360 Xpress Cleaning

1. 1.0Gayee S.9 Jan 2025

   The worst experience ever! The cleaner is rude and full of lies. The communications is an absolute nightmare and suggest everyone to stay away from them

2. 1.0Cherine T.8 Jan 2025

   Unprofessional, unethical and an utter ordeal - I would give it 0 stars if I could. Once the pick up was arranged, they became unresponsive. Had to follow up multiple times on pick up, invoice and re-installation. Real kicker was the silence on re-installation date. Pinged them both over WhatsApp and Carousell, and they finally responded with “12-2pm” at 11.30am, after we agreed on 3pm to 5pm. And then demanded payment or wouldn’t arrange re-installation. So I paid, and they went silent again. Managed to get hold of the delivery / installation guy on the side, who was probably the only decent person in this shocker of a company.

3. 1.0Kian Hung L.26 Dec 2024

   Bad experience!! Promised to collect my curtain but didnt show up, and they also dont reply messages, just read without response!

4. 1.0Han Liang S.18 Nov 2024

   Please don’t use them, appointment made, no turn up no pick call. No responsibility at all.

5. 5.0Rachelle L.20 Sep 2024

   Used their move-out cleaning service and it was a game changer. They cleaned everything to perfection and made moving out so much easier.

6. 5.0dion20 Sep 2024

   Had my curtains dry cleaned by this company and I couldn't be happier! They look brand new and smell amazing. The booking process was easy and the team was professional.

7. 1.0Andrea W.15 Aug 2024

   THE MOST UNPLEASANT EXPERIENCE. I got quoted a specific price based on the square footage of my unit, with +$20 optional add-on if furnished. My place was unfurnished by the time they arrived - which was 30 minutes later than agreed - and they still charged me the $20 optional add-on because apparently my unit was larger than expected and the cleaners had to clean for an extra hour. Shouldn’t I be receiving an apology for them not being able to keep to the three hour timeframe they promised and inconveniencing me to stay out of my flat for longer while they cleaned? And what do they mean the unit is larger than expected, when I literally gave them the square footage? They charged me extra for their incompetency then held the e-receipt hostage until I paid. Actually, still holding the e-receipt hostage even after I’ve paid the extra 20 I don’t know why I’m paying for other than to just avoid further hassle. Refer to screenshot to understand the state of customer service communication. This is extortion and harassment at best. Never ever use them.

8. 1.0DAVID C.14 Aug 2024

   Don’t waste your time with them

9. 1.0Ross C.12 Aug 2024

   AVOID AVOID AVOID! Go for 360 Xpress Cleaning if You Enjoy DISAPPOINTMENT! Our experience with 360 Xpress Cleaning was a nightmare. We usually give businesses the benefit of the doubt based on Google reviews, as we believe in giving them a fair chance. But in this case, you should run as far away as possible. If I could give 0/5 I would! We hired them for curtain dry cleaning, and the business owner (who also manages their WhatsApp) kindly offered to include move-out cleaning as a package. Everything seemed fine until the day of the service. On the scheduled day, we messaged them 15 minutes before the appointment to let them know we had arrived to open the door for cleaning and curtain installation. He responded immediately, informing us that they couldn’t make it because the assigned cleaners were on medical leave. (Seriously? No prior notice, no plan to arrange alternative cleaners, no mention of returning the curtains, and—unfortunately—no apology.) We tried to communicate further, but were met with hours of silence. We had no choice but to book another cleaning service at the last minute. However, we still needed the curtains back the same day for our apartment handover. Eventually, they replied but said they couldn’t deliver or install the curtains because the worker wasn’t available. (So, was the prior confirmation of time and service just a joke?) With no other options, we asked them to deliver the curtains so we could install them ourselves. They agreed but then had the audacity to request full payment in advance, including an additional charge beyond the original quote, which was supposed to include installation. He refused to deliver the curtains unless we paid in full and wouldn’t accept a deposit. When we questioned the overcharge and lack of fulfilled commitments, he went silent again, avoiding any responsibility. We ended up paying them, hoping to finally receive an apology upon curtain delivery. Unfortunately, the owner was too afraid to deliver the curtains in person. He left them at the concierge and drove away, along with his and his company’s reputation. Please stay away from 360 Xpress Cleaning, or your moving experience may turn into an unfortunate adventure.

10. 1.0Vanessa6 Apr 2024

    Absolutely dreadful experience with this company! I rarely bother with reviews, but this one is a must to save others from this nightmare. Their complete disregard for customer satisfaction and lack of accountability and responsibility is appalling. The collection process was a disaster from the start. RM, the person collecting the curtains, seemed to take pleasure in knocking over my personal belongings with utter rudeness. Communication was horrendous. Despite multiple reminders that we needed the curtains back by Saturday, there was no confirmation whatsoever. On Saturday, the day of the handover, they conveniently disappeared. Phone calls and messages went unanswered for hours, leaving us stranded and frustrated. To add insult to injury, they had the audacity to demand payment before even reinstalling the curtains! And of course, they were so reluctant in providing any invoice or receipt, and we had to demand for it numerous times before it was finally sent. Save yourself the headache and steer clear of this company. It’s not worth the stress and frustration.

11. 1.0Glenda W.20 Mar 2024

    I do not give negative reviews, unfortunately, this time I have to help others. An outgoing tenant has engaged this company and the curtains were returned to me looking unwashed and still stained. I texted the Company for explanation and a service recovery. However they only replied “Hello” to respond my “Hello” and after giving my feedback, the Company went radio silence till today. My new tenant has feedback that they had to send curtains for rewashing because it was stained and dusty. Dear Tenants or Homeowners, please do not think that cheap service is always good thing. Sometimes you end up paying more because the job is not done properly. Not sure if there are many branches but this is the one with the address at Toh Guan East.

12. 2.0ian L.15 Mar 2024

    This is a review on customer service. While the cleaning service was passable, Absolutely abysmal customer service, not responsive, no receipt provided upon payment as initially ‘promised’ TRUST THE REVIEWS. Do not engage because you won’t get your RECEIPT, which should be a basic, simple item to provide upon payment. This will cost you more when you move out, landlords will withhold your bond or charge you for another cleaning. Simply terrible experience. Called to get the receipt that has been delayed for more than 12 hours, when I have explicitly said that I need it for my handover process but whoever owns the number 9888 6688 will just block you. I repeat, DO NOT ENGAGE. Edit: finally received my receipt. Added 1 star for at least getting back to me, insist on your invoice/ receipt before payment if you’re looking for this xokoany

13. 1.0Youth S.9 Feb 2024

    Only know how to deny instead of looking at the evidence that I show them. Install the curtain so badly, uneven and ugly way. the house only elderly at home can’t ask them to climb to adjust so dangerous you know, beg this company to send people down for assistance also no reply. Your worker done work badly you should do something to improve the service instead of denying it.

14. 1.0Katherine C.25 Oct 2023

    I had a very bad experience with this company. I was overseas and I arranged for my curtains to be dry cleaned whilst I was on holiday. My helper was left to manage with my instructions on when they are coming etc - I also left her money to pay them upon completion / installation. What this company failed to mention upfront is that even if there is no deposit required, they will not install or return your curtains if you do not pay the full amount first. I asked them to deliver the curtains and not install until my helper pays after checking if there are issues with the curtains however, I was rudely told that this is not up for negotiation and that I have to pay first. I was trying to call them on the phone to discuss however they did not even pick up my call. They had not given me a receipt as well after I finally succumbed and paid online just so I can get my curtains back. It was VERY unprofessional - I would never engage them again and I would highly discourage anyone from doing business with this company.

15. 1.0Nurcan K.20 Oct 2023

    It was a nightmare experience ! It was impossible to communicate with them. You ask them to come on Fri , they come on Saturday instead and not even at scheduled time , you have to wait and wait and wait for them. I specifically told them at the very beginning that curtains need to returned on Wednesday after 3 pm since I was not living in the unit and it was the only day and time I could do. They said ok and then they were very unresponsive &I had to chase them for the return. They said they would return them on Tue. They don’t even read your messages, don’t take any notes regarding requests etc. At the end, after 3 days of wait on response to my text messages ( btw they don’t take your calls either), they said they will deliver on Thu from 5-7 . I requested an earlier delivery time , they said no and out of blue on Thu around 2pm, I got a text from the delivery guy that he will be in my unit in 25 mins 😣 Neither admin person nor delivery guys communicate to each other. They are just a mess! AVOID AVOID AVOID!

16. 1.0Chloé29 Aug 2023

    It was a nightmare experience! My bad for not checking their reviews before engaging them because surely won't engage them if I have seen this super bad reviews. Unfortunately, we are another victim of their very bad service. Engaged them to dry clean the curtains, the staff only said 1 hook missing in the masters bedroom and that's it. When delivered, the horror started! There are paints, stains, black spots and even like a shoe print on the curtains. None of that was highlighted during the collection which by right should inform us so we are aware and we can notify the property agent. So our property agent insist, it wasn't there before. And to add it up, the curtains were installed in the wrong rooms. Told them to come back and re-install the curtains but asking them is like to beg them! We message them several times before getting a response and yet not a solution and not taking ownership of their mistakes. And from 1 hook missing, there were 4 hooks missing. Really really terrible experience! Paid $250 to get headache! Will surely not recommend to anyone unless you want a headache! Please do not mislead people when u claimed you are the highest-rated handover cleaning service where you have 2.0 and everything that you said in your website is the opposite.

    Response from the business

    Hi, we have arranged to be back today to provide more hooks and customer agreed to it. After which, when on the way over, customer didn't want to reply or answer the call. We asked for the agent contact number to liaise directly instead, which she insisted not to provide us, wanting us to go through her, yet doesn't want to reply to us / answer our call. Curtains were all installed accordingly to the rooms as per labelled. Only one piece missing 1 hook therefore looks like unable to close properly. The rest of the curtains were all placed in the correct room. We already offered to be back to provide the hook so that curtains can properly. We already suggested to either leave the unit unlock so that we can head up to put the hook for her, or just provide us with the agent contact for direct liaising, which customer rejected all ideas and decided to ignore our call and text, and made us do a wasted trip down.

17. 1.0debs20 Aug 2023

    Had encounter same problem as those in the reviews. I had good pre sales service, upon day of curtain dismantling, staffs not on time and rude on the spot. Post sales, unable to provide reciept on time and had spoken abruptly on the text and had rescehduled my appt when I already did a booking prior. Cancelling appt and making me wait many days later to get it fixed. demanded me to pay first to have my curtain appt fixed.

    Response from the business

    1) Staff not on time: Scheduled time was 11-1pm. Customer requested for team to arrive as early as possible. Mentioned to her that team will try to reach between 1030-11am (which is obviously already earlier than scheduled time slot). Right at 1030am, she was already impatient and asking "Reaching yet??". Which we replied 2 mins later, that the team will reach in 15 mins time (which was still EARLIER than original scheduled time, and still within the updated schedule time slot). Not sure what she meant by not being on time. Maybe reaching earlier than schedule = not being on time? Not sure what this customer is talking about. Rude on spot: Maybe customer need to do some self check on her own attitude? Someone was being rude right from the start before the team even arrives. Still wanted to ask them to do free things for her. Reschedule her booking: this was due to her being confusing and made both her agent and us make our own arrangements to do the installation (photo proof is available if required). Even her agent knew that this whole miscommunication was due to her (customer). We did not last min reschedule. She was the one who requested us to contact the agent directly for installation, thus providing us with agent contact. Then after we liaise and scheduled the date and time that the agent is available, she suddenly say she want the original time slot. All along the way, she didn't say anything about liaising with her and never confirm the schedule, wasting both the agent's and our time and effort. Therefore, we did not cancel her appointment. She was the root of all confusion and trying to find someone to blame. We did not make her wait, because we already directly liaised with the agent for installation. She's not the one waiting in the unit for installation. In addition, she kept insisting for 4pm when the previously agreed time slot was between 1-3pm. Then after, insisted for the team to reach at 3pm even after we already liaised with the agent for another date and time. We allowed payment on day of installation as long as she can be there. However, she said she couldn't be there on the day of installation, so payment need to be in first. How else can we get payment if the tenant already shifted out? Anyway in short, someone is trying to find someone to blame for this issue. The whole process was smooth and zero hiccups once we liaised with the agent directly. Not sure why was it so tough for the tenant to reply our message and keep us updated with accurate information. If she had preferred the original time slot given, she could have mentioned. Poor communication from customer but trying to blame us instead.

18. 1.0Navin P.20 Jul 2023

    The worst service provider ever! Total Garbage. Just look at all their other reviews. If only google had 0 stars, I would give them 0. Firstly, they never turned up at scheduled appointment, and not a single notice was given. When I called, no response. Eventually I was just made known that they will reschedule, with not a single apology. Then, at rescheduled date, their staff came and delivered curtains, but demanded immediate payment without sending any invoice. How do we make payment without an official company invoice depicting breakdown of cost and payment account details? After much trouble, they sent me an invoice whereby the due date for payment was the following day and I assured them payment will be made by the following day as indicated in their invoice. But yet, they insisted I make payment immediately otherwise they threatened to remove the curtains, take it away and they even said they would drive over to find me in the unit if I don’t make payment at that very moment. Given that I am a professional real estate agent representing my clients, I just thought about acting in my clients best interest and hence made payment immediately so as to avoid any delays of unit handover. Otherwise I would have never paid them a single cent. DO NOT engage them at any cost, and I have the full record of conversation with them as proof.

19. 1.0Vicky C.18 Jul 2023

    Very bad service!!! Today (18th July) appt 11am-12pm but never turned up. Called, never picked up. WhatsApp msg, reply very slow. I left the unit due to service provider didn’t tell me driver’s ETA after a long wait. At 12.35pm, I was told driver otw. I rushed back but driver was not there. No explanation, no apology. Just MIA! Be careful of this service provider. 😢 I will rate 0 star if there’s such option!!!

20. 1.0connie O.28 Jun 2023

    Very prompt reply before sales But bad and rude after sales service. Will reconsider to engage this company in future

21. 5.0Minion Z.10 Feb 2023

    Company was professional and responsive, got my curtains cleaned in time for my handover. Thank you for being so accomodating to our requests and helpful in answering our queries. Will definitely recommend to our condo neighbours 💪

22. 1.0martin O.9 Feb 2023

    One of the worst curtain cleaning company I ever encountered. They want to charge extra if delay the curtain to be delivered for another few days. Called and messaged them so many times, never pick up nor reply.

23. 1.0Sayuri K.7 Feb 2023

    We used this company for curtain dryckeaning. When they installed the curtains they did it in the wrong rooms. When we complained about the issue they said theyll look into it but It's been three weeks. They haven't answered our calls ever since or responded to messages. Please do not use this service. It's a nightmare and our deposit is stuck because of them

24. 1.0L L.6 Jan 2023

    Do not believe anything you see on the website. I engaged them for curtain cleaning and they completely damaged my curtains, did not issue a receipt to me, and the owner went MIA with no response to my damaged curtains. His name is Terence - do not ever work for this company or engage them for your services.

25. 5.0Kenrick W.2 Jan 2023

    Great service with a good price...

26. 1.0sumit C.15 Dec 2022

    I scheduled my curtain cleaning with them but no one came to pick up. I was completely relying on them to clean my curtains before moving house but due to that I have to haggle now to find a curtain cleaning service. Highly unreliable and unprofessional. Not recommended at all.

27. 1.0Mukund D.15 Dec 2022

    Used their cleaning services for getting all my house curtains cleaned. The owner said that turn around time is around 5 business days. on the 6th business day, that he’ll get it reinstalled the next day but it ultimately happened only 3 days later. The quality of the curtain cleaning was poor and he threatened me on voice message to make the payment otherwise he’ll take down the curtains again and charge me etc. overall extremely unprofessional and quality was poor as well. Do not use this service.

28. 5.0Yim R.13 Dec 2022

    Fast and nice service! Highly recommended

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