Sir Move Services Pte. Ltd.

1. 1.0Chris S.12 Aug 2026

   Save yourself the headache and use someone else, ESPECIALLY for an International relocation. Once payment was made, the level of service declined dramatically As I write this, my container is sitting at a port in Ireland because SIR failed to provide a single critical document. Over the past 48 hours, I have spent hours trying to get a response from someone who could resolve the issue. Calls have not been returned, messages have gone unanswered, and there has been little sense of ownership or urgency. As a direct result of this oversight, I am now facing additional charges that were entirely avoidable. Unfortunately, this is not an isolated incident. It is one of several issues I have experienced with SIR, and taken together they reflect a concerning lack of attention to detail, accountability, and customer support once the sale has been completed. Bottom line: use someone else.

2. 1.0Muthaiah G.15 Mar 2026

   Let me tell everyone: do not engage with Sir Movers company as a customer or a subcontractor. If you do, they’ll take the money from the customer and not pay the subcontractors—they’ll cheat you. In my case, they just gave verbal assurances (no contract signed), and I went to help them move a bungalow house with a team of 14. They cheated me out of nearly $3,000. Even when I text them on WhatsApp, they don’t respond. Don’t trust Sir Movers—they are the number one cheaters. Then there’s another guy, Kumar, who cheated me as well. Our company is GMSLEE Movers. They cheated us. I don’t have strong proof to go to court—just the WhatsApp conversations. Please, do not choose Sir Movers—they are the number one cheaters in Singapore.

3. 2.012 Aug 2025

   The positive reviews are pretty confounding to me. I had a bad experience with Sir move, when relocating from Singapore to Switzerland. The experience was excellent before I accepted their quotation, with prompt responses to queries and clear guidance on the process. However everything changed once I accepted the quotation and made payment. The company plied me with forms and instructions, leaving unclear instructions on how to complete them and being completely unresponsive when I posed questions. The situation got worse after they picked up my shipment. I faced complete radio silence from them regarding any tracking information for the shipment and the expected date for delivery. I had to call and email them endlessly for days before I received a reluctant hearing from them in the form of a phone call that lasted less than a minute. Needless to say there was not even the slightest hint of an apology for their unresponsiveness. Thankfully their service partner on the Swiss leg of the shipment were far more responsive and helpful in providing clarity and useful information, which led to a smooth eventual delivery. The short message is: do not use SIRmove. I literally have never left a google review in my life out of personal principle, but this company made me finally break my duck. PS what is with all the positive reviews?? Is there an African company with the same name that people are mistakenly leaving reviews for?

   Response from the business

   Thank you for both your service review and the online feedback. We noticed the positive ratings and your indication that you would recommend our services, which makes the concerns in your online review particularly important for us to understand. We sincerely apologize for any communication issues and would appreciate any further insights into what may have led to a change in your perception. Your feedback is crucial for us to address and improve the aspects of our service that did not meet your expectations. Please feel free to reach out directly, as we are eager to resolve any remaining concerns and ensure your experience is aligned with the high standards we strive for. Thank you for helping us improve our services.

4. 5.0adesola C.21 Feb 2025

   SIR Move Services provided an exceptional moving experience! Their team was professional, efficient, and handled our belongings with great care. From packing to relocation, everything was smooth and hassle-free. Highly recommend for anyone looking for reliable movers in Singapore!

   Response from the business

   Thank you and we appreciate the review

5. 5.0Venus O.20 Feb 2025

   I just came across Sirmove's website and it reminded me of my experience with them three years ago. I remember being pleasantly surprised by their professionalism and efficiency. The team handled my move smoothly, with great care and attention to detail. Even after all this time, the positive impression they left still stands out. Glad to see they’re still going strong.

   Response from the business

   Thank you and we appreciate the review

6. 5.0Oladunjoye E.20 Feb 2025

   I recently used Sirmove to relocate my stepfather’s belongings, and I’m beyond impressed with their service. The team handled everything with great care and professionalism, ensuring that each item arrived safely and in perfect condition. Their attention to detail and friendly attitude made the whole process smooth and stress-free. I highly recommend Sirmove for anyone looking for a reliable and trustworthy moving company.

   Response from the business

   Thank you and we appreciate the support.

7. 5.0Emmanuel O.19 Feb 2025

   SIR Move Services made our relocation a breeze! From the initial consultation to the final unpacking, their team was professional, efficient, and incredibly careful with our belongings. They arrived on time, packed everything securely, and ensured a smooth transition to our new home. Communication was excellent throughout the process, and they even accommodated last-minute changes with ease. I was especially impressed by their attention to detail and how they handled fragile items. If you're looking for a stress-free moving experience in Singapore, I highly recommend SIR Move Services.

   Response from the business

   Thank you. We will share with the team.

8. 5.0adenaike R.19 Feb 2025

   Fantastic service from SIR Move! The team was punctual, friendly, and handled everything with care. The entire moving process was seamless and stress-free. Highly recommended for a smooth and professional relocation experience

   Response from the business

   Thank you. We appreciate the support.

9. 5.0Faith A.4 Nov 2024

   My family recently used Sirmove to relocate my grandmother’s belongings, and we couldn’t be happier. My grandma was delighted with how the team handled everything with such professionalism and care. They were patient, respectful, and ensured that all her treasured items were moved safely and efficiently. Thank you, Sirmove, for making this transition smooth and stress-free for her. Highly recommend your services!

   Response from the business

   Thank you. We appreciate the kind feedback. Moving is not an exact science. There are literally many moving parts, some which are not under our control. So when we read this, the whole team is happy.

10. 5.0Adedamola O.3 Nov 2024

    I recently used Sirmove for my relocation, and overall, it was a positive experience. The team was professional and careful with my belongings, which I truly appreciated. Although the move was slightly behind schedule, their dedication and effort were evident. My advice to Sirmove is to continue focusing on timely delivery, as this will make their service even better. Thank you for your hard work, and I look forward to seeing you maintain and improve your standards.

    Response from the business

    Thank you for your feedback and YES! we hear you. Our industry is very labour intensive and we are depedent on 3rd party variables in some situations. We will review our SOP. Appreciate the support.

11. 5.0Victor B.2 Nov 2024

    I recently moved homes and chose Sirmove for the job. I wasn’t sure what to expect, but they completely blew me away with their service. The movers were courteous, punctual, and highly skilled, handling every item as if it were their own. What impressed me most was their problem-solving attitude when faced with tight spaces and tricky corners. Sirmove made my moving day easier than I could have imagined. I’ll definitely be using them again and recommending them to friends

    Response from the business

    Thank you very much. We have been doing this for 18 years and always happy to satisfy our customers.

12. 5.0ogunnaike A.2 Nov 2024

    I was initially unsure about which moving company to choose, but after doing some research, I decided to go with Sirmove despite mixed reviews. I’m so glad I did! The team arrived on time, worked efficiently, and handled my belongings with great care. Their attention to detail and clear communication made the entire experience seamless. Sirmove turned what could have been a stressful day into a smooth transition. Highly recommend giving them a try

    Response from the business

    Thank you for giving us an opportunity. There are always 2 sides to Reviews and every move is a unique situation given the many different variables involved. People, shipping lines, customs, country, moving agents in different country etc...

13. 5.0Faith T.1 Nov 2024

    SIRMOVE COMPANY has been a huge help to both me and my uncle for our relocation needs. Their team was professional, efficient, and handled our belongings with great care. From start to finish, the process was seamless, and their customer service was exceptional. We were both very satisfied with how smoothly everything went. If you’re looking for a dependable and high-quality moving company, SIRMOVE is the one to trust.

    Response from the business

    Thank you so much. We have been around for 18 years, with awards to our name. We are also owner operated so credibility is important to us.

14. 1.0Alexis E.17 Oct 2024

    If I could give no stars, I would. Where do I even begin? Major points: - NO COMMUNICATION. SIR move was even confused why people were not showing up. How can you not know where your movers are?!?!?! I understand when people get sick the first day, but 3 days of people not showing up? Come on... - People kept sending me bills when they should not be going to me. Which was uncomfortable. - Overall we had 3 days to move. First day, no one showed up. Second day, half the team showed up and someone got sick. Third day, only really one person showed up. - When I called during those 3 days, I was repeatedly told "not to worry" and that "senior movers" and "6 people" would be there the next day. That never happened. - They packed a box that I had the surveyor label that was meant to be "trash" and it was put on the side. I even had a friend there to help and sent pictures of clear things NOT to pack. It had onions in it. They managed to pack it despite being labeled by the surveyor from SIR move, myself, and a friend. My nostrils still burn from the smell after 3 months in the shipping container. - Extended to day 4, and it was like the A-team finally arrived. But they were clearly in mission mode trying to fix all the issues that happened the last 3 days. - Because 60% was done in less than one day, things were packed in all sorts of random boxes (toiletries liquids with bedroom items and clothes). I can't really fault for that since it was in "fix it mode", but the movers when we got to our destination made a comment about how poorly some boxes were packed. - They didn't deal with the BL in time or even communicate that there was an issue until we asked, it delayed the arrival of our container by 1-2 weeks. - Had to keep hounding them for any information on when our container is coming. Always late replies or no proactive communication. - They kept sending bills that were expected to be paid immediately on Friday at 6pm (what professional does this?!) which was obviously a little late to do that. - There was a big hole in the container, so not sure it was checked properly. It rained. Things were damaged. - We had items that were probably the most valuable in the container to us (because they were sentimental collectibles) that were damaged due to the container being poorly packed (according to the movers we had at the destination all the boxes fell over and the inside of the container got wet). - Despite being insured, we didn't get a fraction of the monetary value from the damage. And that was a pain to fill out. I'm not really sure why we did. On top of it, this wasted HOURS of my life to deal with these things. People that saw me go through this kept asking me what company it was because they will make sure to "never use them". And can you imagine, these are only the bullet points?!

    Response from the business

    Thank you for taking the time to provide your feedback. We sincerely apologize for any frustration or inconvenience you experienced during your move. While we understand the challenges, we would like to address the key points you mentioned to ensure clarity since this is a public platform and there are always two sides to a story. 1. Communication and Crew Delays: We regret that the crew was affected by illness on the first day, leading to delays. However, we acted promptly to replace the team and continued the work as planned from the second day. While it was peak moving season and challenging to assemble additional crew, we completed the work within 4 days, including loading, despite adverse weather conditions. 2. Billing Confusion: As this was an agent move, you were in copy of the payments as a courtesy. It appears there was some miscommunication regarding expectations, which we will review for future improvements. 3. Box Packing Error: We apologize for the incorrect packing of the box labeled as “trash.” While we strive for precision, this was an isolated mistake, and we understand your frustration. 4. Packing Process: Although the crew worked efficiently to complete the move after the delay, we acknowledge that packing in the final hours may have appeared rushed. However, the remaining packing on the last day amounted to only about 15%-20%, which was completed despite the rain delaying our container loading. 5. Container and Damage Issues: The container was inspected thoroughly before loading, and no holes were found at that time. Unfortunately, external factors during transit caused damage to one box, #72. As for insurance, we have escalated the claim process, but please note that you should receive the outcome soon as the claim was only submitted recently. 6. Claims Process: We understand that the claims process can be time-consuming, but we assure you that your claim is being processed. We will follow up to ensure it progresses smoothly. While the circumstances surrounding the move were not ideal, we strive to provide the best service under challenging conditions. We regret any inconvenience caused, but rest assured, every effort was made to address these issues in real-time. Thank you for bringing this to our attention, and we hope this response provides clarity. Should you have any further questions or concerns, we are here to assist and will continue to monitor and asist with your claim.

15. 5.0Ademola J.12 Sep 2024

    Highly impressed with Sirmove’s consistent excellence in handling our moves in Singapore. From careful packing to seamless transportation, their professionalism and attention to detail have always exceeded expectations. The team is punctual, efficient, and treats every item with great care, ensuring a stress-free experience every time. Sirmove is truly the gold standard in moving services!

    Response from the business

    Thank you. We will share the feedback with the team

16. 5.0Pamilerin K.12 Sep 2024

    I must say I am impressed by the professionalism and efficiency of Sirmove. The team handled the entire relocation process with great care and attention to detail, ensuring that all of my stepbrother's belongings were safely and securely transported to the new location. Their expertise and dedication made the moving experience smooth and stress-free for us. I highly recommend Sir Move Services for anyone looking for a reliable and efficient moving company. Thank you for a job well done!

    Response from the business

    Thank you. We are delighted to read such a positive review

17. 5.0Tunde S.10 Aug 2024

    I was initially hesitant about using Sirmove, but I’m glad I gave them a chance. Their service was outstanding! The team was on time, professional, and took great care in handling my possessions. They made what is usually a stressful process incredibly easy and worry-free. I would recommend Sirmove to anyone looking for a top-quality moving company.

    Response from the business

    Happy that we were able to change your mind and you found the move outstanding.

18. 5.0Akinwale C.8 Aug 2024

    I recently used Sirmove for my relocation in Singapore and was impressed by their efficiency and affordability. They offer competitive pricing without compromising on the speed and quality of their service. The team was punctual and worked diligently to ensure a smooth moving process. However, I believe there is room for improvement when it comes to handling properties with care. While nothing was significantly damaged, a bit more attention to detail and gentleness in handling items would make their service exceptional. Overall, I would recommend Sirmove for their cost-effective and efficient service, with the hope that they continue to enhance their attention to property care.

    Response from the business

    Thank you for support and feedback. Much appreciated.

19. 5.0Akinwale S.7 Aug 2024

    I chose Sirmove for my recent move, and I’m thrilled with the decision. The team was incredibly professional and efficient, making the entire moving process smooth and stress-free. Despite hearing some negative feedback in the past, my experience was nothing short of exceptional. They were punctual, took great care of my belongings, and communicated every step of the way. I highly recommend Sirmove to anyone looking for a dependable moving company.

    Response from the business

    Thank you for much. We will share this with the team.

20. 5.0Tomight P.7 Aug 2024

    I can't say enough good things about Sirmove! Even though I had heard some complaints before, my experience was completely different. From start to finish, their service was impeccable. The movers were courteous, efficient, and took great care of all my items. Everything arrived in perfect condition, and the entire process was hassle-free. I will definitely be using Sirmove for any future moves and recommend them to anyone seeking a reliable moving service.

    Response from the business

    Yes, have been working on out SOP and Quality Control. Happy to hear that you are happy and satisfied. Thank you.

21. 5.0Ejeogo F.9 Jul 2024

    When it came time for my aunt to relocate, the task seemed daunting. However, entrusting the move to SIRMOVE transformed what could have been a stressful experience into a smooth and hassle-free transition. From the initial consultation to the final unpacking, SIRMOVE’s team demonstrated unparalleled professionalism, efficiency, and care. Their meticulous attention to detail was evident at every step. Each item, no matter how large or small, was treated with the utmost respect and carefully packed to ensure its safety during transit. The team's expertise in handling delicate and sentimental items provided us with peace of mind, knowing that these irreplaceable belongings were in safe hands. What truly set SIRMOVE apart was their personalized approach. They understood that moving, especially for someone who has lived in one place for a long time, is more than just a physical transition; it's an emotional journey. Their staff were not only efficient but also incredibly supportive and patient, addressing any concerns my aunt had and reassuring her throughout the process.

    Response from the business

    WOW. Such a wonderful review. Thank you.

22. 5.0Micheal F.8 Jul 2024

    From the initial consultation to the final delivery, the entire process was seamless and stress-free. The team at Sirmove was professional, punctual, and incredibly careful with my belongings. Their customer service was top-notch, always keeping me informed and addressing any concerns promptly. The tracking system was highly accurate, allowing me to monitor my shipment in real-time. My items arrived in perfect condition, and the movers went above and beyond to ensure everything was placed exactly where I wanted it. Sirmove's competitive pricing and commitment to quality make them a standout in the industry. I highly recommend their services to anyone in need of reliable and efficient shipping solutions. Thank you, Sirmove, for making my move a smooth and positive experience!

    Response from the business

    Thank you for much. We will share the glowing review with the team.

23. 5.0Annabellah E.8 Jul 2024

    Stellar Service & Undeniable Dedication from SIRMOVE. I recently enlisted SIRMOVE for the shipment of my furniture, and I must say, their services significantly exceeded my expectations. Moving or shipping furniture is often fraught with concerns about timing, handling, and overall service quality. With SIRMOVE, I found a company that addressed all these aspects professionally, albeit with a slight delay. The team's dedication to ensuring my furniture arrived in pristine condition deserves special commendation. Despite the hitch in the anticipated delivery timeline, the communication from SIRMOVE was proactive, keeping me updated and alleviating any potential concerns I might have had. It's rare to see a company so committed to transparency and customer satisfaction.

    Response from the business

    Thank you. Much apprecaited. We have been working hard on our quality control. Thanks again.

24. 5.0Inemesit N.6 Jul 2024

    I’ve been consistently impressed with Sirmove’s service over the years. Their commitment to the safety of my belongings, affordability, and timely delivery is commendable. I beseech Sirmove to maintain their efficiency and give utmost priority to caring for customers’ property. However, we commend you for the excellent work you’ve done so far and look forward to your continued dedication.

    Response from the business

    Thank you. This year is our 18th year. We will keep working and improving. Thank you again.

25. 5.0Osho E.6 Jul 2024

    I've had multiple positive experiences with Sirmove, and I've always been impressed by their reliable and efficient service. I recently commended their excellent performance to others. However, I believe employing quality integrity personnel to handle customers' belongings is crucial to avoid any disappointments and distrust. Nevertheless, kudos to Sirmove for maintaining high standards and consistently delivering great service!

    Response from the business

    Much appreciated for this review. We will share with the whole team.

26. 5.0FlilBare H.5 Jul 2024

    SIRMOVE stood out as one of the most affordable moving companies around, providing outstanding value without compromising on quality or service. Their team handled every aspect of the move with professionalism, care, and efficiency. From the initial quotation to the final delivery of my belongings, the service was seamless. The movers were courteous, punctual, and treated my items as if they were their own. I was particularly impressed by how they managed to simplify what is typically a stressful and complex process, making my transition smooth and worry-free. Furthermore, SIRMOVE not only met but exceeded my expectations. They have proven that high-quality moving services can indeed be provided at an affordable price. It's refreshing to see a company so dedicated to customer satisfaction and it is this commitment that will undoubtedly keep customers like myself coming back.

    Response from the business

    Thank you very much. Happy we met your expectations.

27. 5.0Olawuyi J.5 Jul 2024

    Sirmove has been my go-to moving service for several moves now, and they've never disappointed! Their punctuality, professionalism, and careful handling of my belongings have always impressed me. I’ve recommended Sirmove to my neighbor, and I trust you’ll provide them with the same excellent service. Please maintain your high standards and make this move just as seamless as mine. Keep up the fantastic work!

    Response from the business

    Thank you. We appreciate your loyal support over the last few years.

28. 5.0Udoji A.4 Jul 2024

    As a frequent traveler, I've tried various moving companies, and SIRMOVE stands out from the rest. SIRMOVE provided a seamless and damage-free experience from start to finish. Their attention to detail and customer care is exceptional. Well done, SIRMOVE! You've earned my trust and continued business.

    Response from the business

    Thank you. Happy to hear from a satisfied customer.

29. 5.0Moses O.4 Jul 2024

    I can confidently say that their service has improved remarkably. This time around, the process was seamless and stress-free. The movers were quick, organized, and extremely careful with my possessions. It's evident that SIRMOVE has stepped up their game, and I highly recommend them for anyone needing top-notch moving services. Excellent job, SIRMOVE!

    Response from the business

    Thank you. We have been working very hard. Thanks for the acknowledgement.

30. 5.0Dasikwo G.4 Jul 2024

    Sir Move, my aunty is so impressed by your service! You delivered on time and shipped our things in perfect condition. The team was professional and friendly, making our move hassle-free. To make your service even better, offering packing and unpacking assistance would be amazing. Keep up the great work!

    Response from the business

    Thank you. Happy that your Aunt is satisfied.

31. 5.0Mercy S.3 Jul 2024

    I can't say enough good things about SIRMOVE! The movers were professional, friendly, and took great care with all my possessions. SIRMOVE made my move effortless and worry-free. I will definitely use their services again and highly recommend them to anyone in need of a reliable moving company. Thank you, SIRMOVE!

    Response from the business

    Wow. Thank you. Appreciate the time taken to write this review.

32. 5.0Clinton A.3 Jul 2024

    Sirmove provided an outstanding moving experience for my family. The team was courteous, hardworking, and ensured everything was safely transported. Their rates are competitive, and the service quality is commendable. Great job, Sirmove – keep up the excellent work!

    Response from the business

    Thank you. I will share your feedback with the packing team.

33. 5.0Eze G.2 Jul 2024

    I've used many moving companies in Singapore during my travels, and I've often encountered delays and damages to my belongings. However, SIRMOVE truly surprised me the first time I used their services. I'm thoroughly impressed with their efficiency and care. Keep up the excellent work, SIRMOVE! You've earned a loyal customer. Thank you for your outstanding service.

    Response from the business

    Thank you. So very kind. We continue to work and improve on our systems.

34. 5.0ISRAEL M.28 Jun 2024

    A reliable and established moving company with a strong global network." I appreciate the professional and attentive Move Managers at SIR Move Services. Please keep on, so to satisfy customers always.

    Response from the business

    Thank you. We appreciate your feedback.

35. 4.0Joseph O.28 Jun 2024

    Impressed by the comprehensive services offered by SIR Move Services for both domestic and international moves for me.

    Response from the business

    Thank you for your reveiw.

36. 4.0Arun S.17 Mar 2024

    Very good in Packing, however packing personal made faces when asked them few more items to pack...though I agreed to pay as per actual packed volume.

    Response from the business

    Thank you for your review.

37. 1.0Wilson L.12 Oct 2023

    after 4 months of shipment picked up, it is still in Singapore and not ship out of Singapore. From initial quote, estimation of shipping was 4 to 8 weeks. Nowhere in the quote that when pick share shipment, we have to wait indefinitely until it is full up to any %. At first before I pay my 2nd payment, I demanded a ETA, and someone said it is about 3 weeks away it will be ship. After you pay, then the story all changes. There will be no one follow up at all on my shipment. I call and no one ever picks up. I email them and every 6 or 7 email someone will say they are just waiting for 1 more shipment confirmation to buy time. 4 months later, still no clue if I ever will see my stuff at all. Next step is to seek Singapore Authority to step in for help

38. 1.0Sandra B.2 Jul 2023

    Terrible experience! After 1 month of waiting for a shipping schedule, I gave up and cancelled. They wanted my money immediately (before even confirming when they pick up our items) and after I refused and insisted to have a pickup schedule and shipping schedule first, no more replies. My friend is waiting for over a year(!!!) to get her items shipped! Both of our moves were Singapore to Phuket. I went back to Asian Tigers which did the job within a few days.

    Response from the business

    Thank you for your feedback. Shipping schedules are controlled by freight companies. Our clients book moves months ahead of their actual move date and they pay once they confirm the move because the work on the file does not start on the day of the move but well in advance. We are happy you found an alternative service that suits your needs.

39. 1.0Emma W.26 Aug 2022

    Update, please ensure you read the company's response, particularly in regards to what they will and won't insure. Given the fact I worked in a retail footwear head office for numerous years shipping hundreds of thousands of pairs of shoes from the far east to the UK and was well aware of how much we worked with suppliers to increase their anti-humidity packaging to eradicate mould on shipments I'm not buying the "air flow" response. Several very expensive pairs of shoes ruined and I continue to hold SIR Moves responsible. Disgraceful response. Took 3 months to get my goods onto a ship, appreciating the difficulties in supply chain I reached out to Facebook groups of other people who were leaving Singapore, none of them experienced a 3 month delay in their goods leaving the country. Communication was none existent, when a company is in possession of everything you own and don't bother to respond to your emails is exceptionally unpleasant. Goods finally arrive, one carton had zero anti moisture sachets in it, just happened to be full of leather shoes that are now ruined by mould, reached out to SIR Moves, unsurprisingly zero response.

    Response from the business

    Thank you for your review. We have addressed all your concerns on email. With the global shipping crisis Movers suffers the most as Household Goods are not prioritized by Shipping Companies. Everyone has different experiences that is because circumstance are also different. There are always two sides to every google review. However we thank you for your feedback. In regards to mould: The desiccant sachets help to control moisture and not mould. Mould spores are in particular present on surfaces with which moisture, sweat etc have been spread. The only thing that stops mould forming is airflow. We remove airflow by the act of wrapping items and placing them inside boxes. We have many clients that seem to think that we create mould when in reality it is a combination of extreme humidity, moisture and items not being cleaned prior to packing. Household goods insurers are not accepting claims for mould unless there is evidence of water ingress during transit. They accept no liability for the condition in which goods have been kept in, prior to them being packed. We hope the above explains, Emma. Please do not hesitate to revert if there is anything else we could do for you.

40. 1.0Kalyan S.25 Aug 2022

    They've done a horrendous job of packing things. As I unpack here some furniture are missing legs, wooden dressers have all chipped at the edges, ceramic bowls and plates have cracks in them. Please don't engage with them. Very disappointed

    Response from the business

    Thank you for your feedback. This has triggered our Compliance Protocols. We will review this.

41. 1.0Sophie D.13 Dec 2021

    THINK TWICE BEFORE HIRING SIR MOVE! Speaking from our recent experience, I DONOT recommend Sir Move if you are relocating to London. STRONGLY ADVISE YOU NOT TO! We choose Sir Move, because it came back to us quickly with a quotation that is more attractive than the others. What is disappointing is that on the day of moving, there were only two staff, one of whom was really slow and yet they requested one to one hour and half lunch break around noon. I could not agree because of the slow progress and our tight schedule to handover the flat around 5pm after cleaning and catching a plane in the evening. What is really shocking and unacceptable is what happened in the UK. Three people showed up with our boxes and they did ask us if we wanted them to take the things out of the boxes and we said yes. One of them is a really young man who tend to unpack quite recklessly and violently. He broke the leg of a picture frame right in front of me in the process of removing the paper wrappings and he said to me lightly that it is not a big deal and I can attach it back easily. I did not think too much of it and let it go - it is an old frame and not expensive (The truth is it was broken and cannot be re-attached). Then he proceeded to unpack our curved wide-screen monitor which he picked up using one hand holding the bottom left corner of the curved screen. We were concerned at that moment as the screen is long, big and heavy, but naively thought he must know what he was doing and should not break the monitor. We did sign the paper after they are done unpacking and did not check the state of the monitor before signing the release form, which is used by Sir Move as the reason not to take any responsibility. It takes weeks for Sir Move to respond, telling us once the paper is signed, it is not its problem anymore. It might be the norm, but do you want your things to be handled by such unprofessional people/operation? I am sure nothing is done to address this issue and it will happen again. Given the cost of monitor, we would be much better off hiring a slightly more expensive and reputable mover than Sir Move. (not to mention, the staff were making jokes of our things during unpacking! very rude.)

    Response from the business

    Thank you for choosing SIR Move. This response is based on documentation and recorded communication that is filed as part of our quality control processes as being a top performing FIDI company which is assessed by Ernst and Young. 1) Manpower Shortage and Delay in Singapore From your recorded volume, two men is sufficient to complete the packing and moving. This is standard for movers, where manpower is assigned by volume and complexity. From our recorded communication with the Supervisor and Move Manager there was no report on delays and the job completed on time. Lunch of 1 hour is standard, based on our health and safety compliances to ensure our staff are fed and well rested. We also refer to the signed SERVICE REVIEW which gave SIR MOVE “GOOD” on all points and “YES” to highly recommend. No negative review or feedback was provided after the job was completed in Singapore. 2) Delays in Response to your Email on Damage Your email triggered our Compliance Processes which requires an extensive investigation in Singapore and UK. It requires interviews with the packing crew, all of which takes time because teams are often onsite on packing jobs. Nevertheless please note the following dates for your reference: - Notification of Damage by Customer 1st November - Acknowledgement Email by SIR 2nd November - Follow up Email by SIR 5th and 19th November to advise investigations are in process - Final Findings Email on 22nd November Please note that Insurance Companies take up to 60 days to investigate damage claims. We completed ours in 21 days 3) Allegation of Damaged Monitor by SIR From our findings, we have advised that the monitor was turned off when packed. There was no visual sign of physical damage. Upon arrival at destination, the packing for the monitor was intact, there was no visual signs of damage to the materials recorded by the destination agent or by the customer. Generally, if a package experienced “trauma” post packing, there would be evidentiary signs. In this case there was none. Upon unpacking, there was no visual sign of physical damage either. Hence the service review and unpacking documents were signed by the customer confirming the same. As advised, damage was found after the monitor was turned on. It is not possible to assign SIR responsibility for this issue because there is no proof that the monitor was not damaged prior to packing. This is an important element that Insurance Companies would highlight if Insurance was taken up. In order for coverage for mechanical derangement to be purchased (which was not), Insurers would require proof. It is also clearly stated in our T&C Clause 12.3 (g) that we are not liable for electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage. It is important to highlight that the packers and unpackers are just only one piece of the moving process. A shipment goes through port handling ( twice), shipping where containers do move due to inclement weather and further transport from container to truck and to delivery. 4) Destination agent “unpacking recklessly and violently”, “making jokes” and “picture frame leg broken” We are truly shocked to read this. This was not reported in the email to SIR on 1st November and neither was it noted on the Destination Agent’s documents which included a Performance Report signed by the customer. The customer gave EXCELLENT for all areas and ticked “YES” when asked “ Was the crew courteous and helpful” and “YES” to “Was unpacking done to your satisfaction”. However, noted on your feedback we will raise this with our UK Destination Agent. SIR Move is a reputable company managed by the owners since 2006. The Singaporean and British PR owners are hands on, fair and honest people who take pride in managing SIR MOVE with integrity; always willing to help and extend assistance and good-will gestures when validated.

42. 3.0Angela K.22 Oct 2021

    Overall a good service, packing was done well. However, beware of the incremental costs that were not quoted upfront. On the receiving end in Australia the guys from Star Moving who unpacked our furniture were very good. They even fixed a large mirror which came dislodged from its frame. However, we were charged $240 for a handyman to come and fix our bed. Not happy, especially when we found out they usually do it for free.

    Response from the business

    Dear Angela We are glad to hear that you are pleased with our service. As for the handyman charges, we have looked into this for you and we would like to point out that the charges were indeed included in your quotation (please refer to page 3 of your quotation, where it states the $240 charge for reassembling the bed and cabinet in Australia). It is therefore not factual to say that this was “not quoted upfront”. We have also reached out to our move partner in Australia, Star Moving, who confirmed that they had discussed the assembly of the bed with Mr. Frederik and that he was aware a handyman would be needed as this was not a typical bed frame, and that there would be a charge for this service. It is standard in the industry for handyman charges to apply where reassembling furniture is not straightforward. We hope that this clarifies any misunderstanding. Thank you for your feedback. Wishing you the very best and once again thank you for using SIR Move Singapore.

43. 1.0Nikkon B.27 Jul 2021

    I have used SIR for international/overseas shipping and its been an absolute nightmare to say the least. My goods were picked up from my house on 28th March and I am still waiting for my good to arrive to my new location. Its been 4 month and with each passing month they have been asking for various extra charges that were nowhere spoken of / mentioned in the initial quotation. Please be aware, they are a company that will take their customers for a spin. We had received various offers from other shipment companies in Singapore but chose to go with SIR movers as they started off quiet professionally but no we repent on taking this decision. This was a total waste of time and a terrible experience. We are in a new country for over 4 months. None of our goods have arrived and on top of that they are been asked for more money. Well the company is also known for maintaining a radio silence. You will never hear back from them on the status of the shipment of your goods. It just gets untenable! For the premium prices charged, I would 100% recommend using someone else. I don't say this lightly - our most recent moving experience has been terrible with SIR MOVE SERVICES. I can show you screen grabs of emails where they have been constantly threatening me to pay more. STAY AWAY FROM SIR MOVE SERVICES

    Response from the business

    Thank you for choosing SIR Move Services. We appreciate your business and would like to thank you for your Service Review which you provided at the end of your packing in Singapore that rated EXCELLENT on all accounts. For sake of clarity, you booked and accepted a Groupage Shipment which means that there is no confirmation of sailing unless the container is full to at least 80%.The services are for a Groupage shipment with no time-frame provided as it is based on the container being shared by other customers. During the period April to June majority of SIR customers chose LCL and full 20/40 ft shipments because they wanted to return home urgently due to the pandemic and restrictions. They also wanted to secure freight rates as they are increasing every two weeks. We empathize with your situation of having to wait with a young family however no promises were made on the timeline for the Groupage. It is highly improbable that a Groupage container will be delivered within 2 months as we would need to have other shipments waiting to be shipped that would share the container. Hence customers pay for the LCL shipment to have control and peace of mind. Our customers who choose groupage do so because there is no urgent rush for their shipment. For customers requiring the shipment within a specific time frame there is always an option of an LCL shipment. In regards to “Various Charges”, your quotation is very clear as to what your Inclusions and Exclusions are. We further communicate these exclusions in our Terms and Conditions which is attached to your Quotation and Signed Acceptance of Quotation. Therefore, at the offset there was no misrepresentation of the services you accepted based on our contractual requirements and Terms and Conditions. Your assertion that “various extra charges that were nowhere spoken of / mentioned in the initial quotation” is not accurate. Once again I draw your attention to the formal quotation provided to you which you signed and accepted. Please note that we have this down on record and take these mischaracterised statements very seriously. There has been a Global Shipping Crisis affecting the Moving Industry since 2020, affecting freight rates, vessel scheduling, delays and port congestion. It has been reported in every major media outlet around the world and we have included the information on our website, social media and email signature. All movers are communicating and experiencing the same. Supply Chain Issues Impacting the International Moving Industry The shipping and supply chain crisis directly affecting every facet of international commerce since late 2020 is on-going and is also affecting INTERNATIONAL MOVING. We urge to read our blog which will explain how this might affect your International Move in 2021- 2022. Read SIR’s Blog on 6 Frequently Asked Questions: How the Global Shipping Crisis is Affecting International Moving https://www.sirmove.com/post/6-frequently-asked-questions-how-the-global-shipping-crisis-is-affecting-international-moving After a thorough review of all our correspondence, your emails were responded to in a timely manner. Therefore the assertion of “radio silence” has also been mischaracterised. SIR MOVE SERVICES is a qualified FIDI mover and at the last audit we were awarded with a TOP PERFORMER AWARD. One of the parameters for this qualification is the time-line on emails. We have checked our email correspondence with you so far and have found no evidence of “threatening emails” from our end. However, should you have received any please urgently send to shyla@sirmove.com for review and action. As of 29th July 2021, your shipment has arrived and is now pending Customs Clearance. You may reach out to shyla@sirmove.com for further clarification.

44. 2.0Marushka N.18 Jun 2021

    Sir Movers packed and moved our stuff out of the country. They started off very professional, until we realised that a lot of small valuable items were missing, they packed the empty boxes but no goods were inside. We did contact them to ask about it but no reply.

    Response from the business

    Thank you for your review. Please note this triggered a chain of events as part of our compliance process hence the delay to reply. After investigating: 1) This move was completed at the Destination in August 2020 2) This move was personally managed by the corporate representatives who was onsite to oversee the move from start to finish @ Origin 3)Nothing was reported and shipment was direct loaded with corporate representatives witnessing the progress 4)Upon arrival at Destination Country, once again shipment was inspected with no issues 5)Shipment was then transported to a self-storage facility not managed by us or our network partner. 6) Since August 2020 we have had no reports 7) We would like to assist you further should you need help as we have not received any emails in our system. Please note this move was consigned to SIR by a 3rd party relocation agent. 8) Please reach out to amy@sirmove.com 9) To confirm, no email was sent to us until we received this review 10) SIR MOVE SERVICES is a qualified FIDI mover. FIDI is the global alliance of quality-certified international moving and relocation companies, specialised in moving homes from one country to another — setting the moving industry's highest quality standards. At our last onsite audit we were awarded the TOP PERFORMER . One of the parameters for this is compliance to a series of security protocols and documentation. Thank you very much

45. 1.0Anthony K.26 May 2021

    I have used SIR for two moves now, the first was an overseas move which went through without any major concerns. However, the second move (a local move within Singapore) has been an absolute nightmare experience. First, we made clear that we did not want to pay for any 'concierge' premium service for the movers to place things in cabinets, etc. However, there were a number of miscommunications with the on-site team, which resulted in us having to repeatedly clarify this issue with SIR's on-site manager and main office. In the end, the on-site team despite our instructions claimed they were providing this 'concierge' service, which appears to mean scattering items haphazardly throughout the cabinets and shelves in a way we subsequently had to unpack and reorganize. There was no order to this; the items were almost all in places we didn't want them. This was a total waste of time and terrible experience. We told SIR repeatedly we refused to pay this, which concluded with the on-site manager getting in my face threateningly in our new home (during covid) before leaving in a huff. Second, during the move, our bed frame was damaged by the movers. Predictably, they offered a false and implausible explanation claiming that the damage pre-existed before having to admit that this was false. SIR then sent an assessor to look at the damage and said they would follow up after reviewing his report. The assessor likewise verbally conceded that the damage was new / caused during the move. However, more than 6 weeks after our move, and despite multiple follow ups after meeting with the assessor, the company has gone radio silent. We tried to work this out with the company, and have been really disappointed that we can't get a response. For the premium prices charged, I would 100% recommend using someone else. I don't say this lightly (and I wouldn't post this if they would have owned up to the issues), but our most recent moving experience has been terrible.

    Response from the business

    Dear Anthony, Thank you for your feedback. We are reviewing the content and have escalated it to the Managing Director for action and response. ——— A thorough review was conducted in compliance with SIR’s Quality Control Procedures and communicated all emails, photographs and reports with the customer.

46. 1.0Nicholas C.16 Feb 2021

    Moving service was ok but not great, however do not use their storage service. Their are huge hidden fees!! Just seeing an item in storage is hundreds of dollars, also having a table delivered from storage was 750 SGD! Was 55SGD with Lala move. Very unresponsive, costly and unhelpful. Would highly recommend to avoid unless you want to pay a lot of money for a poor service

    Response from the business

    Thank you for your feedback and for being a customer of SIR MOVE SERVICES for many years and using our moving services twice. Your review triggered a chain of compliance processes hence the slight delay to reply. As a member of FIDI, we abide by stringent processes for all reviews. As this is an open platform it is important that all facts are represented and two sides of the story are shared. It is standard for professional international moving companies to charge for retrieval of goods in storage, this is available in the Terms and Conditions. Retrieval involves time and manpower especially in very large and busy warehouses. In regards to the charges of $750 for the delivery for the table, I think there could be a miscommunication as the detailed email trail recorded indicated that the amount is for ALL ITEMS IN STORAGE not just for x1 table. Our compliance team has also reviewed all communication logs and have confirmed that all electronic mail was replied within SOP. We do apologise for failing to meet your standards and your feedback has been escalated to Managing Director Shyla Mathews.

47. 5.0Thiru S.20 Aug 2020

    very efficient and professional yet affordable comparing to the rest...a very happy customer indeed...thank you guys....definitely will engage you guys nxt time...cheers :)

    Response from the business

    Thank you very much for your feedback.

48. 5.0Joanathan P.16 Aug 2020

    Excellent! Thanks SIR Movers. Very professional.

    Response from the business

    Thank you for your feedback. We appreciate it and will share it with our team.

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