score
City Cooling Pte Ltd
AI summary
Reviews are mostly for general servicing and fixing water dripping from aircon, with Hasan, Aung and Bulbul named as technicians. Of 49 written reviews, 13 say they used the business again, 11 say the problem was fixed and 7 say it came quickly. Customers mention polite crews, clear explanations and easy chats over WhatsApp. It publishes a WhatsApp number, so send a photo of the problem and ask for the price before the visit.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 49 written reviews of 1,319 on Google
Summary of reviews
Jobs customers mention
Based on the Honestfix algorithm — see how it works.
49 written reviews to read
- 5.0
Did an aircon servicing in April 2026. Overall ok and will engage them again.
- 5.0
Thanks for the quick response, to fix water dripping from my lounge aircon. Aslam and Joshim soon found the cause was slime blocking the drain line and flushed it out. They also cleaned the unit and checked all was well before leaving. A couple of helpful and friendly service guys. Well done!
- 5.0
Excellent service by Hasan & Akon.
- 5.0
Happy with their services. Recommended
- 5.0
Hasan and Akon do their job very well.
- 5.0
No gimmick ac troubleshooting and problem solving. Reasonable charges too.
- 5.0
Easy communications. Hasan was very polite and professional. Everything is working now *fingers crossed*
- 4.0
Been using CityCooling for the past 4 years for aircon servicing. Probably not the cheapest but no fuss, shows up on time. Recommendable.
- 5.0
Have a good experience with City Cooling from their customer service Karen to aircon specialist Andy Loo. Very friendly and efficient in responding on their WA and able to schedule based on customer requests even on very short notice. Excellent service. :) Andy Loo is a very friendly and approachable person, with extensive experience and knowledge in his work. He explains the aircon condition clearly in simple, easy-to-understand terms, without using complicated technical jargon. Overall, very satisfied and would recommend City Cooling!
- 2.0
Very bad experience. I called gain city services for an urgent Aircon repair yesterday. They said t will call me back. I waited the whole day just in vain. I called them a few times and waited in queue until I am the next person in queue. Then my phone was transferred to an voice mail. I have been a customer of gain city for the past 12 years or more. My TV, air conditioners and all electrical items were bought from GAIN CITY. I felt so disgusted by their attitude.
- 5.0
Polite service crews and job done effectively
- 5.0
Hasan and Akon did a good servicing my aircon
- 5.0
Very good ,Aung and Bulbul......very good service ...thank you
- 5.0
Comprehensive cleaning and explain in details of what is needed. Thank you, Aung and bul
- 5.0
I’m very happy with the air-conditioning cleaning service. Two technicians (Aung/Bul) came to my place and spent several hours doing a thorough deep chemical cleaning of the units. They worked carefully and professionally, and it was clear that they were not simply doing a quick surface clean. Everything was cleaned properly and in detail, and the air conditioners feel noticeably fresher and cleaner after the service. Overall, I’m very satisfied with both the quality of the work and the service. The technicians did an excellent job, and I would definitely recommend this company to anyone looking for a professional and thorough air-conditioning cleaning service. I will happily use them again in the future.
- 5.0
Professional service handled by Aung and Bulbul. Their work was neat and superb. Truly recommend them
- 5.0
The service has always met my expectations. I've used the same company at two different locations, and at my current place for about 8 years. They are professional, and the technicians are always friendly. They also occasionally share useful tips, such as the best remote control settings to help extend the lifespan of the air conditioner.
- 5.0
Very experised, Aung bul bul
- 5.0
Honest service and knowledgeable
- 5.0
Very happy with the quality of service and attention to detail. Not in a hurry to finish the job and recommended additional cleaning where it mattered.
- 5.0
The service guys came exactly on time, were very professional and they did a great job. I was very happy with the service provided and will be using them again.
- 5.0
Just got my 3 wall-mount aircons serviced by Hasan and Islam. They did quite a good job. Very thorough on the cleaning and vacuuming of the aircons. Will engage them again.
- 5.0
I would like to commend the air-conditioning installation team for a job well done. The team was professional and courteous throughout the entire installation process. They worked efficiently & kept the work area clean. The quality of the installation was excellent, and I am very satisfied with their service. Thank you.
- 5.0
Andy did my shop aircon for the first time in April 2026. He’s knowledgeable and does a clean job. Engaging them again next week. Well done!
- 5.0
The technician is very professional, friendly and provide good services. We are very pleased with the aircon servicing provided.
- 5.0
First time servicing and they gave clear information and guidance. Did a thorough cleaning as well. Technician is Aung and Bulbul
- 5.0
Serviceman is called and came earlier. Fuss free and efficient cleaning by the team.
- 5.0
I had a great experience with this aircon servicing company. The technicians are professional and very thorough with the cleaning. They explained the process clearly and made sure everything was working perfectly (including cleaning my bathroom after chemical wash) before leaving. The aircon is now much cooler and quieter. Highly recommended for anyone looking for reliable and efficient service!
- 5.0
First time engaged City Cooling and experience has been good. Reply is prompt and pricing is quite reasonable. Will definitely engage them again next time.
- 5.0
The technician was very patient and meticulous. He explained clearly and provided sound advice. Very friendly and fast service too. Highly recommended.
- 5.0
good service and pricing very clear.
- 5.0
City Cooling is reliable and professional. Highly recommended!
- 5.0
The installation of my new air con system (fan coil & compressor unit( was carried out professionally. Since the installation, my family has been enjoying the cool air from the air con unit. Well done and great job from the City Cooling's technical personnels! Thanks!
- 1.0
Use at your own risk. Just used them for servicing today. Aircons have been regularly serviced every 3 months, last service had no issues (not by them). Come for the first time today already pushing for many unwarranted services - stating condenser is VERY dirty and requires chemical cleaning and Gas topup. My aircons are all still working very well and are still very cooling with great airflow. Wondering why such services are suddenly brought up. We all know that gas dont just drop by itself and require regular topup. Does he mean that there is a LEAK somewhere and if that is so why didnt he suggest a leak check but just GAS topups? Honestly sounds like a scam to earn a quick buck. (I have friends who used their services as well, seems like this Gas topup and chemical wash combo are frequently suggested to them as well). Use it at your own risk. If you are fine with not trusting your aircon servicing for proper maintenance and problem checks, then please go ahead. Definitely not a trust worthy company
- 5.0
I'm impressed that the air con technician, Jun Hao, was punctual for both the visits (check and repair). My air con is an old model and was glad the company has stock for new outdoor pcb. There was no hard sell tactic. In fact, Jun Hao mentioned that our air con was well maintained and still can repair. I appreciated the fact that he was honest. He also helped checked my other outdoor compressor during the repair. Besides, the repair cost was reasonable. Thank you!
- 5.0
The servicing was done well 😊 the team was friendly and professional, and the customer service was also very helpful. I’m satisfied with the service and will definitely use their service again and recommend it to others. Thank you
- 5.0
Had a great experience with this aircon service! The pricing was affordable and the technician was very professional and helpful. He didn’t just do the servicing properly, but also took the initiative to help check the compressor and explain the condition to me. Really appreciate the honest and thorough service. Highly recommended!
- 5.0
Good service and excellent customer service
- 5.0
Very happy with the service! The technician Aslam was polite, patient, and careful at home — great even with kids and pets around. He serviced all 3 units perfectly, explained what he did, and showed me how to keep them in good shape. Very reliable and professional service. Highly recommended!
- 5.0
Good Service and Helpful workers
- 5.0
I recently engaged Technician Aslam from City Cooling Pte Ltd, for aircon servicing and I’m extremely satisfied with the work done. The technician arrived exactly on time, was very friendly and explained everything clearly. He cleaned every part thoroughly, checked for any issues, and even gave useful tips on maintenance. My aircons now blow cold air perfectly and are much quieter than before. The pricing was transparent and reasonable, no hidden charges at all. Will definitely book them again and highly recommend to everyone!
- 5.0
Very good servicing and good explanation about the situation , process and the price about air conditioning. Very recommended 👍
- 5.0
Perfection
- 5.0
Great service, fast response ,very easy to connect with and very reasonable price. Will use their services again. Thanks guys!
- 5.0
The technician is good and very experienced. The servicing was done well and professionally. I’m satisfied with his work 👍
- 2.0
Used this company since 2021 for quarterly servicing of 5 units. While the basic servicing itself was generally fine, almost every visit involved attempts to upsell additional chargeable services. Most recently, the technician persuaded my wife to approve and pay S$180 for condenser cleaning on the spot, despite the condenser having already been serviced by another company only a few months earlier and without any obvious performance issues. My issue is not that recommendations were made, but the repeated pressure-selling approach during routine maintenance visits, especially when speaking to someone who is not in a position to assess the technical necessity in real time. Major maintenance items like this should be properly discussed with the landlord/homeowner first rather than pushed during a service appointment. After several years as a customer, this experience significantly reduced my trust and I will not be renewing the contract.
- 5.0
They are quick and efficient. The customer service is also very prompt in replying to inquiries! Very happy with their service!
- 1.0
Absolute waste of time engaging them. Messaged them to fix an appointment for site visit, they forgot about it on the actual day and said that they are not aware. Then suddenly remembered, gave me a wrong technician number. Had to chase them for a quotation and said that they don’t have the ability to carry out the works. No apology, no explanation. Terrible service and waste of time. Not professional
- 5.0
I contacted City Cooling Pte Ltd on the morning of 9 May as my air con.was not working. City Cooling air con serviceman came to my house at 2Pm to service my air con. Within 5 mins, he find out the problem & change the part in less than 7 mins, & the air con is back in working condition. City Cooling provided excellent service & it's serviceman is very experience. Highly recommend anyone who required to service their air con.
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