D.I.S. Airconditioning & Electrical Pte Ltd

1. 1.0Xing C.5 Sep 2026

   Latest Update: another set of our aircon spoilt. Gas leaking. We hired another ac company who had fixed the compressor connector previously but the leakage happen again. This time they have no idea where the leakage is happening. Could be along the pipes cuz of poor welding work. So the solution might have to be hacking thru the walls and false ceiling to fix it. This company and their owners should be cursed and rot in hell. This is a scam company. DO NOT engage for ANY ac services. Our family’s nightmare started when they were engaged as the ac contractor as part of our house reno. They were responsible for laying the ac pipes throughout the house. Install compressors and fancoil and ensure all the piping were in order. The problems started even before we moved in. AC leaking buckets of water (see photo below) which the company acknowledged their workers did not do the piping properly hence water leak. But this was just the beginning of our looong nightmare…. After we moved in. We faced countless problems. Basically every SINGLE ac unit had issues. Broke down after awhile. Ac not cold. Ac leakage. Did countless pressure tests. Top up countless chemicals. Each time the problem came back within months. (Bear in mind the ac did not have heavy usage as I stay with my parents only on weekends and other rooms empty). Each time they came and ‘repaired’ the problem came back. Best part, it was a real challenge to get them to come fix. Drag and drag. Take their time. Such that after 1 year (the so called warranty period) this scam company actually had the cheek to say “oh warranty period over we need to charge”. When all the problems originated from their poor work initially. Obviously we did not call them back after the 1 year. When the same problems kept recurring. We got another ac company who then discovered completely slip shod work done in the piping. The connectors to compressor. Resulting in frequent leakage. While they manage to fix some of the problems. Even till today. We are still dealing with ac issues. Ac not cold. Ac not working. And have spent thousands more to rectify their poor and irresponsible poor. My father is a very patient man. But even he could not take it. And he filed a suit in the small claims court to only recover what we have spent on additional repairs (too generous in my opinion. There shld be punitive damages) but in the end the legal bureaucracy was just too much stress for him. If u think I am lying. See the videos and photos. A word of warning to everyone. They used to have a shop at beauty world. But closed Prob too much unhappy customers and hiding in some industrial park. Do yr Acra checks. See who is this director of the company. And DO NOT I repeat DO NOT use this company ever. They are scammers. Liars. Incompetent crooks. If the company mgmt reads this, pls. I stand by every single word I say here. You are the most UNETHICAL SCUMBAGS in this industry. Clearly your parents have failed to raise u all well. With 0 ethics. Pls shut down so other innocent victims don’t have to suffer what we went thru and are still going thru Unfortunately I can’t include a video here. The photo below was the extent of the leakage before we moved in. To give a sense how bad it was. We could collect buckets of water from the leak

2. 5.0Patrizia Di L.13 Jul 2026

   If you are looking for a very trustworthy, efficient and effective Air conditioning installation and service, look no further. D.I.S has been servicing our Air conditioning system for more than 15 years. They are are very competent, swift , reliable and very neat. They have replaced our old splits / compressors and they did an amazing job. The floors and all surfaces had been covered to the Ts and all was super clean when they left. Highly recommended indeed Thank you 🙏

3. 5.0faci10 Jun 2026

   Aris was the manager in charge of my project which included installing new air-conditioning unit, ventilator units in bathrooms and replacement of trunking due to old air conditioners condensation problem. I will say service was prompt, professional and price was competitive. We were so pleased that we renewed our aircon service contract with them — highly recommended !

4. 1.0Govin K.12 May 2026

   My october 2022 panasonic system 3, outdoor compressor failed and last week, pcb and fan motor were replaced. I was charged almost $800 for this job by DIS. Now, within a week, the same issue has come up. No cold air and fan motor stopped running again. Utterly unreliable aircon! Poor troubleshooting and unresolved repeat issue by DIS technicians. Compressor under "5 years warranty" yet I was charged. Now, 2nd repair upcoming, don't know much they going to charge me again. Do make an informed decision on whether you want to get this unreliable brand with this kind of after sales warranty and service

5. 1.0YT C.30 Apr 2026

   My honest opinion of installing brand-new Daikin aircons in my re-built house by this company. There are 4 Cassette, 1 Single-split, 3 System-2, 1 System-3 aircons resulting in 9 condensers driving 14 fancoils. It is unbelievable that all of them give different types of problem due to poor workmanship. I would like to highlight just the low gas problem in 4 condensers driving the fancoils. The low gas is due to poor connection of the low- and high-pressure gas pipes at the condensers and fancoils. The connections have to be skillfully done with the right flaring wrapped around the gas pipe and tightened with the nuts. Hairline crack can develop easily if the faring is not done correctly or the nut is over-tightened resulting in slow gas leak. If the nut is not tightened enough, slow gas leak can also occur. Thus, it is a skillful job. Their workers are poorly trained. I alerted them about the low gas problems many times before the warranty period. They delayed until the warranty period was over. They then wanted to charge. In the end, I had to get another contractor who solved my problems immediately. They told me the intricacies of gas pipe connections.

6. 1.0Traeh L.4 Jun 2025

   Bad. Jus bad.

7. 1.0无名禅客19 Mar 2025

   Terrible repair experience, totally pissed off with their aircon service. In my first contact, their CS said in a very "professional" tone that the initial inspection would give a full diagnosis and followed with recommendations. The actual experience was that thier technicians hardly talked and even ordered an unnecessary item which was not faulty without asking me. What made the matter worse was that their CS requested me to pay them in full in advance before their second visit. In the process of reasoning out with the CS regarding the "unnecessary replacement item", the CS said in a very rude manner that "since it is no need, ask technician to take out". I totally "fainted"!!! My intention was to feedback to them the wrong doing of their technician and wanted to resolve the issue by looking into practical means, (excluding open up my condensing unit to pull out the part) . Even you didn't take care of your people, you should have considered my side, I have to spare "precious" time to wait for and cleaning up after the visit. Sincerely I hope they can improve their service standards.

8. 2.0Karoline H.25 Feb 2025

   Brand new condo and the first AC maintenance experience in my life. Not used the AC in my apt at all but service was free so I made an appointment. They damaged one of the ACs which ended up leaking heavily and not only damaged the wall (led to a partly collapsed wall) but parts of the furniture. It took several days for them to return and repair it. I also had to ask the bld mgt company to do some patch up work and fill the collapsed wall and paint over it. I had to inconvenience my friend as I was not able to be away from the office during the day as I had only just moved to SG and started a new job. That was before I had ever even switched on the unit. So much hassle for an AC I still haven't even used at all. Wasn't impressed and when the free service period ended, I didn't sign up with them.

9. 1.0Ernest F.22 Jan 2025

   Zero star if possible. Avoid at all cost. Used by developer to install aircons in the condo. Neighbours and I experienced issues with aircon. I have been using airconditioning for over 30 years. I never had issues with aircon within the first year of installation. The way the air con was installed even blows out stinky stagnant water odour at times. Their solution? They just called a guy to mask the smell.. and the smell persists.

10. 5.0wookie F.13 Sep 2024

    A Hua is very professional. Do proper job & has sound knowledge of aircon

11. 1.0Lynn26 Aug 2024

    Leaking problem never resolve...

12. 1.0Min16 Jun 2024

    Horrible aircon company - the last servicing men didn’t tighten the pipes properly while doing servicing and caused major water leakage in my apartment that caused damage to my applicants and walls Be aware of engaging this company. Extremely poor and shoddy work

13. 1.0Daniel L.29 Jan 2024

    After signing up for maintenance contract, don’t even bother to arrange for servicing. Simply waiting for customer for remember when to service aircon and arrange it themselves. Emailing to arrange for 2nd servicing session did not get any response. As good as scamming the customer once the contract is signed and paid up. Do not take up their service.

14. 5.0Melvin L.15 Dec 2023

    Been using DIS Aircon servicing for the last 4 years, always deliver great services ! Servicing package is very reasonable, and they always keep track of the servicing schedule and send me early reminders to make appointment at my conveniences. Always meticulous in their servicing and no shortcut taken in cleaning each and every blower unit. They also comes well prepared with protecting sheets to ensure minimum mess after their cleaning job. Guys are friendly and will explain and provide tips on maintenance. Definitely 2 thumbs up for them !!

15. 5.0PropertySniper2 Dec 2023

    I called on 7 Nov for regular aircon servicing at Parc Esta on 1 Dec between 1 to 2pm. At 1.30pm, the technician had not arrived, so I called office to check. I spoke to Susan who very swiftly arranged technicians who were on site to come immediately. The 2 technicians, one of them called Mike, are good. They took care of your property by placing a canvas sheet on the floor and a big plastic bag over the aircon. The servicing includes taking out the blower to wash with cleaning detergent. Mike even set the aircon to the mode (not aircon mode) for aircon to blow and circulate fresh air (windows open) and advise me to leave it this way for 20 minutes. Overall good experience with DIS.

16. 1.0Isaac S.16 Nov 2023

    I waited at home all day for the appointment. Past the appointment time, I opened the door and found a note to say they came and I wasn’t around and that I should reschedule. I called the number immediately to tell them of the matter. After a while, I opened the door to see the guys sitting along my level corridor. Thinking they were taking a break and would soon come in, I went back in. A while later, they left without even coming in. I even tested my doorbell to make sure it was working. Terrible service. I rather forgo my session than to reschedule it. Waste of my time staying home. People do have to work, and not always from home please.

17. 1.0William Y.20 Sep 2023

    This is one of the worst aircon companies ever who uses poor materials / does a poor job. Never ever use them. They did the aircons for my condo and only after a few years the piping starts leaking, thus requiring extensive cutting work to false ceiling to replace the piping. For reference, piping usually can use 20 years and still will not leak, but for the aircon units installed by DIS aircon, the piping for 2 units have malfunctioned after using the aircon for 5+ years.

18. 1.0Jagruti N.13 Sep 2023

    I wanted to take yearly contract and i was talking to Tiffany. She was not clear in her message and after that she start ignoring my calls and messages. After that i called in office and talked with Susan and she was very rude on call. Not ready to listen what i am saying. I will say don’t waste your time, money and energy as it is not worth it.

19. 1.0John J.6 Sep 2023

    Google review rocks, i was dealing with them till the quotation stage (luckily) then i came across these reviews here. Sales person doesn't seems keen to do my business. Person who surveyed the place appears not that keen to provide suggestions, kinda snobbish/lack patience too. So i ended up have to provide all the ideas. Not much details was told to me unless i asked him specifically. Not good at all for a start. And their quote is well above most sellers. Not that i am looking cheap, i am ok then settle with them IF their service gave me confidence. So that's what "Daikin ProShop" is about. So no deal from me.

20. 1.012 May 2023

    Bad service, takes forever to get an appointment, air con still spoilt after coming down.

21. 1.027 Apr 2023

    Atrocious! Stood me up not once but twice after making an appointment to fix issues. No apologies nor reason for no show. Normal servicing for 5 units is a one man show, just brushed the blower without disassembling. Had to call 3 times to ask for an invoice and received an email acknowledgment only.

22. 1.0Nelly W.7 Oct 2022

    Please avoid using their service. Their charges are high & not professional. After paying consultation fee, no solution.

23. 5.0Y L.30 Aug 2022

    the technician was patient in explaining to us the installation works and requirements when he came for inspections. detailed and careful. project duly completed without issues.

24. 4.0Lakshmi K.26 Aug 2022

    Ethan Choo, Stephanie, Annie, Tiffany and team have supported our air con cleaning for over 3 years. Good , polite and clean service. Best wishes to this team.

25. 5.0Herdial S.15 Jul 2022

    Great great people and very customer centric in service level, Very impressed with the quality of the servicing and the people from the office to the technicians - amazing focus on detail, Special mention, of people that have gone above and beyond in meeting my requirements when Airconditioning failed,. Tiffany, Ethan, and the many more that helped to ensure that everything was fixed very promptly,.

26. 1.0Jonathan N.14 Jul 2022

    AVOID AT ALL COST do yourself a favor and not use them at all Not sure how they are still Daikin proshop, but they are I was assigned to Rosaline (sales), the mother of all screw ups 1. she was unresponsive 2. doesn't provide suggestion - if you request for a 12k BTU for your living area, it is because you 'like your aircon cool like fan and not cold' 3. all she want is for you to buy the higher end units, which we did but still screwed up THE PLANNING.. Nay (alone) came over to discuss how the electrical wire, pipe and ac should be placed and hidden proceed to sent some doodles in our whatsapp group chat, and we are expected to understand - even if you do not acknowledge, because silent means consent THE INSTALLATION of the 2 x 3 +1 units.. Installation was done by another team, of course without Nay because, just because. of course, there are screw ups because, Nay not gonna come and because of that... 1. AC was not installed in pelmet 2. Extra beam above our sofa - because the electric line just have to run across the living area After installation, the team seem to be rushing off. only turned on the aircon for 15mins, they say the aircon is cold enough I only found out that 12k BTU was not enough to cool my living area. On the same day i texted Rosaline to have the unit changed to 18k BTU But was told that since it was already installed, i now need to buy a 18k BTU @ $600, and keep the one that was installed.. what a scam - the team did not even show me if my unit was new upon moving in, we realized that the aircon (ALL 6) auto shut down after 20-30 minutes and it is not even cold, texted Rosaline and she sent a servicing team The foreman of the team (didnt get his name) came, turned on the AC for 5mins and shouted 'COLD WHAT' not sure why he is so aggressive, maybe Rosaline preempted him after 4hours of figuring, he found few holes in the compressor, BOTH YES BOTH COMPRESSOR. but he couldnt fix it on the day itself, he have to arrange for another appointment to come back and fix it Called Rosaline multiple time but to no avail managed to secure an appointment the next day morning for the guys to come fix the aircon fast forward 2 months later.. my aircon is dripping water now.. how amazing

27. 1.0gamma L.25 Apr 2022

    Bad service from D.I.S. problem not solved keep having problem and was been told by their admin that we are a problematic customer. Air con install by them and obvious the aircon gas is leaking 3 months has to pump one time gas. Lousy service call them up keep avoid the calls. Avoid this company not worth hiring them.

28. 1.0Alan G.26 Feb 2022

    Worst aircon, totally unprofessional unreliable And a con job. Never engage DIS, they are out to cheat their customer and do a shoddy job. Most horrible aircon vendor and I don’t understand why Daikin uses them as their dealer. Daikin should drop DIS. Rick Lee, May, Naylin are totally unprofessional and do not know what they are doing or talking. Gave wrong advice to customers and charged rates that are out of market. Everyone charges $300+ for wiring and they charges $1850. Furthermore they claimed don’t need to change wiring but when another contractor told me need to change, they checked with Daikin and daikin told them to change. Hello, 30Y of experience and don’t even bother and know this? Giving rubbish advice to customers. Use them if you want your house to be caught in fire!

29. 1.0Sha W.27 Oct 2021

    I bought a “new” Daikin CU from these people - with Daikin’s recommendation (thank you, Daikin 🤬) - to replace the one that came with my home a decade ago. To this day, I’m not sure if a) they sold me a used/refurbished one or if b) they didn’t know really know how to install a CU correctly, because post-installation resulted in immediate flooding - at my balcony where my CU is located - and clanking of aircon pipes so loud inside my walls that I could not sleep. It took 3 months (!!) of no sleep before anything was done. Daikin engineers were finally brought in to “flush out the pipes” connected to the CU which stopped the noise and reduced the leaking, not significantly, but at least I didn’t have to deal with having to pile up towels around the CU to prevent the flooding. Unfortunately, the problem has started again. Exactly one year later. I lived with my old CU for a decade with ZERO issues! The stress that this experience has given me, and continues to give me, is beyond what anyone should have to cope with. I would be extremely (!!) cautious about working with these guys - especially if you want a nightmare-free experience.

30. 1.0LeBeru R.15 Jun 2021

    Strongly advice to stay away from this company. If you have a urgent problem with your aircon you cannot rely on them to find a quick solution

31. 3.0Matthieu B.24 May 2021

    The service is as described. However, an associate tried to renew our contract with a 40% increase in the contract fee earlier this year without an explanation. When we challenged this, DIS kindly revised the contract at the fee we paid for the first year, but still did not provide any reasoning or apology. This experience felt dishonest and eroded our trust in this otherwise fine local company.

32. 5.0Balamurugan S.12 Mar 2021

    Well known Air-con installation and service provider in Singapore with more than 25 year's of hands on experience. They are located in 4th floor of Wui Hong Building. It's located just beside The Ubi MRT Station (Special Note 1: Take Exit B on MRT station to reach easily Special Note 2: Daikin's Authorized Proshop Dealer in Singapore)

33. 5.0vincent G.28 Sep 2020

    We bought our AC from the Bukit Timah Beauty World branch. May was very knowledgeable and professional, yet not pushy. We made the purchase only during our 2nd visit but she could still remember that we told her during our 1st visit that our neighbour had referred us. She offered the referral fee to our neighbour even though we had forgotten to mention that again when we made the purchase. The on-site installation team led by Max was also extremely efficient and competent. I was able to continue working from home while they did their job. It was a good experience that we would highly recommend. Thank you, May, Max and Team!

34. 4.0Danny W.27 Jun 2020

    Great service 👍🏻 Have a yearly contract with them for 3 yrs already, 2 compressors malfunction in less than 1 week after regular servicing. Email, WhatsApp on Friday night, Saturday morning 9am called them but lady on the phone said I’m not their customer!! Susan from DIS went the extra mile & manage to assign a team to rectify the problem.

35. 5.0Adrian S.16 Feb 2020

    Very good service, quite straight forward if you give them a call. Since I am a busy person I value punctuality. These people are punctual and so far I have no complaints with their service. I have been with them now for close to 3 years! Definitely recommended.

36. 5.0Jun Kai W.5 Nov 2018

    Installed a system 2 smile for my bedrooms. In summary, completely painless process, no screw ups, miscommunication, rescheduling, hidden costs, etc. Such a relief. 1. Explained my needs to person at store. 2. Store person explains options and recommendation 3. Asked a whole bunch of questions, but in the end came to same conclusion as store person 4. Asked what the process will be like 5. Pay and schedule installation over 2 days 6. Surprised everything actually happened exactly as store attendant said: old system removal and pipe testing on first morning, new system installation on second morning. Store person warned me if pipes didn't test out the cost to replace them would be variable, but thankfully that wasn't the case. Super smooth process.

37. 1.0Bentley C.22 Aug 2018

    Strongly adviced to stay away from this company. Contractors from this company have very bad attitude and knowledge. (Eg. Attempted to wash the airconditioning wires with water and did not want to admit that it was his fault) Package prices comes with many expensive add-ons which are necessary to for aircondition servicing and was not informed upon purchase. Uppn enquiry with the staff, the only answer the staff gave was "I assumed you are on a budget". Is this how a customer should be treated?

38. 5.0Kamala S.11 Jul 2018

    Best Aircon Service in Singapore with an excellent technical knowledge in Installation.

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