If you are in an area covered by Mr. Ng, be prepared for unpredictable delivery times, long waits, and even unsubstantiated claims. Due to this ongoing unreliability, I am unfortunately forced to look for alternative laundromat options.
- 5.0
The best experience with Cotton Care, I love their dry cleaning service as well. They have a pre-screen they do before and after cleaning and always inform me of any findings and my clothes come back smelling so great and perfectly cleaned. 🩷
- 5.0
Engaged their services to wash my boss’s jackets n winter jackets. My boss very very satisfied with their services.
- 1.0
I have been a regular customer of Cotton Care and have always sent my curtains for yearly dry cleaning. However, I am very disappointed with the service this time, especially regarding the delivery timeline. Usually, the entire process — including pick-up and return — takes about one week. Unfortunately, this month’s experience has been quite different. The original pick-up was scheduled on a Thursday but was pushed to the following day instead. Now, I have received a message saying that the delivery may be delayed until the eve of Hari Raya, which is far beyond the usual one-week turnaround time. I even offered to self-collect the curtains if the team was overwhelmed with orders or deliveries, but was informed that the earliest possible delivery would still be two days later than the original delivery date. As someone who has been a loyal customer and have been recommending them to friends, this experience has been very disappointing. The delay and lack of flexibility have caused inconvenience, and unfortunately, I am now reconsidering engaging your services in the future. I sincerely hope the company can review its scheduling and service standards, especially during peak festive periods.
- 5.0
First time using the service and I’m very satisfied. The winter coats were returned within two weeks as informed in advance. They came back very clean, well cared for, and felt almost like new, with a light and pleasant scent. Overall, a great experience and I would definitely use the service again.
- 1.0
Irresponsible customer service. Informed booking for curtains cleaning opens 2-3 week before. N I query for 3 weeks advance booking, told entire jan fully booked. To wait till after cny. 1st enquiry was in Dec. If there had been no slots for Jan, could hv just Informed and not lead me to wait till Jan. Even to book now for 1 Feb is not available. What booking window is this? A moving one?
- 5.0
BEST LAUNDRY EXPERIENCE IN SINGAPORE We’re staying at hotel and urgently needed to do laundry. After seeing the hotel’s very high prices, we searched for a laundry and wow, what an incredible blessing this place turned out to be! Good service and very clean
- 5.0
Affordable, fuss free and on time.. i really appreciate their services!
- 1.0
Pls do not use their laundry service.This is my first time using them. Curtains that have been dry cleaned came back damaged. Reason provided by them is because my curtains are old and it's beyond their control once it goes into the machine. They waive my cleaning charge after much unhappiness. That's it. No compensation of any kind! This is my only set of curtains. Now I have to custom make a new set at my own expense!
- 5.0
good service, will definitely come back
- 5.0
As regular customer here, i really high recommend this shop. They did service fast and nicely, staffs are so kind, helpful and friendly whenever i come to shop. Please keep it up ❤️💯🍀
- 5.0
good service
- 5.0
Excellent and professional service. No other company wanted to dismantle my 6 meter (!!) long curtains and clean them. I'm very happy with the service and enjoyed talking to the guys.
- 1.0
Update on Nov 2025- Tried to give them chances but they have lost half of my laundry, including new bags and winter jackets. They have also ruined my hubby's jeans. DO NOT USE THIS COMPANY. Their Admin Manager called and tried to justify their actions. She did not explain how they lost my laundry items and took more than a week to complete an order. When the lost laundry came back, it smelled like armpit sweat but their Accts Dept was quick to ask for payment. AVOID COTTON CARE. HIGHLY NOT RECOMMENDED!! ************************************************* Terrible service. Cotton Care is disorganized and not responsive. Sent laundry with list of items to help them sort out on 30 Dec 2022. Received no updates. After chasing several times, they sent a pix to ask us to verify if the items belong to us! No proper tracking system in Cotton Care. Our laundry sent on 30 Dec 2022 has not been returned. Cotton Care after repeated messages now say they will return laundry on 13 Jan 2023! Why? They claim they have "high volume" due to festive period! On 17 July 2023, I sent another batch of laundry with clear instructions on paper indicating which piece to be dry cleaned and which piece is for normal laundry. I wanted to give Cotton Care a second chance. Cotton Care just sent us an invoice and all my instructions are WRONG. They indicated that Merino Wool socks to be NORMAL laundry cleaned. OMG!!! How can a laundry company get cleaning instructions wrong? They are a complete disaster! DO NOT USE THIS LAUNDRY COMPANY!
- 5.0
We are very happy with the excellent service provided by Cotton Care! The team was prompt and responsive throughout. After the service, Mr. Ting contacted us and kindly accommodated our preferred delivery time as we were not at home earlier. We truly appreciate the flexibility and professionalism. Will definitely engage Cotton Care again and recommend them to our friends. Thank you for the fuss-free and reliable service!
- 5.0
Am a repeat customer as I was pleased with my 1st experience for 6 winter jackets then. Last week, I called for Cotton Care service for 1 jacket & 1 trench coat & was not disappointed. Collection was done based on my availability. Delivered back to me in good clean condition in 1 week’s time as I wasn’t in a hurry for them. I was pleased that my branded trench coat was well dry-cleaned. Thank you for your excellent service.
- 5.0
Super service can’t find anywhere and fast delivery professional manner well washed & iron neatly just keep in Cupboards for next usage. 👍
- 5.0
Pleasant, reliable and affordable service! Would definitely get their service again.
- 5.0
I can't recommend this laundry service enough. We brought in a precious plush & fluffy toy that was looking quite dusty, with matted fur and an old appearance. we were absolutely happy with the result... they not only gave it an excellent cleaning, but they also worked magic to restore its fluffiness and made it look brand new again. As an extra touch, it came back with a pleasant, fresh scent. The care and quality of their work is excellent. This place is truly for taking care of your cherished toys!"
- 5.0
Efficient service. Able to accommodate my short timeline. Thank you so so much
- 5.0
Excellent service and customer service is efficient . I think the drying cleaning of the sarees was done well . Thanks
- 5.0
Very amazed with Cotton Care responses & services. Thumbs up.
- 5.0
I found Cotton Care online and tot I shld give it a try. They provide free pickup n delivery with a minimum order. So I texted and the response was swift. Very quickly, a pickup appt was fixed. Within a week, my 3 winter jackets were done n they sent it back, nicely fluffed and clean. What’s more, what I paid was half of what I used to pay at the mall laundry with rude service. Highly recommended for anyone and will definitely come back to them again.
- 5.0
Responsive to chats, so I was able to know ETA of my dry clean. It came back earlier than expected. The pricing is also similar to most I’ve found. the best thing is they do delivery and collection making it so convenient when you have lots of thick puffy jackets to dry clean.
- 1.0
I seldom give feedback but I felt compelled to given my experience and hope others can learn from my $100 mistake!! Sent picture of my living room curtains to their WA and informed the pieces of jackets for dry cleaning. The staff informed there was a minimum charge of $280. I acknowledged, thinking curtain dry cleaning should easily hit the amount since it was my first time sending for such a service. When the bill came, I had a rude shock that I had to top up $109 to make up the minimim charge. I felt that the staff could have alerted me that I may not meet the minimum charge since she saw my photo - I could have sent in more pieces for cleaning! Instead her reply was robotic..kept repeating that I acknowledged the minimum charge. She also said the cost depends on the curtain weight. Surely, given their experience in handling curtains and mine was a typical HDB flat, they should be experienced enough to give an estimation?? Instead the customers are expected to gauge ourselves! So pls ask for an estimation if you still want to use them after reading this. Then I was informed my jacket had a stain and was torn and I was to confirm if I want to proceed. My fault again, I didn't check properly before sending so I am also not sure if this stain and tear were already there. Shouldn't they do a check when collecting so that both sides can be clear on such things?? Of cos I proceeded to clean since there isn't going to be a discount if I decline! Needless to say, this is my first and last time using them!
- 1.0
Used them a few times before. This time, they damanged the zipper and a button during dry clean, and told me that "tears during cleaning are not unusual" and they are not liable for it. After that, they just ignored me. Very unprofessional, the least you could do is apologise.
- 5.0
It's a huge facility and a little hard to find but they certainly get the job done. I was a little worried after I dropped off my dry cleaning without a receipt or anything, but they contacted me on WhatsApp promptly for payment and to send the invoice there. Prices were reasonable and I got my clothes back nicely packed in about a week
- 5.0
Wonderful and reliable service.
- 5.0
Our first time experience with CottonCare laundry had been an exemplary one. Laundries for dry cleaning picked up from our home till the return had been a very smooth & pleasant one. Prices are reasonable and salute to their excellent customer service. Kudos Cotton Care & thank you.
- 1.0
Ruined $200 down winter jacket No compensation offered even though I promptly provided before-after pictures of the jacket and necessary details highlighting the extensive damage. It seems they did a normal machine wash which completely damaged the in-seams to hold the down in segments. Now all the down materials are lumped in the bottom of the arms and the jacket body leaving no down layer around the chest, back and upper arm area. My suggestion, don't give costly jackets to dry clean with them.
- 5.0
Convenient and fuss free. Workers very helpful. Competitive pricing.
- 5.0
One of the best appropriately priced laundry companies in Singapore. Very efficient, timely and quality service.
- 5.0
I am a Cotton Care customer many years (5-6 years)Mostly for my king size bedding sets laundry. Hard working Staffs and Excellent service👍🏻👍🏻👍🏻
- 5.0
2nd time using their curtain dry cleaning services. Top notch quality with pretty quick turnaround time. Would recommend to anyone who needs quality dry cleaning. Prompt collection and delivery too!
- 5.0
Cotton Care provides a very convenient dry cleaning service for me. I just have to send the pictures of the things for dry cleaning through WhatsApp. And they will arrange to pick up very quickly. And return after about a week. Very clear communication through WhatsApp. I am happy with Cotton Care and will continue with their service.
- 1.0
I have a confirmed collection appointment. After waiting longer than supposed time, the only reply was they have not send a collection appointment. Not an offer to pick up immediately after the messed up. Well, these call service staff could not care less. Do not choose them if you need a reliable service. Especially if you need it ready by a certain date, or expect tardiness.
- 5.0
Excellent service! Packaging of clothes is done nicely. Will definitely use them again.
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