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HomeUnited Repair
AI summary
Reviews are mostly gas stoves, washing machines, ovens and fridges, with technicians Stanley and Kenny named again and again. Customers praise patient explanations and honest advice on repairing versus replacing. Of 47 written reviews, 21 say the problem was fixed, 15 say it came quickly, 6 used it again and 4 knew the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 47 written reviews of 391 on Google
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47 written reviews to read
- 1.0
I was recommended by a friend to use your repair and servicing services, as I was told that your handyman does a good job. Unfortunately, I had a very, very bad experience with your customer service. I have kept records of my WhatsApp conversations and call history, and I would like management to review them before dismissing this as a "misunderstanding." Here are the issues I experienced: 1) Difficulty arranging a Saturday appointment I specifically requested a Saturday appointment and was willing to wait, whether it was this Saturday or the following Saturday. However, I was repeatedly offered weekday slots, despite your operating hours not aligning with my working hours. I was not demanding an immediate appointment. I was willing to wait for a suitable Saturday slot. 2) WhatsApp messages were ignored My message asking about the Saturday slot was ignored, and I had to send a second message just to follow up. 3) No response after providing my house details After being told there was an available Saturday slot, I provided my house details as requested. I then asked what time the technician would be coming. I specifically wanted to confirm the timing before making payment, as I needed to ensure someone would be home to receive the technician. Again, my message was ignored. 4) Extremely unprofessional attitude during the phone call At approximately 9:40am, I received a call from Rafy informing me about a last-minute slot from 10:00am to 12:00pm that same day, and was told they wanted to make my appointment a priority. During the call, she raised her voice at me and even gave a sarcastic/smirking laugh. I simply explained that I needed to check whether anyone would be home before accepting a last-minute 10am appointment. I was not rejecting the service or being difficult I was trying to confirm whether I could accommodate the appointment before making payment. This attitude was completely unnecessary and unprofessional. 5) My upcoming Saturday slot was immediately cancelled Within approximately 10 minutes, I WhatsApped Rafy to inform her that I could not accept the 10am–12pm slot that same day because I needed to check whether someone would be home on such short notice. I was then shocked that she immediately cancelled my upcoming Saturday appointment —the very Saturday slot I had specifically been trying to secure and stated the reason as "misunderstanding." How can this be a "misunderstanding" when my earlier message asking about the timing of the Saturday appointment had not even been answered? The last-minute same-day slot and my upcoming Saturday appointment were two separate matters. 6) Refusal to escalate the matter to a manager At this point, I had enough of communicating with Rafy due to her attitude and requested to speak to a manager. Instead of allowing me to speak to someone senior, Rafy called me twice and stated, "I'm in charge." My understanding is that she was not the manager. If a customer specifically requests to speak to a manager, the appropriate response should be to facilitate the escalation, not prevent it. I would like management to clarify whether Rafy is actually authorised to represent herself as "in charge" and refuse a customer's request to speak to a manager. To Management: Please review the complete WhatsApp conversation and call records before simply accepting this as a "misunderstanding." My friend recommended your company because of the quality of your handyman's work. I have no comment on the handyman because I never even got to that stage. Unfortunately, the customer service experience was extremely disappointing. Good technicians are only part of a service business communication and basic respect towards customers matter too. I hope management takes this complaint seriously and reviews how this staff member is handling customers.
- 2.0
What happened : Table top gas stove wasnt working well. Already had a new gas stove but wasn't installed So tried my luck to see if maybe.... The existing gas stove can be repaired. So explained the situation (gas stove had uneven flames, problems igniting) and also said I got a new one and asked if can help set it up Paid my money. I think $56. The message i got is if can repair it's $56. If can't repair, it's an inspection fee. So immediately I got some expectation is not going to go well The guy who came is a nice friendly guy Took a look and said can't repair. All rusted. Also said can't install, need to find another person It's ok because I already think its gonna be doomed. Just sad the meals I can have if I didn't spend the $56 What I would suggest to the company is .... Since we are at this digital age, it would be a good addition if assessment can be done without a physical visit. Set up a video call. Do video assessment. If chance of repair is high then visit. If no hope just say buy a new one. People would pay for this. It would also save time for the business and customers
- 4.0
Mr Kenny was earlier than expected. Fortunately I was at home. I appreciated his very honest and professional opinion. He also explained what needs to be done regularly to keep a washing machine in good working order. Again, the tedious 'paperwork' is a hassle, but I guess it protects all parties. Thank you.
- 5.0
Very professional. Quick and effective. Very thankful for Kenny's service and advice. He even gave advice on how to care for other equipments.
- 1.0
Rude technician (Roger) and unresponsive admin.
- 1.0
I engaged HomeUnited to diagnose and repair an Aerogaz gas hob that suddenly stopped functioning. Prior to the appointment, I provided the model number, photographs, and videos showing the fault symptoms. The gas supply and ignition spark were working, but the timer control could not activate the hob. I paid the discounted $56 advance inspection fee and made it clear from the outset that I was willing to proceed with repair if it could be completed on the same day. Otherwise, I was prepared to wait for the manufacturer’s service team. Unfortunately, my experience was disappointing. The technician arrived significantly later than the scheduled time window. During the visit, no repair was attempted. I was informed that spare parts would likely be required, but parts availability had not been confirmed before the appointment despite the model number and fault details having been provided in advance. I was also asked whether I would accept a bypass solution that would remove the timer function. When I declined, I was advised to consider replacing the entire hob instead. Subsequently, HomeUnited explained that, as a third-party service provider, they would need to source replacement parts from the manufacturer or agent. They further explained that such parts would need to be marked up because they would be providing their own warranty coverage, and that the total repair cost could potentially be in the range of approximately $390–$490 including sourcing, labour, and warranty considerations. Based on this assessment, they strongly recommended replacement of the entire hob. However, after the visit, I contacted Aerogaz directly. Aerogaz arranged a service appointment immediately, confirmed that spare parts were available, advised that the technician would bring the necessary parts for on-site repair, and estimated the spare-part cost at approximately $40–$150 plus transport charges, with payment based on the final invoice after diagnosis. My main concern is not the $56 inspection fee itself. It is the process and customer expectation management. If a repair is likely to require spare parts, I believe the company should: • Obtain the model number and fault description in advance. • Perform a preliminary assessment. • Check likely spare-part availability before accepting the job. • Inform customers of likely repair costs, sourcing limitations, warranty implications, and waiting times. • Allow customers to make an informed decision before paying for an inspection. I understand that third-party repair companies have different cost structures and warranty obligations compared with manufacturers. However, clearer communication and better preparation would have prevented unnecessary time, cost, and frustration. I hope HomeUnited reviews and improves this process for future customers.
- 5.0
Thank you for help to repair the fridge with patiently solve the issues with different methods and find the solutions after few tries. Thank so much Stephen Choo. Your service is excellent. Thanks for guide us how to take care the fridge in future and take a photo of the fridge issues for our reference and how the fridge was fixed. Thank you.
- 5.0
Contacted HomeUnited Repair regarding my older LG front-load washing machine (9 years old) which had a door gasket / retaining spring issue causing the door not to close properly. Technician responded promptly, came onsite, and diagnosed the issue professionally. I appreciated that they explained the condition of the machine honestly instead of hard-selling unnecessary repairs. They also advised that due to the machine’s age (almost 10 years old), replacing the washer might be more economical in the long run. Most importantly, they managed to get the washing machine working again temporarily while I arrange to purchase a replacement unit. Communication was clear, inspection was systematic, and overall experience was professional and transparent. Appreciate the honest assessment and practical advice. Thank you.
- 5.0
Thanks Homeunited Repair. Would like to compliment Stanley for his patience and professional advice in servicing my gas stove.
- 1.0
Expensive, no patient yet many misc charges
- 1.0
Long and complicated procedures for appointment
- 5.0
I engaged HomeUnited to repair my wine chiller and from the start till the end, I am very pleased with the services of the technician called Stanley. He is knowledgeable, helpful and efficient. He went the extra mile to contact the supplier and ensured that the repairs can be carried out within the next day or two. Happy with the service, thumbs up for HomeUnited!
- 5.0
I had a great experience with HomeUnited for a gas stove replacement. The technician Stanley was patiently taking time to explain why get a new replacement is cost lesser than to repair the old stove.. He is meticulous in his work ensuring every part is cleaned and safety-checked. It’s hard to find such meticulous service these days. Thanks Stanley give tip on how to maintain my new stove to prolong the life span.
- 5.0
Thank You Kenny & Home United Repair for the very speedy response (within 1 hour of enquiry Kenny reached my home) & at very reasonable rates. Kenny looked at my fridge and came up with a very professional report and recommendation. I would highly recommend their services.
- 5.0
Good service .Thank You
- 5.0
Very prompt, thorough and highly professional. Every step is documented and accounted for. Excellent service
- 1.0
Super duper bad service. Washing machine work well but display got problem, came up to “see” and took photo of the back of the machine, not even unscrew to check, st8 ask to change new machine. For that they ask for $100. Gas stove can work just auto off, also persuade me to change to the brand they carry which quoted $700, and that cost another $60. Not recommend. Super disappointed.
- 4.0
The technician was very experience and shared the view of maintaining the cooker hub.
- 5.0
Found this repair company through ChatGPT and feel very fortunate—they were well-organized in their arrangements, and the technician Stanley, carefully explained both the issue and the repair process. They did excellent service and follow up closely. 👍🏼👍🏼👍🏼
- 5.0
I don’t usually write reviews, but I would like to thank the HomeUnited team for their excellent service. I recently had a problem with my stove burner and engaged their service. The Customer Service team responded very quickly and arranged the service promptly. The technician, Stanley, was very friendly, knowledgeable, and took the time to explain the issue clearly. He was also very patient and helpful. I truly appreciate the excellent service provided Thank you so much!
- 5.0
We had a little cooking incident the day before - a pot boiled over and some liquid made it into the internal stovetop mechanisms. Our hob's sparker unit didn't seem to work any more, and the stove circuit was tripping our kitchen's circuit breaker. Connecting with HoneUnited was a breeze - some WhatsApp messages and pictures later, we had our appointment booked and an allocated technician secured for the next day. It's such a relief to have their speedy service because our household uses our kitchen a good deal, and we needed to get things repaired ASAP. Kenny was the electrician who attended to our needs. He was punctual, professional and very down-to-earth (grounded, you could say). He diagnosed our issue quickly and resolved it for us within the hour. In fact, he was a little ahead of schedule, so it worked out great for balancing our day's needs too. The next day, the sparker unexpectedly stopped working, so Kenny made a trip down the same morning we reported it to help us rectify the issue and replace a possible faulty component. His service was prompt and excellent as usual. I really like it that HomeUnited has a warranty that covers their repair jobs so if an issues needs extra attention, customers would not need to pay twice for the same job. This is the gold-standard in demonstrating trust in your staff, and also feels greatly assuring for customers. 10/10, will recommend to everyone. HomeUnited Repair gets the job done right. Thank you, gents!
- 5.0
Technician is very friendly and helpful, thank for his help to repair my washer
- 5.0
Very happy with the service provided. Stanley was professional and helpful. The whole process was smooth and hassle-free. Highly recommended.
- 5.0
Experienced technician. Solved my washing machine not spinning problem quickly.
- 5.0
The technicians demonstrated much patience by showing us how to use this complicated ceramic hob from SMEG, and without charging us for this extra service. The professionalism they displayed is well respected.
- 5.0
We had problems with one of the heating elements on our gas hob just before Chinese New Year. Since it was installed by HomeUnited previously, I contacted them for the repair. Their response was prompt and efficient, and service conditions and payment details were laid out upfront. A technician came on New Year’s Eve and problems were fixed on the spot. Very professional service and highly recommended.
- 5.0
Contacted Home United for an oven repair and everything was very swift. Within an hour, Uncle Kenny came over. What seemed like an oven door that couldn’t open, he managed to pull it effortlessly. Uncle Kenny also shared some helpful tips with me. Really appreciate the quick help!
- 5.0
Prompt and professional. Know their stuff well, would totally recommend.
- 5.0
Service was very fast. They sent a technician, Mr Kenny on the same day. He came and inspected our dishwasher. The problem was a pipe which was placed on the floor, when it should have been elevated. The solution was just tying the pipe so that it would be elevated. He did it for free! I paid for the transportation only which was $80 as I made advance payment via paynow. Will highly recommend Mr Kenny and the team for any issues. They are prompt and honest.
- 5.0
Pleasantly surprised that company could do the ceiling fans replacement earlier than expected. We are satisfied with their services and workmanship.
- 5.0
Kenny's work is like a freshly baked brownie, superb.
- 5.0
Kenny is very professional and knowledgeable in getting my oven fixed. During the repair work, he ensured that the work was followed strictly according to the standard procedure. One more thing to note is that he took great care in moving my oven out from the cabinet skilfully before diagnosing for the issue and fixing the fault. Communication was smooth and documentation was handled with transparency and professionalism. I highly recommend his service to all home owners.
- 5.0
Kenny was so helpful and thorough. Will definitely be engaging them again next time!
- 5.0
Excellent service
- 5.0
First time searching online to find a stove Repair , HomeUnited Technician Stanley is very helpful ,friendly and professional,repair my gas stove . Job are well done and now my burner are working. Thank you .
- 5.0
I had a great experience with HomeUnited for a gas stove inspection. The technician was incredibly patient and didn’t rush, taking the time to explain everything clearly. The service was detailed and thorough, ensuring every part was cleaned and safety-checked. It’s hard to find such meticulous service these days—definitely my go-to for appliance repairs now!
- 5.0
I had a very positive customer experience with Home United. The website is user friendly and brought me to the exact link I need to browse. The estimated costs I would be charged is clearly spelt out and, therefore, helpful in my decision. From making initial payment online to booking a technician and a slot were easy too. I feel assured when a Watsapp grp specifically for my case was created. This helps avoid any miscommunications or disagreements later. It also serves as a record of what transpired between me and the technician. Stanley came later than agreed upon but he was quick to update me when he was held back from reaching my place on time. Still he arrived within the 2 hour wait period. Stanley shows remarkable skill in identifying the fault that caused my microwave oven to stop functioning. He recorded in the watsapp grp what he had diagnosed, his advice on repair, replacement of parts and costs. I like that I can reread what he has done and would be doing then. He alerted me to the potential danger should I use my convection oven as he had found the heating element also faulty. He advised that the heating element could be replaced although that’s another job request which he will look into and get back to me on another date. I appreciate that Stanley is patient in explaining the situation, polite in his demeanour, confident in his diagnoses and skilled in his work. Thank you Stanley and Home United.
- 5.0
The technician Stanley was very knowledgeable in explaining my options available in terms of repair vs the cost of getting a new stove. He also shared tips on general maintenance which is greatly appreciated as my stove was a very old model .
- 5.0
From checking to replace a new hob ,technician stanley has done a great job👍👍,he has kept the area clean n neat after finished the replacement 😀, thank u Stanley
- 5.0
Kenny is super attentive and kind! He also very professional and managed to fix my oven super fast! So glad with the service, thank you!
- 5.0
Staff able to resolved the issue, and advise the product in details
- 5.0
I used Homeunited repair service today and pretty happy and satisfied with their work. Mr. Kenny attended us and he was very quick to fix the problem of jammed stove knob and explained everything properly and calmly to me. He answered all the questions asked and was quite good in explaining the causes of damage. I will definitely keep them in mind for future.
- 5.0
Overall quality of service was great! The technician Stanley came down on time, he was quite skilful and able to identify the issue quickly after a thorough check, he explained the issue clearly and helped answered my questions on maintenance and provided useful tips, did thorough checks after the repair, the whole service was quick. I was quite impressed he brought a mat to place the oven on top ( i guess is to avoid scratching the floor). Overall, recommend!
- 5.0
Kenny is a very experienced technician and friendly!
- 5.0
had a fantastic experience with this company that repaired my washing machine. They were incredibly fast and reliable. Not only did they arrive promptly, but they also managed to find and replace the damaged parts within promissed time, leaving my machine as good as before.
- 5.0
I engaged HomeUnited Repair a week ago when my gas stove would not ignite, and I was very impressed with their service. The company was highly responsive and arranged an appointment for the very next day. They were also very clear and upfront about their charges, which helped avoid any misunderstandings. Stanley, the onsite technician, was thorough and meticulous in his work. He took the time to explain the issue clearly and patiently answered all my questions. When I decided to replace my gas stove, Stanley went the extra mile and helped me install the new stove on Saturday late afternoon at my request. Overall, a professional and reliable service.
- 5.0
Thank you HomeUnited Repair Service for the excellent and professional customer service and for resolving our washer dryer issue. Special thanks goes to Mr Stanley who served us in the repair work - he was friendly, detailed and knowledgeable in assessing the source of the problem to advising on the possible solutions. He was also prompt in replies and follow ups. Overall, we are very happy & satisfied, and would definitely recommend HomeUnited in future to our friends and family members! :)
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