Duyen Cleaning Services Pte Ltd

1. 1.0Cherie C.23 Apr 2023

   Their cleaners are not well trained especially considering their fees are not cheap. Have feedback multiple times to them but there is no customer support. Cleaners are also late and did not inform.

   Response from the business

   Dear Cherie, Thank you for taking the time to share your feedback with us. We apologize for the experience you had with our cleaning services. We take your concerns very seriously and we would like to address them immediately. We would like to assure you that we take great pride in our cleaning services and we strive to provide the highest level of quality to our customers. However, we understand that we fell short of your expectations on this occasion. We are sorry to hear that you feel our cleaners are not well-trained and that they have been late without any notification. We would like to investigate this matter further and take appropriate action. Please be assured that we will look into this and ensure that our cleaners receive the necessary training and support to improve their service. Regarding the lack of customer support, we apologize for any inconvenience this may have caused. We understand how important it is to provide excellent customer service and we would like to assure you that we are working to improve our customer support channels to better serve our valued customers like you. We appreciate your feedback and we would like to make things right. Please reach out to you directly on the next 5 working days to discuss this matter further and come up with a solution that meets your needs. Thank you for choosing our cleaning services and we look forward to serving you better in the future.

2. 2.0cindy O.8 Oct 2022

   My first time to Duyen Cleaning Service via browse from Facebook. I paid 3 hours ($83.46) for general house cleaning yesterday. The helper was not professional. She didn’t wear a proper uniform, and didn’t do ART as well when I asked her to show me ART done picture. This is pretty unacceptable for my personal, although life has already resume but pandemic is still ongoing. Furthermore she did not know how to use spin mop(to lock), and she sneak use her phone over doing her job. Very slow motion and can’t understand simple English at all. My impression to her is she had not been train at all. It kind of worthless to this service as I have to teach her and talk to her repeatedly, I can’t totally do my own thing.

3. 1.0Adrian R.27 Sep 2022

   Will not recommend them. Hire them at your own risk. Requested multiple times to speak about their service and Contract but always found excuses not to meet.

4. 5.0Rj K.7 May 2022

   Engaged Duyen Cleaning to clean my Training Centre for an event. They did an excellent job and my guests gave good feedback!

5. 5.0Li X.31 Aug 2021

   They are professional and provide a good service. Will looking back to them for cleaning my house. Recommend!!

   Response from the business

   Thank you for your feedback ! it is important to us. Hope to served you soon !

6. 5.0jin W.16 Apr 2021

   The cleaners are well trained and efficient. Great service with reasonable price, highly recommended!

   Response from the business

   Thank you for your kind words & feedback! =)

7. 5.0Chrissa N.8 Jan 2021

   Great cleaner whom did the housework efficiently. Definitely will be using again 👍🏻

   Response from the business

   Thank you ! hope to see you soon

8. 5.0nnyli18 Dec 2020

   Truly recommended to whoever who wants a cleaning service. Duyen did an amazing job (professional, punctual and reliable) and I would definitely rebook again. Thank you so much for the fantastic job done! Keep it up! :)

9. 5.0tan H.29 Sep 2020

   I have engaged Duyen cleaning services to sanitise my office. It was a great job done. Highly recommended! The team are well trained and efficient..

10. 5.0Nguyenn A.9 Aug 2020

    Engage them for post moving out cleaning. It was amazing.. helpful, professional and timely. Fully recommended! 5 Star!!

11. 5.0Veranda H.27 Apr 2020

    Hired a part time cleaner from Duyen Cleaning Service. Super love it. They did the cleaning really very detail and did a excellent job in cleaning my house.

12. 5.0Alicia T.16 Mar 2020

    Very good service service and high cleaning standard. Willing to extra mile.Keep up the good work !!

13. 5.0Interesting M.16 Mar 2020

    Excellent cleaning service perform by Duyen Team

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