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Infinity Air Pte Ltd
AI summary
Reviews cover repairs, servicing, chemical washes and installation, with Mick named for site visits and advice on models to suit the budget. Several customers recommend it for Samsung aircon repairs and servicing. Of 48 written reviews, 15 say they used the business again, 12 say the problem was fixed, 8 say the business came quickly and 3 say they knew the price before work started. Rated 4.1 out of 5 from 65 Google reviews, it publishes a WhatsApp number and its website says it takes urgent jobs. Send a WhatsApp message with your aircon brand and ask for the price first.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 48 written reviews of 65 on Google
Summary of reviews
Jobs customers mention
Based on the Honestfix algorithm — see how it works.
48 written reviews to read
- 5.0
Das, Min and Faruk are professional and efficient. Highly recommended. Thank you
- 5.0
Had been using their services for ac repairs and servicing whilst having an insufferable Samsung ac set bought from courts and whilst the ac has been a headache, infinity air has been a godsend in assisting me thru the numerous issues over the years. We decided to purchase a new Mitsubishi electric ac directly from Infinity. Lynette and the entire team came in strong and gave us the best work ever. If you do need a reliable team/company that will deliver, I definitely do recommend Infinity Air Pte Ltd. Ps: once again, thank you Lynette
- 5.0
They installed person did great work nice done and smooth
- 5.0
The appointment was convenient, the service was punctual and professional, the cleaning process was meticulous, and the air conditioner ran smoothly afterward. I am very satisfied.
- 5.0
We had a wonderful experience installing air conditioners for our new home. Before our renovation even started, Alvin personally came over to inspect our house. He was very patient, took the time to explain everything clearly, and gave us professional advice that helped us make the right decisions. After the renovation was completed, Ko, Nyi, and Sam came to do the installation. They were careful with our newly renovated house, and very skilled — the entire process was smooth and efficient. We are very happy with the service and would highly recommend their team to anyone who is looking for a reliable and professional aircon installation service!
- 5.0
Your staff Lynette provide friendly and professional support.
- 5.0
Good Aircon servicing👍🏻👍🏻👍🏻
- 5.0
Great customer service and even better attitude. They responded fast, arrived right on time, and handled everything professionally. It’s the kind of service that builds trust.
- 1.0
Run away FAST from this company. Extremely disappointed with this company's lack of reliability and honesty. We had been using Infinite AC for a couple of years now. During one of the recent routine maintenance, the technician advised us to do a chemical wash aka optional and, he claimed that we cannot do it on the same day as our neighbours are not informed prior. So we decided to arrange for another visit to do the chemical wash. My bro called CS Jessica to schedule the appointment for it and had confirmed with her that their technicians will conduct the notice to the neighbours below. Lo to behold, on the date of appointment, no one shows up, no calls to informed. Upon checking the the CS, they informed us that the appointment wasn’t arranged. Fine, we will do it another day. On the day of the appointment, the first thing that the technician asked was that had we informed our neighbours on the chemical wash, which comes as a surprise as this was agreed that the technician will do the informing. And we did not have this issue/concern when we engaged other Ac servicing vendors prior to Infinite. After many conversations with the technicians and calling the CS, one of the technicians finally bulged and went downstairs with my dad to do the informing, which we are thankful for. While we thought, this case was successfully resolved and the service can be done. CS Jessica, insisted the technician to pass me the phone claiming to want to talk to me. The tone used was inappropriate and provoking. I couldn’t suppress my disappointment anymore and I blew my top (mind you making arrangements to be at home for the reschedule dates for AC and being push the blame to wasn’t pleasant). No apologies and making statements like “I have already informed your brother on the notice to neighbours” which diverse vastly from what was informed to us. The technicians might do a good job, but with this kind of service standard from the backend. I personally would not recommend this company based on this experience. If you wish to engage, do so at your own risk.
- 1.0
Run away FAST from this company. Extremely disappointed with this company's lack of reliability and honesty. I called ahead to confirm the appointment time a few days prior, but on the day of the appointment, they caused delays. This level of dishonesty and untrustworthiness led to us having to cancel the service. I would not recommend this company based on this experience
- 5.0
A bit shout out thank to Utpol &Habib Very professional Explained me details issue & all issue fixed. Good job Very responsive Customer service as well Highly recommend Pasir Ris
- 1.0
Second time hiring them to help with aircon servicing. The first time round they took out the roller/fan to wash for all my units. Recent one that came they just brushed the fan and told me they cannot take out. End up dust fly all over my house, even hours after serving is done, dust kept on flying out and keep on have to clean my house. Contacted their company but response was jsut an apology. Lol.. told them it shouldn’t be counted as a servicing and no reply. Not sure how they train their workers or just hire any random person to do servicing. Cannot make it.
- 1.0
Call them regarding the one of the unit is not cold. They came down and did the servicing. After completing aircon is still not cold. The technician then advised me to call the Aircon company Midea to have a look at the compressor. ( i was charged 100 dollars for servicing for something that is unsolved) Later at night the other room aircon starts leaking. I message them about it. Again they say its the compressor problem! The next day air con company Midea came and fix the compressor problem. i ask for advised its the leaking due to the compressor and they say no. So the next day i call this company again regarding the aircon leaking. They say i will be charged! This is the first time i hired a company with no warranty regarding servicing! Ill never use this company service again!
- 5.0
Very professional in cleaning of AC and honest recommdations
- 5.0
Staff, saha very experienced and knowledgeable. Did servicing for midea aircon.
- 5.0
A bit shout out thank to Arif & Habib Very professional Explained me details issue & all issue fixed Very responsive Customer service as well Highly recommend
- 5.0
I've been satisfied with the installation of my System 3 and the first servicing was professional and efficient. I hope this good service continues. Thank you
- 1.0
Poor installation, did not install the aircon properly, Gas leak due to unproper pipe and aircon connection. Damage one of the aircon water tray when doing inspection, use silicone to stick it back becos of the poor workmanship , water leak for a few days before they come to verify Poor after service customer service, ignore calls when problem arise Do not recommend this company for aircon installation and service
- 1.0
Worst service ever. Air con wasn't clean properly and canceled my appointment and the Staff was super rude on the phone when I was told my appointment was considered fullfilled when I Haa a family emergency and couldn't commit. Never had I encounter such a rude service manager.
- 4.0
08 July 2024 ~ 4pm Update: thank you for responding and returning the money. ____________________________________________________________ 08 July 2024 ~ 10am I had an aircon servicing done on 29 Jun 2024 around 4-6pm. The servicing process itself was smooth and generally quite pleasant. However when it came to the payment, I accidentally paynow twice to Infinity Air. Been trying to get my money back from them for over a week at this point via whatsapp and while they have acknowledged this they still have not returned me the money despite my various reminders. To the owner: please know that According to the Penal Code, the retention or use of monies transferred erroneously, where the receiver has been informed of the wrongful transaction, is an offence that can attract a jail sentence, a fine, or both. Today (8 July 2024) I reached out to my bank to put in a merchant dispute on the paynow transaction. If i do not get my money by the end of this week 12 July 2024 i will lodge a police case. Please do the right thing and return me the money. For anyone else reading this, do becareful when you make payment through paynow as it can sometimes lag and go through twice.
- 2.0
I really dont like the way they install the aircon. Not good look after done.. i wish they can redo again ar.. cause i never see the workmanship worst ever... it may be my experience.. if no good i said its no good. I always gets argue with the person in charge. He needs to listen to customer needs or wants not his 100% advise.
- 5.0
Alvin is very responsible for the air con installation work. He ensure the process is smooth and also back to rectify some issue after handover 1 week. The price is very reasonable compared to other quotation. No regrets engaging them for installation or servicing. Well done 👍
- 4.0
Experienced technician! Fast service and affordable pricing recommend all to come
- 5.0
Very pleased experience with them, had some minor hiccup but was rectified quickly by mick and his team. bought refurbished system 3 from them as their price is most reasonable, i will use them again when my new flat arrived ! thanks again to mick, eugene and the experienced technician who installed it for me today.
- 2.0
Worksmanship of their technician leaves much to be desired. Had to call them multiple times to rectify uneven ducting. Even my new aircon servicing technician was appalled at the standards of the aircon ducting and trunking. And it was done by their experienced technican. He really doesnt take pride in his work.
- 5.0
Used them for air con servicing a year ago, efficient, great communication and value. Engaged them recently again as one of our old units was not working, and once again they were helpful and responsive. Would like to thank Mick for his professionalism, hope to engage them again in future!
- 5.0
I've been using Infinity Air to service my system-4 aircon units since I installed it 3 years ago. They're very professional, clear, and do a good job. I engage them on a 3-times a year servicing and recently did a chemical wash on one unit. Works very well, and they always give a clear contract which I appreciate. Highly recommended
- 5.0
I hv been wif INFINITY AIR for abt 5-6 yrs n they nv give me problem abt my air con. I even brought a new 3 system Mitsuibishi . Sometime we customers need to understand their problem certain day they need to go west area n you expect them to go to the east because of one person . Haiz sad to hear tis from human being . I always let them arrange my date n time if I cannot then I call them in 3 min to compromise another date or time. Jus because you are paying doesn’t mean big issues or jus because you are a customer , you are always Right . Customer are not always right But they are Important to them I m sure Infinity Air knows abt it but jus because they are earning a salary n we keep putting sand into their rice bowl . So consumers let them arrange their date n time you will make yourself happy n their job easy. They alway called me n inform me time for servicing n I let the staff Jessica to arrange the date n time if cannot then arrange another date . I happy n she oso happy no issues wif INFINITY AIR staff n technician problem at all .🫰🏽🙏🏻
- 5.0
The service provided was prompt and professional. I recommend them for air con repairs.
- 5.0
My aircon was producing a loud noise for almost a week and I called them for consultation and repairs. They were very prompt and professional, and even offered advice on how to maintain my aircon. Would contact them again for my regular cleaning of my aircon.
- 1.0
My aircon was dripping when I engaged Infinity Air because they are so-called experienced with Samsung Virus Doctor. However, I was told that there might be a fan coil motor issue. My aircon continued to drip after servicing and I called the customer service to get the technician to do a revisit. The customer service assured that the technician will call me back but they failed to do so. I have even given them an alternative number to call just in case they couldn’t get us. No calls, nothing. I called them back and they told me that they called but no one was available. Tried to argue on the issue of the technician called but no one was available. No schedule was made after that. Promised that the technician will revert on the schedule but no sound from him at all. Poor integrity, poor customer service and incompetent technician from the company who didn’t properly check on the dripping problem before handing over. The dripping problem could have been easily resolved. According to the customer service officer, the entire schedule was controlled by the technician.The customer service has promised a call back many times after checking with the technician with his schedule but failed to do so. I was told by the customer service that the technician is very busy, then again I’m also a customer who has paid for their services, they can easily resolve the issue by using another technician. The service this company provide is such a great disappointment, I believe that with this dripping issue, I could easily find another contractor to better resolve the problem. I will definitely not recommend anyone to deal with a company with such low integrity and poor customer service.
- 4.0
Technicians are experienced, services and maintenances are done properly. The reason for 4 star is because I notice that they'll keep trying to reschedule your existing appointment to try to fit in other customers' schedule. The schedule/time management needs improvement.
- 5.0
Needed to replace my a/c of 20 years. Was recommended to try Infinity Air. Mick from Infinity Air reached out, came to do a site visit and recommended the models based on my requirements and price point. No pushing/hard sell tactics. Very responsive. Exemplary service. Would definitely recommend to any friends wanting to replace or purchase a new a/c. 29/03/22: Here to edit my review. 18/03/22: A/C servicing date. Had reached out to Mick again. Exemplary service. Assisted with all my questions regarding aspects of the service. No pushing for the confirmed date or servicing package etc. I signed up for the yearly servicing package and I feel that the price is reasonable. Thank you again Mick and Infinity Air!!
- 5.0
👍🏼👍🏼I would recommend Infinity Air to ALL especially for those who has Air Conditioning from Samsung Virus Doctor Unit to repair or service. ✅Explained with details on faulty. ✅No hidden charges. 🏃♂️🏃♂️Very punctual and friendly. 👍🏼Work neatly and problem fixed in no time!. 🙂Will contact them again for regular servicing from now on. Thank you!
- 5.0
Highly recomended for triangle Samsung wifi Air-Con. They know their jobs very well. Fantastic. Not all Air-Con technicians can service or repair Samsung Air-Con model. Now my Air-Con is running very² good and cold. For those using triangle Samsung model this is the company you need to engaged.
- 1.0
Tried calling months ago, said they’ll get back to me as busy, never got back. Called again today, upon inquiring about services, suddenly phone quiet then tried calling back, number busy many times. Tried WhatsApp too on as it’s on their website, end up they say “please contact office, this my personal number.” Like come on, what you mean personal number when it’s listed on company website for customer to enquire for services? I’m just trying to get this company to service my aircon as it’s apparently Samsung’s aircon partner as told by a Samsung representative. All in all, service needs to be 10x better. I’ve also read another customer similar experience. As Samsung’s aircon partner, this isn’t acceptable as many Samsung owners will want their aircon to be done by a company that can handle Samsung. And please, no excuse of understaff, manners and honesty already wasn’t there to begin with.
- 1.0
Very bad customer service. Tried to engage them to come down to take a look at air-con that cannot be turned on but ghosted me after asking their question.
- 5.0
Prompt response from their team when I contacted them! Excellent service orientated crew that I'll recommend to anyone who's looking to service their aircons! 5 stars all around!
- 5.0
Great service by Saha & Khau. The steam cleaning of the FCUs was done very thoroughly with exterior parts being dismantled and washed separately. They also kept the area around the FCU well protected and cleaned up after the maintenance was completed. Hope infinity air maintains this standard and I hope to engage them again.
- 5.0
Contacted Infinity Air for cleaning all 3 aircons in my house as well as fixing of water leakage problem for one of the AC. Staffs were experienced and professional, and made little to no mess at all unlike the other service providers that I have contacted in the past. Took around 30 minutes in total and overall was good. Affordable and honest. Definitely my go-to aircon service provider from now on!
- 5.0
They were punctual the day of servicing. The whole process of cleaning and servicing my 3 air-con were so seamless and efficient. They were professional and went on to cover my furnitures with plastic so the furnitures will not be dirty during the cleaning process. All in all, I am really impressed. Highly recommend their service!
- 5.0
Straight forward and good comminication to set up the appt. The service team was professional. Overall experience was great. Will engage their services again.
- 5.0
I had contacted Infinity air to do aircon servicing for my place , they were responsive , quick and efficient. I am satisfied with the service provided too. I will Definitely recommend them to my friends and family.
- 1.0
One month warranty of New PCB change in Aircon is just too short. Should have at least a year?
- 5.0
Infinity Air has been servicing the aircons in my home for the past few years. There's always a big difference in cooling before and after they come down to do the cleaning and maintenance. I've also called them down to fix leakage issues at times and they have always been efficient and managed to solve the problem. Will be continuing to support them!
- 5.0
fuss free arrangement and great service!
- 5.0
Good and clean service. Good communication. Very reliable and fuss free. Straightforward and quick. Will recommend to all my friends.
- 5.0
My air conditioner was posing constant issues and they managed to get it sorted out immediately. They were professional and a great value for money, would definitely recommend them!
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