score
Kaadas Digital Lock
AI summary
Reviews are almost all about digital lock sales and installation for doors and gates, with installers Mahi, Reeve and Qi named repeatedly. Of 50 written reviews, 11 say the problem was fixed, 8 say it came quickly and 6 say they used the business again. Installers are praised for arriving on time, explaining every function and tidying up afterwards. Send the fault details on WhatsApp first and ask whether it can be fixed remotely before travelling.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 50 written reviews of 903 on Google
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50 written reviews to read
- 5.0
Highly satisfied with the Kaadas K70 SE Smart Lock. The facial recognition works smoothly, remote unlock is very useful when we’re away from home, and the battery lasts much longer than expected. It’s user-friendly, secure, and packed with practical features. Highly recommended.
- 5.0
Mr Qi was great at the installation! Very clear and fast!
- 5.0
Superb installation by Mr Qi
- 5.0
Qi is friendly and helpful to share and install the digital lock. Good
- 5.0
Very happy with my experience with Kaadas! The team was professional, responsive and efficient throughout the whole process. Installation was smooth and well handled, and they took the time to explain the functions of the digital lock clearly, making sure everything was working properly before leaving. The lock itself looks sleek, feels solid and is very convenient to use. Great service from start to finish and definitely gives me greater peace of mind for my home. Highly recommend Kaadas to anyone looking for a reliable digital lock and good after-sales support! 🔐🏠
- 5.0
Qi was very nice and very professional in his job. Thank you So much Qi..
- 5.0
Reeve is very efficient, helpful and explain the process and steps very carefully. 👍🏻👍🏻
- 5.0
Qi did a great job on my kaadas lock installation👍🏼
- 5.0
Qi was super helpful and quick during the installation of our new home smart lock! Very kind gentleman and helpful with my queries!
- 5.0
I am glad that I bought the Kaadas digital lock from them. They are v friendly and v helpful. Their after sale service is top notch so you buy from them with a good peace of mind. Highly recommended!
- 5.0
I bought Kaadas K9 2 years ago and am glad with my decision! Apart from the design and quality of digital lock, i am super impress with their after sales service!!!! It is common for sales team to deliver good service but providing excellent service after 2 years of purchase is remarkable!! My digital lock sensor turns faulty recently and I contacted Kaadas after sales team via whatsapp. The team is very fast and responsive. I want to specially thank Giselle for extending her help to do a 1 to 1 exchange after understanding my lock issue. (although my warranty is going to expire soon). The after sales team truly cares about customer experience and is passionate to address our concern! They also follow up actively to ensure issue is fully resolved. This experience tells me the importance of warranty!!!! Please extend their warranty and it is definitely worth it. Hassle free purchase!!!
- 5.0
Your service very eccellent.
- 5.0
Previously, I was using Kaadas but after five years of usage, my contractor recommended a local brand. However, it has been causing me several issues. I have since decided to return to using Kaadas digital lock instead. Great experience with Mr Hahi. He installed the digital lock efficiently and securely. Most importantly, he was very professional, and took the time to patiently teach us how to set up our fingerprints and master PIN. Highly recommend his service!"
- 5.0
Very good customer service from Kaadas. Their team is responsive and replies promptly when I encounter issue. Appreciate the quick support and assistance. Overall, a good experience!
- 5.0
Mahi very professional . Thanks for the good experience
- 5.0
Mahi has helped us to install our new kaadas for our new home. He was patient and helpful, he cleaned the place thoroughly before leaving. Thank you for all the help
- 5.0
Surprised follow up check-in after two months. Very prompt responses from the team in answering questions and sending help. Keep up the good job.
- 5.0
I recently purchased the Kaadas K9-5W digital lock, and I have to give a special shoutout to Giselle for her excellent service. I had some questions about an alternative model, and instead of just pushing a sale, she patiently walked me through the pros and cons of both options. Her honest and clear explanation helped me realize the alternative wouldn't have suited my needs as well — if she hadn't taken the time to explain this, I would likely have ended up with the wrong lock for my home. That kind of genuine, knowledgeable advice is hard to find these days. Really appreciate her patience and professionalism. Highly recommend asking for Giselle if you're shopping for a digital lock here! This is my 3rd purchase from them.
- 5.0
Kaadas Q9 lock - easy to use, multiple methods of recognition.
- 5.0
Kelly is patient and helpful with my Kaadas digital door lock troubleshooting whenever i have enquiries about my digital door lock issues from factory reset to dual unlocking. Now I'm quite familiar how to use the digital lock using my fingerprint or face login without having to bring any keys/tab. Just have to ensure door lock and door gate to have sufficient battery.
- 5.0
Great service from Giselle, called her for some tech enquires and she went above and beyond to help me solve it. Great job Giselle!
- 5.0
Mahi from Kaadas did a great job installing our digital lock. He arrived on time and his workmanship was neat and professional. He took the time to clearly explain how all the lock’s functions work, and he was happy for us to record a video of his walkthrough so we could refer back to it later. Really appreciated the patience and clear communication, highly recommend him!
- 1.0
I am very disappointed with the after-sales support from Kaadas Singapore. My Kaadas Q9 lock is only about six months old. The battery charging indicator would turn from red to blue, but the Kaadas app continued to show only 30% battery even after many hours of charging. I contacted customer service and explained the issue in detail. I also told them I had already tried different charging cables, power adapters, USB ports, and even a power bank. The staff member, Kelly, did not suggest any troubleshooting steps. Instead, I was asked to travel all the way to the Woodlands service centre to have the battery checked. After making the long trip, the service centre staff immediately identified the issue. They told me the battery was actually fully charged and all I needed to do was press the doorbell button on the lock to refresh/reset the battery status in the app. Once I did that, the app instantly showed 100% battery. This was a very simple troubleshooting step that could easily have been communicated over WhatsApp. If Kelly had asked me to try this first, I could have avoided an unnecessary journey across Singapore. While I appreciate the service centre staff for resolving the issue quickly, I am extremely disappointed that such basic troubleshooting was not provided before asking a customer to travel. Better technical knowledge and troubleshooting by the after-sales support team would have saved both my time and frustration. I hope Kaadas improves its customer support process so that simple issues can be resolved remotely before customers are asked to visit the service centre. For a premium digital lock brand, I expected much better after-sales service.
- 5.0
Reeve is very friendly and professional. Door locks were installed well and quick. Job well done! Locks working very well. Digital doorbell too!
- 5.0
Mahi is very meticulous in his work and helped me to understand how to use the digital lock properly. He was very patient with me.
- 5.0
Done by Reeve. Punctual for appointment. Quick and very easy to communicate with. Iverall, very happy with his service!
- 5.0
Mahi was very professional and efficient during the whole installation process. He also went the extra mile to help cover a hole from my previous latch which was in the way of the new door lock.
- 5.0
Mahi did a fantastic and quick job today installing our new doorlock. Gave us a nice and calm explanation on how it all works. Thanks again Mahi for your help!
- 5.0
Good fingerprint sensor gate lock. Price competitive
- 5.0
Huge shoutout to Mahi for installing our new digital gate and wooden door lock! He was incredibly helpful and patient while guiding us through the entire setup process. What really stood out was his attention to detail and cleanliness. Drilling into the wooden door left a ton of wood dust on the floor, but Mahi took the time to sweep everything up and even took the trash out with him when he left! On top of that, our wooden door was previously misaligned and required a lot of force to close. Mahi noticed this and took the extra time to realign it for us. Now the door closes perfectly and smoothly. Thank you, Mahi, for going the extra mile!
- 5.0
Mahi was great! Seamless installation
- 5.0
Mahi was friendly and helpful. Thank you!
- 5.0
Outstanding experience with Mahi from Kaadas Mega for my installation. Hands down one of the best service encounters I’ve had. He started with a WhatsApp message about 30 minutes before arrival and turned up exactly on time, which already reflects a high level of professionalism and respect for the customer’s schedule. Upon arrival, he was well prepared and went straight to work, carrying out the installation smoothly and efficiently without any issues. What truly sets Mahi apart is his attention to detail and customer-first attitude. He didn’t just complete the installation and leave. Instead, he took the time to walk me through every feature and function of the digital lock in a clear, structured and easy‑to‑understand manner. His explanations were thorough yet not overwhelming, and he made sure I was fully comfortable operating the system before wrapping up. He also went above and beyond, helping me shift my fridge and even tightening and adjusting my door stopper – small touches that had nothing to do with the lock but showed genuine care. He was very patient in addressing all my questions, no matter how minor, and never once appeared rushed. It’s clear he takes pride in both his workmanship and his service. Overall, a very reliable and fuss‑free experience. Good workmanship, good attitude and strong product knowledge. Thank you, Mahi, for making this such a positive experience. It’s also a great reflection on Kaadas as a company – clearly they invest in people who truly care about their customers. Much appreciated.
- 5.0
Excellent job, smooth and friendly. Kudos Mr. Mahi 👏🏾👏🏾👏🏾
- 5.0
Fantastic service by Kaadas installer named Reeve. Very attentive, meticulous, friendly, and patient person to work with. Satisfied with product, satisfied with installer. All in all will recommend Kaadas!
- 5.0
Would recommend Kaadas Gate and Door locks to everyone. I had a fully online/whatsapp transcation with them. Service men came promptly to fix the locks, My master room lock i chose wasnnot suitable for my door. They proceeded to suggest other models, which the technivian had at hand. I could have chosen one but it would defeat my purpose of changing the room lock. I declined the proposals, they cordially returned the money for that. - Happy Customer For a person who keeps forgetting the house keys.. having Kaadas K20 and a corresponding Gate lock has made my life alot easier. Recently(yesterday) - I ran into a technival issue and i had gorgotten to bring my master key with me. Upon calling them Giselle from their team prompted proceeded to help me sort out the issue.. Thanks much @Kaadas and Giselle.. Transacting with you had been a pleasure
- 5.0
Excellent service by Mahi who came to install the digital door lock at my home. He was patient, professional and took the time to demonstrate all the features while explaining everything clearly. Thank you!!
- 5.0
Ms Giselle was very helpful and provided excellent customer service.
- 5.0
Great service! Special thanks to Mahi for his fast and professional work!
- 5.0
Reeve - explained very detail and very helpful. Thank you so much
- 5.0
Mahi did a detailed walkthrough of the solution and was super detailed
- 5.0
Ordered and delivery very promptly! Installer (Mahi) came down on time to install the digital lock. He help to install both the digital lock gate and door and guide on the different type of locks (master locks, face recog, key locks, fingerprints) Thank you Kaadas team for the wonderful service! 😊🙏🏼
- 5.0
Mahi came on time for the appointment and did a wonderful job installing the new lock. Very good workmanship and polite. All done within 1 hour including showing how to change master code and adding user code.
- 5.0
Mahi had done a superb work in installing the KAADAS Q9 DOORLOCK and KAADAS R9KFV GATELOCK , to teach us the use of it and he has a amazing personality 👍🏽
- 5.0
Thank you Mahi for being on efficient service!
- 5.0
Reeve
- 5.0
Mahi did the installation for us. Was super efficient and guided us well on how to use both gate and door lock. Everything was installed very well too.
- 5.0
Excellent installation from Mahi ⭐️ Quick, clean, seamless. His walkthrough and instruction briefing once everything was set-up was also very clear and comprehensive. Highly recommend.
- 5.0
Awesome prompt revert from Giselle, even on PH ! as I encounter technical issue and need it to be rectify asap. Appreciate her help so much ! Thank you once again Giselle !
- 5.0
Mahi gives clear ,quick and fast installation process
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