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Reviews are mostly for routine aircon servicing, with Mazedul named in many of them as the technician. Customers praise thorough, fast cleaning, courteous and punctual visits and a tidy finish. Of 49 written reviews, 8 say they used the business again, 7 say the problem was fixed and 4 say it came quickly. It is rated 4.9 out of 5 from 3327 Google reviews and publishes a WhatsApp number. Send a message on WhatsApp with how many units you have and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Aircon Technician Mazedul is not only courteous, but he is also fast and thorough in cleaning my two aircon units without dirtying the place.
Keep up the good work!
I will engage his services for future aircon cleaning.
4.0Kate K.
Mazedul, cleaning is good
5.0Eugene Wei Liang T.
Mazedul
5.0Fanny H.
Mazedul did a great job in servicing my AC. Thorough and fast. Helped to clean up the area as well.
4.0Minami R.
Mazedul did well
5.0Pengcheng Z.
Mazedul works well in the ac maintenance
5.0Kavid Y.
Mazedul from DW Aircon was very helpful and professional. This is a service that I have been using for more than a year and so far it has been satisfactory. I would recommend others to give it a try.
Response from the business
Dear Kavid,
Thank you for taking the time to leave us positive feedback. We are glad that you are pleased with our aircon services. We will continue to hone our skills and expertise to provide excellence to all our clients. We truly appreciate your support!
Cheers,
DW Aircon Servicing Singapore
5.0Phat M.
Mazedul did a great job
5.0eriana E.
mazedul is a great one ! fast and good attitude 👍
5.0Yau H.
Very professional service by mazedul !
Response from the business
Dear Yau hy
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Hazirah S.
Had my aircon serviced by Mazedul and I’m very satisfied with the service. He was punctual, professional, and took the time to clean everything thoroughly. My aircon is now much cleaner and cooling much better. Thank you for the excellent service— I would definitely recommend Mazedul to anyone looking for reliable aircon servicing!
1.0Derick T.
There were repeated miscommunications, and I was asked the same questions multiple times despite having already provided the information. The need for repeated confirmations caused unnecessary delays and made the process frustrating. I hope the team can improve its communication and follow-up procedures.This is for arranging of replacing water heater.
Response from the business
UPDATE: Dear Derick Tan, thank you for sharing your feedback. We are sorry for the frustration and inconvenience caused while you were arranging the replacement of your water heater.
After reviewing the conversation, we acknowledge that there were several communication issues during the enquiry and booking process. Our follow-up procedures did not provide the continuity and coordination expected, and the information you had already shared was not properly carried over. This resulted in repeated questions, inconsistent information and unnecessary delays. We understand how this affected your confidence in our service.
Your feedback has been shared with the relevant teams, and we are reviewing our enquiry transfer, communication and follow-up procedures to prevent similar situations from occurring.
We sincerely apologise for your experience and respect your decision to engage another contractor. We hope you may consider giving us another opportunity to assist you in the future and provide you with a smoother and more reliable experience.
Sincerely,
DW Aircon Servicing Singapore
_________________________________________
Dear Derick Tan, thank you for your feedback. Please be assured that we take all of our customers’ feedback seriously and are carrying out a thorough investigation regarding this matter. Thank you for your patience and we will get back to you as soon as we can.
Best Regards,
DW Aircon Servicing Singapore
5.0GymRat2026
Faruk was very patient and diligent. He cleaned all the air cons thoroughly, even though they were dirty and have not been serviced for a long time. Really appreciate it.
5.0
Mazedul did a great job, professional and thorough.
4.0jassica S.
9 June 2026 - usual servicing today. Service staff is good but the admin reply is a little...
They were supposed to come at 4pm to 430pm. I put off my work and home tasks so I won't be blocking them and can open door for them when they come. I messaged twice asking because in the end, they only came at 445pm.
Admin replied to say they understand I'm excited but unfortunately they have to change the slot to 430-5pm and hope I understand.
Excited?? I hope some respect is shown to your customers whose time is precious especially during a working day.
Furthermore, the staff borrowed ladder from me to clean the aircon (what if I don't have a ladder) and asked to use my toilet (I only have one toilet and prefer not to have strangers using it) but in the end I let him used it. I don't blame the staff because he's trying his best but maybe the company should lighten his schedule and provide him with the tools to do his job.
--------
Murthi was very efficient in cleaning and servicing my 2 aircon units. He explained any issues he found with the units and left clear instructions.
Previously I had leakage issues and Everyworks managed to resolve them too by retaping the pipes. Will definitely engage them again
Response from the business
Dear jassica sun,
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Adrian C.
Home cleaning worker for aircon Mazedul is very professional!
Response from the business
Dear Adrian Chow
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
4.0anna O.
I initially had a very disappointing experience with this company. The technician arrived 40 minutes late, left an aircon flap improperly installed, and only completed 3 out of the 4 scheduled units. To make matters worse, there was a frustrating miscommunication where the technician promised to return the next day for the final chemical wash, but the office team told me they were fully booked for two days.
However, I am thoroughly impressed by the company’s excellent turnaround service today. Govin and Karin came down to complete the chemical cleaning, and they did an absolutely phenomenal job. They didn't just rush through the work; they performed a highly thorough check-up on the entire unit to ensure everything was running perfectly and that there were no lingering issues. Both Govin and Karin are incredibly professional, knowledgeable, and clearly experts at what they do.
While the initial visit fell short, their swift and stellar service recovery completely made up for it. Highly recommend Govin and Karin for their professionalism.
Response from the business
UPDATE: Dear Anna, thank you for giving us the opportunity to complete the follow-up service and for taking the time to update your review.
We are pleased to hear that Govin and Karin were able to assist and provide a positive experience. Your kind words and recognition of their professionalism mean a great deal to the team, and we will be sure to share your feedback with them.
We truly appreciate your understanding, support, and the opportunity to make things right. Should you require any assistance in the future, please feel free to contact us via WhatsApp at +65 8241 0032 and our team will be happy to help.
Thank you again, and we look forward to serving you again in the future.
Best regards,
DW Aircon Servicing Singapore
_____________________________________________________
Dear Anna Ong, we regret to hear about your recent experience. Rest assured that we take all of our customers’ feedback seriously. We will conduct a proper investigation in light of this concern. We appreciate your patience and will get back to you as soon as possible. Thank you.
Best Regards,
DW Aircon Servicing Singapore
5.0suhe Z.
Mazedul did the work efficiently.
👍🏻
Response from the business
Dear suhe zhang,
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Joey L.
Mazedul.
Fast and efficient.
Thorough and answer questions well
1.0M D.
Unprofessional. Changed appointment last minute. Even after confirming they will maintain the original timing, still send someone at the wrong time
Response from the business
UPDATE: Dear M Dita, thank you for taking the time to share your feedback. We sincerely apologise for the frustration caused by the handling of your appointment.
We understand that you had specifically requested for the servicing to be carried out at 10:00 AM and had clearly advised that an earlier timing was not suitable. Although your preference was acknowledged and the appointment remained scheduled for 10:00 AM, we regret that our technician arrived earlier than the confirmed timing. We recognise that this was not in line with the arrangements that had been agreed upon and understand why this resulted in a disappointing experience.
Your feedback has been reviewed internally with our operations team, and we are reinforcing the importance of following confirmed appointment timings and customer instructions to help prevent similar situations from occurring in the future.
We appreciate you bringing this matter to our attention and are sorry for the inconvenience caused. Should you be willing to give us another opportunity in the future, we would be grateful for the chance to provide a better experience.
If there is anything further we can assist with, please feel free to contact us via WhatsApp at +65 8241 0032.
Warm regards,
DW Aircon Servicing Singapore
____________________________________
Dear M Dita, we sincerely apologise for the experience you have encountered. This is not the standard of service we aim to provide. Please rest assured that we are looking into the matter carefully and will investigate this incident.
We appreciate your patience and will get back to you as soon as possible. Thank you.
Regards,
DW Aircon Servicing Singapore
5.0Servien K.
Aircon Servicing Workwe Mazadul, good 👍🏼
1.0Aalhad R.
I am extremely disappointed with the service. What should have been a straightforward AC repair turned into nearly a month of wasted time, terrible internal communication, and ultimate unprofessionalism.
The original technician came on May 2nd to service my units and inspect a broken AC. He hooked up a harness, climbed out, opened the condenser, and told me he knew exactly what part was needed and would call back. Two weeks passed with zero updates. When I followed up, they seemed to have no record of what he did and asked me to take photos of the condenser myself—despite their own guy having already opened it up.
They then scheduled a revisit for May 22nd. Instead of bringing the required parts or fixing the issue, the technician who showed up spent his time trying to upsell me on a chemical cleaning. When it came to actually checking the condenser, he claimed it was unsafe to do alone and that he needed a second person, meaning the entire visit was a waste of time.
We rescheduled for May 29th between 6:45 PM and 7:30 PM so they could bring the proper manpower. By 7:30 PM, absolutely no one had shown up, and no one bothered to alert me. I had to message their support myself to ask if they were even coming, only for them to casually reply that they needed to reschedule again.
Wasted my time multiple times, zero internal coordination, and zero respect for a customer's schedule. Wasted a month of my time and paid $75 for a servicing that completely failed to fix the actual broken AC problem I raised a month ago in the first place.
Response from the business
UPDATE: Dear Aalhad, thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience caused by the delays, repeated rescheduling, lack of follow-up, and poor communication throughout the handling of your case.
After reviewing the matter internally, we acknowledge that there were several lapses in our coordination and communication which resulted in a service experience that fell short of our standards. We fully understand your disappointment, particularly after the amount of time you spent trying to resolve the issue with us.
Your feedback has been shared with the relevant team members and will be used as a case study to improve our internal processes, communication, and appointment coordination moving forward.
We sincerely regret the experience and appreciate you bringing these issues to our attention. While we understand your decision, we hope there may be an opportunity for us to regain your trust and serve you better in the future.
Regards,
DW Aircon Servicing Singapore
_______________________________________________
Dear Aalhad, we regret to hear about your recent experience. Rest assured that we take all of our customers’ feedback seriously. We will conduct a proper investigation in light of this concern. We appreciate your patience and will get back to you as soon as possible. Thank you.
Best Regards,
DW Aircon Servicing Singapore
5.0星宇
Very professional and quality cleaning up the fan coils, each unit the tech removes the rotor fan out from the wall and spreads with water and clean it. Unlike other contractors, which do not remove the rotor fan just brushing through the motions and said only chemical cleaning need to remove and up-sale you for chemicals cleaning.
5.0HEYHAN O.
Had a great experience with the aircon servicing done by Nasir. He was professional, efficient, and very thorough in his work. He took the time to ensure everything was properly cleaned and functioning well before leaving. Really appreciated his attention to detail and the care he put into the job. Highly recommended!
4.0Vincent L.
Nasir did a quick and good job. Thanks.
5.0Ryan Lim Xing Y.
Nasir is great and professional
5.0Hameed G.
Nasir did a great job. Even though the filter was very dirty, he patiently cleaned everything thoroughly. The office personnel also coordinated very well to execute the job smoothly from the appointment stage.
5.0FONG D.
Nasir did an excellent job to clean up 5 aircon and professional with his work。
5.0Anand P.
I am a repeated customer getting their service. This time around had Nasir coming over. It was seen that they were going more for customer satisfaction, more than with the intent to earn more money from the clients so appreciated it for that. Nasir also ensured that the aircon was properly cleaned with a pleasant attitude.
Recommend their services again. Especially technician Nasir
Response from the business
Dear Anand prabhu
Thank you for taking the time to write this very positive review. We're grateful to have served you and are glad to know that you are pleased with both our aircon repair service and customer support. Rest assured that we will continue to work hard to hone our skills and expertise to serve you even better. Please don't hesitate to call us should there ever be a need for any aircon repair works again. Have a great day.
Cheers,
DW Aircon Servicing Singapore
5.0Aye Chan T.
Nasir by good service
5.0S L.
NASIR goes the extra mile for my aircon servicing.
5.0David C.
Nasir was very professional and efficient! He arrived on time and was very pleasant!
5.0Raihan J.
Nasir Is very professional and patient, explain all the purpose of aircon function and was meticulous in his job. Takes his job very seriously and hardworking. I recommend Nasir for aircon servicing in the future. Good Job
5.0
Nasir was really efficient and helped me understand why the aircon was leaking - great service and attitude! 👏
5.0Norma M.
Nasir
2.0Ryan T.
Poor servicing. They never suction my aircon adequately. Then when it chokes up they want to charge me for a gas flush. Water has been dripping everywhere.
Response from the business
UPDATE: Dear Ryan, thank you for taking the time to share your feedback. We’re really sorry for the repeated inconvenience caused — especially with the water leakage happening again after servicing. This is not the standard we aim to deliver.
We understand your concern regarding the drainage not being properly cleared during the earlier visits. After a further assessment by a different technician, the root cause was identified as a choked drain line, which has since been properly cleared. The unit should now be functioning without further leakage.
We also acknowledge that the repeated revisits and disruption caused were far from ideal, and we should have resolved this more effectively from the start. Your feedback has been shared with the team to reinforce the importance of thorough drainage checks during every servicing to prevent such situations.
Thank you for bringing this matter to our attention. We’ve also reached out to ensure everything is working well — if there are any further concerns, please feel free to contact us via WhatsApp at +65 8241 0032 and our team will be happy to assist.
Best regards,
DW Aircon Servicing Singapore
___________________________________________
Dear Ryan, we regret to hear about your recent experience. Rest assured that we take all of our customers’ feedback seriously. We will conduct a proper investigation in light of this concern. We appreciate your patience and will get back to you as soon as possible. Thank you.
Best Regards,
DW Aircon Servicing Singapore
5.0
Dhanabal arrived on-time and did an excellent job servicing three ac units. He was also friendly and helpful giving tips.
5.0SunCheom J.
Excellent servicing by Mr. Mazedul! Aircon felt much cooler after the maintenance. 😁
4.0Maya T.
Pretty happy overall. Cleaning was done quick and efficient, although he was late for appointment, he made sure he called and inform me. Faruk was courteous and polite.
5.0Stefan S.
Fast and quick response. Would use them definitely again. Good experience. Ms Goh (CS officer) did respond quickly and handled the appointment arrangement without a problem. Mr. Mazedul, the technician, was friendly while working and explained after he completed the works what he has done. All in all happy to recommend.
Response from the business
Dear Stefan Staske
We are grateful for your kind and honest feedback. It is our great pleasure to have met your aircon servicing needs. We will provide the same consistent service and quality for every servicing. Cheers and have a great day ahead!
Cheers,
DW Aircon Servicing Singapore
5.0Kan C.
We had an excellent Aircon service today by Mazedul.
Response from the business
Dear Kan Chen,
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Chiuteing C.
Very happy with Mr Faruk He’s always very punctual, very courteous and does his job really well. Thanks very much
Response from the business
Dear Seaman
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Tan Wei M.
Thanks Mazedul for the service!
Response from the business
Dear Tan Wei Ming,
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
5.0Tham V.
Home clearing worker MAZEDUL.. very fast and experience worker..
5.0Jabez E.
Faruk did a great job
1.0Kevix L.
Reached out to them on whatsapp (through the link on their website) in the middle of the night. Was directed to Everyworks whatsapp account instead of DW AC directly. Shared the problem I am facing as requested by the chatbot and was told they will be replying in the morning.
Asked for an update in the morning but to my surprise, was told that they are not specialized on the service and ask to reach out to other vendor (although their website stated that they provide AC repair and even had the issue I'm facing stated in their AC repair symptoms section). After I questioned that their website stated otherwise, was told that it was a confusion, they do provide the service and technical team will be reaching out to me ASAP. However, when I ask when can I expect the technical team reach out to me, the respond came as they are unable to proceed due to manpower issues.
I am not sure how good they are from the technical standpoint as this is the first time I am contacting them for services but the customer service will be an area for improvement in my perspective.
Response from the business
UPDATE: Dear Kevix, thank you for taking the time to share your experience and for bringing this to our attention. We are sorry for the confusion and frustration caused during your enquiry. This is not the standard we aim to deliver.
Based on our internal review, we acknowledge that there were inconsistencies in how your request was handled — from the initial response, to the clarification on service availability, and the subsequent updates provided. Your enquiry was related to an aircon repair issue, and at that time, we were unfortunately unable to support this category due to manpower constraints. This should have been communicated clearly and consistently from the start, and we sincerely apologise for the back-and-forth experience.
We also recognise that this service is mentioned on our website, and we understand why this created the expectation that we could assist. We are currently reviewing both our service listings and internal processes to ensure better alignment between our chatbot, customer service team, and actual service availability — so that customers receive clear and accurate information from the outset.
We apologise for the inconvenience caused and appreciate your feedback, as it helps us improve. If you need any assistance, please contact us through WhatsApp at +65 8241 0032 and we will be glad to assist.
Best regards,
DW Aircon Servicing Singapore
______________________________________________
Dear Kevix, thank you for bringing this to our attention. You can be assured that we take our customers’ feedback seriously. Please know that we are completing a thorough investigation of this matter. Thank you very much for your patience and we will get back to you once we have the necessary information.
Best Regards,
DW Aircon Servicing Singapore
5.0Pin Siong David P.
Faruk did an excellent job, cleaning my aircon. He was thorough, careful & knowledgeable. Thank you for a job well done, Faruk!
5.0Linh Thuy T.
Mazedul is very kind and thorough. He communicates well with me in English, he did his job carefully and cleaned up well after he was done. I have nothing to complain!
5.0Myo A.
Ramesh has provided aircon cleaning service today. He has done a good job & has good customer service as well. Thanks.
Today (07 April) i did the servicing again & the work is excellent. Faruk was the one who did the work & did the great job.
Response from the business
Dear Myo Aye,
Thank you for finding the time to give us a 5-star review. We really appreciate your kind support and are fortunate to have served nice customers like yourself. Please don't hesitate to call us should there ever be a need for any work again and we will give our best to serve your needs. Have a great day!
Cheers,
DW Aircon Servicing Singapore
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