Simple Cleaner

1. 5.0shu yue X.31 Jul 2026

   They cleaned very thoroughly, I highly recommend it.

2. 1.0YONGMING C.29 Jun 2026

   1. Unprofessional comments before work even started Three cleaners (two women and one man) came to my apartment. Before they even started cleaning, they complained that I was still living in the apartment and told me that I should have moved out already so they could clean an empty house. I found these comments inappropriate and disrespectful. 2. Asking for my personal belongings During the cleaning, one of the cleaners repeatedly asked whether I still wanted my kettle and my frying pan because I would be leaving Singapore soon. Although I initially told them they could keep these items if they wanted, I do not think it is appropriate for cleaners to ask customers for their personal belongings while providing a service. 3. Asking to use my dining table for lunch The cleaners also asked whether they could use my dining table to have their lunch. I agreed because I did not want to make things difficult for them, but I do not believe this is professional behavior during a customer’s cleaning appointment. 4. Refusing to dispose of the rubbish After the cleaning was completed, they left all of the rubbish inside the apartment and told me that removing it would require an additional fee. I would like to know whether rubbish disposal is really excluded from your end-of-tenancy cleaning service. It is difficult to understand how a cleaning service can be considered complete while leaving all the garbage behind. 5. Gossiping after I changed my mind After I became upset and told them I no longer wished to give them my frying pans, they started gossiping among themselves in front of me. This made me feel very uncomfortable and was highly unprofessional. 6. Unexpected surcharge and inappropriate language Later that evening, I received a bill that was significantly higher than the quoted price. When I asked for an explanation, I was sent the following message: “I want to charge this pain in the back person.” I would like to ask what “pain in the back person” means. Is this how your company refers to its customers? I was also told that a 30% surcharge applied because the apartment had not been fully vacated: “On cleaning day, please ensure the apartment is vacated/moved out or a 30% surcharge applies.” However, this surcharge was never properly explained to me before the service. Moreover, this certainly does not justify the disrespectful remark made about me. I have photographs documenting the condition of my apartment after the cleaning and other evidence of the team’s conduct. I request a serious investigation into this matter and would appreciate a detailed explanation regarding: * The unprofessional behavior of your staff. * The unexpected surcharge. * The insulting message referring to me as a “pain in the back person.” * Whether this behavior reflects your company’s customer service standards. I look forward to your prompt response and an appropriate resolution.

   Response from the business

   This issue was resolved with you via messaging app, but since it is left here, it is only fair we mention our point against these accusation. 1. Unprofessional comments before work even started When we take on a job, we send a detailed job confirmation, and explicitly mentioned, among other things, - Ensure apartment is vacated/moved out or 30% surcharge applies - Disposal of unwanted items are chargeable. The person who booked, omitted the message to you. There was nothing inappropriate nor disrespectful in this aspect. For Post Tenancy Cleaning, it only takes place after tenant moved out. 2. Asking for my personal belongings At the start, you told the team, they can have the items if they want. They asked about the kettle and frying pan PURELY because if it belongs to landlord, they will set it aside properly. From time to time, they were given things till they even don’t want most unwanted items. 3. Asking to use my dining table for lunch “The cleaners also asked whether they could use my dining table to have their lunch. I agreed.” < Self explanatory. We usually consume lunch in kitchen or backyard area as we seldom stop for lunch so we can be puncture. Our work needs energy, they need to eat. 4. Refusing to dispose of the rubbish As per point 1 above. It is explicitly mentioned in our job confirmation. The person who booked our service failed to communicate it to you. When we told you there is a charge, you said you will dispose it yourself. 5. Gossiping after I changed my mind As clarified with you, there were no gossip. 6. Unexpected surcharge and inappropriate language There was NOT ONE CENT of extra charge. We only charge what we performed, and if there are any charge, it will be written in the invoice. Such unprofessional over charging doesn’t exist in our business! “I want to charge this pain in the back person.” As explained to you, it was a “Tongue in cheek comment without malicious intend” and we recognized “such uncalled words are offensive to the receiver”, which we apologied for. We do not know what "photographs documenting the condition of my apartment after the cleaning and other evidence of the team’s conduct." All these years, we worked very hard on the quality of work and if there were issues on the condition of cleaning, landlord would have called for a touch up, which never took placed for this job (which was done on 29/06/26, 10 days ago and the apartment was returned to landlord the day or next, after cleaning). ----- The whole issue wouldn’t have occurred if the person who booked the service didn’t omit the job confirmation message to you. We rest our case.

3. 5.0Randy G.27 Nov 2025

   They were punctual, professional and friendly. Communication was great. But the most important part was the cleaning service was superb! Highly recommended.

   Response from the business

   Thank you for engaging our services and kind words of encouragement. We are glad to meet your expectations. Have a great weekend ahead.

4. 5.0Benny C.19 Nov 2025

   I’m extremely impressed with the quality of service I received. The team was punctual, professional, and thorough in every room. They paid close attention to details and left my home looking spotless and refreshed. Booking was simple, communication was smooth, and the entire experience felt hassle-free. I highly recommend this cleaning company for anyone looking for reliable, high-quality work.

   Response from the business

   Thank you for engaging our services and your kind words of encouragement. We are glad we met your expectations.

5. 5.0Xiao T.16 Nov 2025

   I’m extremely satisfied with the post-renovation service provided by Simple Cleaner. The team was professional, detailed, and thorough from start to finish. They carefully blew out all the dust throughout the property, removed the bottom drawers to clean the base thoroughly, and even gave the original tiles a proper scrub, leaving the floors looking fresh and spotless. They also went the extra mile by scraping off leftover cement and white putty patches from the renovation, which I truly appreciate. Their attention to detail made a huge difference — the entire place looked clean, refreshed, and fully ready to move in. Highly recommended for anyone looking for reliable and meticulous post-renovation cleaning!

   Response from the business

   Thank you for engaging our services and your kind words of encouragement. We are glad we met your expectations.

6. 5.0Bryan T.30 Dec 2024

   I engaged Simple Cleaner for post-tenancy cleaning and curtain washing services for my sister-in-law, and I couldn’t be happier with their service. Mr. Brandon was extremely patient and helpful in addressing my long and detailed queries. He went the extra mile to ensure the schedule was planned perfectly for me. Before deciding, I researched about 10 cleaning companies, and Simple Cleaner stood out as one of the most affordable options. Their cleaning services are above average, and most importantly, the entire process was hassle-free. I highly recommend Simple Cleaner to anyone looking for reliable and efficient cleaning services. I will definitely share their services with my friends and relatives. Thank you for the excellent work, Brandon and the Simple Cleaner team!

   Response from the business

   Thank you Sir for engaging our services, and kind words of encouragement. We take the opportunity to wish you and family, a healthy and successful year ahead.

7. 5.0Vicke Vira D.7 Feb 2024

   My experience with Simple Cleaner was flawless, starting from the initial contact via WhatsApp to scheduling the appointment. Communication flowed seamlessly. They reached out to me the day before, and their team arrived punctually. They demonstrated meticulousness, hard work, and remarkable politeness. Both my husband and I sincerely appreciate their attention to detail and the strong camaraderie among the team members. We highly recommend their services.

   Response from the business

   Thank you Mdm for your kind review. We are glad we met your expectations.

8. 5.0Kah Ying C.27 Dec 2023

   My experience with Simple Cleaner was perfect from the initial contact when I Whatsapped him to the arrangement of the appointment. Brandon communicated with me the day before and his crew showed up on time. They were meticulous, hardworking and immensely polite. Both my husband and I are deeply grateful for their due diligence and the team’s strong connection with one another as well. Highly recommended.

   Response from the business

   Thank you Mdm. Glad we met your expectations. Wishing you and family a brilliant 2024, blessed with good health and success in your undertakings.

9. 5.0John H.27 Dec 2023

   Got help from them for the condo handover process. Brandon helped from the beginning till the end. Even after services. Nicely completed the process. A strong recommendations to who needs any similar services!

   Response from the business

   Thank you Sir. Glad we met your expectations. Wishing you and family a brilliant 2024, blessed with good health and success in your undertakings.

10. 5.01 Dec 2023

    Good service! They tried hard to accommodate my schedule and were communicative with ETA, quotes, coverage and more. The actual cleaning was thorough, with clear attention to detail. Unfortunately did not take photos before moving out but would recommend them.

    Response from the business

    Thank you Mdm. Glad we met your expectations.

11. 5.0Svitlana N.12 Oct 2023

    Great services! They did a great job cleaning the place I was renting at Telok Kurau. Cleaning each and every shelf, underneath the drawers, behind the washing machine. The place has never been that clean. I wish I engaged them before moving in rather than when moving out.

    Response from the business

    Thank you Mdm. Glad we met your expectations.

12. 1.0Dos18 Sep 2023

    Very average service with not a lot of attention to detail.

    Response from the business

    Thank you for your feedback. Please contact us at simplecleaner@yahoo.com and share with us what are the areas that didn't meet expectation. We will need to know which was the property so we can revert. Look forward to your email.

13. 5.0Chris S.4 Sep 2023

    The team did a wonderful job - arrived on time, were well presented. Worked efficiently to complete in the agreed time. Very happy with the work done by this team - highly recommended.

    Response from the business

    Thank you Sir. Glad we met your expectations.

14. 5.0Natassja J.2 Sep 2023

    Another company cancelled my appointment within 10 min of the time they’re supposed to come. I called simple cleaner and they managed to fix a cleaning one hour later. The cleaned very thoroughly and the agent had no complaints for the handover. Thank you for saving me at such a last minute notice!

    Response from the business

    Thank you Sir. Glad we met your expectations.

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