score
Tefal/WMF Authorized Service Center
AI summary
This is the Tefal and WMF service centre, where reviews cover repairs to vacuums, irons, air fryers and rice cookers, with Ms Soh praised by name. Of 43 written reviews, 6 say the problem was fixed, 3 say they used the business again and 2 say it was quick. Praise focuses on friendly counter staff who test the item in front of you.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 43 written reviews of 237 on Google
Summary of reviews
Based on the Honestfix algorithm — see how it works.
43 written reviews to read
- 2.0
They didn't check my vaccume throughly my charger and battery not working ive to go there for 2nd time to change my battery but luckily i still have warranty for another 2months
- 1.0
Waited many months for replacement of defective rice cooker bowl and service staff keep delaying on the pretext of no stock. Disappointing!! If you already approved a replacement why are you not honouring it???
- 1.0
Mr Loke at the service centre could not solve my issue, and instead of offering alternatives, choose to resolve my issue by ignoring me at the service centre, and moving off to the next customer. Good luck with them.
- 1.0
REALLY REALLY VERY BAD CUSTOMER SERVICE. PLEASE AVOID TEFAL BRAND AT ALL COST. Save yourself frustration and time and effort. This staff Mr Loke just walked away without answering our question. We have written proof from Tefal office that we are eligible for an exchange, and just gave a one phrase reply "No such request" and walked away??? Wows. We already went down twice and twice was served by this rude uncle. So many miscomms between service centre and main office. Really guys, please avoid tefal at all cost.
- 1.0
Just avoid Tefal at all cost. Bought this hairdryer from NTUC. Warranty 7days but it spoiled at the 8th day. Wasted my hard earned money, choose Philips better
- 1.0
I am writing this review to express my deep dissatisfaction with the after-sales service and repair process at Tefal. My air fryer, which is less than a year old, became unusable after the handle detached from the basket. Unfortunately, my experience with the customer service team was very poor; my inquiries regarding warranty coverage went unanswered for some time, leaving me feeling "ghosted." When I finally received a response, I was informed that the necessary parts would take four months to arrive and that I would be charged S$81 for the repair. Given the high cost and the unreasonable lead time, it was more practical to purchase a new unit entirely. The most disappointing part of this experience occurred when I requested to collect my unrepaired unit to attempt a DIY fix. Suddenly, the service center was able to repair the device immediately by simply replacing a screw. This lack of transparency and the initial over-quotation of both time and cost resulted in me spending unnecessary money on a replacement appliance. I expected much better support for a product still within its first year of use. Due to this experience, I have lost confidence in the brand's service standards and will be looking at other options for my future kitchen appliances.
- 1.0
Bought tefal iron at the expo fair. The staff mentioned that they are selling it cheaper as the box was damaged but guaranteed the item was brand new and good condition. Opened the box to find the decal stick missing and the front dented. Brought it to the service center. They replaced the stick and then attempted to straighten the base causing the base plate coating to peel and damage even further. They said they are unable to change and asked me to email tefal. I have been going back and forth explaining to them the damaged and false information giving by their staff at the fair. But the only thing they keep saying is items bought at the fair have no exchange or refund. Very disappointed with the service. Will not recommend buying items at their fairs. Feels like they are selling used and damaged products.
- 5.0
I brought my steam garment for repair as I accidentally damaged it during installation. I was the first customer after lunch hours and got it repaired within 10mins. The counter lady and the technician uncle were very friendly. 👍🏻
- 1.0
I am writing to follow up on the repair status of my steam iron, which I submitted to your service centre on 19 January 2026. At that time, I was informed that the repair would take approximately 2–3 months. However, I have recently been advised that the required part will only arrive in July or August. I find this timeline extremely unreasonable, especially considering the product has only been in use for about a year. TEFAL 👎👎👎👎👎👎 will never buy this brand and will share out my experience too
- 5.0
Easy to find. Ample parking. Few seats
- 2.0
The only way for you to get in touch with them is to go directly at their office. Call office number no one pick, whatsapp no reply, email no reply. Brought there to repair my 2 weeks old Tefal vacuum but still not able to function after bringing back home. So have to again waste transport money to have them checked again.
- 1.0
The address is misleading. From unit no posted I guess it is on level 6 but in another column , it specified floor 3. I went to level 3 since I was parking on that level. Ok! The service centre was there! Please update the info to avoid confusion for customers
- 1.0
Bought a Tefal handheld vacuum cleaner & mop. Used less than 1 year and have to waste 2 days of leave just to send & collect the useless machine for repair. 1 week use after collecting from the service center. Another new problem to the useless machine. Will DEFINITELY NOT RECOMMEND TO BUY TEFEL PRODUCT. MACHINE & SERVICE CENTER ARE USELESS.
- 1.0
Purchased a vacuum cleaner at their expo sale and only discovered after opening the box that it was clearly a used product. There was visible dust inside the unit, along with dirt and scratches throughout. Passing off a used item as new is completely unacceptable and shows a serious lack of integrity and quality control. This experience has destroyed any trust I had in the brand. I will not be purchasing from them again and would strongly caution others to check their products carefully.
- 5.0
I've visited the Tefal service center multiple times for different appliances, and every time I've been impressed with the service. Ms. Soh has consistently provided excellent support, clearly explaining repair timelines and procedures. When collecting my appliances, she ensures they're tested in front of me for peace of mind. The entire team, including Ms. Soh, goes above and beyond to deliver great service. The service center itself is always clean and organised too. Thanks for the consistently great experience!
- 5.0
Fantastic service provided by Mr Loh (hope I got his name right). Super patient and helpful. Repaired my airfryer
- 1.0
Try to reach service center numerous calls - no answer Left messages no reply Disappointing customer service for intl brand
- 4.0
I went to collect my hair dryer after it was repaired, and the whole process, from the security guard at the building to the reception and customer service was smooth. Ms. Soh was kind and attentive; she even gave me a reusable bag in case the hair dryer slipped through the box. The only drawback is the office building itself. While the lift is air-conditioned, the long walkway from the lift to the Tefal office is quite stuffy as there’s no air-conditioning. I ended up with a headache after leaving the building.
- 1.0
They provide a faulty product. You send videos and photos clearly outlining the issue. They agree with the issue. But insist you come all the way to their shop (on your own time, on your own dime), without and guarantee of resolution to this issue. It’s absolutely shocking customer service - on a product that’s meant to have an extended warranty and is clearly dysfunctional (in this case a pan that is less than 2 months old, which is the opposite of non - stick!).
- 5.0
Moved to Tai Sing. At least has a proper lobby for taxi to drop off customer now. Quite far from mrt station.
- 5.0
What a wonderful service:) Thank u Mr Loh 😘
- 5.0
Got to get one for your home! Tefal Wireless Vacuum
- 1.0
Very very bad service. Went down to repair my vacuum only to be told my filter is clogged. Fine I bought a new filter and wash the old one. Within 15 min of us it broke down again. I send it down again and they told me it is because of clogging. I asked again if it is not any other issue they confidently said it is working. I went down third time to collect and decided to test it out on the spot. The staff was shocked that it broke down within 15 seconds. Called for technician and he was so nonchalant. I said repair it and send it back to my home as you have inconvenient me two extra trips. They took down my address. Finally they concluded it is a motor issue so they willing to do it out of goodwill a one to one exchange but wants me to head down to collect. I refuse Ans they are ghosting me now not replying to my messages etc. terrible service ! I have to select one Star otherwise I cannot post- I think it should be zero!
- 5.0
Very helpful team. Thank you Ms Li especially for assisting me.
- 5.0
Pleasant and smooth experience. I was promptly served by a greyed-hair gentleman who was professional, patient and helpful with my questions.
- 5.0
The receptionist auntie and uncle are very kind and very nice. They let me test my oven for about 20 minutes while the centre was empty. They also gave me knowledgeable tips for oven care. Very appreciative. I saw them get scolded by folks whose appliances spoiled and asked a refund for - what is the point, these are service staff and not the manufacturer. Treat folks with respect please.
- 5.0
Ms Soh assisted me. The service was really good. I sent in my vacuum cleaner in the afternoon and I got it repaired and back by next afternoon!
- 5.0
This is the new place for Tefal spare parts. Nice place friendly staffs. Have coffee machine but never try. Overall good experience.
- 5.0
Great service. Staff is indeed professional and thinks for the consumer
- 5.0
Repair done in around a week, very friendly staff!
- 5.0
Very positive experience in purchasing replacement inner pot for my rice cooker. 1) Communication I first reached out via the website customer support form and was informed that the inner pot I was looking for is out of stock and that stock is expected to arrive in Feb/ Mar 2025. To my surprise in early Feb, I received a follow-up email again to inform me the stock has arrived. Thank you to Ms Lee for that. I replied via email that I would drop by to purchase the inner pot. 2) Location The location could be tricky for non-drivers. For drivers - there is no need to head into the multi-storey carpark - there are some parking spaces in front of the office lobby. Use the office lobby to head up to the 6th floor. It is a bit of a maze but you should be fine if you look out for the numerous signs for the service center. 3) The spare part purchase experience The service center was not crowded when I dropped by Friday afternoon. Once you enter, use the machine on the left to print a queue number. There is a separate button for spare part purchases. There was no queue so I was served immediately. I was surprised that the inner pot was reserved with my email address. The lady manning the counter was very pleasant. Only cashless payment modes are accepted (e.g. PayNow, Nets, credit cards).
- 4.0
Spare parts department helped to inform me on the part arrival and reserved the part for me thru whatsapp for my Tefal All-in-One Ironing IXEO+ Garment Steamer QT1510.
- 1.0
I sent my $200 Tefal steam iron in for repair, and instead of replacing the rusted plate, they only cleaned it. This is unacceptable, especially since the iron is still under the one-year warranty period. If I want to replace the plate in the future, they expect me to pay $60 plus $25 in workmanship fees. They claim Tefal does not cover rusty parts under warranty and insist I write to Tefal directly. This is ridiculous!
- 1.0
Really bad service. Tried calling the whole afternoon but no one answered. Messaged on their WhatsApp number no reply. Left voice mail but no one called us back. I have to come all the way back to the office in order to speak to them on the repair.
- 5.0
Very efficient in the new location
- 1.0
Cannot be contacted , as if the place has closed
- 1.0
Email and website staying is only close on Sun and public holidays. I went there and it was closed.
- 5.0
Customer service was top notch 👍..got my spare part for my food processor ☺️😁☺️
- 1.0
Tefal service center almost non existent. Doesn't respond to message or call at all after 2 days! Expect a turnaround time of 2 months for any Tefal product.
- 3.0
Went there to replace a broken part of my Tefal vaccum cleaner. Place was not so easy to find. Also close to 10 mins walk from Tai Seng MRT. Found their service good, as they reserved the part in my name. They provided incorrect opening hours through whatsapp initially (sat 9:30 am - 11:30 pm - even after cross checking 11:30 pm). But later they corrected as 11:30 am. Overall experience good but can be improved.
- 1.0
No one picks up the phone. Tried 15 min on Sat am and gave up. Bought WMF glass kettle and it started to rust!!!
- 1.0
Small cluttered shop in an inaccessible location( they are moving to Tai Seng though so marginally better). So amazed there’s no onsite service for small appliances ( we are in the year 2024?). For my 2 week old Tefal rice cooker, the lady staff told me she would expedite it but I heard nothing over 2 weeks. Had to WhatsApp their number and was told it’s ready for collection. Obviously they have no order management system. Will avoid Tefal for the poor after sales service ( and all brands that they represent).
- 4.0
Should have longer opening times on weekends when more customers can come over.
No reviews match this search. Try another keyword or clear the filters.
Something wrong on this listing? Corrections