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Dr Cool Services Pte Ltd
AI summary
Reviews cover aircon repairs, servicing and chemical washes, and customers praise clear explanations and honest advice, naming Iskandar. Customers also mention friendly, tidy, on-time technicians and affordable prices. Of 34 written reviews, 11 say the problem was fixed, 9 say they used the business again and 5 say the team came quickly. It is rated 4.6 out of 5 from 68 Google reviews and has been registered as a business in Singapore since 2018. Say what your aircon is doing when you get in touch, and ask for a named technician.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 34 written reviews of 68 on Google
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34 written reviews to read
- 5.0
Most efficient experience with aircon servicing, workers Simbu and Wiki (not sure if I’m spelling their names right) are efficient and meticulous. They are very professional. I called just this morning to ask for help with my aircon dripping water and they were able to come in this PM, they brought all their equipment including cleaning chemicals, rags and ladder, and even helped me to wash the blower and vacuum the draining hole that I never knew existed when I used to get the service from another company. Everything only cost $54 for 1 unit. (Was told will be cheaper if I serviced more units) I will recommend to all my friends, thanks for the great service.
- 5.0
My air conditioner was not working last Friday. I contacted Dr Cool and they arranged their men to attend to me on Saturday morning. Their service technicians Murugan and Deepak were professional and competent. Murugan diagnosed and found the problem in the motherboard of the compressor very quickly. The motherboard was replaced and they tested the air conditioners to ensure that they were working properly and cold. Both of the technicians were very polite and friendly and gave us advice on how to maintain our air conditioners. Our air conditioners are working very well since the repair last Saturday. Thank you very much to Murugan and Deepak for their good job. Thank you Renee for arranging them for the repairs.
- 1.0
Made an appointment to service my 2 year old aircon. Thought this company was genuine and trustworthy when they solve my small issue a few months ago. Service my aircon and then requested to check my condenser outside. Saw my insulator bracket broken, charge me 560 for both insulator, 200 for top up gas and 200 for dust cleaning. Was busy in the meeting so did not immediately check the market price. Then they Went out for more than 2 hours only to say to purchase spare parts and told me he already purchase that insulator that cost him 300 plus. FYI, Shopee can get less than 100. Quickly check with outside market on the insulator replacement, got quoted 300+50 transport. Told Iskandar and he immediately say he can do for 350. From 560 to 350?! Hire them at your own cost and make your own judgements based on my comments above.
- 1.0
Bad code of conduct and unprofessional service. I can say a lot more here but honestly and simply, my fairly new set of ACs were in a better shape BEFORE than after their servicing. I’m writing this to the tune of the fan motor rattling into the night and the four screws left on the shelf without a home. C’mon guys…. WTH???? One week passed and no response to WA asking if they can return to fix the rattling motor.
- 1.0
Update: I had engage professionals to conduct a thorough gas leak check which revealed the chemical wash by Dr Cool had caused a burn of the pipe resulting in the aircon not working and gas leak. The audacity for Dr Cool NOT TO HAVE ADMITTED TO THEIR MISTAKE AFTER I ASKED THEM TO CHECK AND EVEN CHARGED ME $70 FOR THE REVISIT WHEN IT WAS ALL ALONG THEIR MISTAKE. Even after informing them again today that the gas leak test revealed these results, they did not bother to reply and continue to remain silent After engaging their aircon services for condenser coil cleaning ($700) and chemical overhaul ($600 for 4 units) my aircon condenser starting leaking and aircon wasn’t cold after 2 months. Asked technician to come check, was charged $70 and technician taped up my aircon and told me to replace the whole system citing issues with my condenser valve. Asked for a second opinion about a few weeks later and the technician asked me why is there tape in my aircon, resulting in my aircon not being cold. Told him previous technician from Dr Cool did it and he said he never seen such taping in his entire career and doing so will spoil the aircon further. During the visit he said the gas was very weak and topped up gas again, cautioning there might be a gas leak (which the Dr Cool technician DID NOT STATE AT ALL). I asked him to check the valve which Dr Cool said was faulty, and he said it wasn’t faulty. Dr Cool has been very unprofessional after I had sent them my questions after seeking a second opinion. Not only did they not bother to clarify, they said they’d investigate and went RADIO SILENCE after. It is quite clear the chemical overhaul had resulted in a poor reinstallation of the aircon. Even then they did not suggest a leak bcos they knew they caused it and did not want to be responsible I also realised after that the prices I paid for cleaning and condenser cleaning was highly overcharged (which I was upsold on the spot hence had little time to research and check) Engage at your own risk
- 5.0
Recommended
- 5.0
Good and efficient with honest opinions
- 5.0
Aircon not cold…managed to rectify and aircon back to normal…
- 5.0
Been using them for quite sometime. Their price is affordable. The staffs is very friendly and helpful.
- 5.0
We called their company after our previous one said that our AC unit is not going to work any better and they came in and did a great services and maintenance and brought to function perfectly with a good crew and very knowledgeable staff
- 5.0
Excellent professional service. Very satisfied with their work, on time, very tidy and honest. Will definitely recommend their service to my friends and family.
- 5.0
Very reliable and professional. Done a good job. Thank you..
- 5.0
excellent customer service and aircon services! <3
- 5.0
Excellent and very thorough job. Able to advise owner on the conditions and what need to be done. Great, thanks much to both the gentlemen, Good Job.
- 5.0
Thank you Is and the crews for the chemical overhaul of our aircon compressor unit...their detailed and professionalism work...resulted my aircon like real new units...awesome and outstanding work guise...oh wells..even there is error intermitten but the airflow and coolness are like brand new ...keep up the outstanding work guise...
- 5.0
Good job done and thanks for the technical sharing
- 5.0
Repeat customer here. Love their humble service. I would continuously support them for their quality of work and service rendered. Totally efficient and knowledgeable! Thank you to Mr Iskandar and his team!
- 5.0
Great service and friendly service team
- 5.0
Very clear and detailed explanation. Thorough workmanship. Always ensure cleanliness after job is done. Honest people working for a good company. Have been with them since 2020. Also, all of them love my cats which is a plus for me.
- 5.0
Aircon serviced by Isk/Suria today! Really very professional and did a great job to chemical clean my condenser, which I didn't know need to wash 👍
- 5.0
Dr Cool Service did an excellent job servicing our aircon. The technician was prompt, professional, and efficient. Our aircon now runs smoothly. Highly recommend!
- 5.0
On time and good servicing.
- 5.0
Ever engage DR Cool. Knowledgable and trustworthy. Not pushy and will advise you. Tried other vendors but nothing beats Dr Cool. Highly recommended
- 5.0
Always give us a good service and very efficient too..
- 5.0
Highly satisfied with the service provided. Professional in their work. Supportive of local businesses. I hope your business soars to greater heights.
- 4.0
thank you very much , all the staff are very experience , polite , humble and friendly , sincerely from Rahmat
- 5.0
8 months since I moved in my BTO and didn’t know how dirty my units were till Dr Cool came by to do a whole chemical overhaul, wash and revacuum. even taught me and my husband on how to properly care for our aircon units and a good schedule (+ economical) to keep up with the maintenance. amazing service and my units are as good as new. thank you! ⭐️⭐️⭐️⭐️⭐️
- 5.0
01 Nov over at my mum’s place. Takes time to explain to you what necessary to clean & service. Professional team. 25 Nov at my place svc 2 FCU. Hardworking, fast & efficient team. Will engage them again 💪 Also anyone who needs new or replacement aircon can always look for them. Free evaluation also.
- 5.0
Did normal maintenance for 2 FCU and chemical overhaul for another 2 FCU. For the chemical overhaul, Crew removed FCUs from the wall, disconnect the gas line and pumped in new gas. Now my FCUs are cleaned and blowing stronger. Happy customer.
- 5.0
Good and professional services doned by Iskandar and Aziz. They did a thorough assessment for all my a/c units and explained in details on the parts that required servicing. Iskandar and Aziz also gave a price transparency of the various servicing fees (chemical washing, overhaul etc.) and provided tips and advices on the care and maintenance for my a/c unit. Thank you Iskandar and Aziz for your 3hrs to ensure my a/c produces 'northpole' temperature.
- 5.0
Friendly, gives good advice and fragrance beyond standard service
- 5.0
I called in Dr Cool after my 10 year old aircon compressor was fully spoilt. Dr Cool team were very professional and transparent in their assessment to see if full replacement was needed or not and gave a suggestion to replace. The installation was very smooth, the team was professional and efficient. The installation was completed within the time stated and cleaned up reasonably well after. The team went extra mile to ensure warranty registrations were completed, paint touch-ups were done and colours matched properly. There were follow-up calls to check for any issues post installation. Overall experience was very satisfactory and I would fully recommend them for aircon related services.
- 5.0
Great job.
- 5.0
dr Cool is always responsive and on time. Great service and good value when you sign up for their contacts too!
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