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Toyo Aircon
Toyo Aircon · UEN 53177193L · since 2010
AI summary
Customers describe technicians who arrive on time, give advice on looking after the aircon and clean the ceiling fans as well as the units. A property agent says the technicians are honest with their diagnosis and quote. Of 15 written reviews, 9 say they used the business again, 2 say they knew the price first, 2 say the problem was fixed and 2 say it came quickly. It has been registered as a business in Singapore since 2010. Tell them your model and the fault, and ask for the price before the visit.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 15 written reviews of 22 on Google
Summary of reviews
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15 written reviews to read
- 1.0
Please educate your staff to be considerate and park properly
- 1.0
Please, do not enter into a regular contract with them. First of all, they have absolutely no intention of keeping to schedules. Every time, they contact me more than three hours before the scheduled time slot, asking, "I'm nearby, can I come over?" What's the point of scheduling appointments then? (laughs) The service is also shoddy, finishing unusually quickly, and there's a discrepancy between the website's advertising and the actual work. The odor I was concerned about was immediately resolved when I switched to a different company! Other Japanese air conditioning companies are better, not this one. Their refusal to inform me that my regular contract had expired, and their attempt to silently get me to sign a new contract under the guise of an extension, is beyond rude—it's terrifying. A truly appalling corporate attitude. -- Postscript: I have no plans to resume services, so I will not be contacting you via email. A reply is not necessary. Thank you for everything so far.
- 5.0
The technicians arrived on time and worked efficiently.They made sure everything was running smoothly. Pricing was reasonable. Will definitely use service again and highly recommend . 👍
- 5.0
Professionalism and Value for service .
- 5.0
Always a delight to have XiaoPeng and Team over for servicing! He's meticulous, thoughtful and goes out of his way to clean our ceiling fans, etc. Knowledgeable about what the Team does.
- 1.0
Terrible
- 1.0
Engaged a tow truck to recover their van from the accident scene. Refused to pay for the towing when the van was towed. Asked to put down the van and they will engage another towing when the price was told by the company before even coming down. Unethical.
- 2.0
I have been using their service for my entire 4 years in Singapore but they rarely arrive on time and dont even try to inform in advance that they will be late. Not sure why i have been using them for 4 years maybe i should have changed earlier
- 5.0
As a property agent I have work with various AC service providers. TOYO technicians really know their job well and honest with their diagnosis and quote. Servicing and repair are also thorough. Highly recommend their service !
- 1.0
Technicians from Toyo just left my home and I must say the service is getting from bad to worse. They were hardly here for 20mins and said all 3 units are clean! I have stayed with Toyo for 3 cycles (3 years) now and the level of service from the start to now is in stark contrast. Right from the start, they used to do all the cleaning the claimed on their website. The cleaning took close to an hour which included dismantling the units, washing them, wiping and cleaning them after installing them back and even dusting the condenser. Now, all they do is give it a vacuum and leave! There are thousands of air-con servicing SMEs all over Singapore. Thought I finally chanced on a decent one who'd provide good service and value-for-money. To be fair, they did but as with most businesses here, Toyo couldn't keep up.
- 5.0
Toyo Aircon is my preferred Air Con Servicing provider. I have been using them for years, across a few properties. Unlike other service providers, Toyo Aircon is ALWAYS punctual. They also take care in servicing your equipment and do a good job of it. No corner cutting and complete all the stated servicing steps.
- 5.0
The aircon technicians were punctual and gave good advice on how to maintain the aircon units. Service all done professionally and did not leave any mess behind. Price is very reasonable compared to other companies Recommended! 👍🏼
- 1.0
Just because the cleaning is in Japanese doesn't mean you should expect Japanese-style service. They were featured in a Japanese free magazine, so I thought it was safe, but the local cleaning company I'd used to use was by far better. The cleaning is definitely more careful and meticulous than before, but the person who handled it was just awful. They didn't respond when I said hello, and didn't care if dirt fell on the floor or precision equipment. Even when I was frantically searching for a cover or cleaning, they just kept dropping dirt on me. What a beast... When I complained, they said, "It's fine, we vacuumed it up, right? It was really dirty, so it can't be helped." But that's not the point! If dirt was falling, shouldn't they have said something? The previous cleaning company even let me know when I was using the shower. They arrived 15 minutes early, without any prior contact by phone or SMS, which made me wonder. I don't even want to give them one star. After the above issue, the person in charge promised to send a Japanese staff member next time, but no Japanese staff member showed up on either of the two subsequent visits. Upon further inquiry, I was told that there are no Japanese cleaning staff members. This makes no sense. There will be no renewals, and seeing their advertisements in the free paper makes me angry.
- 1.0
Over 2 years, we encountered varying levels of customer service, ranging from very good to extremely poor. My family and I were very happy and re-contracted without hesitation once the first year passed. After almost 18 months, however, our air-con unit broke down and we had a third-party service technician take a look at it. He told us that our units had not been thoroughly cleaned for at least a year despite Toyo/ Feng Sheng cleaning our units every 3 months. We also replaced our PC Board as per Toyo’s guidance for $480… only for the same unit to break down again in 6 months’ time. I would like to highlight that the company and its representatives hold themselves to the mantra that “Maximum customer satisfaction is our number one priority!” This could not be further than the truth
- 1.0
I am inclined not to giving even one star. Absolutely not recommended. They call you in the middle of the day when you are busy at work to say "We happen to be working close to your condo today. Can we come by today for the quarterly maintenance?" and call you and ask you if they could come for the same reason at 2pm when an appointment is already made at 5:30pm. Moreover, only after you made an appointment at 5:30, they send you a text saying they'd arrive between 5:30 and 6:00. Now, they don't appear past 6, no call nor update, and only after I call the CS, they call me back and say ETA is 6:45 due to a traffic jam. Was it not predictable, did they not have my number to reach? Just because my landlord specifically requested to use Toyo aircon I made the annual contract but I have no idea why he was keen on them. Not recommended. I signed an annual maintenance contract with them at the request of my condo landlord, but I don't want to renew it. I was already annoyed when they suddenly called me while I was at work asking if they could come over for regular maintenance since they happened to be working nearby, but today, even though I had an appointment scheduled for 5:30, they called me again around 11:00 AM while I was at work and asked if they could come over at 2:00 PM since they happened to be nearby. When I refused because I was at work, they didn't show up even after 6:00 PM. After we set the 5:30 appointment, I received a reservation confirmation SMS with a timeframe of "I will arrive between 5:30 and 6:00," but they were late even within that timeframe, without any contact, and when I called them back they said, "Due to traffic, I will be there at 6:45."
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