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123 Express Pte Ltd
123 Express Pte. Ltd. · UEN 201411917M · since 2014
AI summary
123 Express does house moves, and customers say a staff member visits beforehand to drop off cartons and estimate the volume. Of 17 written reviews, 4 say they used it again and 2 say they knew the price first. Customers describe friendly, hard-working movers and clear communication from the staff. It has been registered in Singapore since 2014 and publishes a WhatsApp number. Send a message with your address and the size of your move.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 17 written reviews of 21 on Google
Summary of reviews
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17 written reviews to read
- 1.0
A Moving Company You’ll Regret Hiring I would strongly advise anyone to think twice before using this moving company. Based on my experience, hiring them was a decision I genuinely regretted. The overall service was disappointing and far below what I expected from a professional moving company. I would not use their service again, and I cannot recommend them to others. If you are considering hiring this company, I suggest doing your research carefully and looking at other options first.
- 1.0
Horrible delivery company. No one speaks English there at all and super unresponsive to texts. I can’t even call them because they won’t understand what I’m talking about. They told me that my goods have been cleared and ready to be delivered less than 15 hours in advance. They should have called me to update the approximate date of custom clearance prior to the actual clearance, not 2 days after. They also don’t offer more than 3 days of free storage and will charge you an arm and a leg for the extra day of storage! They didn’t inform you when the items is cleared custom on purpose for sure to make sure you pay for storage. Our items are quite heavy which includes a king sized bed frame, 2 couches, and 2 marble tables, they only send 2 small guys who got very upset about their own situation, started yelling at us and struggle to move the items. The company knows how heavy and large the items are, why did they send 2 people?
- 1.0
I am very disappointed with the delivery experience. The company informed me that cargo arriving at their warehouse would only enjoy 3 days of free storage, after which storage charges would apply. Based on this information, I had to rearrange my personal schedule and make special arrangements for someone to be available to receive the shipment on Thursday. However, after I adjusted my plans, the company informed me that they could not guarantee delivery on Thursday because there might not be a delivery route available that day, and asked whether I could accept delivery on Friday instead. This is extremely frustrating. Customers are expected to comply with strict storage deadlines, yet the company is unable to commit to delivery within the same timeframe they impose. If customers are required to adjust their schedules to avoid additional charges, the company should also take responsibility for arranging delivery accordingly. Communication was inflexible and customer service was disappointing. I hope the company can improve its delivery planning and treat customers more fairly. The issue is not the delivery delay itself, but the fact that customers are expected to bear the consequences of the company’s own scheduling limitations. 123 Express Pte Ltd (owner) 25 minutes ago Thank you very much for your feedback. It is true that the Singapore warehouse only provides 3 days of free storage. Please understand that sea freight deliveries are arranged by route, and routes across the island are also scheduled by region. For example, if sea freight deliveries are scheduled for the East and Central areas today, then the North and West areas may be scheduled the following day. So if your free storage period has expired but your delivery route was not scheduled for that day, we would not charge you any storage fees. In any case, we are very sorry for the unpleasant experience. All of our customer service representatives are real people, and we always do our best to accommodate customers' needs and make suitable delivery arrangements. However, we are also unable to guarantee that we can meet every sea freight customer's specific delivery request. Update after company's response: Thank you for your response. However, your reply does not address the main issue raised in my review. My concern was never about the existence of a 3-day free storage policy. The issue was that I was pressured to accept a delivery schedule that was convenient for your company rather than for the customer, despite having paid for a door-to-door service. What is particularly confusing is that your reply now states that storage fees would not necessarily be charged even if the free storage period had expired, depending on your delivery routing arrangements. If that is the case, then why was the 3-day storage limit repeatedly emphasized during the delivery arrangement process? This creates the impression that the storage policy is being used as leverage to push customers into accepting delivery dates that suit your operational schedule. Furthermore, explaining that deliveries are arranged by route does not answer why a reasonable request for delivery on Thursday could not be accommodated, nor why the burden of your routing constraints should fall on the customer. I appreciate that logistics planning can be challenging, and I am not expecting every request to be guaranteed. However, customers deserve clear communication, flexibility where possible, and consistency between what is communicated by customer service and what is later explained publicly. Unfortunately, my experience did not reflect that standard.
- 1.0
Delivery man du xin very rude.
- 1.0
Their price is kind of unreasonable comparing to the others companies. Not recommended.
- 1.0
Inconsiderate movers which block the road at science park. Don’t hire them
- 5.0
I've used their moving service three times already, and it's consistently excellent. A staff member comes to your place beforehand to deliver carton boxes and provide an estimate of the volume and total cost—no hidden fees or extra charges later on. The movers are friendly, professional, and careful. My belongings and the property were handled with great care, with no damage at all.
- 1.0
Garbage! Can't even deliver a single item, all they do is ask for money. Their behavior is appalling.
- 5.0
Well impressed by the efficiency and clear communication of all the staff. Movers are friendly and extremely hard-working. I will definitely use them again.
- 5.0
Good mover at a super reasonable price. They provide boxes for the moving and give you a refund if you return the boxes in good condition.
- 2.0
I have very bad experience. One of the Item can fit into the lift because the timber is already came off during delivery. Worker just said cannot and rushing for other jobs just left it at lift lobby after consulting his office and this also post a hazard as it was left on a access way. Delivery Order also no need to sign off and left. Very disappointed with their attitude and service.
- 1.0
My friend's company moved and they have a lot of Chinese people who are part-time and not their own employees. Bad attitude, poor communication, rough handling of goods.
- 5.0
Moved in September. Professional and efficient; staff are friendly and easy to speak with. Highly recommended
- 1.0
Very bad communication with the one who arranged for our moving service.
- 5.0
Highly recommend this mover! The team of 5 who helped us on the moving day provided excellent service yet quoted the cheapest price in town (their quote was even lower than 50% as compared to some other movers). They were punctual, efficient, polite and handled our belongs with care. They also assisted us with condo permit application/security deposit with no hassle. I will definitely use their service again, if needed in the future.
- 5.0
I used their services twice on last Dec 2020 and Feb 2021. 1st time was for house moving and another time was for office relocation. The cheapest mover in town, reliable and good service. Although some of them not very experience but they are very friendly and polite. They packed all items nicely and handled our items especially my boss personal items and photo frames with extra care. I am very satisfied with their service and I highly recommend this mover.
- 5.0
Very good mover Highly recommended
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