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Customers are mostly long-term aircon servicing clients on yearly or quarterly contracts, with some installations, and many praise punctual technicians, clear explanations and prompt replies from the office. Of 30 written reviews, 16 say they used the business again, 5 say the business came quickly, 4 say the problem was fixed and 2 say they knew the price before work started. If you take a contract, read the payment and warranty terms first, and ask for any extra work to be quoted before the visit ends.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
worker service on time is great appreciated. Their service very details and clean. At last also check and report enough gas or not. We are happy to have air cond service with them.
Response from the business
Thank you, Ms Sylvia, for the 5-star review! 🌟
We’re delighted to know our team’s punctuality, attention to detail, and thorough gas checks left a great impression. Your satisfaction means a lot to us, and we truly appreciate your trust and support.
We’ll continue to deliver clean, detailed, and reliable aircon servicing every time. ❄️👍
1.0m K.
standards have fallen by A LOT.
guy comes in, opens the aircon units and says "looks clean" then wipes the fins with a cloth (??? damaging my fins?) and doesn't use the vacuum cleaner he brought with him.
they uses to cover things under the aircon with a plastic cover to prevent dirt but they bring the cover now and don't use it. what used to be a two people 1 hour job is now a one man 20 min affair.
1.0Lyn C.
My first and last with this company. Bad service and people leaving customer service. Many others much better pricing and after sales.
1.0sun M.
(19 February 2026)
Was returning customer who wanting to get Fujita to do the new aircon for our new private property as the first one was done by them.
Upon calling on 11 February 2026, I asked if the two salesperson/admin (Angie and Shu Xuan) I previously dealt with still with the company but the person did not answer my question and asked what do I want to do when I have clearly shared we would like to have Fujita to do aircon for us for new house (I did not stated anything about servicing in any point of time).
And I told this lady Ms W who picked the phone that our current house was done by Fujita was handled by Angie and we were previously referred by one of their clients so now we wanted to get quotation for new house. And she told me to WhatsApp them for inquiries but before I ended the call i politely asked again if Angie left? And she very rudely replied me in a harsh tone "what is it so important? Angie is still around but I am handling all these!!"
If this is about the commission that you are going to earn, then please upfront and tell your prospective client and not to reply in such way.
Kindly bear in mind, every customers have their rights in choosing back their previous salesperson or person they dealt before if they are comfortable with him/her.
We will not be engaging Fujita for any of our aircon moving forward be it get new aircon or servicing.
5.0G T.
Technicians prompt and efficient with servicing the aircon. diagnosis of problem and was able to quote on the spot for me to make my decision.
Ms Lai waS also prompt in her WA replies and updates. Great overall experience and service!
Pricing was reasonable as ci.pared to other Aircon servicing and repair companies.
Give them a try if you are not satisfied with your current servicing company.
Response from the business
Thank you for your kind words and detailed feedback! We’re glad to hear our technicians and Ms Lai provided prompt, efficient service and clear communication throughout. Your positive comments about our pricing and overall experience mean a lot to us.
We’ll continue working hard to earn that fifth star next time! 🌟
Appreciate your trust and support — we look forward to serving you again. ❄️🙏
5.0Chow Peng T.
We have used Fujita M&E for our aircon servicing for more than 1 year. Their service is good and they are punctual. They are very detailed in their cleaning. If you have any questions or doubts, they will explain clearly. Most important, the technicians and customer service staff are polite. We will not hesitate to recommend their service to our friends. Thumbs up for them! Keep up the good work!
Response from the business
Thank you so much for your wonderful review and for trusting us with your aircon servicing for over a year! We're glad our team’s punctuality, detailed cleaning, and clear explanations made a difference.
It means a lot to hear that both our technicians and customer service staff left a good impression. We truly appreciate your recommendation — it keeps us motivated to maintain high standards.
Thank you again for the support, and we’ll continue to deliver our best! 👍❄️
5.0Apple L.
Using Fujita Aircon many years.
Prompt service and super friendly technician with good experience/knowledge.
价格合理！(from: 罗弄101｝
👍👍👍
Response from the business
Thank you so much for your continued support over the years! We're really glad to hear that our prompt service and experienced technicians have served you well. 😊 We are very grateful for your continued support and will continue to repay you with reasonable prices and excellent service!
If you ever need assistance again, we're just a call away. 🙏❄️
2.0Madeline G.
Recent renewal service, any issue the technician should advise and rectify for cleaning with owner and not after services, back to office and quote for additional service, labour and materials again.
Response from the business
Hi Ms Madeline, thank you for your wonderful 5-star review! We're delighted to hear that you've had such a positive experience with our scheduling system and service team. Our commitment to prompt communication and on-the-spot problem resolution is indeed a core part of our service philosophy. Your feedback motivates us to maintain and even improve these high standards. We truly value your trust in our services and look forward to continuing to serve you with the same level of dedication. Thank you again for taking the time to share your experience!
5.0Pauline Cassidy A.
Reliable, professional, good value. Fujita have been our go to aircon service team for 10+ years now and we are always happy with their work. Plus, it’s reassuring to see the same guy coming each time we get an ac service.
Response from the business
Dear Ms Pauline,
Thank you so much for your kind words and continued trust over the past 10+ years. We're truly grateful to have been your go-to aircon service team, and it's always a pleasure serving you. We're glad to hear that our consistency and professionalism have given you peace of mind. We'll be sure to share your feedback with our technician—it means a lot to him and the whole team. Looking forward to many more years of reliable service!
Warm regards,
Fujita M&E Team
1.0Rohit B.
Negative Ratings
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Please exercise caution when dealing with Fujita M&E Pte. Ltd. Their primary focus appears to be locking customers into one-sided contracts rather than providing quality air conditioning services.
Their service agreements are written to benefit the company, not the customer — with strong emphasis on payment terms, including penalties of 5% for late payment, and disclaimers such as “no warranty on chemical cleaning.” Meanwhile, their actual service is far from professional. Technicians are often untrained, completing the entire 4 aircon and 2 compressor servicing in just 15–20 minutes, and ignoring basic safety measures — as evident from the attached photo where a worker accessed an aircon latch without any protective gear.
The front desk is only prompt when it comes to invoicing and payment reminders. They do not track service schedules properly, leaving customers to follow up for quarterly servicing themselves.
Despite their claims of professionalism, their staff consistently demonstrate a lack of skill and care. It is clear that their business model is focused more on contract enforcement than genuine service delivery.
For your safety and peace of mind, it is highly recommended to consider more transparent and competent service providers.
==================================
Evaporator Coil Negligence – Evidence Attached
Despite clearly stating in their contract that evaporator coil cleaning is part of the service, Fujita M&E Pte. Ltd. failed to deliver on this. Attached are photos taken immediately after their supposed servicing, showing the coil still completely clogged with dust and grime.
This shows a lack of professionalism and raises serious doubts about their recommendation of “chemical cleaning” and “thorough maintenance.” Not only is this a violation of agreed service terms, but it poses health risks due to poor indoor air quality.
Customers should be cautious — the company emphasizes payment schedules and penalties, but not actual quality or safety. Their service was rushed, incomplete, and not aligned with what was promised under contract.
Response from the business
Dear Mr. Bansal,
Thank you for your feedback. We have reviewed our service documentation from your visit on 03/04/2025 and would like to provide clarification on the work performed.
Our technician's report and photographic documentation show the actual condition of your evaporator coils, which were heavily contaminated with accumulated dirt and debris. As documented in our work order (reference #271041), our technician correctly identified that 2 units required chemical cleaning and provided you with this professional recommendation based on the equipment's condition.
Our quarterly servicing contract covers routine maintenance including filter cleaning, drainage vacuuming, and basic inspections. The extensive contamination visible in the documentation photographs demonstrates why chemical cleaning was recommended - standard cleaning methods are insufficient for coils in this condition, as confirmed by industry best practices.
The work order shows our technician completed the contracted services and provided appropriate recommendations for the additional chemical treatment needed. The photos taken during service clearly document the coil condition that necessitated the chemical cleaning recommendation.
We maintain detailed service records and photographic documentation for quality assurance purposes. Our technician spent appropriate time assessing each unit and provided professional recommendations based on actual equipment condition.
We stand behind our service quality and documentation standards. If you have specific concerns about our service delivery, we welcome discussing them based on factual service records.
Best regards,
Fujita M&E Pte. Ltd.
5.0Li X.
I have been using Fujita M&E aircon service for more than 10 years. They are always responsible and efficient in their work, even for urgent request. On top of excellent work, their service is value adding with competitive rate yet excellent competence. I would strongly recommend this company for aircon servicing.
Response from the business
Thank you for sharing your wonderful experience with Fujita M&E, Ms. Li Xiao! We deeply appreciate your continued trust in our services for over a decade. Your feedback about our team's responsiveness and efficiency, especially during urgent situations, is exactly what we strive for. We're particularly grateful that you recognize both the value and quality of our work - it's our mission to provide top-notch service while keeping our rates competitive.
Your strong recommendation means a lot to us, and we look forward to continuing to serve your air conditioning needs with the same level of excellence you've come to expect from us. Thank you for being such a loyal customer!
5.0Ykik
Super good service and skills. Got to know them from my workplace and employ them for my house too. Good service. Washes really clean and no need to head back to double job unlike other ac vendor . Reasonable price too. Efficient team of technicians and office lady. Thank you Ms Lai too who always entertain my questions when i feel so paiseh for asking 😄
Response from the business
Thank you so much for taking the time to write such a wonderful and detailed review! We're delighted to hear that our AC servicing has met your expectations both at your workplace and home. It means a lot to us that you appreciate our thorough cleaning work that gets the job done right the first time.
Ms Lai is especially grateful for your kind words - there's absolutely no need to feel "paiseh" about asking questions! We believe in providing clear communication and support to all our customers.
We truly value long-term relationships with customers like yourself who trust us for both their business and personal needs. Thank you for highlighting our team's efficiency and reasonable pricing. Your continued support motivates us to maintain our high standards of service.
Thank you again for your 5-star review and recommendation. We look forward to serving you again!
1.0Abbas R.
I have been using Fujita for about 6 months now. We have taken a two year maintenance contract. But to my surprise their last visit the technician wanted to overcharge me for a faulty capacitor. We refused to take their service and went for alternative provided who did it for less than half the cost! What is interesting is that the cost of item was around $30-40 and they wanted to charge me 9x this price! It took the guy only 5 mins to fix. I will be cautious in future.
Response from the business
Dear Mr Abbas,
Thank you for sharing your experience and feedback on our service. We appreciate the opportunity to understand your perspective and provide clarity on our pricing structure.
As a professional service company with a dedicated team of technicians, our pricing reflects more than just the cost of a single component. When you choose our service, you're investing in:
1) Expertise and Training: Our technicians undergo rigorous, continuous training to ensure they can diagnose and resolve issues accurately and efficiently. Each team member is certified and brings years of specialized knowledge to every job.
2) Quality Assurance: We don't just replace parts; we provide comprehensive diagnostics and ensure the root cause of the issue is addressed. This helps prevent future breakdowns and potential more expensive repairs.
3) Comprehensive Support: Our service includes warranty labor, professional documentation, follow-up support, and the backing of a reliable company with established reputation and infrastructure.
4) Overhead Costs: Unlike individual technicians, we maintain a professional organization with dedicated support staff, training programs, insurance, and infrastructure that ensures consistent, high-quality service.
5) While a solo technician might complete a quick fix at a lower cost, we prioritize long-term reliability and customer satisfaction. The seemingly higher upfront cost translates to peace of mind and professional-grade service.
We're committed to transparency and would be happy to discuss our pricing in more detail. If you'd like to review the specifics of the capacitor replacement, we welcome the opportunity to provide a detailed breakdown.
Thank you for bringing this to our attention. We continually strive to improve our services and customer experience.
Sincerely,
Fujita M&E Pte Ltd
5.0Evelyne P.
We’ve been with Fujita M&E for several years. They are so very good.. Accommodating, professional and very friendly. They send reminders, and answer quickly any request I may have. It’s a true blessing to have a company so reliable. Thank you
Response from the business
Dear Ms Evelyne,
Thank you so much for taking the time to share your wonderful experience with Fujita M&E. We are truly touched by your kind words and deeply appreciate your loyalty over the years. Your satisfaction means everything to us, and we strive to maintain the high standards of service you've described.
We take pride in being accommodating, professional, and friendly, and it's incredibly rewarding to hear that we've met your expectations. Our team is committed to being responsive, sending timely reminders, and always being available to address your needs.
Your review is a tremendous encouragement to our entire team and reinforces our dedication to providing exceptional service. We are grateful to have customers like you who make our work meaningful.
Thank you for your continued trust and support.
Warmest regards,
The Fujita M&E Team
5.0Voo E.
Have been using this company for many years. Very satisfied with their prompt and efficient service. Workers are polite and friendly.
Response from the business
Good Morning Ms Elizabeth, thank you so much for taking the time to share your wonderful review! We're truly grateful for your continued trust and loyalty over the years. It brings us great joy to know that our team has consistently delivered prompt and efficient service that meets your expectations. We take pride in ensuring our workers are not only skilled but also courteous and friendly. Your 5-star rating means a lot to us, and we look forward to continuing to serve you with the same high standards you've come to expect. Thank you for being such a valued customer!"
5.0Ivan A.
Great professional service and communication! Always advise on how to better use my aircons to keep them in good condition. Highly recommended.
Response from the business
Thank you, Mr. Ivan, for your wonderful 5-star review! We're thrilled to hear that you appreciate both our service and maintenance advice. Our team believes in not just fixing problems, but also helping our customers get the most out of their air conditioning systems through proper usage. Your recommendation means a lot to us, and we're grateful for customers like you who value quality service. We'll be here whenever you need us!
5.0Cass T.
Good service by Ah Yong and will provide advice, very responsible make sure the area is clean before leaving.
Response from the business
Thank you for the great feedback! We’re happy to hear Ah Yong provided you with excellent service and helpful advice. We’re proud of our team's dedication to responsibility and cleanliness. We'll be sure to share your kind words with Ah Yong. We look forward to serving you again!
5.0Nigel H.
Highly recommend, very professional and transparent.
Response from the business
Thank you for the fantastic review and recommendation! We're glad to hear that you found our service professional and transparent. It means a lot to us that you trust and appreciate our work. We look forward to assisting you again in the future!
5.0Tricia Y (.
Reliable efficient and good service rendered .serviceman done a good job.
Response from the business
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team takes great pride in providing reliable and efficient service, and it's wonderful to know that our serviceman met your expectations.
5.0애니ACSE8732
We received exceptional customer service - prompt, friendly, and solution-focused! The technician team was highly professional during the installation, displaying a pleasant and courteous demeanor throughout the process
Response from the business
Thank you so much for your glowing 5-star review! 🌟
We're thrilled to hear that you had such a positive experience with our team. Providing prompt, friendly, and solution-focused service is what we strive for every day, and it's wonderful to know that our technician team met your expectations during the installation. Your kind words about their professionalism and courteous demeanor mean the world to us.
We truly appreciate your feedback and your trust in our services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Thanks again, and we look forward to serving you in the future.
Warm regards,
Fujita M&E Pte Ltd
5.0Vijaya A.
Service good and clean .
Response from the business
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our air con service. Your satisfaction is our top priority, and we're glad we could meet your expectations.
If you ever need our services again or have any questions, don't hesitate to reach out. We're here to help!
5.0Melissa C.
Friendly service team and prompt customer service in attending n responding appointments n needs for my residential 3aircons for more than 15years. Install n purchase ths Aircons from them for years since I’ve BTO. Thumbs up🙂
Response from the business
Thank you so much for your kind words and for being a loyal customer for over 15 years! We're thrilled to hear that you've been satisfied with our service team and customer service throughout the years. It's always a pleasure to serve you and ensure your air conditioning needs are met. Your continued trust and support mean the world to us. Thumbs up to you too! 🙂
1.0nobita L.
they had changed contract terms and the whole contract is all towards their own advantages even though the client had been using their services from year 2009 till present. They had explained that some clients had abused their rights of the existing contract, thus, they had no choice to amend the contract terms in order to protect their business. However, they did not regard the fact that some of the clients are good to them and they just change the contract to all clients which are unfair and unjustifiable to some clients.
Response from the business
Hi Mr Lim,
Thank you for reaching out and sharing your concerns regarding the recent changes to our contract terms.
We understand your frustration and value the long-standing relationship we have had with you since 2009. Our decision to amend the contract terms was not made lightly. It came after careful consideration and due to instances where some clients had unfortunately abused their rights under the existing contract. These actions posed significant risks to our business sustainability.
We acknowledge that not all clients have misused their contract terms, and we deeply regret any inconvenience this may cause our valued clients like you, who have always honored their commitments and contributed positively to our partnership.
To ensure fairness and to protect the integrity of our services, it was necessary to implement these changes universally. We believe this approach will help us maintain a consistent and high-quality service standard across our entire client base.
We are committed to addressing any specific concerns you may have and are open to discussing how we can better support your needs under the new terms. Please let us know if there are particular aspects of the amended contract that are especially challenging for you, and we will do our best to find a mutually beneficial solution.
Thank you for your understanding and continued partnership.
Best regards,
Fujita M&E Pte Ltd
5.0Cindy C.
I chose Fujita to be my air con service provider as the company assisted to find a Mitsubishi recon indoor wall-mounted fancoil unit for my master bedroom so that i didn’t need to buy a new one. Old models in good condition are not easy to find. Since then I took up a yearly servicing contract. Their servicing team are experienced, provide good advice and ensure that my house is kept clean after each service. No more air con issues. Thanks to Fujita.
Response from the business
Thank you, Ms Cindy, for the wonderful 5-star review! 🌟
We’re glad our team could help you source a suitable Mitsubishi recon unit and that our servicing has kept your aircon running smoothly since. It’s great to know you’re satisfied with our advice, workmanship, and cleanliness.
We truly appreciate your trust and continued support! ❄️🙏
5.0Pasupathy M.
The two technician (Mr Yeong & Joe) from Fujita had been excellent in their services at my condo on 25 May 2024 . They were professional in their work and really did a through clean-up and check all my aircon coolant and compressors without me telling them. It is definitely value for money and I confidentially recommend this company to anyone planning to get one.
Response from the business
Hi Pasupathy,
Thank you so much for the wonderful 5-star review and for taking the time to share your experience! We're glad to hear that Mr Yong and Kyaw delivered excellent service at your condo. They take pride in going the extra mile, and it's great to know their professionalism and thoroughness stood out.
Your kind words and recommendation mean a lot to us. We’re committed to keeping up this level of service, and we look forward to assisting you again in the future!
Warm regards,
Fujita M&E Pte Ltd
5.0Josephine L.
Fujita installed our new daikin air conditioners which was recommended by our ID. Job well done, very meticulous with keeping our apt clean during and after the installation. Ms Lai and fellow colleagues were very helpful to help me sign up to a good warranty extension too. I’m having Fujita to service on a contract basis. Mr Koay was very thorough and efficient with the first servicing and Ms Lai had been very attentive to keep me in the loop to service my air conditioners. A great company to have a relationship with. Fujita it is! Thank you and keep it up!
Response from the business
Thank you, Ms Josephine, for the amazing 5-star review! 🌟
We’re delighted to hear that you’re happy with your new Daikin installation and our ongoing servicing support. It’s wonderful to know our team — especially Ms Lai and Mr Koay — delivered a meticulous and attentive experience from start to finish.
We truly appreciate your trust and look forward to maintaining your air conditioners for many years ahead! ❄️🙏
5.0Michael L.
The team who came to install the new AC system in our 2 storey apartment was very professional. Although they encountered some difficulties to run the pipings from the upper floor to the yard on the lower floor, they did not give up but persevere to ensure that the job was completed properly. Three mega stores that we had approached earlier were not confident to do the work and proposed some ridiculous suggestions to run the pipings. We are very glad to have awarded the job to Fujita M&E. Thank you for a great job, guys! Highly recommend!
Response from the business
Thank you, Mr Michael, for the wonderful 5-star review and your trust in our team! 🌟
We’re glad to hear you were satisfied with the professionalism and perseverance of our installers — especially in handling the challenging piping work for your two-storey apartment.
Your recognition means a lot to us, and we’re truly grateful you chose Fujita M&E. We’ll continue delivering reliable workmanship and top-quality service. 🙏❄️
5.0Benjamin Z.
Fujita company has been providing air conditioning servicing at my condo for 4 years once every quarter. Always on time and usually very flexibile. Available on weekends, cash, paynow both accepted
Response from the business
Thank you, Mr Benjamin, for your continued trust and support over the past 4 years! 🌟
We’re glad to know our punctuality, flexibility, and weekend availability have made your servicing experience convenient and reliable.
It’s always a pleasure serving you — we truly appreciate your loyalty to Fujita M&E! ❄️🙏
5.0ellamok
Reliable efficient and good service rendered .service men done a good job.For appointment thru phone she will always return the call.
Response from the business
Thank you Japer Jbm for reviewing us.Much appreciate
5.0Jimmy C.
I like their professionalism and prompt service.Would highly recommend my friends to them.
Response from the business
Thank you Jimmy Chow for reviewing us.Much appreciate
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