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Reviews show a CCTV and door-access installer used by offices, schools and home owners, with prompt technical support and after-sales help the most common praise. Of 21 written reviews, 7 say they used it again, 7 say it came quickly and 1 says the problem returned. Expect quick technical help on smaller jobs.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
I would like to commend Alan from Safetrolly, who has been consistently reachable and reliable whenever assistance is needed - be it troubleshooting, sales support, or service expertise. He is always ready to help, ensuring issues are resolved promptly and efficiently.
Special thanks as well to his operations team
- Heng, Kun, and Udayasankar - who have also shown great patience, friendliness, and professionalism throughout. Their approachable attitude and steady support, especially during project hiccups, have been greatly appreciated.
Thank you for the reliable partnership.
Response from the business
Thank you so much for your kind words and thoughtful review! We're thrilled to hear about your positive experience with Alan and the rest of our operations team. We take great pride in being responsive and reliable, and it's incredibly rewarding to know that our team's dedication and professionalism made a meaningful difference for you. Your recognition truly means a lot to us, and we’re grateful for the opportunity to support your projects. Looking forward to continuing this strong and reliable partnership!
Warm regards,
Safetrolley Team
5.0Jeffrey T.
Good response time, reasonable pricing and well technical knowledge!
Response from the business
Dear Jeffrey, thanks so much! We really appreciate your kind words — it's great to hear that our response time, pricing, and technical expertise met your expectations. Looking forward to working with you again!
5.0
Great and prompt technical support.
Response from the business
Thank you! We're glad to hear you had a great experience with our technical support. If you ever need anything else, we're here to help!
5.0c Z.
Great service, very prompt to our request.
Have been engaging with them for several years, on request for server rack. Good quality and competitive price.
Highly recommend!
Response from the business
Thank you so much for your kind words and continued support over the years! We're glad to hear you've been satisfied with our service, product quality, and pricing. It's always a pleasure working with you, and we truly appreciate your recommendation. Looking forward to continuing our partnership!
5.0Kheng Hai Q.
Good after-sales service. I purchased a door access system with safetrolley and after 6 months i wanted to install the attendance software and they are helpful to provide the step by step assistance on how to set things up. Good job guys!
Response from the business
Thank you for your wonderful feedback! We're glad to hear that our after-sales support met your expectations and that we could assist you with setting up the attendance software. It means a lot to us to know you’re happy with the service. Appreciate your trust in SafeTrolley—great working with you!
5.0Susiani C.
Fast respond and good service
Response from the business
Thank you so much for your kind words! We're glad to hear you were happy with our fast response and service. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
5.0ANANTHA B.
Good and fast services.
Response from the business
Thank you for your kind words! We're glad you were satisfied with our fast and reliable service. Looking forward to serving you again!
5.0Sarangapani G.
Excellent service and timely delivery.Keep up the great work!
Response from the business
Thank you for the wonderful feedback! We're so happy to hear you were pleased with our service and timely delivery. Your support means a lot to us—rest assured, we’ll keep working hard to keep up the great work!
1.0Derrick C.
Initial installation works. Power supply to PoE hub failed after less than a year and both PoE power wiring and RJ-45 cabling defective, used RJ45 cable checker and found wired up incorrectly for some channels
Update
Unsurprisingly SafeTrolley replies it has no record of me as a client. I had called the company out after the system failed and they found their power supply had failed.
Unlike what the reply says, other reputable sources say that wiring channel 7 and 8 wrongly (the Power over Ethernet channels) will eventually cause a problem and power failure. After the service visit, the most important camera stopped working.
Lost confidence in the firm and replaced with much cheaper DIY set-up. $2000 wasted. SafeTrolley needs to have better record keeping as you can’t improve your service if you don’t know where you went wrong and just fall back on saying “we have no record of you as a client” when there is a negative review.
Response from the business
Hi Derrick Chan,
Thank you for your update and for uploading the photo.
We can see that the system shown bears our logo, which suggests it was originally sold by us. However, after thoroughly checking our records, we could not locate any purchase, installation, or support history under the name "Derrick Chan" or "Derrick" within the past 7 years.
May we ask if the system was perhaps transferred from another party or acquired as a second-hand unit? We're only asking because this might explain why your details aren't in our database—and could also account for the cabling issue mentioned, if that part of the setup was not completed by us.
That said, if you did purchase the system directly from us and would like assistance diagnosing or resolving the issue, please contact us via our official support channels: https://www.safetrolley.com/support. We’d be happy to help.
Based on the appearance of the system, the hardware looks to be at least 8–10 years old.
As for the cabling concern: generally, if the RJ45 wiring had been significantly incorrect during installation, the system would not have functioned at all. Since it reportedly worked for about a year, it’s likely the initial setup was operational. Nonetheless, we’re open to reviewing the current setup to help identify any issues.
We remain committed to delivering quality service and look forward to assisting you further once we have more details.
Warm regards,
The SafeTrolley Team
________________________
Hi Derick Chan,
Thank you for taking the time to leave a review. We're sorry to hear about the issues you've encountered.
We’ve checked our records, including similar or related names like “Derrick Chan,” but haven’t been able to locate a purchase or support request linked to this name. We also haven’t received any direct contact from you via phone, WhatsApp, or email regarding this matter.
To assist you properly, we kindly ask that you reach out to us through one of our official support channels: https://www.safetrolley.com/support. If this was indeed a system provided by us, we’ll be more than happy to investigate and resolve the matter promptly.
Regarding your note on the RJ45 cabling: based on our experience, if the wiring were significantly incorrect, the system would not have functioned at all upon installation. Additionally, the photo you attached appears to show a regular power cable, which may not align with the issue described. That said, we're happy to take a closer look once we've confirmed the setup.
We’re here to help and hope to hear from you soon.
5.0Stella S.
Kudos to SafeTrolley for their exceptional professionalism! Their reliability and honesty are truly commendable. No matter how old your CCTV system is or how complex the issue, they'll be there when you need them. Their transparent charging system ensures you're only billed for the necessary repairs.
I highly recommend SafeTrolley to friends and family needing CCTV services. Thank you, Alvin, for the outstanding experience
Response from the business
Thank you so much for review! We're thrilled to hear that you had such a positive experience with us. We take great pride in our professionalism, reliability, and transparency, and it’s fantastic to know that these efforts made a difference for you. We look forward to serving you, your friends, and family in the future! Thank you again!
1.0Jessica H.
I purchased dahua cctv system from safe trolley for my home, however, so far I could Not catch the culprit that intruded into my premisses,somehow, I realised that Safe Trolley has always been conducting reboot to my surveillance system n disrupting my surveillance n today, Safe Trolley has totally switched off my system so that I could no longer view my cctv!?, When I called Safe Trolley to enquire on why I could no longer view the footage n Safe Trolley then told me that my system is spoilt due to wear n tear - I do Not believe what Safe Trolley said bcos the lights on the recorder, modem n WiFi are still intact, I suspected that Safe Trolley must hv switched off my cctv system !!? PLS DON'T BUY CCTV OR DIGITAL LOCKS FROM SAFE Trolley !!? OR THEY WILL NOT LAST U Long !!?, Safe Trolley may become very desperate for money n so will switch off your cctv system like what they did to me !!? So far, I only got to use this cctv for 4years n 5 mths - I suspected it can still be further used, but, Safe Trolley has switched my cctv system off !!?
Response from the business
Dear Jessica Huang,
Thank you for bringing your concerns to our attention. We've thoroughly investigated your complaint, and we want to address each point you've raised with the utmost care and transparency. However, upon reviewing our records, we could not find any purchase associated with the name "Jessica Huang", first name "Jessica" only, or any transaction matching the description provided.
We'd like to clarify a few key points:
1. No Record of Transaction: Despite our exhaustive search, we could not locate any transaction. This suggests that there might be a misunderstanding or an error in attribution. We also checked your public Google profile, we noticed that the only activity associated with your account is the review you posted about our company.
2. No Remote Capability: It's important to note that we do not possess the capability to remotely switch off or reboot any CCTV device installed at our clients' premises. Once the system has been installed, any remote support requires explicit permission and coordination with the client via tools like TeamViewer.
3. Baseless Accusations: We take any allegations of misconduct seriously. However, we can confidently assert that any suggestion of intentional disruption to your CCTV system by us is entirely unfounded. We adhere to the highest standards of professionalism and integrity in all our interactions.
Given the gravity of your accusations, we recommend seeking legal advice to understand your rights and options fully. We are committed to cooperating fully with any investigations or legal proceedings to address this matter.
In light of the false and baseless nature of your allegations, we urge you to retract your statements and refrain from spreading misinformation about us. Failure to do so may necessitate legal action to safeguard our reputation and interests.
While we empathize with your frustration regarding your surveillance system, we cannot assume responsibility for issues beyond our purview. We advise contacting the manufacturer or engaging a qualified technician to address any genuine technical concerns you may have. If you are using a pseudonym, we urge you to contact us as soon as possible to clarify the situation. We are committed to resolving any discrepancies and ensuring that your concerns are addressed appropriately.
Should you require further assistance or clarification, please don't hesitate to reach out to us directly. We remain committed to resolving this matter in a fair and equitable manner.
Sincerely,
safetrolley.com
5.0Tracey Y.
I want to give compliments to SafeTrolley for their professionalism. The job is a simple process of replacing our current system to Hikvision. Upon installation, the technicians realise our power supply is unstable. They run through the testing process and find the issue. Without hesitation, they re-do the wiring so that stable current is transmitted to to the terminal. Impressive work and thumb up.
Response from the business
Hi Tracey, thank you for taking the time to review our services. It has been a pleasure serving you. Feel free to reach out if you have any questions!
5.0Kenneth T.
I had a good experience with Dennis and his team installing my facial recognition lock for my office. Dennis is very helpful and knowledgable, while his installation team were professional and fast. Highly recommend.
Response from the business
Thank you Mr. Kenneth for sharing your positive experience! Your recommendation is appreciated, and it's good to know that you had a smooth and satisfactory service. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
5.0Leonard T.
Engaged the guys from SafeTrolley to install the Hikvision Face Recognition Terminal at my office site. Encountered some issues along the way after few months of purchase but Austin and his tech team rolled with the punches and managed to resolve the issues expeditiously. It is this kind of prompt and reliable after-sales support that will make me think of SafeTrolley first if I were to make any recommendations.
Response from the business
Thank you Mr. Leonard for sharing your feedback with us! We greatly appreciate your trust in us. We understand that sometimes technical issues can arise, and rest assure that we will be able to address and resolve those issues promptly.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out.
Thank you!
5.0Izzz I.
Good service
Response from the business
Thank you! Have a nice long weekend!
1.0TjieAng L.
Horrible company please don’t use, ask for a quotation for 2 weeks cannot even provide with one and still say go down for job must pay 50% deposit. How to pay without a quotation or invoice
Response from the business
Dear LIM TJIE ANG, on 22 Sep, at 13:26, you sent us a message "would like to enquire about for office lock with phone door release function". Based on this requirement of EM lock with remote release function, we sent you quotation at 14:25 on the same day.
On 27 Sep, 16:59pm, you said "I would like to install 2 more Samsung SHS-1321 Digital Door Lock". At 17:53, we replied to you to try to confirm that you needed the Samsung digital lock which was usually meant for home use. When we got your confirmation on 28 Sep, we sent you the product link at 14:32 on 28 September.
You replied to us on 30 Sep 9:02am, to request the invoice for payment. We replied to you at 10:02am to request some photos of the door. The reason is, to install digital lock, Samsung installer will need to see the photos of the door to make sure the lock can be installed. You only replied to us on 5 Oct at 11:17am with a photo of the "not yet installed door".
We replied to your email at 11:26am on 5 Oct and said "Please kindly take photo of the door from both side once it's installed."
Then suddenly, at 1:15pm on 7 Oct, you called us and hysterically shouted our sale people over the phone. Your shouting can be heard all over the office. All the while we kept calm and tried to explain to you why we needed the photo of the door after it's installed. But you didn't listen, keep shouting like a roaring lion.
We don't know which part of the conversation via email made you lose your temper. Maybe you had a bad day somewhere and treated us as punchbag. Hopefully after your shouting at us, you are feeling better now.
"How to pay without a quotation or invoice?" ---> We never asked any payment for the digital lock. The reason we didn't send quotation or invoice to you is because you door wasn't installed at all. We don't want to collect any payment without the confirmation that it can be installed.
We hate to say this but still have to say, please retract your defamatory comments, failing which, we reserve our right to take legal action against your defamatory remarks and also reserve our right to seek damages and all other costs including but not limited to legal fees against you.
5.0Eric L.
Efficient and Effective solutions provider and will go beyond to assist your needs. My schools have been having bad services from previous vendor whom I have used 10 years but SafeTrolley is going to be supporting me for the next 10 years :) Mr Edwin is helpful and did not even hesitated when we needed last minute assistance. Thank you
5.0ALH S.
Pleased with the efficient service rendered.
5.0Mary Grace L.
Very prompt and accomodating
5.0brandon C.
It's been an incredible experience with Alan and his team from Safetrolley. This is the 3rd project I've worked with them and they always deliver. They have been extremely responsive, patient and willing to rectify any issues that crop up. Through their actions it shows that they put customer satisfaction as their top priority. Well done!
5.0Stella S.
Very good service when solving problem
Will recommend to friends or relatives .
Thank you
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