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Electrolux S.E.A. Pte Ltd
AI summary
This is Electrolux's own service centre, where reviews describe counter visits to fix vacuums and collect parts, with staff Unix, Kayden and Hasbiah praised by name. Of 46 written reviews, 8 say the business came quickly, 6 say the problem was fixed and 4 say they used the business again. Go in working hours, expect to bring small appliances in, and use the intercom for parking.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 46 written reviews of 1,185 on Google
Summary of reviews
Based on the Honestfix algorithm — see how it works.
46 written reviews to read
- 5.0
No one can really beat the official support from the brand! The service for my washing machine is well done and timely. Nanthini, a customer service, is very helpful and active in providing updates via both phone calls and emails.
- 5.0
Very friendly receiptionist . Quick and helpful.
- 5.0
Excellent and efficient service! Great job!
- 5.0
Thanks Kayden for your fast service
- 5.0
Thanks Unix and Kayden for your help and fast service Great job
- 5.0
Staff Unix provided excellent service throughout my experience. They were friendly, helpful, professional, and attentive to my needs. I truly appreciate their patience and willingness to assist, and they made the whole process smooth and pleasant. Thank you for the great service and for making me feel well taken care of. Highly recommended!
- 5.0
Staff unix is friendly & approachable !! Definitely coming back
- 5.0
Good service. Will buy again at this shop. Thank you Benny.
- 5.0
Kayden was indeed helpful and attentive handling my queries. Such articulate personal that understands their product well. Keep up the good work.
- 5.0
Great service!
- 5.0
had a very pleasant experience with the Electrolux Service Centre. The staff were friendly, professional and helpful throughout the process. They attended to my concerns patiently and provided excellent service. I really appreciate their efficiency and professionalism. Thank you to the Electrolux team for the great service! Highly recommended.
- 5.0
Excellent quality service
- 5.0
Very helpful service staff..Benny is extremely knowledgeable and patient with our queries. And for Ms Unix! Exquisite service! Also to the all counter staff!
- 5.0
The car park entrance is along Braddell Road. The carpark is normally full but you can use the intercom to inform the security that you are heading to Electrolux, there is also one lot just beside the customer service lobby. Kayden was very professional and provided a good service experience. I had an issue with my microwave oven which was taken care expediently. Thank you.
- 5.0
Ms Hasbiah gave the experience smooth and does her job well.
- 1.0
Very disappointing after-sales service experience with Electrolux. I recently purchased a 3-in-1 vacuum cleaner directly from Electrolux’s website. Upon assembling the unit, I encountered an F7 error code, and the vacuum was not charging properly. I contacted Electrolux to ask whether a technician could be sent down to my home to inspect the unit. I understand that this is a handheld appliance, but bringing the entire unit, including the charging dock/port and other components, to the service centre is not practical without private transport. On top of that, the service centre’s operating hours are during normal working hours (9am–5pm), which makes it extremely inconvenient for customers who are working. As a result, I had to make additional arrangements and bear the transport costs out of my own pocket simply to bring a brand-new faulty product to the service centre. Unfortunately, what made the experience even worse was the treatment I received from the staff member handling my case, Benny. I found his manner extremely rude, impatient and unprofessional. When I explained where I purchased the product from, I repeatedly stated that I had purchased it directly from Electrolux’s website. However, he continued asking where exactly I bought it from and appeared to assume that I had purchased it from retailers such as Courts or Harvey Norman. His tone became increasingly impatient despite me giving him a straightforward answer. I strongly urge Electrolux to review the CCTV footage from the service centre on 3 August at around 4pm and assess how this interaction was handled. Customers who have already gone through the inconvenience of receiving a faulty product should not have to deal with additional frustration when seeking assistance. To make matters worse, I was unable to obtain a full refund because I was told that the product could supposedly be repaired. While I understand that repairs may be part of the company’s process, this entire experience has been extremely disappointing for a product that I had only recently purchased. A brand-new product should not result in customers having to spend additional money and time just to get a basic fault checked, followed by such an unpleasant customer-service experience. Overall, this has been one of my worst experiences with a household appliance purchase. I hope Electrolux takes this feedback seriously, reviews the incident and improves both its after-sales support and customer service.
- 5.0
just collected our gift redemption here! great and friendly service
- 5.0
Colllecting gift redemption was easy and staff was friendly 👍
- 5.0
It was a pleasant surprise to be able to fix the vaccume cleaner on the spot at a reasonable cost. The service staff Hasbiah and Kayden very extremely helpful. With this positive experience I would be buying Electrolux products in future with ease of mine. Thank you Electrolux for such fabulous after sale service.
- 4.0
Nice, bright cost place.
- 5.0
Went to the Electrolux Service Centre this afternoon and was served by the very capable and friendly Ms Unix. She managed to diagnose the issue with my vacuum cleaner immediately and made it come back to life in no time. Thank you Ms Unix for your kind assistance. Electrolux is lucky to have you!
- 5.0
We were served by the decide counter to collect our microwave. Process is fuss free and was attend to us very shortly. Thumb up to Electrolux!! 👍
- 5.0
Wonderful service; professional, efficient and friendly. Special call out to Kayden. She sets the standard for what good after sales service should look like.
- 5.0
Great customer service by front desk lady! Prompt and efficient ❤️
- 5.0
Very cosy and nice environment. Greeted by friendly and warm personnel, .Ms Hasbiah who makes my day. Happy to be here.
- 5.0
Excellent after care service . Great customer service. Very prompt and efficient
- 5.0
Good service and explanation very clear professional
- 5.0
Excellent service and speedy delivery
- 5.0
Supportive Customer Care
- 5.0
Good after sales servicing of my vacuum cleaner. Clear explanation, prpfrssional service.
- 5.0
Our 6.5 year old Electrolux washing machine's drainage hose suffered a crack, resulting in water leakage. I appreciated the responsiveness from the Customer Care department. Margaret responded promptly to my request for servicing my family's washing machine, and providing me with cost estimates which helped me compare with a 3rd party repair provider's quote, and make a decision quite quickly. My request to check on the technician's arrival time was also attended to in good time. Electrolux technician Mr Tang was very helpful in providing a general assessment of the state of the machine, explaining which part was ageing before replacing the drainage hose, and advised on actions to care for the ageing machine, and what to look out for in future.
- 5.0
Had my best support by Hasbiah this afternoon. Friendly and knowledgeable in her area of work!
- 5.0
thank you got the quick and prompt service! staff was friendly and helpful, appreciate it :)
- 5.0
Pleasent experience with the staff at Electrolux definitely will come over for my BTO purchase .
- 5.0
I had a wonderful experience with Unix . She provided excellent customer service from start to finish,friendly, patient, and attentive to my needs. She took the time to answer all my questions and made me feel comfortable throughout the process. Her professionalism and genuine care really stood out. Thank you for the great service. Highly recommended!
- 5.0
Service Center is spacious. Staff is helpful. Efficient service to repair Vacuum cleaner.
- 5.0
Very good service by Benny. Good advice
- 5.0
Sent an email over the weekend to customer Helpdesk, Khairul responded promptly on Monday morning with the prescise targeted assistance. Thx so much
- 5.0
Friendly and knowledgeable staff👍
- 5.0
Very helpful after sales staffs. Appreciate their quick response services 🙌🏻
- 5.0
Mathan from customer service in Singapore was very helpful and efficient and got me to get a service appointment booked and figured out a complication in no time. I'm very appreciative of his great service
- 5.0
We are served by Ms. Hasbiah at the counter. Collection of spare parts at Braddell branch is a breeze and pleasant as we dropped this feedback/review in parallel. Thank you Electrolux for the lovely service delivery.
- 5.0
Counter staff Miss Hasbiah was very helpful and she show great passion in serving customer.
- 5.0
I engaged their service to clean my washing machine off site. Their service staff came to pick up my machine which was inside the cupboard. It was not an easy job but they did it professionally helping me remove part of the carpentry work and put it back nicely after that. Really appreciate their help. Machine came back more efficient as in clothes dry faster and no more fiber trapped on the clothes.
- 5.0
Great place. Nice vibes. Eunix attended to me and she is very knowledgeable. 👍👍👍
- 1.0
Their sales team are dishonest, they send images stating free basic installation and disposal. Yet once the sale is done, and you pay for the item. They turn around and tell you that you now need to pay extra. Such a dishonest tactic! Do not purchase from them!
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