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TNG Alliance Pte Ltd
TNG Alliance Pte. Ltd. · UEN 201915238K · since 2019
AI summary
Reviews describe a showroom and service centre for brands such as Midea, Whirlpool and KitchenAid, with the customer service team praised for patient, prompt replies. Customers mention washing machine and induction stove repairs and chest freezer purchases, with technicians who explain the cause and share maintenance tips. Of 47 written reviews, 13 say the problem was fixed, 5 say the business came quickly and 3 say they used the business again. It has been registered as a business in Singapore since 2019. Have your appliance brand and model number ready when you get in touch.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 47 written reviews of 58 on Google
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47 written reviews to read
- 5.0
Just went down to the showroom to buy a 50L chest freezer. Thank you Janice for all the assistance and help. Thumb up 👍 😁
- 5.0
On 15 July 2026, Whirlpool Tech came and replace part, paid S$95 transport and $110 part. Within few days, Dryer is not drying clothes which it suppose to do. Next technician only came 24 July 2026, and worse, pointing fingers at user. I ask them to take back the part and refund the $110 part that is not working. But still, waiting for Office to reply, and office will refund $110 We wasted the $95 to analyze, anyway expected.
- 1.0
Person handling whatsapp messages related to appointments not helpful. I messaged the number before 8 am requesting if they could schedule my appointment 1st. Windiw period from 10 am to 2 pm. Response I got was they are unable to confirm and that if I were not at the premises when technician arrived then the appointment will have to be rescheduled. So I took grab to the premises as I did not want to be late. Git there before 10 and technician did not arrive till just after 2 pm. When I asked technician what his schedule was, he advised that he had 3 appointments in Clementi n then Teban before coming to me. He also advised that schedule was set by the office. That person who was responding to WA messages could have told me that its unlikely that technician could be at my place at 10 am as his appointments had been arranged with the 1st appointment being in Clementi. Had I known that, I would not have incurred expenses taking grab and just taken MRT.! Had I known that the appointments were already set, I could have gone out and do my other chores. How difficult is it to give customers an hour heads up so customer do not have to wait 4 hrs waiting for technician
- 1.0
We were directed to them for our Sharp washing machine repair. They came for services and mentioned that Retractor is spoilt, charged service charge of SGD 65.40 including GST. Later they sent quote for Retractor which is 92.50 including GST. When i checked the price online it is in range for 20-30SGD. Not sure they are reliable
- 5.0
Would like to share my experience in regard to the people working for coordinating appointments , I am very pleased with the way of coordination from liasing and response. Keep up the good work, Thank you for the service rendered.
- 5.0
Came here to fix my kitchenaid. The process was pretty smooth. I previously contacted the kitchen aid team to get a service number and had to give them that for them to fix the kitchen aid for free (under warranty). The staff were very patient in guiding me through the process. Have to say they are very strict on their lunch timings.
- 5.0
Technician Mr. Chia Poh came down to repair our Whirlpool induction stove. He was efficient in repairing our stove, and politely explained how we can prevent a similar situation from happening in future. He also patiently allowed us to clean underneath our stove and even went the extra mile to show us how to scrape off some stains on our stove. All this, with a smile. Thank you Mr. Chia Poh for your excellent service and attitude!
- 1.0
Very bad service,was contacted by them but they need us to follow against their dates,and atitude is veey bad. Not recomend
- 5.0
I’m very impressed with the level of professionalism and care shown by the customer service - Aries. From the moment I reached out, she is attentive, patient, and genuinely eager to help. My issue was resolved smoothly, and they kept me updated every step of the way. Outstanding service that really makes a difference!
- 3.0
Service is good so far. This is the good part. The not so good was, techinician though seems cold and just did his job without informing about the faulty part. He only replied monotone on few questions I raised about the fault.At one point, he seemed to be cocky telling how to do the maintenance after the repair. He was in a hurry and ddnt give me a copy of job order but later he did anyway after I told him that I will need it as part of my unit maintenance file. And a simple suggestion, kindly remind your staff to clean up the mess after doing the job. This guy is ok but it was a turn off that he just packed and go after doing his stuff.
- 1.0
Extremely Poor Service from TNG Alliances! Had to deal with TNG Alliances twice this year for different product issues, and both experiences were extremely disappointing. First incident (March 28): My dryer was faulty, and I was told a technician would arrive between 10am and 1pm. No one showed up the entire day. After several attempts at contacting them, the technician randomly showed up at odd, unconfirmed hours and this dragged on until April 10. Second incident (October 4): Had to consult TNG Alliances again, this time regarding my TV remote. I was assured a technician would come between 10am and 2pm on Saturday, but once again no one arrived. No call, no update, no reschedule. Only on Monday did I receive an apology, claiming this was the “first time” such an issue occurred. Ridiculous, considering I had evidence of the same issue back in March. As a service provider, it’s your responsibility to communicate clearly, respect customers’ time, and properly coordinate with your technicians. In total, TNG Alliances has wasted 8 hours of my time this year. Avoid their services if you can. Unreliable, unprofessional, and dishonest. If I could give zero stars, I would.
- 1.0
My response to your reply : Everyone makes mistakes. What matters is how you handle them. Denial, instead of accountability, is what turns a poor service into a bad reputation. Your reply does not address the core issue. Your technician did not suggest a preventive repair , he stated that all three heating elements had already failed and quoted me $529 to replace them. There was no mention that the top and bottom elements were still working or might fail eventually. That’s a key difference, and misrepresenting it now doesn’t change the facts. A second technician inspected the same oven shortly after and confirmed that only the middle element was faulty. He completed the repair for half the price, with a 1-year warranty ,significantly better value and confidence than the 3-month warranty you offered. This is not a professional “diagnosis.” It’s either a clear misdiagnosis or a deliberate upsell, both of which are unacceptable especially from a company acting under Whirlpool’s name. I paid $90 for a service that failed to provide an accurate or trustworthy assessment. Original review. I booked a repair for my Ariston oven through Whirlpool Singapore, and they sent TNG Alliance as their authorised service partner. The oven is 2 years and 10 months old. The TNG technician diagnosed that all three heating elements top, bottom, and middle were faulty and quoted me S$529 for the repair. The quote included only a 3-month warranty, despite the high cost and scale of the repair. That immediately raised concerns. I sought a second opinion from an independent technician, who quickly determined that only the middle (fan) heating element was faulty. He completed the job for S$290, and provided a 12-month warranty, more confidence, for significantly less. This raises serious questions: Why were all three elements diagnosed as faulty when only one was? Why does TNG offer such a short warranty for such an expensive job? The contrast in both diagnosis and warranty coverage is alarming. At best, this was a careless misdiagnosis. At worst, it suggests a practice of overquoting for unnecessary parts , relying on customers to take the first quote at face value. I paid for the service visit, but received no clear explanation and no accountability after the fact. For a company representing Whirlpool and Ariston in Singapore, this level of service is deeply disappointing and undermines trust in both the brand and the service network. Customers deserve better. At the very least, we deserve accurate diagnostics and a warranty that reflects confidence in the work.
- 5.0
The technician very professional On time for the appointment The administration also very helpful and patient about my situation Good job Thanks again for u guys exceptional service Keep it up
- 5.0
Our washing machine was faulty. It's been malfunctioning for more than a month now. I eventually called the Service Center last Thursday. The Customer Service agent opened a ticket for me and was advised that another colleague of his would reach me shortly via WA (time I spent - may be 3 minutes). As promised, quickly, I was contacted. The 2nd person gave me a slot 2 days later (that's today - Saturday) 9am-1pm. Through WA, we exchanged some preliminary information (time I spent - all in all, may be 4 minutes) Shortly before 9am today, the Technician rang me to inform that he'd arrive at 9. The Technician reached our HDB by 9am. He switched the machine power on. I observed him listening to the sounds that the machine was making. Within a few seconds, he opened the top panel. He replaced a part and restated the machine. Presto! the machine was good as new (time I spent - 6 minutes). All in all, I had spent less than 15 minutes to get our washing machine fixed. I must admit that all the 3 people that I interacted with showed interest & care. They all were very courteous, pleasant & skilled. Each one knew his/her job function absolutely well. I am feeling bad that I don't know their names. Bute here's my reference = WO:MSGWO250900781. Would you please convey all 3 of your very capable staff my gratitude? Thank you.
- 1.0
Technician came down to check on my dryer which wasn't drying well anymore, said the coil was dirty and required a wash which would cost $250. I got another opinion via a carousel technician who mentioned it definitely wasn't the coils as the photos showed the coils were still very clean. Found out that there were multiple filters and one of them was choked with lint, which was the cause of the issue.
- 1.0
Terrible Repair Experience – Will Avoid Any Brands Serviced by TNG Alliance I had an extremely frustrating experience with the repair of my KitchenAid mixer through TNG Alliance Pte Ltd, the authorized service center. Customer service was poor and unhelpful. They charged $65.40 as a diagnostic fee but clearly didn’t properly check the machine. For that fee, I expected a full inspection and a clear diagnosis — but that didn’t happen. After 10 days, I was charged another $65.40 for repair, only to find out the problem was never fixed. The mixer still had the exact same issue, and I had to send it back again. After all the time, effort, and money spent, it turns out the actual issue was simply a loose screw. This should have been caught during the first check, especially after charging a diagnostic fee. It’s frustrating and unacceptable. If this is the quality of service provided by TNG Alliance, I will absolutely avoid buying any brand that relies on them for servicing. Totally disappointing and unprofessional experience.
- 5.0
⭐️⭐️⭐️⭐️⭐️ Exceptional Service from Start to Finish! I rarely leave reviews, but the outstanding service I received from the team at TNG Alliance Pte Ltd for my Midea washing machine truly deserves recognition. From the moment I reached out, the communication was prompt, polite, and professional. They patiently listened to the issue I was facing and arranged for a technician visit at a time that suited my schedule — no fuss, no long waiting times. The technician who came down was not only punctual, but also clearly very skilled and knowledgeable. He explained the problem in simple terms, was transparent about the charges, and carried out the repairs with great care and efficiency. What impressed me most was the attention to detail — even small things like checking the machine’s placement and running a final test cycle were handled thoroughly. What sets them apart, though, is their customer-first attitude. After the repair, I had a quick question, and they were super responsive via WhatsApp, offering advice with no extra charge. It’s rare these days to find a service centre that combines technical expertise with such warmth and commitment to customer satisfaction. My washing machine has been working perfectly since the service — as good as new! I’m beyond satisfied and highly recommend TNG Alliance to anyone in need of home appliance servicing. Honest pricing, quality workmanship, and genuine people. 👏 Thank you to the whole team for making what could’ve been a stressful experience feel effortless and reassuring. Keep up the amazing work!
- 5.0
I had an excellent experience with TNG ! The midea machine was top-notch, and the team was incredibly professional and friendly. Aries and Jensen went above and beyond to make sure everything was perfect. I really appreciated and highly recommend to anyone looking for them!
- 1.0
Horrible serive level! My Whirlpool fridge that provided by developer got beeping recently, not frequent, around once in 2 weeks time. I called Whirlpool and TNG Alliance arranged an appointment to fix the issue. I sent them the videos on beeping so that they can be prepared of the components and tools needed. So far ok. The day after the technician "fixed" the beeping issue, they sent me a statement with "quotation" title, and ask me to make the payment within 2 days. (Suppose to be invoice) On the 2nd day, the beeping has come back, and I took video and showed to the contact person. The customer service ask me to make payment before they can arrange next appointment to fix this. I asked, the beeping only appear once in 2 weeks, and now only 2 days after technician "fixed" it, how can I be assured that technian able to solve it after I make payment? The customer service keep repeating that I have to make payment before they can arrange next appointment. On the same day evening, the beeping appeared again. And now, the beeping is 3 times in day, including midnight, which wake my baby up and I have to go to kitchen and off the beeping. Then comfort my baby to sleep back again. I sent the midnight beeping videos to the customer service, but no action from them.
- 5.0
I had an issue with my washing machine, and Luka was prompt, professional, and very knowledgeable. They quickly diagnosed the problem, explained everything clearly, and had the machine running smoothly in no time. He were respectful of my home, cleaned up after the work, and even gave me tips on how to maintain the washer to avoid future issues. Great experience overall!
- 5.0
Very good service from Mr Jansen and Ian. They attended to my walk and were very kind and understanding, friendly to work with. Would like to see them again 👍🏻
- 5.0
Luka is very prompt with the appointment. He arrived early to fix the issue. Also he is able to render professional advice on the care and maintenance of washing machine. He even shared his experience with washing detergent liquids and recommended the suitable type of detergents. Thank you Luka for a job well done!
- 1.0
Unable to give 0 stars so I have to give 1 star. Firstly, dont buy whirlpool products as they outsource their inwarranty servicing to this company, TNG alliance. I have no issues with outsourcing since Whirlpool does not have big presence here in Singapore. However, the outsource technician they choose to work with, TNG is really bad. They have no idea how to repair and what to do. First Visit: claimed that drainage hose too short hence have the F1/E9 drainage error. Told hubs doesnt make sense cuz if short then should have this error right at the start why use 5 months then suddenly have this error. 2nd Visit: Nonetheless, we decided to pay about $160 for TNG to extend the drainage hose as this isnt covered in the warranty. Error kept appearing during technician's test (before I paid) and he kept calling someone for advice and help. Makes me wonder if he even knows what he needs to do. in the end, he even pulled out the dishwasher from the wall and said no choice it has to be like this as pushing it all the way inside bends the drainage hose. Error appeared 2h into the wash after the hose extension and paying $160. Called them and they claim the drainage pipe is too high, told us to engage a plumber to cut it shorter so make the elavation lower. How we see this situation: TNG doesnt have an idea what is wrong and how to repair. They are just doing trial and error at the expense of our time and money. My dishwasher has been down since mid-March and for 2 months we cannot even use it once. Whirlpool's customer service is non-existent, we have to liaise with TNG ourselves. Third visit: we got them to take back the drainage hose extension and pay us back the $160... Not sure what to do with a 60cm freestanding white elephant. If we call Whirlpool, they are going to get this TNG back ..... ........ sucks to be us.
- 1.0
Good luck with owning a Toshiba washer if servicing is done by TNG. They're completely uncontactable..
- 2.0
Have to be very patient with the people working there. Most of the time they have no idea what is happening, just going through the motion. Be very very sure to check and test your machine before you pay. Some screws or pieces may be missing. This is the problem when there's only 1 service centre
- 1.0
> I took urgent half-day leave today based on your confirmation that a maintenance team would visit between 2 PM and 6 PM to service my TV. > Despite waiting, I received no notification of cancellation. Only after contacting your team on WhatsApp did I learn of the change. > This lack of communication is both unacceptable and unprofessional. > Not only did you waste my time and leave, but this is the worst customer service experience I've had with Sharp. > I am deeply disappointed by this handling of the situation. I just hope my Sharp washer will last longer than the TV. I will no longer buy any Sharp products after this incident. Update: The staff handled the service recovery by scheduling an appointment for the next working day as soon as possible.
- 1.0
HORRIBLE! 1 star is considered generous. -1 star would be a more honest review. Case-in-point, repair services for my SHARP dryer were supposed to be scheduled for 13 Dec, between 1pm to 4pm. I made special provisions to be available during that time to accommodate the repair work. However, around 3+PM, I started to get concerned about the repair services making it by 4pm. So I called TNG Alliance to enquire. Sadly, calling their customer serives is as good as 'talking to the wall' (quite literally). All I got was 'one moment' as their answer to my query on the repair ETA was not answered. I then decided to call Gain City (the place I bought my dryer from) to get assistance from them to help find out what was going on. The next 30 mins were just a nightmare calling Gain City and TNG Alliance to get some answers. I sincerely wonder why I needed to be my own "Project Manager" to manage the repair when it should be all managed by TNG Alliance. I also noticed that based on past reviews, I am NOT the only person experiencing such a disappointing post-sales experience with TNG Alliance with regards to repair services. For your awareness, if you are serviced by TNG Alliance.
- 5.0
Joyce, Thanks a lot for your kind patient support addressing my operational issues of Microwave very seamlessly in limited time!
- 5.0
very pleasant experience, technicians and efficient. customer service was also very responsive and helpful, high recommend their services
- 1.0
Very bad service, washer spoilt covered under courts warranty, tell me engage TNG for repairs charged me for cleaning brought back still faulty sent men up to check 1 month later MIA no news
- 5.0
Excellent service from Luka
- 1.0
Everything very bad!Pleae avoid this brand product !!
- 1.0
Horrible service . Staff don’t listen to customers and insist on doing things that convenient themselves. Not happy with the entire experience
- 5.0
Seriously a lot times book appt to fix Ariston oven , their appt always pack . But luka help me really to make it asap for the appointment. Luka very helpful . But I also pity them because their appt is really tight till can’t breathe especially public holiday seasons and school holidays They are very professional in dealing with the repair , defects or even user issue that do not how to use Thankyou so much for trying experdite on the repair work . Can’t expect immediately but at least I don’t need to wait 1 week is really appreciate a lot . Thankyou
- 1.0
Very poor service. Regret buying a Toshiba washing machine
- 5.0
Big thank you to TNG for professional fridge servicing: fast response, comprehensive root cause identification and forward thinking. Could not have asked for anything more.
- 1.0
My cooker hood charcoal filter was in need of a replacement, so I attempted to make a purchase from TNG Alliance last December. I was informed by the staff that there was no stock and they would contact me once the stock is in. I followed up regularly with them for the next few months and I got the same answer each time - that they still have not received the stocks. No attempt was made by the staff to explain why delivery was taking such a long time for an item that is regularly needed by users. After a few months of waiting in vain, I decided to place an order in mid July and paid for the item in the hope that this might expedite the process. They mentioned that stock would take 4-6 weeks to arrive. Unfortunately, it’s been 8 weeks since my order and purchase and I’m not closer to getting the charcoal filter from them. I’ve tried contacting them but my calls went unanswered. It is preposterous that TNG’s customers have to wait more than 8 months (& still waiting) to get a part that is a vital component of the appliance. Such a wait is totally unacceptable. Their staff service is found very wanting too as they are not proactive in serving customers’ needs, giving unhelpful remarks like “stocks are still not in, will contact when they arrive” each time follow up is made with them. TNG should not be in the business to supply the charcoal filters or any other items at all with their poor track record. I would have given them a 0-star rating but that was not possible as I would not be able to post this review otherwise.
- 5.0
I would like to give my appreciation to Chin Leng whose had helped me resolved my washer’s problem. He showed his professional skillset and apparently equipped with knowledge and experiences on the product. He truly has been extremely helpful and therefore I would highly recommend TNG to everyone!
- 4.0
Called a week in advance to check whether I need an appointment or I can just walk in. Customer service told me they would be open I could just walk in the coming Saturday. I brought the Kitchenaid over only to find that they were closed on that day. Update: They've since arranged for a pick up for the machine and are repairing it so all in all worked out fine.
- 5.0
Goh is very helpful and knowledgeable about Whirlpool and Ariston products. Gave me a lot of confidence with the products, services and especially when help is needed. Great job.
- 5.0
Brought my Kitchenaid stand mixer for repair on 27th December in the morning. After paying for the diagnosis fee, I was told that the repair would take about 1 to 2 weeks. As I was about to leave, the technician came to the counter and asked me to wait for a few minutes. In less than 15 minutes, he managed to repair my mixer. Really appreciate his prompt service to save me another trip down to collect. Now, I am able to use my mixer for CNY baking. Thank you for the first class service.
- 1.0
Horrible service. We sent our instant pot for servicing 2 months ago and till now it’s still not resolved. On top of that, the response from the service team has been rude and not helpful. Instant pot is a good product but if the after sales service is this bad, might be better off using another product. Pls change service center
- 1.0
Charging me transport $25+gst & labour $75+GST for stove PLUS another labour $75+GST for cooker hood. (If I want to check oven, I need to pay another $75+gst) to technician for his arrival per item check. These are additional to paying for parts and extremely unreasonable. Who sets these charges. Is painful.
- 1.0
Very bad service. Washing machine faulty and need their service urgently. Booked an appointment with them and need to wait for a few days. Took leave to stay at home because their appointment time was from 11am to 3pm and their technician didnt turn up! End up they told me they forgot to book the appointment with their technician.
- 1.0
Response very bad. Waited for than a week until now yet to get an official quote from customer service for replacement of ice tray for Whirlpool fridge.
- 5.0
Excellent service from Luka. Thanks for the no fuss solution to my leaking wine cooler. Highly recommend his service as he is familiar with most appliances. He had come to service my cooker hob before.
- 4.0
Luka was honest, friendly, approachable and addressed my concerns even outside office hours. Thank you
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