WH Electrician

1. 5.0Andy F.11 Jan 2025

   I experienced a power trip at about 330am and quickly decided to call for emergency help after a few failed attempts to restart. Despite the unearthly hour, Ah Hua answered the call and arrived at my home within 45 mins. He was quick to identify and isolate the problem, then explaining to me the cause and proposed remedy. I was impressed by his knowledge and problem solving capability despite working in challenging conditions. The problem was quickly resolved and Ah Hua also did a quick technical sweep to ensure that there were no residue risks present. The price presented to me was what I believed to be reasonable and I’m thankful for Ah Hua for resolving this issue for me so quickly.

2. 1.0Tan Jia Y.21 Jun 2024

   Experienced a power trip and couldn’t find anything wrong with the CB box. Called this service for help only for them to lie to us saying there was nothing we could check outside of our unit, so they were making their way down to do a check for us. In the mean time, we managed to find out there in fact was something we could do and we rectified the issue before they reached, and they insisted on charging $40 for trip fee. They also mentioned that even if the main CB outside of the house tripped, they wouldn’t be able to identify the issues, so I’m not so sure what they could have helped with. I had someone else of opposite gender to make another call to them, and they had a different and useful answer. Dishonest.

3. 5.0Jessica L.13 Nov 2023

   Electrician came down swiftly..he's very professional and very knowledgeable. Pricing very reasonable given that he came within an hour.

4. 1.0JANE T.20 Oct 2023

   Just a power outage cost me 120!

5. 5.0Anil Kumar N.25 Jul 2023

   Mr Ah hua , had helped to fix out our problem in Wood land drive 62, which was difficult to debug as only Partial electric was working. Appreciate as problem was solved without doing any Modification to wiring...

6. 5.0Minh H.28 Jun 2023

   Called via phone. Technician was responsive and came out at short notice. Fixed our blackout. Charged as quoted.

7. 5.0Kim Z.7 Mar 2023

   Had a faulty circuit breaker in the wee hours of morning...Decided to call WH Electrician....Mr Ahuaw came at 5.30am to fixed it...He change the old socket to the new one & he do it fast & calmly....Finally the lights & home can be turned on thanks to him...Pay the service cost (a bit expensive though) through paynow... May I know is there a receipt for this service? Cause he say can be transfer to his paynow...I just want the receipt for future know when i did the service...

8. 5.0Seopake T.16 Sep 2022

   There were 3 power trips in my house over a 10-day period. Mr Ahuaw came and identified a weak spot in the row of buttons that tripped in the DB Box. He was efficient and knowledgeable and managed to get our auto gate working after some electrical works and also we have no more electricity trips thus far, after he disconnected a wire in the DB Box. He is responsible and responsive when contacted and will return promptly to resolve any electrical issues.

9. 1.0Angela M.16 Feb 2021

   Our power tripped and we were unable to get it back up during wee hours. Google brought us to Wan He and we hastily called for help. It took about 50mins for the technician to arrive, understandably given the hour. It took another hour for him to successfully restore power. Even before identifying the issue, he was quick to recommend we change out the whole switch box, because... it was old. This, raised an alarm in my head. During this time, the technician was unfortunately displaying unprofessional service. He was impatient when responding, constantly sighing as he moved around the house to test all the points. Gave blunt comments and was unapologetic about everything. We didn't wish for a power trip and had to call someone for help, so having a little empathy will go a long way - especially given the hour. The weirdest thing was, he seemed to have identified the faulty point and went on to prove it. But he continued to go about the house and proceeded with dismantling most, if not all of the plug sockets to test every single one. We had no idea what or why he was doing that. And at last, went back to the identified socket to merely remove the faulty wire. We trusted what we thought, was a professional technician to swiftly identify and assist to rectify the issue. We were charged $180 for the service. Well worth the money, given the hour and if it resolved in a timely manner. For ignorant people like us who may not be aware, we could have used the number for EM Services to call for professional help, without an exorbitant fee. Number is located at every lift landing.

10. 1.0Randy G.4 Feb 2021

    i think service is OVERPRICED. Replaced the MCB/Isolator (double pole) and replaced the Earth Leakage Circuit Breaker (RCCB) and charged $440+ for the services. Based on rates given on Pasir Ponggol Town Council Handyman Services, it should cost around $130+.

    Response from the business

    Hi Mr Goh, I understand where you coming from, but I believe $130 is charged by the Services done by Town Council. we as private operator we are activated based on urgent night call, there's taxi to and back transportation cost $30 + $30 , manpower cost is $180 (we benchmark with sghomeneeds.com since 2020 during CB Period as sales volume down, together with adding the worker CPF percentage inside ), warranty fee (in case it spoilt we have to come again within a week), advertisement fee (Google charge us daily $120) and lastly replace equipment cost. Our procedure is we will quote a price, and is based on mutual agreement, what we are proud of is there's no complain of the services and equipment offered. For your information, I have checked with my accountant as I am using his PAYNOW for the time being as my PaYNOW is pending registration, your pay now of $440 did not went thru at all as of 23:38hrs 4th Feb 2021, please check with the bank.

11. 2.0Angelexxa C.2 Jan 2021

    Quite pricey but came quite fast

    Response from the business

    Thank you for your comment, we are trying to explore with Google, CPF and Transportation to see how best to lower our services cost coz majority of the fees goes to them. We will strive to maintain professionalism and price reasonable. My sincere apology

12. 5.0Pin Lay C.10 Dec 2020

    Had a power tripped because my extension cord was faulty. I heard a loud bang and sparks and then my whole house was in darkness. He was very responsive and came within a short period of time to check and to replace my sensors. Not sure what is the current pricing for the sensors but o decided to change them as he suggested and he even offered tips to make my pump plug safer. The next day when I message him to give me a receipt he came all the way to write me one and offered to change my plug for me again to make it safer. Just thankful that no one was hurt in the incident and things were rectified very quickly.

    Response from the business

    Thank You for the feedback and understanding.

13. 5.0Nicole A.8 Aug 2020

    Called him because the circuit breaker pop infront of me and couldn’t switch it back on. Guy came within 25-30mins at 5am to help us get the circuit breaker and my power back on and changed the switch for us. It was quick and smooth. Guy explained properly. Service was good! Responsive !Even though abit expensive but managed to get everything to work well! Will use the service again

    Response from the business

    Thank you for the understanding and five star comment, we are trying our best to see how best we can lower future cost by talking to Google, CPF, Rental for storeroom and solving our transportation despite having lower sales volume then pre covid as majority of the costing goes to them , that we have no choice but to raise our fees since March 2020 Sorry for the late reply, as I just realised I have Google map page. :)

14. 1.0Yvonne H.13 Dec 2019

    Called for a power failure issue only to be charged $70 for a simple check and excuse saying that it is a meter fault and that they can do nothing about it. Got another electrician to assess the same situation and everything got resolved with two replacement plugs within an hour. Do not engage.

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