CosyCool Aircon

1. 5.0Yap H.16 Jan 2025

   I have been using this company for the more about 5years, and every time they never fail my expectations. The service is very detailed, not in a rush, thorough and professional too. Everytime they will explain to me about the Aircon current situations and never hardsell me or anything. Thank you!!

2. 1.0Sera L.14 Oct 2024

   Never use this company!!! I had a highly disappointing experience with this aircon service company. We’ve used them annually, but after arranging one service, I tried multiple times to contact them for a second. I called and messaged repeatedly, but no one responded, even though my messages were read. It wasn’t until I mentioned reporting them for fraud that they finally responded (after 2 weeks of trying), claiming a “communication problem,” which I find hard to believe. Their service quality is poor, despite advertising Japanese workmanship. In reality, they subcontracted the work, and when I asked the technician for a service report, he had documents from various companies and even asked me which company I had booked through. I deeply regret choosing this company and cannot recommend their services.

   Response from the business

   Hi Sera, for your information we do not advertise ourselves "Japanese Worksmanship". Please ensure you are writing on the correct company review page. If not it wouldn't be very nice if you are writing a bad review for the wrong company. There are similar company names similar to us. We would like to highlight the following : Firstly our official website is www.cosycool.com.sg Secondly we do not sublet our servicing jobs to any third party Thirdly, our service reports are all via e copy. After customer made payment, it will be sent automatically via backend system. All the above you have written are very different from our company procedures Nevertheless, our official company hotline for calling and messaging are 8298 5388 / 8298 5378 available on the operating hours stated on our official website Lastly, if you are our genuine customer, do let us know who you are and what exactly went wrong. We truly believe your case isn't genuine Best regards, Cosy Cool Management

3. 5.0Angus W.24 Sep 2024

   Usually not a person who will leave reviews on google and never expect that I will do this for my recent Aircon servicing. Engaged them 1year+ ago for aircon servicing and it was an ok experience. I engaged them recently due to minor dripping, the confirmation of service was quick but everything went downhill from here. The guy came over and opened up my Aircon and tell me I need a chemical wash or haul or whatever. I just did a chemical haul in feb and it is not recommended to keep doing such procedures on the Aircon when it’s not needed. Especially when my Aircons are not in a bad shape. So I rejected the suggestion. After 40-45mins I was told that my 3units are cleaned and I was being charged $100 instead of $95 without any explanations. At the end of the service, my room was left with dirty water on my not-water proofed furnitures, toilet was filled with black water. Having that said, I didn’t make any remarks, just thought maybe they did an efficient and effective job. As I’m sleeping in the same night, my Aircon started leaking water, like consistent dripping that woke me up at 5am. Woken up puzzled, I chose to contact them on this, after pointing out my doubts for the services done, it was mentioned that their guy will come down again. This time, with no prior confirmation of timing, he told me he will come after 6pm, in which I told him I deliberately opt for wfh today just to accommodate and make this service happen. The timing was then changed to before 6pm, with no confirmed time slot. Their guy just suddenly appeared at my door step at around 3pm and that totally caught me off guard. When asked for an explanation, he told me that he was nearby so just drop by out of convenience. ??? Continuing to be puzzled by what was going on, my Aircon was opened up again and he took my water bottle to fill with water and proceed to pour it into my Aircon as a leakage test, he then proceeds to clean this piece of sponge in my Aircon and told me that there’s no leakage. ??? He told me that the leakage occurred due to the wet sponge and I clarified with him whether did he left the sponge uncleaned, my question was left unanswered. After he’s done with the “service” today, he asked me for a pen and proceed to issue an invoice of $60. I was completely blown away at this point and I chose to call his boss, after the boss’s explanation saying that $60 is the transportation, additional services and in-depth inspection of my 1 unit. ????? $60 for coming down again to rectify the procedures that you missed out? And I did not see any “additional services” done. He told me the guy will do some other cleaning with the vacuum cleaner, he then proceeded with 5mins (or less) of vacuuming and tell me that it’s done. ????? To summarize my experience with them: 1. From the way they handled my problems and questions, the company seems very unprofessional and unorganized. 2. Many hidden charges that were not made clear at any point. Brochure stated $95 for 3 units, upon servicing I was charged $100. Coming down to rectify their problems resulted to additional $60 from me. A total of $160 for 3 units, the most expensive Aircon servicing I have ever engaged. 3. I felt disrespected. Not giving me a proper time range and randomly appearing at my doorstep was a huge red flag. Anyway, my Aircon started leaking right after the $60 service. All in all, horrible experience. Will never engage them again. *Updates They sent technician James down to resolve the problems. Aircon stopped leaking afterwards. My conclusions, depending on the technician, the company do have great technicians in house. I will give them update the review this time and give them a 5 stars review.

4. 5.0Meow M.9 Jul 2024

   Mr. Aung provided aircon servicing for my home, and his professionalism and attention to detail were outstanding. Mr. Aung took the time to explain the issues with my aircon clearly and thoroughly, ensuring I understood everything. His expertise and dedication to his work are truly commendable. I highly recommend Mr. Aung for anyone in need of aircon servicing. Thank you for the excellent service!

5. 2.0Edwin W.9 Jan 2024

   Used to be 5-star review of my experience with Cosy Cool. Have been engaging their services for almost two years and even got them to change one of the units. Recent encounter with their customer service left a bad taste that I had to leave a review for their management to see (if they ever care to read). For almost two years, I have been quoted $30 per unit for general servicing. Then a few days ago, I was told that one of my unit at first floor will be chargeable at $40 due to high ceiling. I was perturbed as I have not been told on this for the many times I have engaged them. When I questioned why charge me $40 now and since I have been using them for almost two years, why now? The subsequent reply was horrific and I’m ready to report this to IRAS if it’s truly their business operandus. Their response to me was and i quote: “ very very sorry, this is not we wanted. but cost has been increasing every year. this year already 9% GST. 🙏🏻”. So the increase in $10 is due to the increase in 1% GST? Last year when I last used them in Apr it was $30 per unit. And to increase price based on the extra 1% in gst can be reported to IRAS as profiteering from the gst hike. All things left unanswered thereafter when I ask - so is the $10 increase applied on one of my units or all units? If former, is it due to high ceiling or just gst? I asked for a call back as I sincerely wanted to clarify and re-engage their services. But this whole episode with their customer service left a bad taste and reconsider other companies.

   Response from the business

   Hi Mr Edwin Firstly we would like to thank you for sharing with us the experiences you had with our customers service officer 1) we would like to thank you for commenting that we have managed to continue to keep the price for you same throughout the past few years(we have keep the price for ad hoc general cleaning unchanged for the pass 10 year fyi) even thought the cost of operation for every business in Singapore have been rising every year (directly or indirectly) 2) I would like to apologise on behalf of the customer service due to miscommunication based on the information that you have commented. I) GST hike increases our costing of operation in a direct and indirect way since the equipment and supplies pricing will all be increased. II) High ceiling unit always requires a top up of $10 since day one but was not charge to you. But we had internal meetings last year end and we are unable to absorb the cost anymore We would like to thank you for giving us the opportunity to serve you for the past few years.

6. 5.0Chris C.27 Dec 2023

   staff very helpful n good attitude, well trained!👍👍

7. 5.0Mel L.27 Nov 2023

   Technician Aung and team are very professional and meticulous. This is the first time I see technician cleans my aircon as if the aircon belongs to them. They have put in their 100% to provide clean air for us. Even with extra miles, like closing my bedroom door because I have a baby sleeping inside, explained to me in details the condition of my aircon and what treatment they are going to do, and even dispose the dirty water in a plastic bag instead of flushing down my toilet bowl/sink. CosyCool Aircon is a trustworthy company with employees that take pride in their work. Keep up the good service. 👍🏻 Thank you.

8. 5.0Rolando C.9 Aug 2023

   CosyCool has been servicing my aircon since 2020. Professional aircon technicians. Highly recommended!

9. 5.0Edwin L.25 Jul 2023

   Jay was the serviceman that came over to assess the aircon unit for my house. He was very professional and knowledgeable, when all length to check/troubleshoot the issues. Thank you Cosy Cool for having such an employee under the company. Definitely top notch customer service.

10. 5.0Anthony C.13 Jul 2023

    On Wednesday, 12 July 2023 Sky is patience and have indeed assist me to make a decision wisely on my Aircon repair work. He is careful and paying attention in details when doing the repair work. From Anthony Choo Blk 113 Hougang Avenue 1

11. 5.0Sonia L.27 Jun 2023

    Technician Jay is good! He solved my AC issue. I am someone who is very busy with a lot of things to worry about on my plate. He was very patient and professional explaining the uncertainties repeatedly. To some people Technicians are just people paid to do a job but the job that they do really is very laborious, tedious and dangerous. So even though I paid your company a payment for a service rendered but I am grateful to Jay For solving my AC problem so that I can have a good sleep and one less worry to think about. 🙏 thank you!

12. 5.0Pus D.27 Jun 2023

    Very helpful technician when doing the service.

13. 5.0Yeow Beng Moses T.13 Jun 2023

    Contacted Cosy Cool to clean my aircon system for the first time last Saturday. Very promptly got a confirmed appointment almost immediately and servicing was carried out on the following Monday, yesterday. At the same time, I received a quick quotation for the services that I requested for. Punctually, Lucas, the serviceman, came with a helper. They were very efficient and cleaned both units of my aircon in only half an hour. They did a very thorough job as I observed them. As for the aircon condenser, I had earlier on requested for a chemical wash. However, Lucas — in his professional assessment — informed me that chemical cleaning wasn’t required as the condenser was still working efficiently. This saved me more than $100. Lucas could have gone through the motion of doing a chemical cleaning, charged me for something that wasn’t needed and I would be none the wiser. But Lucas did not, and it was very evident that Cosy Cool employs an honest crew with great integrity. So, I really appreciate not just a very professional and efficient job that was well done, but also that Cosy Cool doesn’t perform unnecessary work and then charge me unfairly. Thanks Lucas and Cosy Cool 👍😊🎊👏

    Response from the business

    Thank you boss for your review. It will only motivate us to be better and better. We at CosyCool believe in long term relation with our customers providing them with our professional knowledge and advise customer what needs to be done or not. Integrity is also important part of our core value. Thank you and have a nice day ahead

14. 5.0SERENE L.29 May 2023

    Aung, the technician, is very polite, meticulous and diligent. I feel assured by their services. They come ready with plastic sheets to cover furniture near the aircon units. They are also careful to dispose the dirty water that runs out from jetwash. Everything is neat and tidy so I did not have to worry about cleaning after that, especially since i have a baby They are also honest in their assessment of the aircon conditions and will not recommend extra services unnecessarily. It was top notch service with a peace of mind.

15. 1.0ARABINDA S.19 May 2023

    Greedy service provider who quotes high for old units. They cancelled chemical cleaning appointment in less than 12 hours without citing reason! Also, their technician NEVER vacuum or dust out fins during regular servicing....technicians seems to save cost & time for a worthless company!! Simply NOT WORHY!!

    Response from the business

    Hi there, can you please provide us with your contact and service location details to enquiry@cosycool.com.sg where we can conduct internal investigation if required. Because recently there are companies having similar names and disgruntled customer just come and post a negative review not done by us. This is really unfair. Do give us a chance to verify. Thank you

16. 5.0mark S.18 May 2023

    Moved into a new apartment and looking for aircon servicing company Google maps helped and I engaged Cosy Cool Aircon . Great service .. on time, quick and friendly Would highly recommend You can always tell how well the company is run by how tidy the vans are ;-)

17. 5.0Mandhy L.28 Apr 2023

    Been using this company many years. Their service professions are very professional, do not anyhow clean for the sake for cleaning. They will give advice to whether it is required to service or not. I have 5 units and 2 hardly use. When the service staff come, will go thru and then advice me which one no need to clean. What to take note etc. Also have recommended to my own family members and clients also. Very trust worthy company.

18. 5.0shawngohys2212 Apr 2023

    Cozy aircon servicing personal are honest… they do a thorough cleaning job for my aircon units regularly. I will recommend them for servicing.

19. 5.0Yeo Ji T.11 Apr 2023

    Engaged Cosy Cool through What's App and their response was fast and timely. The technicians came to house on time and serviced the air con professionally. The technicians are thorough in their work and shared tips to maintain my aircon. 5 stars service !!!

20. 5.0Hong Y.11 Apr 2023

    The service team is very professional and AC cleaning is always done thoroughly. Recommended

21. 5.0Vincent L.10 Apr 2023

    First time use n book a one year servicing contract with them. Was please with their service that came with one month warranty. Both their admin n servicing team were friendly, prompt in responding n advising.

22. 1.0Jibril K.8 Apr 2023

    No call no show.... UNPROFESSIONAL. At least have the decency to tell me you cannot make it by replying back to my messages/ phone call. What a waste of me and my family's Saturday afternoon.

    Response from the business

    Hi there, do you mind contact our office hotline and we can review the case together? Could it be some misunderstanding which we would like to verify and improve when necessary. We do not have any customer by the name of your Google account. Please also do check if you are writing to the correct company. We are also operating now, if there is a need, we can send a team down. Thank you very much. Have a good day

23. 5.0Victor Q.31 Mar 2023

    I would like to send my compliments to Aung the technician who came down to service my aircon. Very impressed with his professionalism. Very proactive and suggested to change my piping to resolve my leaking issue (feedback this to many technicians before but they just brushed it off). He also helped to check my compressor when some dont bother unless requested. He noticed my aircon remote is leaking battery and suggested me to change all to prolong lifespan. He is knowledgeable and is able to answer my queries. Thumbs up!

24. 1.0Sophia H.12 Jan 2023

    The guy quoted a different price when I enquired. But demands a different price upon service! As I stay alone and this is 10pm, I was afraid of trouble, so I just pay.. but please be wary! Unethical business!!! Google reviews might be fake, but I have proof of screenshots and receipts to prove. *did a chemical overhaul. The guy left one of the screws on the floor. Very careless and could have been dangerous.

    Response from the business

    Hi Sophia, do you mind contact our office hotline and we can review the case together? Could it be some misunderstanding which we would like to verify and improve when necessary We do not work till this late for any services. Please kindly contact us. Thank you!

25. 2.0James Q.27 Nov 2021

    Engaged them for waterjet servicing. The staff were pleasant enough but their method of washing wasn't worth $90 for 2 FCU. First they wrapped and taped a piece of flat plastic sheet under the FCU to collect water. A handheld battery-powered water jet was used to draw water from a pail to wash the FCU. They only use about 2-3L of water to rinse each FCU as the DIY bag can't contain much water. One FCU was very dirty and the water was all black but they rinse it once only. But to rinse it a 2nd time, they would have to remove the existing bag & wrap/tape a new plastic sheet round the FCU again. I was surprised they didn't use a proper aircon water cleaning bag (those mounted under the FCU and c/w built-in water discharge tube) and rinse it until its clean. The battery-powered waterjet gun they use wasn't powerful either.

    Response from the business

    Hi James First of all we would like to thank you for engaging our services Waterjet service is a more indept cleaning method compare to the market usual practice of vacuum and brush and its core function will be to remove mold that clogged the blower and that explains the black water that you saw. Our SOP will always be to wash the aircon untill discharged water are clear , however in many instance the first few seconds of washing removing many impurities causes the water to be black in colour and the latter part of washing which having clear water being discharged are not sufficient to Dilute and turn the bag of water back to clear condition. We have tested and gathered many feedback from customers which like our methods instead of having to see clear water with a second bag which will also increase the pricing Our technician will always recommend the appropriate services based on customers aircon condition and I believe waterjet was recommended to economically clean your aircon. It is definitely not a replacement for Chemcial Overhaul which we engaged high pressured water to do a full thorough cleaning and eventually leads to the water that passes through your aircon clear.

26. 5.0Is C.27 Aug 2021

    Wayne and Hendrick did a very good job and were considerate in keeping the place tidy. They were also friendly and chat about the process of cleaning the units. Thank you.

27. 5.0Sencha S.14 Jul 2021

    Friendly and professional service

    Response from the business

    Hi Cecilia, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

28. 5.0Siva Gopal T.29 Jun 2021

    Highly recommended! We installed two aircon units in both bedrooms in our old HDB flat. Richard and Tony are highly skilled and they installed the units with so much professionalism! Because ours is an old flat, there was more work needed than a typical job I think. But the installation was done thoughtfully and with so much care. Both technicians started at 9.30am and worked till 7.30pm because of their close attention to details. Both of them also came back on another day to do minor touch-up, which reflects their high-quality after-sales service. The work was personally supervised by the co-owners Gino and Lucas, which is indicative of their commitment to service, quality and customer satisfaction. I have not seen such dedication and commitment elsewhere, particularly in times like today where workers have to rush their jobs because of over-booked schedules, and hence compromising quality. Coordinating the installation with the office staff via WhatsApp and payment via PayNow was prompt and done with ease! Many thanks to the Cosy Cool team!

    Response from the business

    Hi Siva, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

29. 5.0Jonathan S.24 Jun 2021

    Excellent Service. Serviceman went that extra mile to explain how to maintain our aircons.

    Response from the business

    Hi Jonathan, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

30. 5.022 Jun 2021

    Thanks to Tony Teoh and Richard Chiam today 22-June 2021 for a very professional service.

    Response from the business

    Hi Tan Chin, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

31. 5.0Jamie P.21 Jun 2021

    Very good service

    Response from the business

    Hi Jamie, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

32. 5.0Shirley C.16 Jun 2021

    Sky and Hendrick explained how to maintain the airconditioning system and thoroughly explained which part of my aircon unit was faulty before he started repair work. Very meticulous and sincere guys!

    Response from the business

    Hi Shirley, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

33. 5.0Stephen T.15 Jun 2021

    Great experience! Have been with them for almost 8 years! Today request on troubleshooting and rectification completed fast! Thank you Wayne!

    Response from the business

    Hi Stephen, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

34. 5.0Chandrasekaran S.15 Jun 2021

    Wayne and Jeff provided very good aircon maintenance service. They were punctual, fast and provided extra maintenance as needed. Will recommend to others.

    Response from the business

    Hi Chandrasekaran, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

35. 4.0Charlotte T.11 Jun 2021

    Hendrick and Sky were very professional when servicing my air con, did a very thorough job of cleaning the air con. They also explained very patiently about the issues with my air con

    Response from the business

    Hi Charlotte, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

36. 5.0Robert C.11 Jun 2021

    Wayne Cheah did my ac servicing incl chemical cleaning and he and his team did a fantastic job. He knew his work well.

    Response from the business

    Hi Robert, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

37. 5.0Stephen O.8 Jun 2021

    Good, frank and honest advice from Sky and his colleague. Kept the work area clean. Another reliable service from them

    Response from the business

    Hi Stephen, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

38. 5.0farizal U.7 Jun 2021

    Excellent service from Sky and Richard. Very friendly and informative and very polite too! Strongly recommended!

    Response from the business

    Hi farizal, thank you for the 5-star ratings and reviews. We'd be glad to serve you again!

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