Song Kwang Electric Service

1. 1.0Jess Y.11 Sep 2026

   A terrible nightmare, don't use them for servicing! Overcharged and unprofessional!

2. 1.0Zhi Ying H.26 Aug 2026

   I was referred to Song Kwang Electric services by Toshiba for a washing machine repair and did not do my due diligence of looking up the numerous bad reviews beforehand. Backend customer support was very disappointing and unpleasant. I was initially told to wait 7 days and after 7 days there was still no follow up at all. I had to be chasing them for any updates which is ridiculous. And I found out that they had not even checked the machine after 7 days and still was unavailable to provide me on the price quote. Customer service told me that they could not give me a date on when I could get back my washing machine and told me to continue waiting. Simply ridiculous! How can you expect a paying customer to keep waiting without a date in mind especially when your team is the one that failed to deliver the promise? Very incompetent and inefficient team.

3. 5.0Black D.24 Aug 2026

   Song Kwang's always sends their staff for a survey before recommending the best air-conditioning system for my house. Their technical staff work efficiently to install the system & ensure that all debris is cleared before work is considered completed. Our whole family has engaged them to recommend & install the air-conditioning in our residences & we would recommend them to anyone looking for a trustworthy supplier & installer.

4. 1.0Asnira H.19 Aug 2026

   Bad service by Song Kwang Electric Service I am extremely disappointed with the service provided by Toshiba's appointed third-party service provider. My appointment was scheduled between 6:00 pm and 9:00 pm. At 7:52 pm, I called the hotline to confirm whether the technician would still arrive. The guy who answered my call, assured me that the technician would arrive within an hour. I accepted that and continued waiting. However, at 9:04 pm, after no one had arrived, I called the hotline again. This time, I was told the technician would be another 40 minutes late. This was on a Tuesday night, and I have work the next day. I had already rushed home from work to ensure I would be available during the scheduled appointment window. What frustrated me even more was that the guy casually suggested rescheduling the appointment when I explained that I could not continue waiting. There was no assurance that the technician would actually arrive after another 40 minutes. How could I trust another promise after the original appointment window had already passed? I decided to cancel the appointment and informed the officer that I would be submitting feedback about this poor experience. About 10 minutes after ending the call, a technician called asking if he could come and repair my fridge. Surprisingly, he seemed unaware that my appointment had originally been scheduled between 6:00 pm and 9:00 pm. It gave me the impression that he had only been assigned to my case at the very last minute. Toshiba, I expect much better from a reputable brand. The quality of your after-sales service reflects on your company. Engaging service providers that fail to honour scheduled appointments and communicate properly will only damage your reputation. I hope Toshiba reviews the performance of its third-party service partners to ensure customers receive the level of service they deserve. Had to give a 1 star rating or I won't be able to provide this bad review.

5. 1.0Megan T.5 Aug 2026

   My air con repair which was arranged through courts extended warranty not only took forveer it was also so badly done that when it came it still could not do what it was supposed to do. Technician was unprofessional just left in a hurry. Swamped with work then kept forgetting mine existed which I can understand. Would recommend you just go find another provider. Endless excuses end up returning a faulty product. In the end all the patience int he world earned me what nothing. Don't bother wasting your time with this provider it will just drag your repair onwards endlessly and still give you garbage in the end.

6. 5.0Rose T.21 Jul 2026

   Technician Was helpful. Ofc staff too were friendly.

7. 5.0Robert Wesley S.18 Jul 2026

   Super Services rendered each & everytime . Am loyal customer since 2007 esp Aircon services not to mention a whole wide range of other valuable services . TQ & Pls keep it up . Strongly recommended . TQ ❤️🙏🙏🙏

8. 1.0Michelle H.20 Jun 2026

   Was informed by staff that then repair of my robot vacuum would take 7-10 days, subject to parts availability. The repair took ~5 weeks, with no regular updates from staff on my collection. I had to be the one calling regularly asking for a status update, very disappointing service.

9. 1.06 Jun 2026

   Was looking for elect appliance repair, but looking at the very bad reviews, I don’t think I wanna engage them and suffer as well.

10. 1.0Peggee T.26 May 2026

    Very terrible customer service, incompetent repair company. Requested for a repair through Toshiba. On the first repair, my parents were charged $180 for item“A” on 12 May. A technician came down a few days later coz there were fault codes again. After checking, repairing, fault codes appeared again. The technician has requested to bring back the washer and repair at the factory. After 8 days, the company told us now we have to repair item“B”. We want to buy a new washing machine soon as this is going nowhere and we would like the $100 to be refunded so that my elderly parents can use it to buy the new washer. But the company chose not to reply or call us back. I am not even asking for a reimbursement of the money that my parents have been paying at laundromat to do their laundry.

11. 5.0Chai K.13 May 2026

    They have excellent service and are very kind😊

12. 5.0KIFF T.2 May 2026

    My fridge’s fan stopped working after 4 years and so I engaged their repair service. It was arranged quickly on the same day itself. Sending 2 technicians down who were very professional and friendly. Their fee is reasonable too! Highly recommended!

13. 5.0Lily C.2 May 2026

    Services provided is excellent. Very quick response and great job to MdmKek for the assistance.

14. 5.0Chris K.2 May 2026

    Excellent crew !! Able to resolve the issue effective

15. 1.0Chloe L.27 Apr 2026

    I made a reservation for compressor cleaning, and the staff never informed that we are required to inform all neighbours for cleaning compressor a night before, and their technician charge us $50 for transport as they couldn’t do it on the day. The technician has a bad attitude and was rushing us to pay him transportation fee as he has another appointment. First of all, the staff never inform us that we have to inform the neighbours for washing compressor when we made reservations for compressor cleaning service, based on the address you can tell it is a HDB not a landed for sure. I think this is really unfair for a customer to bear the transport fees when the technician doing nothing. Please think twice before engaging them .

16. 1.0Buzzy25 Apr 2026

    If I could give a minus star, I would! I had a very poor experience with the backend support team of Song Kwang Electric Service, and it has been extremely frustrating from start to finish. If not for the warranty coverage through Gain City, I would have avoided engaging them entirely. The repair team initially informed me that the dryer repair would take about one week. However, there was no proper follow-up from the scheduling team, and the process dragged on much longer than promised. Despite calling multiple times to emphasize the urgency (as I needed the dryer urgently), there was little sense of ownership or urgency from their side. When it finally came to arranging the return of the item, I was told by a staff member that the delivery would be between 9:30am and 11:00am. I specifically asked if it could be closer to 11:00am, but was told this was not possible as they would arrive around 9:30am due to location constraints. I accepted this. However, by 10:15am on the delivery day, no one had arrived. When I called to check, I was told by another staff member that it was “common sense” they would not arrive at 9:30am because they only start work at that time. Instead of investigating who gave me the misled information that the delivery will arrive at 9.30am, he insisted that his colleague would not have given me the earlier timing, effectively dismissing my account. Super unprofessional way of handling customers. This level of inconsistency, lack of accountability, and unprofessional communication made the entire experience extremely unpleasant. Based on this experience, I would strongly caution others to think carefully before purchasing from Gain City if their service partners are unable to meet basic service standards. I would not recommend Song Kwang Electric Service at all.

17. 5.0Alice Y.30 Mar 2026

    I have good experience with Soon Kwang Electric Service. 2 mechanics came in to attend to Trumbler on Extended Warranty. Both look cheerful and were polite. In 30 minutes or so, the tumbler was repaired.

18. 1.0Lei Fong J.26 Mar 2026

    I recently purchased a Toshiba washer, and the after-sales service has been extremely disappointing. The technician came twice, and on both occasions it was clear they were not competent in diagnosing or fixing the issue. Instead of resolving the problem, the situation dragged on unnecessarily. In the end, they had to take the entire washer back for repair, which caused significant inconvenience. What made the experience worse was the lack of accountability — both the technicians and the office staff kept pushing the blame around instead of taking ownership or providing clear solutions. Overall, this has been a frustrating and disappointing experience. I expected much better service and professionalism, especially from a well-known brand.

19. 1.0Vanessa K.3 Feb 2026

    Very disappointed with how unprofessional the scheduling team handled our case. Our washing machine door glass cracked, and we clearly emphasized the urgency. The scheduler mentioned they would arrange likely by Friday (refer to screenshot convo), as they were waiting for the parts to arrive. While we understood that the repair might not happen on Friday, a simple update should have been provided if there was no progress or any delay. However, there was no follow-up at all on Thursday, and on Friday we only heard back after we had to reach out ourselves. This lack of basic communication was frustrating and unnecessary. Due to the delay in repair and lack of timely action, the crack worsened and small pieces of glass started coming off, scattering around the area. This created a safety hazard at home, especially with a baby and a pet, which made the situation even more stressful and unacceptable. The scheduler, Nitah, was also rude over text and call, with a dismissive “take it or leave it” attitude. Despite acknowledging the urgency, we were then expected to change our schedule on Saturday to accommodate their technician, even though the delay was on their end. When we requested to speak to a manager for a better explanation and solution, we were told the manager “seldom goes to the office,” even after three working days, which is not an acceptable escalation process. Overall, poor communication, lack of accountability, and unprofessional customer handling.

20. 1.0Freya W.2 Feb 2026

    Poor service. They took my washing machine for repair, and after two weeks when I called, they said they couldn’t promise when it would be returned. If you need something urgently, you can’t rely on them.

21. 5.0E J T.24 Jan 2026

    A one-stop provider to repair or service your electrical equipment/appliances. With a large fleet of vehicles and an army of experienced technicians and associates, Song Kwang Electrical is your best hope to give your electrical equipments a new lease of life in Singapore. Allowing more of us to reduce wastage, do our part to protect and sustain our planet and save some money in the process.

22. 5.0chongfu P.20 Jan 2026

    - Reasonably priced and good workmanship.

23. 1.0Tri16 Jan 2026

    We are using an LG black air conditioner, and this is already the second repair under the extended warranty from Mega discount store. They have to bring back my compressor due to gas leak. The first breakdown required us to wait almost 2 weeks before the issue was resolved. Now, after only 6 months, the aircon has broken down again and we were informed that we need to wait up to 4-6 weeks just for spare parts to arrive. Extended warranty offers unreasonable delays. Disappointed. I would not recommend relying on this warranty service.

24. 1.0AAKK A.12 Jan 2026

    Terrible service. Took back fridge for more than 2 weeks and service man always attitude problem. Best part is delivery back upon took back to repair upon delivery no one can tell you what had been done as no service report given. Always ask you to call service yourself to find out!!!! what kind of service is this

25. 5.0Randall W.26 Dec 2025

    Always responsive and able to get appointments arranged very seamlessly. All servicing done so far has been quality and thorough. Appreciate it!

26. 1.0Karen G.12 Nov 2025

    Using them for repair of hob due to extended warranty from Gain City. Horrible service. Took the whole hob back for repair. Told me that the repair will take at max 7 days but no news even when 7 days is nearing. We have to call and check and then told us that they are still waiting for delivery of spare parts and that will be ready by sat. We called on wed again to ask for confirmation of delivery and details but was told that : 1. Already state by sat and we ask too early, 2. They don't give us update. Their policy is we have to call and ask them ourselves on status of repair and delivery, 3. The part will actually be delivered on Friday afternoon and they will only update us by then when they will deliver on sat (if at all!). Totally unacceptable service at this age and if I'm getting such level of customer service, anxiety and poor time management that affect us and our work (leave issue) from buying the extended warranty , I think can say no for future gain city warranty extension. @gaincity

27. 5.0Turjo M.22 Oct 2025

    Prompt response, practical advice. My issue is not solved yet but I will follow the advice and monitor. 5 stars because of promptness and practicality shown.

28. 5.0Kathleen T.28 Sep 2025

    Very prompt action to offer services. Thank you. Mrs K Tan

29. 5.0Bridget N.27 Sep 2025

    Loud noises can be heard coming from my fridge on 22 September. I panicked. I then emailed SONG KWANG AIR CONDITIONING & Refrigeration Engrg around 10:00am, as their phone line was always busy. Efficient Ms Bee Leng called me within 10 minutes. She noted issue of fridge. Before 12:00 noon, a knowledgeable, yet pleasant and humble technician, Ah Heng, rectified the problem within 40 minutes. Fridge is working well as of 27 September. Very happy with service and work done by this company! Good job👏

30. 5.0Thiagarajah M.26 Sep 2025

    I have been in contact with Song Kwang Electric Service for repairs of my household items. Normally I'll check with Ms Bee Leng because she is helpful and courteous and willing to go an extra mile to solve customers problem.

31. 5.0Lim F.23 Sep 2025

    My Samsung washing machine shakes violently. Song Kwang sent a gentlemen name Feng Bo to repair my machine he is very knowledgeable. I am very happy with his service.

32. 5.0Jon L.17 Sep 2025

    I’ve been using SK to service my home AC for more than 10 years now. Response time from them is very good. And I also can so conveniently whatsapp them. Always on time. Their charges are reasonable. The workers work clean and are very courteous. They never recommended more than is required. In the last repairs this month, I was considering and prepared to add an additional brand new system on top of my existing one. But they solved the problem by replacing parts and cleaning the AC. Thank you SK and all your technicians.

33. 5.0Private E.16 Sep 2025

    Some time ago I called Songkwang regarding my washing machine issues and I was completely impressed with their professand customer service. They did a thorough check to the washing machine and rectified the problem quickly. Technician Ng and his colleague Pandi not only helpful and also highly skilled. They even go for the extra mile to change the pipe. Highely recommended Song Kwang especially Technician Ng and his colleague Pandi, Good job and a big thank you! Song Kwang kindly review their salary and I suggest a $300 increment for them.

34. 5.0Benglen15 Sep 2025

    Very professional and very efficient from the time i requested their help. There's no need to call to follow-up, all is done with phone calls and WhatsApp. They will do their very best to fit to my schedule. I am very impressed with you all.

35. 5.0Irene Y.30 Aug 2025

    I use Song Kwang whenever I have problems with my washing machine or dryer. They are efficient and reasonably priced. This time round I called them on a Saturday morning, and they came in the afternoon and fixed my problem. Highly recommended.

36. 1.0shen S.30 Aug 2025

    Very bad experience. Took away my fridge 2 times and spent more than 1 month, still could not solve the problem and did not repair properly. So unprofessional

37. 5.0William Z.30 Aug 2025

    Very professional and helpful.

38. 5.0San'ah Binti Abdullah A.29 Aug 2025

    Hi Nicole. Thank you to you and your team. Your last 2 staffs had settle the washing machine issue. So far it is good. And to update that we are happy with your services I give 5 star services n more. Fast response to the complain. Come, see to the problem. Handle with their knowledge what can be done. Order part to be replaced. Courtesy, smiling n good team work what are lacking in service job. But you n teams are good in all fields. Thank you again.

39. 4.0Annette L.25 Aug 2025

    Song Kwang Repair service managed to repair my dryer. Service good and came on time within the timing.

40. 5.0Shalom G.4 Aug 2025

    Ah Xiong has been servicing our aircon for over 10 years. From day one, whether it’s chemical cleaning or regular maintenance or repairs, he has consistently done an excellent job, without complaint. I appreciate his high standard of integrity and do-it-right attitude towards his job. And that is why, I insist on Ah Xiong for all my aircon related requests, as much as he is available. Ah Xiong is always careful to keep my floors spotless during his work. Unlike some unscrupulous technicians who make false claims about the compressor to push for unnecessary replacements, Ah Xiong is a fair and honest professional. He only recommends repairs that are truly needed and never tries to upsell or pressure you into replacing the entire unit. Why? Because he has the knowledge, experience, skills, integrity, and strong work ethic to do the job right. Not all have the skills. Out of those who do, not all have the willingness. Ah Xiong has it all.

41. 5.0Thomas L.17 Jul 2025

    Come to my home repair washing machine ,very good experience and satisfactory. Technician name vinoth

42. 5.0TL C.11 Jul 2025

    Did a good job of our fridge repair. Appreciate their offer of a replacement fridge for a s.all deposit.

43. 5.0Chee H.15 Jun 2025

    Engaged them for my washing machine repair for shaking drum. As my model built dimension is unique, i decided to went for repair and engaged SK for their service.. Job well done with reasonable price. Now washer functioning like new. Below was posted 5 years ago ard 2019: I just engaged them for air-con servicing and they just had left an hour ago. Kalai (foreman) and Ragu attended to my place and I think they deserved a 5 stars' review. They did a conscientious normal servicing by not just placing the vacumm nozzle on the evaporator coil like what most technicians do. They removed the entire fan coil unit's cover, exposed the entire evaporator coil to carry out proper brushing with vaccuming, removed louvres for thorough cleaning. One plus note is they vaccum individual drain pipe from the respective fan coil itself which is more effective than the normal practice by just vaccuming the common drainpipe discharge at the floortrap . They even made extra effort to jot down the FCU serial number in the job sheet which shows their office is attentive on detailing. Gas pressure was checked as well to confirm my air-con is in good working condition. Good job by Song Kwang. Strongly reccomend. The comment below was written more than 6 to 7 years back ard 2018 which I gave 5 stars as well: Prompt response from their office support on my feedback. Good follow up. Price reasonable also.

    Response from the business

    Dear Chee Heong, Thank you for your rating and taking the time to review our establishment. We are pleased to hear of your satisfaction with our service. We have always taken pride in providing quality service at accessible price points for our customers. We take great pride in resolving our customer's request and look forward to providing you with prompt and quality service when you visit us again next with your electrical needs. Warmest regards, Song Kwang Customer Service Team.

44. 5.0Manuel T.19 May 2025

    Great and Wonderful Service.....fr Song Kwong's Technical Service staff....Mr Quang Xi and Mr Kamal who came by to troubleshoot my LG Washer Dryer machine. i was floored by their great technical knowledge and high Competence. I am so impressed by their friendly and professional attitute. Pls commend both to the Management fr me? Pls keep up the Great Service Standards and Smiles!

45. 5.0Brave H.18 May 2025

    The service of Song Kwang is really good and affordable. They try to repair the appliances as soon as possible. Their repairmen are very professional and respectful. I will recommend their services to my friends

46. 5.0Josephine K.28 Apr 2025

    I've been a very happy customer for about 10yrs now. Great customer service, very dependable and their prices are transparent and have stayed competitive all these years. One of the best thing with Song Kwang? They never ever proposed that we sign up aircon servicing packages unlike other companies because they do a good job Every Single Time and don't need to lock you up with packages.

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