Zapplerepair Singapore

1. 1.0Alvin L.24 Sep 2024

   Use at your own risk... Was promised a refund (of part of the) payment if issue was not resolved. Starts off approachable and responsive, but once issue happens and its time for the refund, i barely get any response. 1 year on, I am still chasing for the refund to happen.

2. 1.0Faizal H.27 Apr 2024

   Scammer, no decency to reply, went silent, theft, no professionalism, no respect, keep making excuses, keep delaying things and say one thing but then do another then kept calling non stop no answer at all.. still haven't got my device back..

   Response from the business

   Hi faisal, Iam benny from Zapplerepair may I know what is your serviceform no please I could not find your name in our system? Either way don’t worry just contact us And we will get back to you asap :) PS: so sorry for the delayed reply on google review we don’t really check here but here on we will check everyday. I am looking at our business chat there is only 8 customer pending cases and none of the pending is with a Malay customer are you sure you got the right company?

3. 4.0Jeremiah N.1 Dec 2023

   Meh

4. 1.0Lyn 琳.23 Oct 2022

   I have been hesitant to leave a review as I usually try to avoid leaving negative reviews especially for the service industry. However, Ive decided to leave a review so that others can make an informed decision. When taking in my computer due to water damage I did not know what to expect, but Benny said the motherboard was beautiful and he was confident to get it repaired within 1-3 working days. The computer could still be turned on but the screen was blank. I trusted Zapple Repair with the computer on the account of the confidence of they had portrayed. Any response to any text were very slow and replies has even taken more than 13 hours despite communication was made during their working hours. Zapple Repair was not proactive to update nor respond to their messages. Zapple Repair did not inform me in advance that they needed an extension of time until I asked on day 3 that they needed another 3-4 days and would return my computer if they still could not fix it. When asked if issue has been identified, Zapple Repair changed the diagnosis of the issue multiple times and could not identify the issue till the end. At the end of another 3-4 days when I inquired about update and collection. Only then did they inform me that more time was needed, but still could not give a definitive answer to the issue. After finally retrieving my computer, I paid for the cleaning and workmanship fee despite the unsatisfactory service and unsolved issue. I was assured that my computer could still be turned on but it could not be turned on. Upon contacting Zapple repair regarding this, they insisted it could be turned on. So on top of the initial issue of the blank screen that was unsolved, the SSD could also no longer be accessed. My position is that the computer has left Zapple Repair in worse condition that it was surrendered in. Another technician opened the computer shell and there was visible liquid damage despite the cleaning that was paid for. I called Zapple Repairs for clarifications but Benny who spoke to me got agitated quickly and raised his voice multiple times. That caused distress and while I may not have been able to keep my cool the entire time but in my best capacity stuck to the issue on hand. However what left me in shock was when he threatened me during the phone call when I insisted on a proper explanation to why the computer couldn’t be turned on. Extremely distressed by the situation and by the unnecessary threat during the exchange. I ended the call and refused anymore communication due to the undue hostility received in the last call. Please note that according to Benny during the call, cleaning service is not chemical cleaning but water cleaning where he cleans the areas that he assumes the water might have affected like the motherboard in my case. It does not guarantee cleaning of any other computer areas. I did not have any knowledge of that, neither was I informed beforehand. I felt cheated because when I sent in my computer, I had assumed that the whole computer would be cleaned for all liquid damage. So if you need chemical cleaning or a thoroughly cleaning of your computer to give it the best chance after water damage, perhaps it is best to look elsewhere. Zapple Repair could not repair the computer despite the initial promise and confidence at the start, it would have been best if Zapple Repair had been honest upfront so I could have made an informed decision and expectations could have been managed. The entire experienced turned out very different from the original promised expectations. As a customer, I went in search of a repair center only because I was in desperate need to fix my computer. I only wanted my issue solved. Never in my life have I ever faced such customer service. Let my loss and lesson be your warning.

   Response from the business

   Hi lyn am not the customer service person she will post later and probably apologise for her delayed response to you but from what I see in the Whatsap chat she is updating you every day. Btw I am in charge of the hardware, let me correct you first when you brought over to my place the macbook is turning on then turning off by itself even after cleaning this is happening infront of your husband and yourself. What we did is to get the power stable and can turn on without auto turn off but there is an issue where the logicboard cannot read the ssd, that is the part where we stucked with, when we returned it to you we did not take out our good parts hence the condition is can turn on power stable without auto shutdown which is better than when you passed it to us. Yes I told you I confident in repairing the set because the logicboard look beautiful I am sorry about that nothing is electronic is predictable upon returning your set I offered to give you my friend contacts to help repair as they have two master technicians and can solve your difficult Problem faster than me. I get agitated because you keep on blaming me not doing water damage cleaning I have to explained 8 times that what I do is to make sure the potential place in the logicboard that can get damage by water is properly cleaned but you keep on accusing me of lying not doing the cleaning job well because there is water mark on the logicboard thus I said word by word " I am the kind of person when I say 1 it is 1 so if I say I wanna kill you you better run away because I will kill you" sadly until the end of our 45 mins conversation even though I have explained more than 14 times yet you still don't understand anyway the fact is that your logicboard now no corrosion is why you paid 30sgd for water damage cleaning. I have nothing to say to you as I already did my best for you and no more.

5. 5.0WokWithJosh20 Feb 2022

   fast and affordable service. Repaired 2 iPhones, iMac and macbook pro already. Repeat customer

   Response from the business

   Thanks bro :)

6. 5.0Quinten17 Dec 2021

   Great repair shop

   Response from the business

   Thanks always ready to serve you for your data recovery forensic need :)

7. 4.0Nicole A.10 Aug 2021

   Price is fairly affordable and service is fast although internal communications can be improved as had multiple people contacting me with different understanding of the situation. Laptop display seems to be working now as well.

   Response from the business

   Thanks yes we are now more part timer than full timer, I am glad it turned out good :)

8. 5.0Deborah P.8 Jul 2021

   Sent my surface Pro 3 in for what i thought would have to be an ssd replacement. Instead they were so helpful to do a thorough check of it and let me know only a reformat may be necessary. It worked in the end and I saved myself the cost of a whole ssd replacement. Super responsive, gave me updates and pickup was fast.

   Response from the business

   Thanks Mr peter :)

9. 5.0zhenyu15 Nov 2020

   Is good

   Response from the business

   Thanks, Mr. Zhenyu :)

10. 1.0Ramesh G.15 Oct 2020

    I had a really shoddy experience getting my Macbook repaired (screen replacement). I had to make 3 trips - the technician didn't even have a charger with him to test out if the repair was properly completed. Within a few months of repair the rubber casing started coming out and lines started appearing at the bottom of the screen. Zapple charged me $550 and I finally ended up going to Apple and paying additional $750 to get it fixed again. Lesson learnt - I should have gone to Apple in the first place. The Apple repair technician also told us the Zapple repair technician had broken a screw on the logic board when re-assembling the machine. Apple said that would cost another $550 to replace. Take my word for it - avoid these gays, pay the Apple premium (or better still buy the extended warranty) and get your macbook fixed at source.

    Response from the business

    Hi Mr Ramesh, i am benny from Zapplerepair I know it is unacceptable to reply now I may not be able to assist you too but pls do contact us +6583888781 give us another chance. Here onward I will check google review daily in the case if we do anything wrong please accept my apology.

11. 4.0Terry N.30 Aug 2020

    My experience was a pleasant one. My Macbook went dead and beeps 3 times every time I turn it on. Called Zapple and was told that they could pick up for service. Before that, they gave a diagnostic by viewing the video of my macbook when I illustrated the beeping and screen problem. Explanation was good and convincing. My macbook was fixed though it took longer than estimated. I am glad that my macbook is useable now. The only downside for Zapple is the estimation of completion. Perhaps good for Zapple not to over-promise completion date as customers normally would be in high spirit looking forward the return of their devises. Other than that I am happy with the service level. 😊 All the best Zapple!

    Response from the business

    Thanks Mr Terry

12. 5.0Cyril L.29 Aug 2020

    Roxie was pretty responsive throughout my experience with them. Delivered on what was promised.

    Response from the business

    Thanks Mr Cyril

13. 5.0Wilson Z.25 Aug 2020

    Just wanted to share my experience with dealing with Zapplerepair. My iMac suddenly went totally dead on me recently (mid Aug 2020) and called a few people but did not feel comfortable leaving my iMac with them for security reasons. However when I spoke to Benny of Zapplerepair, I felt he knew what he was talking about and came across as someone I could trust. He explained right away on the phone on the possible reasons for my iMac failure. He directed me to Roxey of his Pemimpin office. Roxey was professional and understanding and she advised me on how the company operated. Benny diagnosed my iMac and realised that I needed to change my power supply. Honestly I was still apprehensive to leave my iMac there as I had sensitive information and personal data of the students I teach. But both Roxey and Benny reassured me that they regard their customers data with respect and great confidentiality. They even suggested I could be present at their office while they did their repair even if it took hours. I agreed and half way through the process I felt that I could trust Zapplerepair with my iMac so I left and decided to come back when it was ready. 2 days later I returned. I found the cost of repair was cheaper than what others were charging. This was the first time my 11 yr old iMac gave problems. Benny gave me some valuable tips on maintaining the iMac and Roxey stayed in touched with me to keep me informed at the different stages of repair. As I was not very savvy with every use of my iMac, Roxey taught me how to optimise my iMac in relation to my work. Honestly I was impressed. I'm really glad I decided to go with Zapplerepair. Not sure where I'd be if I didn't. I can't speak for anyone else at Zapplerepair but working with Benny and Roxey really turned out to be the right decision.

    Response from the business

    Thanks Mr wilson :)

14. 1.024 Aug 2020

    ABSOLUTE WORST SERVICE EVER!! I wish I could give a negative 10 rating. Benny took my hard disk in April 2020. Sent it to China without asking my permission. It is not August 2020 and my disk is still in China! They are blaming it on shipment. NONSENSE. I have since ordered and received several shipments from China via Lazada. It is just plain unprofessional. I was told on June 23 that it would be shipped from China within 7 days. It didn't arrive. I was told on June 30 that they are using DHL express due to delay. It was not shipped. I was told on July 9 that the shipment would arrive that week. I was told on July 17 that proof of delayed shipment would be given to me (but of course it was not). I was told on August 5 that shipment would be coming from Hong Kong and I would be updated August 6. Didn't happen. I was told on August 11 that shipment would be by August 12. Didn't come. I was just told today (August 24) that the shipment is still in China. Says it was rejected. Rejected by who? NONSENSE! It obviously has not been sent. They say shipment will be confirmed by today. Well, I DON'T BELIEVE THEM! Track record is 0. DO NOT TRUST ZAPPLE WITH YOUR IMPORTANT HARD DISK.

    Response from the business

    Dear James, Thank you for your honesty, and we would like to apologise for the inconvenience and unhappiness you are facing. I would like to extend some understanding on this situation. Shipments have been tighter and also more prone to delays due to the pandemic, hence our entire workflow has been disrupted. We had mentioned this initially, and you had agreed to wait. We repaired your motherboard for a low cost, sent your Macbook back free of charge and also sent you your important data as we understand you needed some urgently. Our shipment in July had been rejected, and hence we are preparing for our next shipment. We are unable to send just the hard disk in a single shipment as it is not cost-effective and we are just a small business, hence we have been gathering orders and making sure everything would be good to go in only 1 shipment. We understand that this data recovery process has been a long process, but we are also limited by the shipping cost and time as we are a small business, and we have been greatly affected by the pandemic. We will take your feedback seriously, and will use this experience to improve on our services.

15. 1.017 Aug 2020

    I am quite disappointed with their service in terms of speed and their response. I asked them for repairing my Surface pro and WhatsApp response in the beginning was quite fast and friendly. However, after a while I faced the following challenges with their service: 1. Kept rescheduling my appointment although made in advance 2. No update, no intro unless I follow them up 3. Kept breaking promises (deadline) I made an appointment and visited the store, nobody was there and came over again. They do not update me anything unless I chase them a few times. They promised me to finish repairing my stuff by XXX but they never kept it until now. ...These things happened over 2 months and still have not received my item yet. I am afraid to say but it was worst service ever.. More surprisingly, I claimed them about this situation and asked them for immediate improvement but they did not change anything. When you use their service, I advise you to take note on what I experienced. And Hope nobody experiences the same as me..

16. 5.0Mei L.3 Aug 2020

    Repairing fast. Only very hard to get technician in geylang /jalan permimpin 😅

17. 5.0Gwynn T.21 Jul 2020

    Nice people & professional team .Will definitely come back to you for more advise and services !

18. 1.0Sanzhar N.7 Jul 2020

    So far, the worst experience with repair service for me. I needed to fix the keyboard. Spent 270$ and a whole day to get the laptop. I found many defects. While using the laptop, I had a feeling that keyboard wasn’t even replaced. After telling them, I waited another day to get my laptop. I found other defects that they caused. The stuff might have good communication skills, but I would give 0 stars. Solving one problem by creating another problem #welldone. So also ask clients to write positive reviews to get a longer warranty. So don’t trust most of reviews.

19. 5.0suria B.5 Jul 2020

    Fix my pro 3 screen, excellent service and attention to details.

20. 4.0Hamiah Abdul K.5 Jul 2020

    Fast and good service... very professional. Thumbs up to Zapplerepair...Mr Benny has been a great help he even went extra mile to give us additional power plug for our IMac is not working..

21. 5.0Alvin S.28 Jun 2020

    Found Zapplerepair on Carousel as I was considering a battery replacement for my Surface Pro 5 (3 years old). The person was friendly and quick to schedule a technician to come. As I was spending time at Vivocity, I requested for the repair to be completed in a few hours time. After 4 hours, the battery was replaced. After receiving my Surface Pro 5, I have checked and everything is running well. Now, my Surface last long on battery, similar to when I first purchased this device. Overall, I was pleased with the experience.

22. 5.0Hari G.22 Jun 2020

    Benny and team did the Surface Pro 5 battery replacement for my laptop. Very efficient and prompt service. From the time I had contacted them, they were very responsive. Price is also very reasonable and workmanship is good. Would recommend.

23. 4.0Travis T.11 Jun 2020

    Good services in my surface laptop, which has issue with power connector. Checked with other shops and they can't reppaved, but thankfully, Zapplerepair is able to replaced so kudos to them! Not sure about the price of the part quote, but the workmanship price is good value. They provide 1 month warranty so will prefer they provide 3 months. (Though giving a good review here will earn additional 2 months warranty)

24. 5.0Jiyou K.5 Jun 2020

    It was a bit late but it didn’t take long for the repairmen. They were kind and gave warranties. They even worked outside (COVID-19, what did you expect)

25. 5.0Naing M.23 May 2020

    Thank you very much Zapplerepair and friendly Benny, on providing repair cost estimates. I have done my macbook pro screen replacement with a minimal cost. As They are not providing cleaning service, I cleaned my macbook pro inside myself. No offense. I would recommend their service, and I will go back to them in future if need to. 👍🏻

26. 5.0Patrick J.22 May 2020

    Excellent service and advice on the repair of my MacBook Pro 2016. I spent some time talking to Benny over the phone and he was very helpful, friendly and knowledgeable. Also Sheila at the shop was a delight and very responsive and helpful. My MacBook Pro was repaired in one day much to my delight.

27. 4.0Terence T.22 Apr 2020

    Good experience dealing with Benny and Roxey @Zapplerepair. Repair to my faulty Surface Pro was done in a fairly short amount of time with interim updates provided until it was ready for collection.

28. 4.0pradeep M.14 Apr 2020

    Wonderful service provided.

29. 5.0Punitha K.13 Apr 2020

    Benny was very fast to resolve the problem and Sheila was very quick in response. I almost thought I’d have to buy a new MacBook but Benny revived it.

30. 5.0Brian L.12 Apr 2020

    Good service and repair result in my MacBook Pro panel replacement.

31. 5.0Eric O.3 Apr 2020

    Great service - had an issue with screen coming unglued from surface pro 4 and they diagnosed it as battery problem. At first was a bit surprised, but the battery had expanded causing the screen to come unglued. Great service and would recommend if you're having the same issue or any with the surface x.

32. 5.0des T.3 Apr 2020

    Friendly, fast, professional!

33. 5.0Haniyah S.2 Apr 2020

    Like the way they handle the repairing. Fast and furious. Friendly and professional to get their get completed. Very impressive and price is reasonable.

34. 5.0Clarice Q.24 Mar 2020

    The team at zapplerepair was quick to respond to my request for the repair of my iMac. Fast, friendly, efficient and convenient.

35. 5.0Heng A.3 Mar 2020

    The battery and screen replacement was done with the utmost delicate manner, in my opinion. The Technician was very patient in taking time to open the screen. Done professionally.

36. 5.0Anthony L.11 Feb 2020

    Excellent and friendly service!

37. 5.0Genevieve Y.6 Feb 2020

    Thanks for repairing my Macbook Air within such short notice! Even though my macbook was not ready as the stated time but they have the best comeback service and offered to have it delivered to my house. I was disappointed but for them to go the extra mile like this is really sweet and forgiving already. Ignore any negative comments given to them and trust me Benny is really awesome. Thank you Zapplerepair and Benny 😃

38. 5.0Josiah4 Feb 2020

    Sent my pc in for a battery replacement and great work done at a reasonable price with very quick turnaround! Highly recommended, thanks!

39. 5.0Ridwan Ade K.3 Feb 2020

    Good Job, low cost repair but good quality product

40. 5.0Chris D.2 Feb 2020

    Prompt reply, competitve pricing, solid service and friendly. Highly recommend.

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