score
Yew Digital Lock
Yew Digital Lock Pte. Ltd. · UEN 202340198H · since 2023
AI summary
Reviews are mostly digital lock, gate lock and door sales and installation, with installer Suresh named in many reviews for clear explanations. Of 49 written reviews, 8 say the problem was fixed. Reviews of the installation visit are warm.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 49 written reviews of 1,986 on Google
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49 written reviews to read
- 4.0
Suresh is very professional and helped to deliver the installation without issue. Thank you.
- 1.0
If i could give a negative star I would. Bought and used the lock for around 1 year plus and the motor malfunctioned causing us to be locked outside the house. We can literally hear the motor sound when our fingerprint was recognised but it just didn’t unlock. We didn’t have the physical emergency spare key with us as we just went for a short run. We needed to call a locksmith to help us get into the house and called Yew digital lock about it. They told us that “No emergency key, no warranty” in their TNC ??? so u are telling me I need to bring the emergency key everywhere I go then I buy digital lock for what??? At this point their warranty is a scam la. If your product lock motor malfunctions you are telling me that I take the blame for it cuz i never bring emergency key. It’s a joke la. Buy from them at your own risk and if u want to carry your emergency key with you everywhere.
- 1.0
UPDATE The aftersales service is not present at all. Fire rated door but no certification, when asked initially said will follow up, called 3 times different people but there is not a single follow up. Attended by Chris and he went through the features, all enquires, and clear pricing upfront, looking forward to the installation of door, gate, and digital lock 👍
- 1.0
Very poor after sales support. Got lock issues and was locked out, and try to ask questions and contact sales, all MIA. No hotline contact.
- 5.0
Despite the recent negative review on YEW, I had a great experience with Darren. He was responsive, responsible, and professional throughout. Even though my condo’s management office wasn’t easy to deal with, he remained patient and handled everything. I would definitely recommend Darren.
- 1.0
********VERY disappointed with the service provided by Yew Digital Lock.******** We purchased their automatic laundry rack, which came with a stated 5-year warranty. However, after only 5 months of use, the product started having multiple issues — the remote control stopped working, no heat air was coming out, the machine started making a very loud fan noise, and even the rack LED stopped functioning. When we contacted Yew Digital Lock for assistance, we were told to contact the supplier ourselves. We did as instructed, but to our surprise, the supplier responded with “where you buy from, you find who.” We contacted Yew Digital Lock again and provided all the details of the problems. They acknowledged the issues and asked for the information, but after more than a month, there has been no update, no repair arrangement, and no proper follow-up. A warranty is only meaningful if the company is willing to honour it and provide after-sales support. Unfortunately, based on our experience, the service and support have been extremely disappointing. Please consider carefully before purchasing. Buy at your own risk.
- 1.0
similar to most people who just reviewed recently - within a year, the product is falling off and started to sound the anti pry alarm. very poor installation, for a product to fall apart within a year? customer service claims wear and tear but cmon, what kind of quality of installer or product is this for it to wear off in just a year? on top of that, the 5 year local warranty i have, is technically 1 year "on-site" warranty so i need to pay for their installer to do a better job again. very disappointed entirely. pls think twice.
- 1.0
The digital lock started malfunctioning just a few months after installation. It is still well within the warranty period, but getting in touch with customer service is impossible. They completely ignore phone calls and messages, leaving me with a faulty lock and zero support. Avoid this company if you want reliable after-sales service.
- 2.0
Installed a digital Lock for my door n gate. It was installed a few months ago. Stated website 24/7. Initial the installation took was badly arranged due to no stock, they sent technician n said not stock whether I can accept. They have made another arrangement again. The main door lock refused to lock. Msg what's app n contacted the company, literally no one will pick yr call at all. Pls consider careful when buying lock from this company. After service rendered was v poor. Imagine yr main door cannot lock !
- 1.0
I had their locks for just a year and it's spoilt and it's gonna cost 300 to repair a 600 product. Won't be coming back again
- 1.0
Two issues within a span of half a year - 1 with gate lock, the other with door lock. After sales service is poor too - no alternative provided other than drilling and not covered in warranty
- 1.0
door lock goes haywire after 2 years
- 1.0
22 May '26 weeks past, warranty expired! No show up No inform after finally fix an appointment. Irresponsible. Those 5* reviews will understand my pain when you have an issue with their product. You dont deserve any stars at all!! 8 May '26 0 🌟 review extremely bad. Nick and Sebastian throw me to and fro many times, then suddenly Suresh called and we still couldn't sort out the issues. Left a few days of warranty, are you guys delaying till warranty expire and charge me for making a trip to my house? Isnt my issue consider critical where anyone can open my door without password or fingerprint?? Where is Yew's Boss?? 11 months ago 3 🌟 review - Shimily was slow in responding and sometimes irrelevant answer. Nick took over and was OK. Purchased F70 laundry Rack and door & gate lock. F70 laundry rack is a noisy rack with a high pitch sound which is irritating when using drying and air drying function. Door & gate is noisy when lock and unlock. So my advice to consumers please visit shop to see and feel real product which I didnt and regretted.
- 1.0
You don’t even reply. Is your business really that good? I’ve never seen service like this before. The item is broken and nobody wants to repair it. Don’t believe all those good reviews and promises — you’ll only know the real experience after dealing with them yourself.😡
- 1.0
Sures came to help with the installation despite it was a Saturday but fact of the matter is they forgot to arrange my installation and I could not go without a lock due to the electronics I had in the hse. After which i asked for instructions on how to change my pass code for a wk now, still waiting 🙄 tho the lock is affordable and good but service is a question.
- 1.0
Initial experience was good with sales person, then when it was installed, the lock given was U4 instead of U4 pro, we had to follow up constantly for the replacement. Once installed, within the week we had issues recognising fingerprints. was put in contact with service team but service was lacking, not 24/7 as sold. had to rely on several tries on our own to redo the fingerprints constantly. then remote broke down and it has been 4 attempts to get help on that in the last 2 mths and all they did was forward a video of how to reset and ignored my plea for help, requiring me to always open door for those stuck in the house as their fingerprints can only be recognised when opening from outside.
- 1.0
Not recommended. Very poor after sales service I first reached out last Sep and this Feb requesting for an onsite support to check on my lock as it wasnt working well and did not lock at times. Customer service told me to send videos as proof and I explained that its impossible for me to start recording when I try to open the door each time. The gate lock stopped working in early Mar and I reached out to the customer support for assistance. No one responded me for a couple of days and their whatsapp numbers are perpetually away. I was directed to 3 different numbers to explain the situation. They told me my warranty is over (i bought it last Mar) and I told them that I reached out a few times prior to the faulty lock. In the end, they told me that someone would reach out to me to replace the gate lock and check on the door lock and no one did. I chased repeatedly and they told me the gate lock is out of stock and had to wait till end Apr. Despite waiting for weeks, I am still waiting and chasing to get an update even up till today. I was informed that no one in the office responded to them (the sales managers who i am speaking to). I requested to escalate to the management several times and got ignored. Proceed with caution with Yew unless you are fine living with a faulty gate lock or potentially unstable door lock with poor/non-existent customer service.
- 1.0
Very very poor service call no one answer problem not solve lock not user friendly pls do not buy from this brand. Very very poor service staff keep changing avoid calls no service at all. Going for small claim taking them to court.
- 1.0
I bought yew smart lock and was configured few months ago. Recently, I upgraded my home WiFi and has affected the WiFi connection. I called in several times and the first encounter was with someone who had to refer to the backend technical support but this lady wasn't able to bridge the communication gap. Thereafter, I called multiple times for support, not one answered. The after sales support is terrible. Pls consider the after sales support when making your buying decision. Disappointing!!
- 1.0
Update on 2026 My lock has been faulty since 17 March. As it is still under warranty (5 years), the company was supposed to arrange a replacement. I paid $120 for labour to replace the lock, but the new unit did not work. After several weeks, I was informed that my original model had been discontinued even though it was only installed 1.5 years ago. After multiple discussions, a replacement with a newer model was finally agreed upon. However, this new model is also not working. The installer was unable to fix the issue and left, advising us to contact the office to arrange another installation. As of today, 4 May, I have not received any update on the next appointment, and my main door lock remains faulty. To make matters worse, there are six people living in the house but only one master key, which is carried by my parents. Not to mention we have been locked out multiple times due to the malfunction of the replacement lock. Their after-sales service is extremely poor... This review reflects the actual situation, and the replacement lock is their responsibility to honor under the warranty. ————————————————————————————— Thank you suresh for the quick installation! Nice job
- 1.0
I honestly regret ever purchasing a digital lock from Yew Digital Lock. What was supposed to be a simple home upgrade has turned into a 7-month nightmare that is still ongoing. I paid around $800 for this lock, expecting reliability and convenience. Instead, from the very first day of installation, the lock simply did not work. Since then, their team has had to come down more than five times just to troubleshoot the same unresolved issues. Each visit meant I had to take time off work just to make sure someone was home, ironically all this effort just to feel secure in my own house. After all that, they suddenly told me that the lock I originally purchased was not even compatible with my BTO setup because the door and gate were “too far apart.” This should have been identified BEFORE selling me the product, not after months of inconvenience. Their solution? Get me to “upgrade” to a more expensive lock. Fine, I went along with it, hoping that would finally fix things. It didn’t. Since upgrading, the problems have only multiplied. The lock constantly fails to sync, the gate doesn’t open properly, and now it has completely deteriorated to the point where: - Fingerprint recognition doesn’t work - Face recognition fails - Palm detection is useless - The sensor inside doesn’t function I literally cannot open my own gate from inside my house without using the manual key. So what exactly is the point of spending $800+ on a “smart” lock if I’m forced to use it like a basic mechanical one? And the worst part? Their customer service. Trying to reach them is a joke. Calls are being handled by a part timer who just redirects you elsewhere. No accountability, no urgency. I’ve been trying to get support for the past two weeks, no replies, no follow ups, no one picking up calls. It feels like I’ve been completely ghosted after they took my money. This isn’t just poor service, it’s irresponsible. This is a home security product. When it fails, it directly impacts safety and daily living. I now can’t even leave my house conveniently without carrying a manual key everywhere, which defeats the entire purpose of installing a digital lock in the first place. Save yourself the stress, time, and money. If you value reliability and proper after sales support, stay far away from Yew Digital Lock. Use them at your own risk. I hope to be contacted by them asap so I can resolve this issue.
- 5.0
Suresh is doing very quietly And explaining well. Like the item.
- 5.0
installer did a great job. teachings was easy to understand and always answer our calls to help me out. Thank you Suresh!
- 5.0
Good service from Suresh.
- 5.0
Suresh done a good job and everything went smoothly Good job Suresh Thank you
- 5.0
Suresh is very efficient and helpful.
- 3.0
Suresh did a good job. However your sales person previously promise a slide arm that has a stop mechanism, but they delivered a normal slide arm. Latest update as of 7 Apr. They manage to deliver the correct slide arm. Now I am satisfied but still unhappy able how my door was handled. Made purchase before cny and say will deliver on 7 Mar. Text the sales and the say look for other sales. Sebastian took over and found out that previous sales person did not take action. Whole process was delay. Luckily Sebastian take full responsibility and with the help of the installer team to complete this order. Thank you Ming Hui too.
- 5.0
Suresh teach me the instuction quite well and understanding. Thank you
- 5.0
Suresh install fast and efficient. Great service!!
- 5.0
Installer : Suresh
- 5.0
Suresh very patient and detailed with explanation
- 3.0
Installer: Suresh - install the digital lock for us. He's good and came back the next day to fix an issue with the wiring. I might not have an issue with the product itself (newly installed). Not tested. But the whole installation-booking process was bad. I scheduled the installation to be before my post-reno cleaning (install morning, post-reno afternoon) because I know the amount of dust it will leave behind. No issue on that because deep cleaners will clean it. But on the day itself, they didnt turn up. Contacted them and was told that my appointment wasn't made despite having proof of appointment made. Now my house is dusty again, unnecessary clean up. And I have to adjust my whole schedule to accommodate to their installers because somebody messed up. Please understand, especially for new home movement, we have a lot of vendors to liaise with and our schedule is packed. We have planned it in a way everything fits nicely but because of one mistake everything is in a mess.
- 5.0
Sebastian has resolved the issue and arranged for the correct model to be reinstalled. Suresh, the installer, was very nice, he explained everything clearly and guided me on how to use the digital lock. Overall, they provided good service, and I had a pleasant purchase experience.
- 5.0
Installer, Suresh was very helpful! Great lock!
- 5.0
Suresh service is very good and fast
- 5.0
OK good service from suresh
- 5.0
Surest is very efficient and friendly. His explanation is very clear too. Tkq very much.
- 5.0
Suresh was great
- 5.0
Suresh 👍🏻👍🏻
- 5.0
Suresh great!!
- 5.0
Suresh was very patient and experienced. He explained instructions very clearly.
- 5.0
I am so happy with the services and installation provided by Suresh!
- 5.0
Suresh is good and professional
- 5.0
Suresh is a very friendly and responsibly worker
- 5.0
Pleasant service from suresh.
- 5.0
Suresh is damn good, all went well instructions were clear. Highly recommend
- 5.0
Suresh was very helpful Explained the lock really well and helped me clarify any doubts
- 1.0
Suresh installation is very efficient and good. =============================================== However, you probably need to reconsider abt engaging them. They score 100points for over promise under delivery. Ordered the lock 8 Feb and was told that I could do the 21 Feb. On 15 Feb, they texted me that the technician is on urgent leave and could not do the installation. When I can't make it for the proposed date, they just left me hanging. Another Installation appointment was given on 27 Feb. On 26 Feb received text from the team that there is something wrong with the gate lock and they have to send it back to factory for inspection after quality check. When i asked if they will be installing the door lock first and why there were no quality checks from 21 till date. There was no response. I only gotten the reply on the day of 27 Feb with uncertainty if they will be still fulfilling the appt to install the door lock. When i tried asked for refund and cancel the appt, the person offered a free letterbox lock as service recovery. At the same time, the technician arrived and there was no turning back. I checked in with them when could I do the installation for the gate and letter box. They could not give me any confirmation except, Mid March. When it was closing to mid march, I, as a customer have to be the one checking in with them on the status. Finally, the installation was scheduled yesterday 24 Mar 2 -4pm. Waiting from 2 - 4pm there were no sight of the technician. I, again as the customer, check in with them from update. It was only after several checks that they inform me the technician van broke down and have to send for repair. However, they assured me that the installation will be done on the day itself. When Suresh arrived, he quickly installed the gate lock and patiently guided my family how to use the lock. Unfortunately, the service recovery gift was no way to be found, and I was told that it had ran out of stock. This is honestly an extremely disappointing experience as this was recommended by my colleague who utilized their service.
- 5.0
Suresh
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