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Intertech Hardware & Pitstop

4.6 (161 Google reviews)Based in Pasir Ris

AI summary

Reviews describe a neighbourhood hardware shop with a technician side, where customers mention a gate and door lock change, a light replacement, painting and key duplication. Customers often praise Jasmine and her staff as friendly, knowledgeable and ready to help with urgent requests. Of 36 written reviews, 8 say the problem was fixed, 8 say they used the business again and 3 say the business came quickly. It is rated 4.6 out of 5 from 161 Google reviews. Walk in and ask Jasmine's team for advice on the part you need.

This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.

Reviews

Latest 36 written reviews of 161 on Google

Summary of reviews

Fixed the problem8 of 36 reviews · 22%
Came quickly3 of 36 reviews · 8%
Would use again8 of 36 reviews · 22%
Paid more than quoted1 of 36 reviews · 3%

Jobs customers mention

Lights and fans 1

Based on the Honestfix algorithm — see how it works.

Customer reviews

36 written reviews to read

161 ratings on Google
36 reviews
  1. Kamal H.

    They sell Nippon paint and can produce on the spot !

  2. rojjo H.

    Paint can buy any colours, available paint

    Response from the business

    Dear Customer Rojjo, Thank you for coming to our shop to get paint! You are right! We have paints of many brands - from Nippon to Dulux to Raffles to Ronseal to Kangaroo to Focus! Each paint brand has its own strengths! Do drop in anytime you need more paint! We will be pleased to serve you again! Thank you for giving us a 5* review! :) Best Jasmine & The Team@Intertech

  3. Lin O.

    My mum needs to change her gate and door lock urgently. Found Intertech Hardware near my place. Really appreciate the help and assistance from Jasmine of Intertech - to accommodate my urgent and last minute request🙏🥰 ln additional to that, the charges are reasonable and good workmanship. Will definitely look for Intertech Hardware again when need arise ! Highly recommended 👍

    Response from the business

    Dear Customer Lin, Thank you so much for finding us during your time of need! Sorry for taking us so long to express our words of thanks! We remember your request to change the lock urgently and we did our best to accommodate the request. Thank you for letting us to be of service when it was needed! We will be glad to be of service again when the need arises! Thank you for giving us your recommendation! Best, Jasmine & The Team@Intertech

  4. Omabathy K.

    Jasmine is a wonderful, bubbly person to interact. Her customer service is very satisfactory. She and her team don't push for sale. Her prices are compatible

    Response from the business

    Dear Customer Kanna, Thank you so much for dropping into Intertech and recognizing our strong customer orientation. We love serving our customers where their needs are met! We encourage customers to buy what they need to solve their DIY problems and that's where our expertise lies! Thank you for being an encouragement to us! We want to keep going and our customers push us on! Many thanks, Jasmine & The Team@Intertech

  5. Jean

    [Update with photo proof] 27/2/26 Your service recovery is just as bad. You say that I expect my Lazada order to be fulfilled within 2 days of my order, of which the 2 days were a weekend. In order to show that I wasn't being unreasonable as insinuated by the shop, I've gone into Lazada to do a screenshot of the delivery date if I'd ordered today at the same time I did last week (2+ pm). Again it showed delivery by 1 Mar, which is also two days away, of which 2 days are the weekend. So Intertech, you should be adjusting the delivery timing on Lazada if there's an issue with it, instead of blaming your customer for expecting a delivery that's stated on the app. And I did not at any time say that the promised delivery date was on the Lazada chat. You can see it right now from the screenshot that it's on the app itself. Also, I order hundreds of things from Lazada, and they just turn up when they should. Why would you expect me to have to contact you to ask you when something will be delivered? That's so ridiculous. If you're not ready to have an ecommerce shopfront, maybe you should just keep to a physical store. [Review on 23/2/26] Ordered a 3-gang switch on Lazada at 2.30pm on Fri (20 Feb). Altho they were more expensive, I was ok, because it said delivery by 22 Feb, and I needed it urgently. Come 22 Feb, there was no news, so I contacted them on Lazada chat, it was a useless bot. Waited til morning of 23 Feb, tried to contact them on chat again, there was a reply to say they didn't have my order. So i then called them, and some filipino guy said his boss needs to go to the warehouse to check. And he said he'd get back to me, and he didn't. This has been a really bad experience, i don't understand all the 5-star reviews. Because of their irresponsible delay, I had to reschedule the handyman and delay the fixing of the switch.

    Response from the business

    Dear Customer Jean, We deeply apologise for your bad experience, expecting your Lazada order to be fulfilled within 2 days of your order, of which the 2 days was a weekend. Please allow us to explain that the Lazada order fulfillment is not an express delivery and is shipped through a courier service which does not operate during the weekend. We have also looked through the communications via Lazada and it did not show on our chat that the order will arrive on Sunday, 22nd February. That said, the bot does give odd information sometimes and over the initial chat, the shop team did ask if you had made contact with the shop. When ordering on platforms like Lazada, please note that it is best to track the product via the platform itself as the entire tracking process, from arranging shipping to shipped would be easily traced. Most customers who need the item urgently usually turn up to self pick up. Please also note that online platform purchase usually takes 2-5 working days for fulfillment. We appreciate our customers for giving us our 5* reviews when we have done well and we apologise, once again, for your experience due to the nature of the communication via the bot and also the lack of confirmation, resulting in your delay. Due to lean manpower over the CNY period, our team also missed out giving you a call back today. Please be assured that we do our best to serve our customers as best as we can, within the limitations of our resources. Best, Jasmine & The Team@Intertech

  6. Judy T.

    Very satisfied customer, excellent service

    Response from the business

    Dear Customer Judy, Thank you so much for being our satisfied customer and experiencing excellent service at our hardware shop! Sorry to miss this important 5* review that you have posted of us! We appreciate it for your words of encouragement! Many thanks, Jasmine & Team@Intertech

  7. Harry T.

    Thank you so much! Had a wonderful experienced!

    Response from the business

    Dear Customer Harry, Thank you for giving us a chance to serve you despite waiting for us to open the shop to retrieve the items needed. Thank you for being patient with us! You are our 5* customers, too! Best, Jasmine & The Team@Intertech

  8. Ace

    Jasmin's personality is out of this world! Service is top notch and prices are fair... you can't ask for more!!!

    Response from the business

    Dear Customer Ace, Thank you for paying our us high compliments for our service and fair pricing. We do what we can at our neighborhood shop and we do not race to the lowest! Please come and support us whenever you are down in our neighborhood! Thank you for being our understanding customer, too! Best, Jasmine & The Team@Intertech

  9. YJ S.

    Absolute gem of a place. Helpful staffs. I just hope it was much larger.

    Response from the business

    Dear Customer Yen Jung, Thank you so much for finding Intertech a gem! We try our best to serve our customers and we love serving our customers best as we can! Like you, we wish our space is bigger! However, it is what it is for now - a traditional hardware shop that tries to pack 10,000 skis into a tight space! We have expanded though to a POD at AMK - our new Pitstop where we are innovating our retail business! Do check us out when you can! Thank you so much for your vote of confidence! Gives us a real boost to keep going! We look forward to serving you again! With many thanks, Jasmine & the Team@Intertech & Pitstop

  10. Andrea R.

    Service: ⭐️⭐️⭐️⭐️⭐️ Variety: ⭐️⭐️⭐️⭐️⭐️ Waiting Time: ⭐️⭐️⭐️⭐️⭐️ Staffs are knowledgeable, helpful & professional. Your go to hardware stop if you need any assistance and advice with your hardware matters. Items sold are affordable too.

    Response from the business

    Dear Customer Andrea, Thank you for coming to ours and giving us encouragement to continue to serve our customers well! Our team always tries to serve our customers' hardware needs! We keep our prices friendly at the same time! We are sorry for taking a while to reply as we have been busy setting up our new innovative outfit at Sprout@ AMK with an innovative slant to our retail business and it is names Pitstop! Check us out when you have the opportunity to! Thank you, once again, for spurring us on! We can't wait to serve you again! With many thanks, Jasmine and The Team@Intertech & Pitstop

  11. Felicia A.

    Excellent service! I had five keys duplicated, and they all work perfectly. The service was fast and affordable.

    Response from the business

    Dear Customer Felicia, Thank you for dropping by ours to duplicate your keys and it's awesome that they work well! There are days when the keys aren't cut perfectly, especially when the original keys aren't the ones being duplicated! We apologise for taking so long to express our gratitude! We have been busy setting up our new innovation space at Sprout @ AMK and our new innovation to our retail business called Pitstop! Do drop by when you have the chance! Soon, we will let customers experience making their own keys at that space! We looking forward to serving you again and once again, thank you for your kind words! With many thanks, Jasmine and The Team@Intertech & Pitstop

  12. Edwin O.

    Great shopping experience for plumbing, electrical and other home needs. Friendly and helpful staffs especially Edwin who is very knowledgeable and helped me solve my problems.

    Response from the business

    Dear Customer Edwin, Thank you so much for coming to ours and having a great shopping experience with us! We love serving our customers, especially helping them to solve their home issues! We apologise for taking so long to express our gratitude! We have been busy setting up our new space at Sprout @ AMK where we innovate our retail business. Over at Pitstop, we endeavor to not only solve customers' problems, we will also teach our customers how to do it by being hands on! We look forward to serving you again and do drop in to Pitstop and have some hands on experiences! Thank you, once again, for your vote of confidence and support to our team, especially Edwin! With many thanks, Jasmine and The Team@Intertech & Pitstop

  13. Lester L.

    Amazingly friendly service and helpful advice always given by staff, so I decided to become a member to patronise them more.

    Response from the business

    Dear Customer Lester, Thank you for dropping into ours and encouraging us on! We love serving our customers to the best of our abilities! Thank you, too, for being a member! We provide the membership so that customers get cash back, get to check back on a record of what they've purchased and warranties and we also keep records of the colours of paint customers purchase from us! It;s an added value service for our loyal customers! We are deeply sorry for taking so long to express our gratitude as we have been really busy outfitting our new innovation space at Sprout @ AMK where we bring our hardware retail space to another level! Check us out at Pitstop when you have the chance! Once again, thank you for your vote of confidence in us! With many thanks, Jasmine and The Team@Intertech & Pitstop

  14. Beng Koon T.

    Boss Jasmine is a very helpful person. She will try to answer all your quries

    Response from the business

    Dear Customer Beng Koon, Thank you for dropping into Intertech and noticing our friendly team! We endeavor to serve our customers to the best of our abilities! We deeply apologise for taking so long to express our gratitude! Our new outfit - Pitstop at Sprout @AMK is nearly ready to take off as we innovate our retail business and we welcome you to join us there anytime! With many thanks, Jasmine and The Team@Intertech & Pitstop

  15. Sunil K.

    Nice shop

    Response from the business

    Dear Customer Sunil, Thank you for coming to ours and liking our traditional hardware shop. We are happy to hear it is a nice shop :) Sometimes we can be a tad untidy as a hardware as many products! We hope to see you again! :) We deeply apologise for taking so long to express our gratitude. Our team has been really busy setting up our new space and innovating a new retail concept! We hope to see you at Pitstop that is at Sprout @ AMK! You might also find the new space nice :) With many thanks, Jasmine and The Team@Intertech & Pitstop

  16. Adventurer

    Good service, good price. Has loyalty points too!

    Response from the business

    Dear Customer Adventurer, Thank you for coming to ours and your kind words about our service, prices and loyalty programme. We love the loyalty programme as it gives cash back to our loyal customers! It's such a good way to reward them! We apologise for taking so long to express our gratitude as we have been busy outfitting our new pod space at Sprout @ AMK where we innovate our retail business. Pitstop is a while new concept and we look forward to welcoming you there! With many thanks, Jasmine and The Team@Intertech & Pitstop

  17. george T.

    I purchased a Fanco Fan from my neighbourhood hardware shop on 30th April after installation there was a clicking /rattling irritating sound . I informed the person in charge Ms Jasmine she mobilised her technician to look into the issue. He came 3 times did everything he could to trouble shhit but to no avail the rattling sound was persistent finally Ms Jasmine arranged for new replacement today 10th May and after installation the newly installed fan worked without any problem. To Ms Jasmine and Mr Jack thank you very much for your effort and support, excellent customer experience and truly dedicated service. George Thomas

    Response from the business

    Dear Customer George, Thank you for your vote of confidence in us and allowing us time to troubleshoot and sort out the problem for you. You have been patient and understanding, too, that sometimes, items from manufacturing may have an issue. We are glad that we managed to get a brand new set replaced for you. We deeply apologise for taking so long to express our gratitude as we have been overwhelming busy! Our new space - Pitstop at Sprout @ AMK is now ready for take off! Do come when you have the opportunity! Thank you, once again, for taking time to encourage us. It means a lot to us! With many thanks, Jasmine and The Team@Intertech & Pitstop

  18. Damien W.

    I was very impressed by the amazing service at Intertech Hardware. I had encountered a problem and wasn't sure what products to buy. Jasmine was extremely helpful, friendly, and empathic. She listened attentively to the problem and recommended the right products for me. This store will definitely help fix any of your hardware problems.

    Response from the business

    Dear Customer Damien, Thank you so much for dropping into Intertech with a hardware problem. As it is and as what a hardware shop does, we solve hardware problems and it is what we love doing! We are glad we had a solution for the problem you came with! Thank you for your words of encouragement! Kind words spur us on! We deeply apologise for taking so long to express our gratitude! We have been overwhelmed with innovating and setting up our new space - Pitstop at Sprout @ AMK! It is a new space for us to innovate our retail shop and it's where we bring solutions to hardware to another level by sharing our knowledge with hands on experience! Do come and visit us! We look forward to serving you again! With many thanks, Jasmine and The Team@Intertech & Pitstop

  19. Mary G.

    Thankful to Jasmine for being understanding. Told her about my kitchen toilet light that I need it to be changed immediately as I will be alone these few days. She immediately assigned her staff Edwin, to follow me home to get it changed. Thanks also to Edwin for being helpful.

    Response from the business

    Dear Customer Mary, Thank you so much for coming to ours to seek help for your light. We understand emergency situations and we also focus on serving our regular customers first. Most of our customers are more elderly and some are alone. Our focus is to serve their urgent need so that they can continue to be safe. We are thankful we have enough manpower today to be onsite as quickly as we'd like to help. We also appreciate your vote of confidence, Mary! Your review has given us a booster to do our best for our customers! Many big thanks! With gratitude, Jasmine and The Team@Intertech

  20. Alex W.

    Jasmine and her crew are just great to work with. They go beyond your expectations. They exceed in their service by updating and providing you with the newest products / attributes and information so that you could really make an informed decision. And the bonus is - they’re competitively priced as well.

    Response from the business

    Dear Customer Alex, Thank you for choosing to work with our team and allowing us to introduce different products and attributes. We like letting customers know there are many other choices when it comes to products. We do like pricing ourselves competitively but we do not race to the lowest. Thank you for choosing our team and allowing us to be of service to your project! Thank you, too, for being our 5* customer! With many thanks, Jasmine and The Team@Intertech

  21. Eric C.

    Excellent service. I had a time constrain but their Electrician was able to accommodate our timing. I highly recommend their service. Thank you Ms Jasmine & Electrician Jeffrey.

    Response from the business

    Dear Customer Eric, Thank you for using our services! You are a 5* customer by giving us much time to plan ahead! We look forward to serving you again! With many thanks, Jasmine and The Team@Intertech

  22. Reduan H.

    Almost complete stock for DIY stuff

    Response from the business

    Dear Customer Reduan, Thank you for patronising our neighbourhood hardware store! We do try to stock as much as we can or to order for customers what they need when stock is not in store! May we be of good service to your DIY needs again and again! With many thanks, Jasmine and The Team@Intertech

  23. Esther L.

    The service is fantastic. Staff are polite, helpful and fast in response.

    Response from the business

    Dear Customer Esther, Thank you so much for your kinds words! Our team tries our best to serve customers who come by our shop! Your encouragement also keeps us going in the right direction! Our service motto is - Your Hardware, Our Heartware! May you find this level of service each time you drop by ours! With many thanks, Jasmine and The Team@Intertech

  24. 王录坤

    This hardware store is a paradise for DIY enthusiasts. It has a complete range of products, from screws to tools. You can buy everything in one stop. The store environment is clean and tidy, and the shopping experience is great. The staff's professional product knowledge and high-quality service are highly recommended!

    Response from the business

    Dear Customer 录坤, Thank you so much for coming to ours and supporting us! We love serving our customers and making their shopping experience a great one! You must have caught us on the day when our store is neater! Some days, we are a little short handed and overwhelmed with products a-plentiful! We look forward to serving you again and again! With many thanks, Jasmine and The Team@Intertech

  25. Linda

    Very satisfied with the painting service provided by Intertech from 17 Feb to 19 Feb 2025. Both Jack and Simon were very professional and I must say they did a great job.

    Response from the business

    Dear Customer Linda, Thank you so much for kind words and your vote of confidence in our painting service! We are extremely pleased to be able to serve your family and transforming your house into your desired expectation! Thank you for being our 5* customer! We endeavour to provide professional service to our customers' needs and you've given us the opportunity to do so! Let us be of service again and again whenever you are at our shop! Many thanks, Jasmine and The Team@Intertech

  26. Princess M.

    Few hardware stores impress me. Even those "upmarket" ones (not to mention names) can be manned by staff who don't appear friendly or helpful. So imagine you are not tool savvy, and you step into these stores. But with Intertech Hardware, my experience has been great. Jasmine and her staff Edwin were patient and helpful, and even though I bought the wrong colour bulbs, they allowed me to exchange. Appreciate their thoughtfulness and expertise in resolving my transformer cum light bulb problems for my down lights. I am most happy to step into Intertech anytime cause they really make the customer happy and resolve their hardware problems! They even have a cash back incentive for purchases!

    Response from the business

    Dear Customer Princess, Thank you so much for your kind words and vote of confidence in our team! We understand that a hardware shop like ours function as a space for our regular customers and local community to seek help for their hardware problems and we endeavour to help solve them within our capacity. Thank you for highlighting our cash back incentive. It is a reward for our customers who choose to shop with us and it also helps them to have a record of their past purchases and warranties, on top of cash back! It's a win for everyone :) We look forward to serving you again and again at Intertech Hardware. You are our 5* customer! Many thanks, Jasmine and The Team@Intertech

  27. sam

    Come here to duplicate key, fast and reliable, reasonable price ranging $2-$3 / key

    Response from the business

    Dear Customer Sam, Thank you so much for dropping into Intertech and duplicating your keys with you :) Our key price ranges from $2-$20 depending on the type of key blanks Common keys start from $2 :) You must have caught us when we weren’t so busy and we are glad we could serve you quickly. There are days when there’s a wait time for keys! We look forward to serving you again in our neighbourhood and thank you for giving us a 5* review! We deeply appreciate it :) With many thanks, Jasmine and The Team@Intertech

  28. Muhamad J.

    The staff is incredibly helpful and knowledgeable, always willing to assist with finding the right products or offering advice. The store is well-organized and clean, making it easy to find what you need. They have a wide range of products, from tools and hardware to paint and home organization supplies. I've been a regular customer for years and have always been satisfied with their service and products. Highly recommended!

    Response from the business

    Dear Customer Jazuli, Thank you so much for your kind words and noticing the staff and team’s effort to serve our customers to the best of our ability. We appreciate your words of encouragement and spurring us on! We also look forward to serving you when you need our services at the shop! With deep appreciation, Jasmine and The Team@Intertech

  29. Tyrus H.

    My new go to spot for all hardware needs. Definitely ideal for design students working on prototypes or furniture to get their necessary materials and equipment here. Jasmine was super helpful and friendly, helped to look for the colours I needed. Do enquire through their WhatsApp for any uncertainties!

    Response from the business

    Dear Customer Tyrus, Thank you so much for your kind words and selecting us to be your partner in your design build and needs! We are truly happy to serve to the best of our abilities! We endeavor to help customers search for products that they need and should we not have them in store at that moment, we'd be happy to order in so that customers can pick up or have them delivered over! Once again, thank you for the shout out and we hope to serve you again :) Best, Jasmine and The Team@Intertech

  30. Federico L.

    Truly a one stop shop for any hardware and diy needs. And above all knowledgeable and helpful whatever your project might be.

    Response from the business

    Dear Customer Federico, Thank you so much for finding us on Google and dropping into our shop! We are truly honored by your review! We endeavor to do our best for our customers and keep to what Intertech Hardware stands for as a DIY and hardware shop that also functions as a community space for our customers! We love forward to be of service again! Thank you for spurring us on! Best, Jasmine and The Team@Intertech

  31. Ron Y.

    Getting there involves a 27km drive from where I am but the service and advice from James, Jasmine and staff is worth the journey as I get peace of mind getting supplies from Intertech.

    Response from the business

    Dear Customer Ron, Thank you so much for driving all the way to our shop despite the distance! We really appreciate that you ask many important questions with regards to your painting needs before making a decision! The questions are extremely important to help us introduce the right products! We appreciate the discourse, too! We apologise for the late reply as we've finally sorted out our login issue! We definitely look forward to being of service to your painting needs! Thank you for your words of encouragement to our team! We do our best to point our customers to the right products best as we can! With many thanks, Jasmine and The Team@Intertech

  32. Gabriel T.

    This is a gem of a hardware store. Their service is very good; and the staff will help you to get the right item. I bought a bidet faucet head 5 days ago. It broke after 5 days of use. I took it back to them; the staff member contacted his supplier immediately. Then he told me to get a replacement as the one I bought might have been defective. I chose a different design & only had to pay the difference. The staff attending to me waa very helpful and professional. I always feel assured buying things here.

    Response from the business

    Dear Customer Gabriel, Thank you so much for your kind words and noticing our attempt to be of good service and to allow us to make good defective product. Unfortunately, product quality issue sometimes happens and we do our best to contact our supplier to provide the best service we can. Appreciate your kind words and encouragement. We endeavour to do our best for our customers! With many thanks, Jasmine and The Team@Intertech

  33. Kenny

    The first time I bought a light bulb was here; I searched many places before finally finding it. The second time was at a battery checker; the owner was very helpful. If you're looking for something, you can try this place.

    Response from the business

    Dear Kenny, Thank you so much for shopping at our store. Our team is dedicated to serving our customers and doing our best to meet their needs. Please feel free to contact us anytime! We are truly grateful for your encouragement! Thanks, Jasmine and the Jia Hong team

  34. Jinhao Yong (.

    Ordered an item 2 weeks ago. It still have not yet arrived. 1 week after ordering the item and not receiving them, I contacted them email but there was no response, so I contacted them via whatsapp. They mentioned the order was packed by an intern and was already shipped out. The next day they said "The items were shipped but they will be on their way to you tomorrow!". It has been a total of 15 days now and the item has yet to arrive. Absolutely unacceptable. Edit: Item has arrived, but 2 of the drill bit I ordered are rusted. They offered a refund of the shipping fee and a 25% discount on those bits.

    Response from the business

    Dear Customer Jin Hao, We sincerely apologize for this really late reply. We were faced with some login issues and didn't realise we missed out on a couple of reviews. Thank you so much for your patience with us and as we embark on training interns at our shop, we also realise that we weren't well prepared. However, as a team, I believe we are now more robust and our interns better trained. Thank you for accepting the items as they are and for letting us know where we have disappointed our customers. We hope that the resolution we've given will give you confidence to shop with us again. Once again, thank you for shopping with us and giving us authentic feedback to help us improve! Best, Jasmine and The Team@Intertech

  35. Sherri

    Terrible handyman service. Made appointment and confirmed for 4.30pm. Told them I not able to before that due to work calls. The guy shows up at my house at 2.45pm, disrupts my call and I tell him the appointment is 4.30pm. He asks me to let him in I say no cuz I have a dog that will bark and I’m on a work call. He leaves. 4.30pm comes and goes and I call back only to hear that the guy already accepted another job so cannot make it. It is now 3 days after and no callback for new appointment and they MIA. Terrible attitude and waste people time.

    Response from the business

    Dear Customer Sherri, Thank you for the review and we deeply apologize for missing your review and replying so late. We had an issue with our login but that is fully resolved now. We also deeply apologise for this problem you faced with our handyman service. We spoke as a team to find out the problem after reading this and we realize that there was a huge communication issue as our both our handyman and staff were due for overseas leave the following day on the said day you came and they were eager to complete the work before they left. The staff at the shop was eager to slot the handyman work in on the same day that the job was called for but our handyman was actually full and went earlier than the appointed time to try to get the job in. By right, our team can only accept jobs in advance of 2 - 4 days and usually gives customers a window period of 2-4 hours, as it is sometimes unpredictable about finishing a previous job, especially when is it a last minute job slotted in. I apologise for the tardiness of our team and what we should have informed you that the schedule was full for that day and the only timing had to be a flexible one that would suit both the client and the handyman. Alternatively, we ought to have found another handyman to complete the job when our client is still waiting. In this case, I believe the communication error was not following up and through that had resulted in this mess. As the missed appointment wasn't handed over to the team before both left for their leave, we had unfortunately, left the appointment incomplete. With deep apology, we know that we've definitely let you down as a customer and we have done a review internally and will aim not to have the same miscommunication issues to occur again for our valuable customers. We would like to assure you that we always try our best to serve our customers and where we have failed in our customers' engagement, we also take responsibility for it. Once again, our deepest apology from, Jasmine and The Team@Intertech

  36. Jazz B.

    Where do I start? I initially purchased a kitchen sink through another commercial retailer which fell through leaving me in a pickle as I needed it for my kitchen renovation. I found the same model online through Intertertech Hardware and my dealings with them, and in particular Jasmine, has been outstanding. Not only did they have the correct model in stock, Jasmine made sure I had the sink by the end of the day. She has actually saved my bacon twice and I am forever grateful. Thank you for having such a wide collection and for ensuring my complete satisfaction. A very lovely company to deal with and I more than highly recommend ❤️

    Response from the business

    Dear Customer Jazz, We deeply apologize for missing out on your review! We had an issue with out login and didn't realise we have not responded to it! Deep apology! Thank you so much for finding us online and giving us the opportunity to serve you, not once but twice :) We endeavor to solve our customers' problems where we are able. We appreciate your encouragement and strive to serve our customers to the best we can. We sincerely look forward to serving you again for any hardware or household needs! Best, Jasmine and The Team@Intertech We

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Intertech Hardware & PitstopHonestfix score 65 · Pasir Ris
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