AC Aircon Services

1. 5.0Swee Aun T.28 Aug 2026

   Very fast turn around time after validation of faulty 11 years old aircons with replacement of new units.

2. 5.0siti25 Aug 2026

   they were on time despite our time crunch and came with all the tools needed. Did a good inspection of our aircon (ours quite old) and gave a reasonable price for the service they were offering. Will engage again for next time a/c issues !

3. 5.0Mohd S.25 Aug 2026

   Good service and professional work ethics.

4. 5.0Sierra A.18 Aug 2026

   Govind is a very efficient and good

5. 2.0Travel B.12 Aug 2026

   Waited few weeks to get a quote for air con replacement but did not get back. I have decided to award another vendor for the work. Shall also be more upfront on replacing one of my noisy FCU with a reconditioned unit with only a month warranty. Yes, it was indicated in the invoice but during our text conversation, it was never mentioned.

6. 5.0Velusamy C.30 Jun 2026

   Mr. Kumar did an excellent job servicing the air conditioner. He was very friendly, professional, and carried out the service thoroughly and neatly. I'm very satisfied with his work and would highly recommend him.

7. 5.0Amandeep29 Jun 2026

   Very good service and reasonable price Workers also very polite and good persons highly recommend

8. 5.0muhammed I.25 Jun 2026

   Fast and efficient service

9. 5.0Nurul H.13 Jun 2026

   Kumar was professional and helpful

10. 5.0Royce T.12 Jun 2026

    Kumar done a good job...

11. 5.0Muhd K.11 Jun 2026

    Kumar & Vasan came to service my leaking air con ant another unit. Straightforward and also very affordable.

12. 5.0Jean E.10 Jun 2026

    Kumar and Vasan giving a good service and explain the situation with me clearly.

13. 5.0Cash C.8 Jun 2026

    Arrive on time

14. 5.0chua K.5 Jun 2026

    Kumar from AC air con is very detail and professional. Good service.

15. 5.0Umesh R.4 Jun 2026

    Great work done in short time ! The elderly person was very accommodative .. highly recommend. Govind and Peter did a great job !

16. 5.0Enid L.3 Jun 2026

    My icon very good,.Kumar is very friendly and nice

17. 5.0Wing Gang S.3 Jun 2026

    Kumar is professional and does the job well.

18. 5.0Lml L.3 Jun 2026

    Kumar from AC aircond had done a good job..best service

19. 5.0Govinda R.2 Jun 2026

    Peter Vietnam do installation workmanship very nicely highly recommend

20. 1.030 May 2026

    Update: After a follow-up appointment had been arranged to inspect the leaking unit, I was informed that the appointment would no longer proceed after this review was posted. This experience left me feeling that honest customer feedback was not well received and that the commitment to follow up on the issue changed once a review was submitted. All the best to your company. On 28 April, one of my air-conditioners was leaking, so I urgently looked for a servicing company and came across AC Aircon Services. They quoted $90 for servicing 3 units, plus an additional $50 to fix the leaking issue. I was assured that the leak would be resolved, as the extra $50 was specifically charged to solve the problem. The appointment was scheduled for 11:30am, but I only received a call at 11:40am informing me that they would be late and asking if I was willing to wait. The technician eventually arrived around 12pm. Unfortunately, on 30 May, another unit started leaking again. This meant that the issue had not been properly resolved despite the additional charge and assurance given during the servicing. I also found the extra $50 charge difficult to justify, as the technician mainly cleaned the filter and performed suction on the drainage pipe—services that many other companies include as part of their standard servicing packages. What was even more disappointing was the after-sales service. When I contacted them again on 30 May regarding the new leak, they were far less responsive than before. I was simply told that someone would come the next day, but no specific time was provided. After that, my messages went unanswered, leaving me uncertain about the follow-up arrangements. Overall, I was disappointed with both the effectiveness of the repair and the level of customer service provided. Based on my experience, I would not recommend paying extra for a “leak repair” service unless a clear diagnosis and proper rectification work are carried out.

    Response from the business

    (Work was done 1 month ago, now ANOTHER unit is leaking, which is more than 20 years old aircon, follow-up appointment given within 24 hours but still give a 1 star review for other Aircon units leaking issue.) Hi Claudia, thank you for your feedback. We are sorry to hear that you were unhappy with your experience. The additional $50 charged was for troubleshooting and clearing the drainage issue for additional work done for the first time to fix the leaking unit, on top of the normal servicing for 3 units. During the appointment, the leak was checked, drainage was cleared, and the unit was tested to ensure there was no leaking before handover. As your air-conditioning system is more than 20 years old, we had also explained that older systems may develop recurring or separate issues over time due to wear and tear of aging components and piping. While the initial leaking issue was resolved during our servicing visit, another leaking issue may still occur later because of the overall condition and age of the system. Regarding the appointment timing, we sincerely apologise for the delay on that day. Due to earlier jobs overrunning, our technician informed you before arrival and we appreciate your patience while waiting. For the follow-up on 30 May, our team did respond within the same day and arranged a follow-up appointment within 24 hours. The appointment timing was also provided accordingly. We understand it may not have matched your preferred timing, but we did our best to arrange the earliest available slot for our technicians. We always strive to assist our customers fairly and professionally, and we are sorry that this experience did not meet your expectations. Nonetheless, we appreciate your feedback as it helps us improve our service and communication moving forward.

21. 5.0Zaini M.28 May 2026

    Excellent team work. Clean job too

22. 5.0Yisheng H.5 May 2026

    Kumar was very professional in the cleaning and have done a great job! Will definitely recommend!

23. 1.0Richard G.5 May 2026

    We were quoted an extra $30 for a leaking unit but this jumped to $180 as soon as the service engineers arrived. Calling the boss, she claimed it was simply a miscommunication and 30 wasn't the price it was 180 for the chemical wash. This may have been so but it felt opaque at best and purposefully deceitful at worst. We decided not to continue with the service.

    Response from the business

    Thank you for your review. Our technicians conducted a full on-site check and accurately diagnosed the cause of the leaking issue. Based on this, a chemical wash was recommended as the proper solution. We would like to highlight that professional troubleshooting involves time, expertise, and manpower, even if no service is ultimately carried out. In this case, no charges were collected despite the time spent. While we understand cost concerns, leaving a 1-star review after receiving free diagnosis may not fairly reflect the service provided. We remain committed to honest work and proper recommendations for all customers.

24. 1.0Mattias B.22 Apr 2026

    When I booked they said they need a 2h(!) window for them to arrive! And in my case they were late and didnt even arrive within this very long window. So I cancelled...

    Response from the business

    Hi Mattias, Thank you for your feedback and we’re sorry for your experience. For your 10:00 AM booking, our service operates within a 2-hour arrival window, which allows flexibility as earlier jobs may occasionally take longer than expected. On that day, our team was delayed due to extended works at the previous job and unforeseen circumstances. We updated you and informed that our technicians would arrive between 12:30 PM – 1:00 PM. We understand that this may have been inconvenient, and we truly appreciate your patience. We’re continuously working to improve our scheduling and communication to serve our customers better. We respect your decision to cancel and hope to have the opportunity to serve you better in the future.

25. 5.0siong J.6 Apr 2026

    Kumer my air con service man, know what he doing and knowledgeable of aircon issue

26. 5.0Suraj M.27 Feb 2026

    Texted early this morning, immediately booked in the afternoon, was told they'd come at 2pm for two hours, they came prompt and took less time than expected for 3 aircons serviced and fixed one broken one. The team of Govind, Kyung and Peter, communicated the issues and costs very well. Did not feel overcharged or rushed to make any decisions. Everything was fully taken care of, great customer service too. Kudos team, would definitely recommend.

27. 1.0Ling -.16 Feb 2026

    VERY UNPLEASANT experience. If I can give negative rating I will. Contacted AC Aircon at 1pm to fix 1 aircon and confirmed on the price of $50, then last min before their svc guys arrived, informed us of additional surcharge to total $90. Why couldn't this be mentioned at the beginning instead of at 9pm when their guys finally arrive!! (3 hrs late! appt was supposed to be 6-7pm) We could hv just declined at the start and search elsewhere. But then the svc guy say okay $50, ill look into it. Then after just checking they tell us, "oh screw is broken we cannot fix" & then continue to still charge me $50. Unless you pay $90 then the guy will drive all the way back to office to get the necessary "screws" Wth? Then im suppose to wait another hour for u to travel back n forth? If you were here to fix a problem, shldnt you have all the necessary tools and equipment needed?? Its not like we ask you to come clean our aircon, we sent a video of the noise it was making and told you there is a problem to properly fix...! Hello? Then what is the point of coming in the first place and charging me $50?? Jus to tell me got problem and you cannot fix?? Total BS experience and will NEVER look them up, and will 1000% not recommend

    Response from the business

    Hi Ling, thank you for your feedback. We would like to clarify and apologise for your experience. Firstly, we sincerely apologise for the delay in arrival that day, as our earlier job overran unexpectedly. The $50 quoted is the inspection / checking fee, which covers the technician’s time, transport, and professional diagnosis. This fee does not include repair cost, as the exact issue and required parts can only be confirmed after inspection. Without including any surcharge for CNY. And this pricing is also discounted from our usual $70 checking cost. After checking, our technician found that the mounting screw was broken and repair was required. The additional amount quoted was for the repair work and parts needed. We understand that we were unable to come to an agreement on the repair cost on the spot, and we fully respect your decision not to proceed. As the unit was recently serviced by another company, we also suggested that you may wish to refer back to them for follow-up. Thank you for your understanding, and we apologise again for the inconvenience caused.

28. 5.0Him J.9 Jan 2026

    Engaged this aircon company for servicing and troubleshooting as my aircon was not cooling well and making some noise. From the first WhatsApp enquiry, their response was fast and clear, which already gave a good impression. Appointment was arranged smoothly, and Alfred and Kumar came on time as scheduled. Both technicians were very professional, friendly, and patient. They took the time to check the unit properly, explained the issue clearly in simple terms, and advised on what needed to be done without any hard selling. They also shared what was necessary and what could wait, which I really appreciated. During the servicing, they worked neatly and carefully, and made sure the area was clean before leaving. After the servicing, the aircon was noticeably colder and much quieter. They tested everything thoroughly and also shared some basic maintenance tips to help prolong the lifespan of the unit. Pricing was reasonable and transparent, exactly as quoted, with no hidden charges. Overall, very satisfied with their service. Honest, reliable, and fuss-free — not easy to find these days. Will definitely engage them again for regular servicing and will recommend them to family, friends, and neighbours.

    Response from the business

    We’re glad to hear that the initial WhatsApp enquiry was clear and responsive, and that the appointment arrangement was smooth. Punctuality and good communication are very important to us, so it’s great to know Alfred and Kumar arrived on time and met your expectations. We’re especially happy that you found our technicians professional, friendly, and patient. Our approach has always been to diagnose issues properly, explain them in simple and honest terms, and advise what is truly necessary—without pressure or hard selling. Knowing that this transparency and sincerity was appreciated means a lot to us. Thank you as well for noticing the care taken during the servicing and the effort to keep your home clean and tidy. We believe good workmanship also includes respecting the customer’s space. Most importantly, we’re glad to hear that your aircon is now colder, quieter, and running smoothly after the servicing. It’s also great to know the maintenance tips shared were helpful, as we always hope to help customers extend the lifespan of their units. We appreciate your mention of our transparent and reasonable pricing—no hidden charges is something we strongly stand by. Thank you once again for your support and recommendation to your family, friends, and neighbours. We truly value it and look forward to assisting you again for your regular aircon servicing in the future. We hope to serve you better in the future

29. 1.0Shermaine W.8 Jan 2026

    Terrible service. Was late first time and didn't bring tall enough ladder even though I told them to. Decided to engage them a 2nd time as I thought it would be better since they have been before and already know the height. 1.5 hrs late and still didn't bring tall enough ladder even though I reminded when booking appt.

    Response from the business

    We’re really sorry to hear about your experience and understand how frustrating this must have been. For this visit, our technicians did bring our longest available ladder (10-step ladder). Which is longer than normal height . Unfortunately, after arriving on site, it turned out that the ceiling height and unit position were still too high to reach safely. We truly tried our best, but for safety reasons, our team couldn’t proceed without proper access. We also want to share that our team did spend time and manpower coming down, assessing the situation, and exploring possible solutions, even though the job couldn’t be carried out in the end. Regarding the delays, we sincerely apologise. We know your time is valuable, and we’re sorry for the inconvenience caused. This is something we’re continuing to work on improving. Thank you for taking the time to leave your feedback. We genuinely regret that this experience fell short of your expectations and appreciate the opportunity to learn and do better.

30. 5.0Lyners5 Jan 2026

    Kumar has been a great help with our aircon service, he made extra effort in ensuring our aircon is clean and in tip top condition. Highly recommend Kumar

31. 1.0Hendie C.27 Dec 2025

    🚨 Disappointing Air-Conditioner Service Experience – A Cautionary Tale I’m sharing this experience to caution others who may be considering engaging AC Air-Conditioner Services / Always Cool Air-Conditioner Services. ⏰ Late Arrival & Poor Communication My appointment was scheduled for 11:30am. When no one arrived, I WhatsApped the company at 11:49am to check if the technician was on the way. At 12:10pm, I received a reply stating: “Hi… Kindly inform my team come around 1.00pm.” This response was confusing and unprofessional, as it appeared to shift responsibility back to the customer to “inform” their own team. There was also no explanation or apology for the delay. Eventually, the technician only arrived at 1:15pm, almost 1 hour and 45 minutes late. ❄ Air-Con Issue Explained Clearly I explained clearly to the technician that: A gas top-up was done on 29 November 2025 by another company Two days ago, the air-conditioner became totally not cold I suspected there could be a gas leak, which was why I booked a checking appointment, quoted at S$70 🔍 Very Brief Inspection The technician spent less than 10 minutes checking the unit, mainly at the compressor, and mentioned that: They could top up gas They could weld the leaking area if a leak was found 💰 Questionable Quotation & Inconsistent Pricing The technician then contacted his office for a quotation. Quoted price: S$400 for gas top-up and welding I felt this was excessively high and requested a review The company replied that S$400 was their best price As I did not agree, I requested gas top-up only. The technician called the company again and informed me that: Gas top-up alone would cost S$200 This pricing immediately raised serious concerns. 😞 Outcome & Disappointment In the end, after all the discussions and quotations, the technician asked me to pay S$70 for the checking, which I paid via PayNow, leaving the issue unresolved and the overall experience extremely disappointing. 📝 Final Thoughts While I understand that repair costs may vary depending on the situation: Pricing should be transparent Quotes should be consistent Customers should never feel pressured or misled Based on this experience, I would not recommend this company and hope that sharing this serves as a cautionary reference for others.

    Response from the business

    We understand that dealing with a gas-leaking air-conditioner system can be extremely frustrating, inconvenient, and stressful, especially when cooling is urgently needed. We appreciate the opportunity to clarify the situation and address the points raised. On appointment timing: Our team informed you around 12:00 noon that the technician would be arriving closer to 1:00 pm due to earlier scheduling adjustments. We acknowledge that the wording of the message could have been clearer, and we apologise for any confusion caused. We will improve our communication to avoid such misunderstandings in future. On inspection and quotation: The quoted S$400 was for a comprehensive repair package, which includes: Thorough leak checking at all indoor and outdoor flare/nut connections, Welding work to rectify the leak if identified, Full gas top-up after repair to restore proper system performance This quotation was not for a simple gas refill, but for proper diagnosis and permanent rectification of the issue. When gas top-up only was requested, the quoted S$200 reflects: A System 3 + Samsung brand, which requires a larger refrigerant volume and carries higher costs Our pricing may differ from other service providers because we prioritises correct diagnosis and long-term solutions rather than temporary fixes. The S$70 checking fee is our standard diagnostic charge and is fully waivable upon any servicing or repair work carried out with us. As no repair was proceeded with, the checking fee was applicable. We respect every customer’s decision and understand that expectations and pricing comparisons may vary. We remain committed to transparency, professional workmanship, and responsible recommendations. Thank you for the feedback, which helps us continue improving our service standards and communication.

32. 5.0ah hoon C.22 Dec 2025

    Kumar is very polite and ensures that the air conditioners are thoroughly cleaned. The service is excellent!

33. 1.0Brandon L.5 Nov 2025

    Very unprofessional, not only came late but did not complete the job and left

    Response from the business

    Dear Brandon, We are unable to locate any aircon appointment booked under your name. Could you please provide us with the booking name, appointment date, and service location so that we can verify the details? If you have experienced any inconvenience or dissatisfaction, please rest assured that we take such matters seriously, as customer satisfaction is always our top priority. Kindly email us at airconservicesac@gmail.com with the relevant details so that we can investigate the matter further. This will also help us clarify any misunderstandings, as there have been cases of misleading or false reviews being posted by competitors to confuse consumers. If it is confirmed that you received unsatisfactory service from us, we will sincerely apologise and take immediate action to identify and resolve the issue, improving our Standard Operating Procedures (SOPs) where necessary. We appreciate your cooperation and look forward to your response. Thank you. Best regards, AC Aircon Services Team

34. 5.0Wu F.2 Oct 2025

    They are working hard to clear up the air-con.

35. 5.0Sem leong Chong (.30 Nov 2024

    good service

36. 5.0Alvin S.22 Nov 2024

    reasonable charges, responsive and quality services

37. 5.0茉莉20 Nov 2024

    Uncle super friendly & efficient! Arrive very quickly!! Helped us fixing the aircon & clean up very thoroughly too! Cheers

38. 5.0Qing Y.20 Nov 2024

    Very good and efficient service

No reviews match this search. Try another keyword or clear the filters.