score
Natural Cool Airconditioning & Engineering Pte Ltd
AI summary
Reviews describe an aircon servicing, repair and installation business, with customers calling the technicians dedicated, knowledgeable and honest. A customer appreciated being told exactly which compressor parts needed repair, and Stacy is named for helping with a last-minute appointment. It has been registered as a business in Singapore since 1993. Of 36 written reviews, 5 say they used the business again, 2 say it came quickly and 1 says the problem was fixed. Tell them which part of your aircon needs attention when you get in touch.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 36 written reviews of 85 on Google
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36 written reviews to read
- 1.0
What terrible service! It's enough to make you want to turn everyone away.
- 1.0
Bad customer service, so rude.
- 1.0
Very worst customer service in Defu lane,
- 1.0
I can see why the low ratings and negative reviews. Poor workmanship and installation of aircon done at my condo which leads to leakage in pipes. Had to call several times before the technicians were sent down and even then, all they did was to patch up and didn't rectify the issue fully last year. This year, the same issue returned. Decided to change aircon servicing company now. And oh , don't even bother about customer service at Natural Cool which doesn't really exist.
- 2.0
1st time here for a simple purchase but the tone from the cashier was pushy imo
- 1.0
talk to them on the phone replies very rude and attitude like own them something.. customer service very weak
- 1.0
After 15 years as a loyal customer, I’m canceling my service due to the company’s sharp decline in air conditioning service quality. The skilled technicians are gone, replaced by an incompetent team. Worse, customer service is appalling. Nicole was rude, and her manager, Adeline, was equally useless. Leadership clearly doesn’t care about improving. This wasn’t an easy decision, but their lack of professionalism and declining standards left me no choice. Fix this, or expect to lose more customers.
- 2.0
We have used their aircon maintenance service for a few years and have been fortunate with their technicians (polite and hardworking). We were about to install new aircon units with them, but their office customer service is terrible, with inefficient staff who cannot be bothered. This completely put us off, and we will not be returning to this company for any future service.
- 2.0
After years of getting my air con servicing and purchasing units form this company, I had no choice but to look for another service provider. Natural Cool is quick to pick up calls and arrange for a visit but the on-site service quality has deteriorated significantly in the past year. After a servicing in April 2024, the flap of the air conditioning unit in one of the bedrooms started malfunctioning. The technician who came insisted that the issue was not due to any fault of the team but rather due to wear and tear - even though the malfunctioning took place on the very day of the servicing. We subsequently arranged to replace that unit's motor. During the following servicing, I opted for chemical cleaning based on the technician's recommendation. The unit stopped functioning the same evening and after a visit for the technical team, it's working but making a lot of noise. Upon requesting for the technician to come back, the team attributed once again the problem to wear and tear. It seems too coincidental that the units malfunction right after being serviced but natural cool will not take any responsibility for this. I am conscious that it could be a coincidence but the lack of willingness to even consider wrongdoing is appalling. The technician who attended to us also insisted that the bedroom unit was installed in 2010 and thus was due for replacement but we purchased it from them years after that date - any excuse was given to avoid liability. Additionally, after purchasing two recent units from Natural Cool, we noticed stains and chips on the paint of the kitchen wall which were made during installation. No attempt was made by the team to clean or even apologise for the chipped paint. No apology or reply from my last email to address my concern.
- 1.0
Texted to ask for quote and appointment. But it’s so tiring to talk to them. I give up. Shall look for another company.
- 1.0
Shortchanged and terrible service. Finish cleaning 4 units in 10min without even draining pipe and brushing the rollers. I could do the cleaning myself. Better don’t engage them.
- 5.0
What I liked about their service was that they were honest to let me know which parts of my air con compressor needed repair- if I called a generic aircon repair company, they'll likely tell me to change the whole compressor which would like cost like 9-10K! I'm happy that they came realtively fast ( about 5 days as they needed to check stock of the boards required for the compressor) and the repair was without ay glitches- great work!
- 1.0
This natural cool is a terrible company they are all not in order. I call them to enquire about aircon they ask me to call another number. When I call another number they told me that I have to call another phone number. This is ridiculous. They j7st push me round and round to enquire about an aircon unit. This company is not organized at all Please think twice if you want to ask for aircon unit. They will not willing to go farer to help you. Not trust able comp
- 1.0
Worst aircon experience ever - DONT INSTALL ANY AIRCON OR ENGAGE THEIR SERVICES EVER! They will not take any responsibility and expect customer to pay 100% of the repair fee even though the aircon is only less than 1.5 years old with the possibility that the gas has leaked due to their poor installation or workmanship. Would have rated 0 stars if possible!
- 1.0
customer service super bad. no actually worst
- 1.0
My experience with Natural Cool is that they have missed significant issues: like the fact that I have 2 different size ACs that need different coolant pressures, or that the unit water exit hose wasn’t properly glued and leaking. They are also difficult to coordinate with. Our condo has a prepaid agreement with them , and I tried to reschedule 2 months in advance and they said they have no slots. So I’ve now hired my own AC maintenance.
- 1.0
Superficial servicing. Only washes filter which i can obviously do by myself.
- 1.0
The air conditioning maintenance company the developer cooperates with has very poor service. air conditioner cannot be restored after being disassembled. lower edge was originally straight, but now it is convex and curved.very big gap between aircon and the wall
- 1.0
Very poor service overall 1.They wont call or send a reminder to customers in the hope that no one is around so that they can give the home a miss. 2.Extremely rigid and inflexible about adjusting their prescribed servicing schedule. 3.Customer service agents are completely useless apart from confirming that they cant do anything for you.
- 1.0
My condo contracted this company and they have the worst customer service. They will never resolve your issue, please never pay for their service.
- 4.0
Spoke to Stacy to reschedule the maintainence appointment. She still managed to help despite being last minute request. Kudos to her! Great service.
- 1.0
Beware of T&C. When they damage your property, the max they refund is the value of the contract. So, had them come on Saturday and didn’t appropriately cover my TV equipment. When they left, speaker and PS5 didn’t work and drenched in water. Complained and no assistance. Pathetic
- 1.0
Super bad customer service in defu lane shop
- 1.0
Very bad customer service! unable to schedule technician down to check on on-warranty aircon after 1 month of multiple times of calling! Always giving the excuse the previous front desk people resigned. Very bad support!!! Better not to engage. If it is able to provide zero star for the review, i will give zero star instead of one star.
- 1.0
Slow and unresponsive. I had the impression that the staffs and technicians are all over stretched resulting in snail speed response time. Problematic air conditioning units too.
- 5.0
Dedicated & knowledgeable team. Reliable and honest technicians
- 1.0
Any new potential customers, please listen to the other customers about their bad service and attitude. My family have issues with the aircon and first time they visited they did their processes and afterwards say work has been done. The repairmen quickly left after signing and receiving payment. Aircon turns out to have same issue. Family member complained as they cannot sleep well and called the company to get someone over to fix. Next day the repair team came. The malaysian chinese repairman came and said no work can be done and they came only to check the issue. Issue is still unsolved but money has been paid? Repairman unhappy when I told him about this and actually blamed me for complaining about him to his company and started saying about his years of experience to me. I am not interested in your years of experience, I am not the one who called your company, take your frustration on someone else. Be professional and fix the AC, that is your job.
- 1.0
Please do not waste time with this AC service company. The PIC Mr. Goh and Htinkyaw will not bother to attend to you and never return call to address concern and queries after sales and payment is made.
- 1.0
Engage them at your own risk. Unprofessional, irresponsible and uncontactable when needed. Rest assured that you will not get the support you require if you engage their services.
- 1.0
I dont go there any more, Singapore have 1000++ aircon shops, better price and good CUSTOMER SERVICE 🥰. Natural cool boss🤬😒🤔go check your cctv. Pls do something about your counters girls if really so not happy might as well quit. Pls don't show their unhappiness and attitude to customers. Only 2 or 3 counter ladies are courteous. Nothing is permanent, business good now but who knows?
- 1.0
Very worst counter service attitude very bad.
- 1.0
Worst management system ever seen..
- 1.0
Google maps sat 6.pm close i reach 5.29 office close staff out pls update Saturday must 6.pm working i inform to naturally cool Boss
- 1.0
Lousy service, they came and clean my aircon and now my air con is unable to start, the best thing is non of their given numbers are working. There are two mobile numbers given in the website, non of them works. won't recommend this to anyone. Please do not use Natural Cool Airconditioning & Engineering Pte Ltd I had to update my comment again, recently one of my air con in my bedroom started to leak water, so i complained guess what technician never show up, the owner ask me to call the technician, what kind of a service are you providing. Should be Permanently closed for life
- 1.0
Worst service! They will leave your floor dirty and damaged!!! My speaker got wet when they didn’t place any plastic cover and water was dripping all over. Then whole floor all dirty and wet when they left. Worst of all, during chemical cleaning they dropped their tool high from the ceiling to the wooden floor and pretend that the cracks on the floor was not their doing!!! And the management guy even said it was because the floor was laminated and was asking for video proof on the act when the tool dropped and damaged the floor! What an idiot!
- 1.0
Worst contractor I've seen. Rescheduled my appointment to a weekend giving an explanation that their team could not come down in time. Now that we came down to our office specifically for the rescheduled appointment, and have waited for more than 2 hours, their team has yet to arrived. Not even a courtesy call to inform of any updates. Have been trying to call back to the same mobile number but nobody answered. Definitely would not engage their service nor recommend anybody. No wonder our MCST decided to terminate the contract with them.
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