Oriental Service Centre

1. 1.0Jocelyn T.8 Jul 2025

   Very disappointing experience. We called them to fix a fridge gasket issue, but they couldn’t repair it in the end. We ended up getting a $100 refund, but still paid $80 for absolutely nothing, they claimed was a “transport fee” (lol). What really annoyed us was their attitude. When we expressed our frustration, they sarcastically said, “You guys want it fixed 100%? ” Of course we do! Why would anyone call a repair service hoping for less than a full fix? To make things worse, they didn’t even bring their own gasket. They used the one we had bought online ourselves. And then, when it didn’t work, they turned around and blamed us for it. It really makes us wonder if this is their strategy: tell customers they can fix the problem, come over, do nothing, and still walk away with an $80 “transport fee.” Imagine if this happened to you, does that sound fair? The whole experience was unprofessional, dismissive, and a waste of money. Save yourself the trouble, look elsewhere.

   Response from the business

   The technician has diagnosed and confirmed 2 issues on the fridge: 1. Door issue 2. Door gasket The technician observed that the gasket installed on the fridge is not original (new) and is unsuitable for the fridge. In other words, the fridge with the existing gasket has been tampered with or replaced before (photos of the gasket can be shared as proof), and this has affected the sealing performance. The technician shared these observations with you, and you acknowledged that the gasket had been replaced before and clearly understood that the gasket sealing of the fridge is poor and has affected the coldness of the fridge. The technician also explained to you that the existing gasket can only be improved, but the sealing performance cannot be 100%. This was made clear to you, and you understood and agreed before the job was done. Service information: • You clearly understood the fridge issue and the cost involved before the job was carried out. • The technician made 3 trips even though only 1 transport fee was paid. • Photos and videos were shared with your property agent after the job was completed. • Your property agent also agreed that the job done was satisfactory and that there was no issue with the service. • You raised the issue unreasonably, and the technician still refunded the full amount (excluding transport and checking charges). This review is misleading and appears aimed at obtaining a new fridge from your property agent. It would be more appropriate to contact your property agent directly instead of posting false claims here.

2. 5.0Binibom6 Jun 2025

   Called at 11:40am and spoke with a lady. Uncle called 20 minutes later and agreed to come to my place between 3-6pm on the same day. Came at around 4pm. Did a lot of tests and changed the lock of the washing machine door. Prompt service. Pleased with the work.

3. 5.0Teikchuan C.17 Mar 2025

   Highly recommended, very hardworking uncle and auntie even at this age. Support local.

4. 1.0Irene L.8 Mar 2025

   Let's start with the positive stuff first. It's great that the uncle technician is fit and active at his age. That's about it. I'm a tenant and he's commissioned by landlord to fix the oven that is certified unrepairable by another technician. Long story short, it's been 11 weeks, 5 visits, 2 repairs and the oven is still spoilt. He keeps claiming the oven can be fixed. It's his 6th visit today to repair for the third time and I don't have high hopes. Only using him for so long simply because I don't have a choice. Each visit, I'm not told when he would be coming, and I have to chase the admin person myself who can only let me know 1-2 days beforehand. Not once did she initiate any comms with me. And most of the time he would be late. For this visit on a Sat, I asked the lady on Thursday when will he be coming. She said Saturday 12-2pm. At 1.22pm I called him, he said he would reach before 2pm for sure. At 2.22pm I called him again, he said he was caught in a jam, but he's nearby now and he would reach in ten minutes for sure. He finally arrived at 2.55pm. Please, if you are considering to save money and use them, do think thrice, quadruple, quintuple. Didn't want to write this one star review as the two-man team is doing an honest living and I liked that the uncle is so active at his age still. But I've become so jaded now from this experience. Writing this in the hopes that they can either take this feedback seriously and improve, and also warn other potential customers what may unfold.

5. 1.0Miranti R.5 Aug 2023

   Similar to other people’s experience. It took so much effort to make appointment with the technician. Not responding to messages, and every time i called, they always said will call back and schedule the visit, but you will wait for the whole day and no call is coming.

6. 5.0Catherine16 Feb 2023

   Instantly knew what is the problem, started immediately the repair job. Within half hour my washing machine started working properly. Price is reasonable. Unlike a technician who came, just turned on the switch, diagnosed is motherboard problem. Advised not worth to repair and collected the transport fees.

7. 1.0Wendy L.4 Dec 2022

   In terms of servicing, the uncle is indeed knowledgeable. Many occasions, tried to engage them to service fridge, washer and dryer. But they don’t respond your messages and call. After calling the lady, she said that the technician will give me a call to arrange the time. Waited from the day itself to 24 hrs later. No text or call from them. It was an effort wasted waiting for their call which I could look for other companies. So to those who needs help from this company, unless you have the whole life time to wait for their call. Otherwise, don’t waste your time to wait for their call. They won’t bother to call you back. Confirm plus guarantee chop.

8. 5.0poh S.17 Nov 2022

   The uncle is very knowledgeable. But short handed as not many people working in this trade. May need to wait long hours before he manage to come and repair as he has a long list of appointments to attend.

9. 5.0Jia Hui C.18 Apr 2022

   I was trying to find a technician to repair my Teka washing machine (model TK3 1490 with a water discharge issue) and was arranged through an agent to engage their service. Had a good chat with the couple who showed up at my door step at around 9pm during the repair. The uncle is very proficient and knowledgeable and the lady has been lending him a helping hand when needed. Some of the noteworthy points from the conversation we had: 1. The uncle has constantly upgraded his knowledge to keep up with the technology and took pride in his work. It is a pity that he doesn't have an apprentice. 2. They drive around in a van which is fully equipped with most (if not all) spare parts so that they can repair on the spot and save you the trouble of making another appointment. 3. They speak proper English if it matters and are able to communicate clearly with you what is the issue with your washing machine. This was not the case for some other lines which I called although they are more advertised. 4. Do not try to fix it yourself as it may cause them more work and cost you more money. 5. Their schedule is very packed due to the way the agent has made the arrangements (I have seen their little book and mobile on the numerous schedule even till 10pm+) . Be more patient if they are late or they did not pick up your call (we are all humans). Trust them that they do not just come over to earn your transportation fee without solving your issue. 6. I strongly recommend that you arrange your appointment directly with them so that they need not pay a third party fee, and they are able to give you a better estimate on their timing. 7. Fees are very reasonable and the spare parts replaced come with 2 months' warranty. Equipment is also tested before they left. Please try not to negotiate with them over small amount ok? In all, I think it is hard to match their quality of service and price. Do approach them if you have something to repair or find it a waste to dispose.

10. 5.0Yash P.20 Mar 2021

    I engaged Oriental Service for the 1st time. Their Tech, KK Tan, Old man, very experienced, took 3 mins to diagnose the problem like a Doctor using his Stethoscope & fix the issue in $100 rather buying A New Washing Macine. Strongly reccomends for others to engage this KK Tan.

11. 1.0Wai Leng L.11 Jan 2021

    The first technician, an Uncle was patient and meticulous in diagnosing and repairing the door lock on my LG washing machine, for which they charged $180, with a warranty period of 60 days. However the problem remained unresolved, and that brought about challenges to get them to come back to rectify the issue. While calls calls and messages get responded to, with a lady always promising that the technician will get back to me, that did not materialise. 4 months on after numerous calls and texts, no one followed through with a call or came back to look into my problem again. The same lady, the one who always answered the line, even claimed that they have never attended to my issue previously, even though I could show them their service invoice and bank transfer payment screenshots. I eventually contacted LG to do the service. LG was prompt, and charged cheaper - $101 with a 3-month guarantee. They solved the problem. I should have gone to LG right from the start, instead of trying Oriental.

12. 5.0Alice K.18 Jun 2020

    Im surprised by the dedicated work he performed. This uncle from orientalservicecentre is very experience and knowledgeable to repair my washer when the other 2 companies i engaged were unable to, they simply charged me for a transport fee to earn quick bucks and also use abusive language... a lesson learnt.. if u are looking to save your washer, u may want to try this company.

13. 5.0Leon C.2 Jun 2020

    There is many shop s and accessible to town in very short time

14. 1.0Yellowfish Y.18 May 2019

    1st day— I come tmrw (no time indicated) 2nd—I called to asked, they say 4 to 6, never show up, I called at 6, they say 8pm 3rd—sms At 830 twice to ask what time no reply till 530pm Very un reliable, Expect us to wait at their convenient time where my bedsheets is stocked in the washer for days & cant do laundry

15. 1.0Wesley V.17 Feb 2019

    I booked the appointment and the person never came, and when I called them, they said they need to check then hang up the phone immediately. Very rude and unprofessional service.

16. 4.0Hemant U.29 Aug 2017

    The Uncle is very knowledgeable and knows what he is doing. Very professional service but please negotiate well for the pricing and know what is he going to do for that price.

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