score
Destinations Express International Pte Ltd
AI summary
Reviews are about parcel deliveries in Singapore, including online shopping orders from Taobao. They also mention larger deliveries such as a sofa taken to the building, and overseas shipments by air. Of 40 written reviews, 2 say they used the business again. Customers write about delivery times and parcels dropped at the door. If you need a delivery, ask for the delivery window and a contact number by message.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 40 written reviews of 153 on Google
Summary of reviews
Based on the Honestfix algorithm — see how it works.
40 written reviews to read
- 1.0
The worst delivery company ever. Can’t find them, irresponsible and damn slow delivery. Haven receive my item after ages. Not sure if it will ever appear. Taobao please stop using this company
- 1.0
Left the goods outside doorstep, didn’t even bother to ask if I needed help carrying in. Probably because Covid.. okay fine! Goods arrived, parcel got 1 freaking box missing. How to contact the courier ? No number all?
- 1.0
Deliveryman 82548857 is so irresponsible! He said he wasn't home, so I left my package at my neighbor's doorstep. Does he think he can just leave it at someone's doorstep if he can't find the address? He has no sense of responsibility whatsoever! The worst part is, it's a distance from my house, and it's not even my neighbor's. Seriously, that's enough! @@
- 1.0
The worst logistics ever in Singapore, my parcel had reached them on 7th Aug, but until now it was not delivered to me. I reached out to the customer service team everyday, and the lady just keep saying that the parcel is going to be shipped within the next 2-3 days every time after I’ve checked in! And today they've informed me that the parcel will "for sure" to reach me before 20th Aug. Why on earth will you need 2 weeks to just deliver one simple parcel?! This is so absurd and ridiculous! @Taobao, please reconsider your local logistics in SG. LOOK AT ALL THESE REVIEWS!!
- 1.0
zero star, 5days has passed and i still not received my parcel
- 1.0
One of the driver has very bad temper. He deliver item without check with customer if can deliver on saturday, instead he threaten to customer that if item return will takes very long time to send me. this way of attitude is totally not right and if DEX keep on using this type of driver, the company will lose client. for myself i will never wanted to use DEX until they have impose the right attitude and procedure.
- 1.0
Keep 1 star already too much to them. My parcel already stuck at scanned to delivery and yet now already 4days past still not out to delivery. Hello how big Singapore take 5 days yet to send out
- 1.0
Lousy service. Stated before 12pm but almost 6pm then arrive and say that sofa not able to put in the lift and just left it downstair. Leaving a 70year old elderly with the sofa without even thinking of solution or helping. This company should close down. Inhuman. Lousy service. Shouldn't derseve any star.
- 1.0
I gave you one star because there was no option to choose 0 stars. The constant flight delays mean you can't afford a plane ticket or what! If it's taking more than 10 days to get there, don't even bother flying! You've already arrived by swimming!
- 3.0
Why did you think I paid more to have my purchases in 2 batches? My first delivery got buffered until the second one arrives and got delivered together, saving cost at my extra expense. Are you kidding me? After traveling hundreds of kilometers overseas, it got choked in the last 30km for several days locally in Singapore. Are you serious? I would've given 1 star if not for reading other reviews below and finding out I'm already having it better than them. At least the packages got delivered to the correct place, my place had 3 flight of stairs without lift. They didn't bang the door like hooligans, my lardlord would've b*tched about it. Despite everything, not the worst delivery I've had encountered, get better.
- 1.0
I could give 0 if google allows. such bad service I have ever experienced. the parcel delivery was highly delayed against what it promised. even now I haven't received it. the hotline is fake and never available, the email contact is never responsive as well. I cannot believe why such company still survives. Recommend NOT to use its service at all.
- 1.0
Give empty promises on the delivery. Customer service is the most terrible that i ever come across. This kind company wonder how long u can survive.
- 1.0
Delivery at midnight 12am+, don't even care if customer really receive the parcel, terrible service!! Taobao really need to consider to change local dispatch service provider!!!
- 1.0
Black market shops dare not publicly disclose their contact numbers; deliverymen simply leave packages at the door without knocking, making it impossible to contact the black market shop.
- 1.0
0 star to be exact. Worse service ever. Complained to taobao to no avail. I even told taobao not to use them anymore... 1 star on google said a lot of things. Left parcel at corridor..no call or msg before delivery. Not even taking the initiative to put in riser. So much of common sense.
- 1.0
Waited whole day for parcel to arrive but only received message at 11pm that parcel will be delivered 2 days later. When questioned, driver came up with lame excuse that vehicle broke down need repair. Not the first time parcel had been delayed. Also had missing items from previous shipments. Taobao has to strongly reconsider their shipping partner.
- 1.0
Left my parcel along the corridor of the main street. Called them back many many times but refuse to pick up. Horrible!
- 1.0
Anyone have yet to receive their parcel? My shipment is still stuck at the immigration since 01-02-2022? Anyone with the same problem??
- 1.0
Actually this company don't even can receive a star, the worst experience ever. Item has been delayed over a week, no response from them at all. I will not hesitate to file a police report on your company as scams if still no response next week.
- 1.0
The package arrived a long time ago, and the system keeps showing "out of delivery," but I still haven't received it... There's also no contact number. 🤬🤬🤬🤬 The customer service attitude is extremely problematic.
- 1.0
Please close the company!
- 1.0
Just leave your parcel outside the door don’t even border to give you a call or message you and didn’t even want to leave the company name if anything lost who can we track for Luckily I saw it on the parcel itself. Sometime you wait for this parcel so long but the thing got lost what do you think you will react
- 1.0
Item delivered but uncle just flip the box all the way up the stairs and still can laugh about it, hello you need help we help, if you cannot wait don't delievered
- 1.0
Would give 0 if I can. You can probably tell how bad the company is based on the other reviews. The parcel indicated my unit number clearly yet it was delivered to another unit of a different level. Not only that, the parcel was also ripped open by the neighbour/or the courier. I received no updates or whatsoever about the delivery as well. Totally unpleasant and horrible experience. Hope Taobao can review and evaluate their sea shipping service with this lousy company.
- 1.0
Not even worth 1 star! Absolutely terrible!
- 1.0
Can't contact at all period.
- 1.0
I waited from 8:00 a.m. to 6:00 p.m., no delivery man showed up, no phone ringing, and you show me the delivery failed as unable to contact consignee? Great!!
- 1.0
DUN UNDERSTAND WHY TAOBAO MAKE USE OF THEM. This company is thieves espically after i read the reviews. 3 carton only deliver the most cheapest value carton and steal the rest. i guess the reason they still in business is because taobao did not take action on them. This company is part of cai niao and is the worst they can still big items and still put ITEMS ON DELIVERY PROCESS. Even taobao cannot get them guess is time to drop taobao. Those who faces this problem of missing parcel is good time always make a report to the police so the local goverment can check on this company so what if it belongs to Cai naio and they compensate NOT AKWAYS MONEY CAN SETTLE THINGS!
- 1.0
what kind of service is this??? deliver at near to midnight and just dump it there?
- 1.0
Delivery is slow, and they get wrong parcel,poor service
- 1.0
On 14 oct 2021 i just saw my box from outside my house without any call or messages before they bring to my house. And the worst thing was my box were opened already and most of my items were lost costing $300 USD! I was so devastated that it also happen here in Singapore Where i thought its a safe country . Cannot believe this courier can still my things not safe though very dangerous to send parcel here at DEX!!i will do police report and request for cctv!!!you steal my things in the box !!! I will also request to check cctv footage of my block!
- 1.0
Cannot contact them no matter what. Late delivery, don't even know if my parcel is gone or not. Simple thing also cannot do. I assure you this company will collapse to the ground.
- 1.0
Such a lousy experience, the package just discharged beside the letterbox without ANY calls or messages, my parcel could have been stolen from other people, this is an irresponsible working attitude and is unacceptable especially when I encountered to this for the first time using their service. I will not considered their company again!
- 1.0
Lost my parcel ..
- 2.0
Received no call, no message from recent delivery, not sure if the parcel already placed outside the office door for few days, where office was empty for few days. If it went missing, is your company responsible for this? your staff even make the "fake" sign indicated it was delivered few days ago, of course this sign is not even acknowledge by security of the building. very unprofessional and unreliable, my parcel is well received so the 2 star is your luck, not your service. your staff should ask if it is ok to pass to security of the building your staff should let customer knows when delivered by message and what have been done, at least.
- 1.0
Poor service just like Roadbull. What on earth can you both company still alive in Singapore?
- 1.0
TAOBAO SHOULD SACK THEM FOR LOCAL DELIVERY!! JACK MA NEED TO DO SOMETHING ABOUT THIS
- 1.0
Yes I understand that we are in the middle of a pandemic and being contactless is great but it does not mean that parcel should be left outside a closed door informing me that it is here. The least you should do is to knock on the door. Other than that, the service is terrible. Besides not knocking and leaving the parcel outside, the parcel was thrown on the ground which resulted in a loud thud. Have your staff thought that even when the parcel isn’t labelled fragile but items inside could still be? And does your staff just assume that no one was home and is able to just throw it on the ground or throwing it on the ground with the loud thud acts as the substitute of knocking on the door? This is ridiculous. This is the worst service I’ve ever had. Please work on the way you train your staff.
- 1.0
the deliver guy does not even wear mask... this is so scary and bad service
- 1.0
This Dex-i call do not answer phone calls nor have an active facebook page for us to enquiry and instead, direct us to China side who cannot do and forever giving the same Copy & Paste reply to different questions. Know why? Coz 2 months back I did some parcel delivery for Dex-i hence I know their parcel was not delivered buy their own staffs but instead, sub-contract out. I’m posting this is because i am super angry that my parcel is stated out for delivery since Friday but till now, I have not receive it and had no one to assist and know that this business has only 1-star and lots of problem due to this reason. Firstly, i think it’s being irresponsible that we as consumers are not sure who will be doing delivery for our parcel as that person is not the direct employee of Dex (but i met a very nice and responsible delivery guy before but sad that he is not delivering my area anymore). Secondly, those sub-contractors might not have the NRIC of the person doing delivery and hence, if problem arises, not sure who to sue in Small Claims Court. Lastly, why a business is so secretive no FB page nobody answer phone and TB cannot answer my questions? Why hire people who cannot do anything and instead, bring company reputation down? Why TB continue to liaise with this company when this is not the one n only courier company in SG, why cant TB find another delivery company? I think these questions are answerable to us consumers as we are the paying party and it’s our hard earned money. Although i dont pay much for my parcel, but i’m only paid $2 for 1 successful delivered parcel. I be very transparent on this as i’m really forced to do it due to the irresponsible delivery man holding on to my parcel for more than 60hrs
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