Gradecool Air-Condition Pte Ltd

1. 5.0Yong S.7 Sep 2026

   Very good service, serviceman did thorough job

2. 5.0Mr L.5 Sep 2026

   The company with the best service 🎉🎉🎉🎉🎉🎉

   Response from the business

   Dear Mr Lee, Thank you for your great review.

3. 5.0Chung5 Sep 2026

   He came to my house and fixed my leaking problem. This company is great

   Response from the business

   Dear Chung, Thank you for your great review.

4. 5.0Mr H.5 Sep 2026

   This company makes high-quality products at reasonable prices. I will introduce it to my relatives and family

   Response from the business

   Dear Mr Huat, Thank you for your great review.

5. 5.0bryan G.12 Aug 2026

   Incredibly fast and responsive customer service! Also, thank you, Technician Liang, for being so prompt and helpful in installing my portable air conditioner. HIGHLY recommend!

   Response from the business

   Dear Bryan Goh, Thank you for your great review.

6. 1.0Ryo9 Jul 2026

   NEVER HIRE THEM. We were introduced to Gradecool via a real estate agent for quarterly maintenance. They said that the gas was leaking and requires pressure testing, they charged us above market rate for pressure testing and the AC broke within 24 hours of them "fixing it". They claimed they did the job but clearly they didn't. Add to that they will have no issues being 3-4 hours late to an appointment that was set days in advance. Truly unprofessional service, no one should be hiring them.

   Response from the business

   Thank you for your feedback. We would like to clarify the situation. Before proceeding with the work, we explained the scope of the pressure test, including the charges involved. The quoted price included a gas top-up and two trips required to carry out the pressure test. You had agreed to the pricing and approved us to proceed with the job. During the pressure test, our team conducted a detailed inspection by isolating the fan coil units, piping, and condenser to accurately identify the source of the issue. Upon completion, we identified that the leakage point originates from the condenser. In such cases, a gas top-up is generally not necessary, as the refrigerant will continue to leak. However, we proceeded with the gas top-up as part of the agreed scope of work. As the root cause lies with the condenser, we regret that we are unable to guarantee how long the gas will last. We hope this clarifies the matter. Please feel free to contact us if you would like to proceed with repair or replacement options. Thank you As the root cause of the issue lies with the condenser, we are unable to guarantee how long the gas will last. We hope this clarifies the situation, and please feel free to contact us if you would like to discuss repair or replacement options.

7. 1.0Jeremiah A.27 Jan 2026

   Avoid. I will give 0 stars if I can. Terrible attitude, lack of technical knowledge.

   Response from the business

   Dear Jeremiah A, Thank you for your feedback. We apologize for the miscommunication you had with our staff. Please reach out to us at enquiry@gradecool.sg. We will start an internal investigation regarding this matter. We take your concerns seriously and always strive to improve. If you would like to speak with us directly, please feel free to reach out — we’re here to help. Your feedback is important to us and we thank you for giving us the chance to address your concerns.

8. 5.0Tan F.1 Jan 2026

   This AC company, is by far, the greatest that i have ever used. They are really service oriented, price is fair and affordable and also address fault promptly! Highly reccommend!!!

   Response from the business

   Dear Tan Family, Thank you for your great review.

9. 5.0Hock Boon C.19 Dec 2025

   Please convey my sincere appreciation to both service staff, Mr Liu and Mr Seng, for their professionalism and courteous service during the air-conditioning servicing. Thank you.

   Response from the business

   Dear Hock Boon Chang, Thank you for your great review.

10. 5.0David C.28 Oct 2025

    I like the one stop service provided as I just need to pay for the overall service. I am also very happy about the tech team services, they complete the work professionally while explain their work clearly. Very humble person and treating customer as customer. Thank you very much.

    Response from the business

    Dear David Chua, Thank you for your great review.

11. 5.0Ferlone C.21 Oct 2025

    My Mitsubishi System 3 was already 11 years. Techs came and did an assessment and show me my blower was already rusted inside and coolant leakage is obivious. Manage to do half chemical wash for temporary cooling as parts are already old and spoilt but they they did the best in a bad situation. Gave very good recomendations and is very experienced and reasonable service. Very trusted company for aircon servicing. Been a long time customer. Highly recommended.

    Response from the business

    Dear Ferlone Chiow, Thank you for your great review.

12. 1.0Jayden C.2 Oct 2025

    We engaged this company for aircon servicing with one clear request before they started working: to protect our laminate flooring, which is highly sensitive to water. We repeatedly reminded the technician before work began. Although a plastic sheet was laid down, it was clearly not waterproof, and water seeped through, damaging our floor further. This could have been avoided with proper precautions. When we contacted customer service, we were extremely disappointed. Instead of taking responsibility, they pushed the blame to the technician and claimed it was not their problem — a shocking response from a company that should stand behind its services. Their replies were curt and defensive, even going as far as blaming our "old flooring" — when we had explicitly warned them in advance because it was fragile. Just because it was “old” (less than 8 years is not even considered old) that doesn’t give you the right to trash it further. Their response is apalling. We now have more floor damage than before, and a company refusing to be accountable. You can see in the video that the plastic used was ineffective, yet they remain unhelpful. Totally unacceptable customer service and poor handling of a preventable issue. Not recommended if you care about your home being treated with respect. *Update* Thank you for replying, but I need to clarify where your response does not reflect the actual situation. Plastic sheet protection – As shown in the video, the plastic sheet laid down was ineffective. Despite my repeated reminders that laminate flooring is extremely prone to swelling when exposed to water, it still seeped through and caused further damage. A precaution that fails its purpose is not a precaution at all. Resolution offered – The initial “resolution” was merely a $30 discount. Only after my review went public did I receive a WhatsApp message saying $100 was transferred. I had spent $810 in total, so let’s be clear — this was never about the money. It was about how poorly the matter was managed. Instead of taking responsibility, I was told to “settle it with the technician,” and when I asked for escalation, the technician himself was later scolded by the boss. That is not how a professional company should handle service recovery. Customer service handling – At no point was I given access to management despite repeated requests. Instead, the responses I received were curt, defensive, and even blamed my flooring for being “old.” Less than 8 years is not considered old, and more importantly, I had already highlighted its sensitivity to water before work began. Overall, this is not about compensation but about accountability. A professional company should take ownership and resolve issues respectfully, not downplay them in public replies or shift blame to staff. If your company is truly sincere about service recovery, then have management contact me directly to settle this matter properly — instead of putting out generic replies that attempt to cover up what really happened.

    Response from the business

    Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the incident with your flooring. We always aim to provide high-quality service and ensure that all customer concerns are addressed with care. Before starting the work, we took precautions to protect your laminate flooring, including laying down a plastic sheet, which is intended to minimize any potential water exposure. However, we understand that this did not meet your expectations, and we deeply regret that the protection wasn’t sufficient in this case. Our team always strives to be thorough in safeguarding your home during servicing, and it’s clear we fell short here. After reviewing the situation, we did offer a resolution to address your concerns, but unfortunately, we were unable to reach a mutually agreeable solution. We take your concerns seriously and regret that we were unable to provide the outcome you were hoping for. Our goal is to continually improve and deliver the best service to our customers. We truly appreciate your feedback and will take it into consideration for future improvements. We hope you can understand that we did everything in our power to address the situation and sincerely wish you the best in resolving the flooring issue. Thank you for your understanding.

13. 5.0Wei Xiang T.16 Jul 2025

    Superb response times and fast appointments. Technician was also great and not pushy. Happy with the quality of work

    Response from the business

    Dear Wei Xiang Toh, Thanks for your great review

14. 1.028 Jun 2025

    Engaged this company for aircon servicing but were disappointed with the quality of work. We had other companies who confirmed that the servicing was poorly done and essential components weren’t properly cleaned. On one occasion, they didn’t even wash the units. They also tend to push for chemical washes at almost every visit, even when it’s not necessary. Would recommend others to be cautious and consider verifying the work or exploring alternative providers.

    Response from the business

    Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and we appreciate the opportunity to clarify a few points. As part of our air conditioning maintenance contract, we do include complimentary post-service inspections. If any issues arise due to workmanship following a servicing session, customers are encouraged to contact us promptly so we can investigate and resolve the matter accordingly. In cases where the air conditioner has not been regularly maintained over the years, a general servicing may not be sufficient. Limited airflow or persistent issues are often signs of deeper build-up within the system, which is why our technicians may recommend a chemical cleaning. This process allows us to remove accumulated contaminants that cannot be reached during standard maintenance. We take your concerns seriously and always strive to improve. If you would like to speak with us directly, please feel free to reach out — we’re here to help. Your feedback is important to us and we thank you for giving us the chance to address your concerns.

15. 5.0Xavier N.20 May 2025

    Had an urgent case with aircon units not cooling and needed servicing immediately. Niki attended to me and promptly arranged an evening slot with transparent rates. Ming and staff came down and explained the entire situation with gadgets and measurements, gave me total control on options and diagnosed the problem within 10 minutes. Was very impressed with the service and professionalism. Would definitely recommend and use their services in the future. Thank you so much 🙏🏼

    Response from the business

    Dear Xavier Ng, Thanks for your great review

16. 5.0gopinathan P.16 Oct 2024

    I recently had the pleasure of working with Michael. An air-conditioning technician, and I can't recommend him highly enough! From the moment he arrived, he was friendly and accommodating, making the whole experience much more pleasant. He and his partner worked efficiently and skillfully to fix our air conditioning unit, and they clearly took pride in their work. The end result exceeded our expectations, and we’re thrilled with the performance of our newly repaired system. If you're looking for reliable and professional service, Michael is the person to call!

    Response from the business

    Dear Gopinathan Pillai, Thanks for your great review

17. 1.0Ei Mon K.11 Oct 2024

    Did 1 year contract of aircon servicing with them. Aircons started dripping water 1 month after cleaning. When we engaged 3rd party aircon servicing, found out that the technicians from gradecool didn't clean our aircons properly. Their technicians always pushes for chemical services instead of doing a good job for the regular aircon servicing.

    Response from the business

    Dear Eimon Kyaw, Thank you for sharing your feedback. We're sorry to hear about your recent experience, but we would like to clarify a few points. Our aircon servicing contract includes complimentary post-service checks, so if any issues arise after a cleaning, clients are always welcome to contact us for a free check and rectification. If your air conditioner has been working for years without proper maintenance. Then it is time for you to have your equipment to go for chemical service. My technicians had advised for chemical cleaning at the start of the contract without obligations. What they did was only gas flushing for outdoor units and never do chemical services before signing up contract with us. Regarding your servicing, we completed four appointments for you, and after inspecting the units during the second visit, we recommended a chemical cleaning to address buildup that could not be handled by standard cleaning. However, during the two most recent visits, we did not recommend any chemical cleaning, as the aircons did not require it at those times. We take your concerns seriously and would be happy to assist further if needed. Please feel free to reach out to us directly.

18. 5.0Rachel T.1 Oct 2024

    Michael from Gradecool provided great and excellent air-con servicing for my 2 FCUS. Really checked and explained in a very detailed manner on my FCU problems. After servicing, the aircons like new one. Highly recommended! Well done and thank you for the good service rendered. 👍🏻😊

    Response from the business

    Dear Rachel Tan, Thanks for your great review

19. 2.0Gaurav S.9 Apr 2024

    The team who came suggested chemical wash and charged 160 per unit plus for the other one some drainage cleaning, for gas top up and condenser they said can not be cleaned now as no rain, when leter checked with another vendor the price was lower with free gas top up.

    Response from the business

    Hi Gaurav Singh, Thank you for your feedback. We apologize for the miscommunication you had with our technician. Please reach out to us at enquiry@gradecool.sg. We will start an internal investigation regarding this matter. We take all our customer feedback seriously and we strive to improve on our service.

20. 5.0Naveen A.5 Mar 2024

    Thanks Michael & Lau Did Great Job Chemical Service For My Aircon And They Are Very Proffesional, Highly Recommend GradeCool Aircon

    Response from the business

    Dear Naveen Akavaram, Thanks for your great review

21. 5.0Jenifer A.2 Dec 2023

    Very Good Service Done By Michael & Team , He Is Very Friendly And Done Tip Top Service , Highly Recommend GradeCool AirCon Service 👍 👍 👍 👍 👍 👍

    Response from the business

    Dear Jenifer Annemary, Thanks for your great review

22. 5.0tan W.25 Nov 2023

    Thanks Michael & Lau Did A Great Job & Tip Top Service , Chemical Service Done For My 3 Unit Ac , Highly Recommend 👍👍👍👍👍

    Response from the business

    Dear Tan WeeKiat, Thanks for your great review

23. 5.0Sonia V.16 Nov 2023

    Thanks Michael & Team Did Chemical Service For My Aircon In Living & Dining Area , I Had Never Do Chemical Service Before Due My Ceiling It’s Block My Aircon , But Michael & Team Can Do Chemical Overhaul Without Dismantle Or Cut Ceiling And Bring Whole Aircon Down , He Is expert And Professional Highly Recommend GradeCool Aircon (Michael) 👍👍👍👍

    Response from the business

    Dear Sonia Vijay, Thanks for your great review

24. 5.0Shiela10 Nov 2023

    Thanks Michael & Team Did A Great Job And Help Me Sovled My Aircon Light Blinking Issue , Tip Top Service Done , Highly Recommend Them For Your Aircon Service

    Response from the business

    Dear Suki Nah, Thanks for your great review

25. 5.0Sentthil27 Sep 2023

    Thanks Michael & Team Did A Tip Top Service For My Aircon, And Advice How To Setting Of The Remote, Highly Recommend Them For Aircon Service

    Response from the business

    Dear Gambit, Thanks for your great review

26. 5.0Jaafar S.23 Sep 2023

    Thanks Michael & Team For Good Advice And Tip Top Aircon Service Highly Recommend

    Response from the business

    Dear Jaafar Selamat, Thanks for your great review

27. 1.0James22 Sep 2023

    I am putting down the facts down here and let the readers judge for themselves Yesterday: 12 month old system 2 working fine at 24.5 (cold!) Today: 1) 3 people came (first time I see so many people come) 2) they serviced 1st fan coil. Then said it was not cold and I stopped them from checking the condenser as I said why when aircon working fine Yesterday and only 1 year old 3) they serviced 2nd fan coil. 2nd fan coil is colder than 1st fan coil (in retrospect this should have been a red flag if it is a refrigerant issue why would 1 fan coil be warmer than other) 4) 1st fan coil blowing semi cold air.... no choice but to let them check the condenser. 5) They showed me proof on both condenser led and their gauge that psi of refrigerant is at 75psi (max usually around 150psi). Interesting how I can shiver at 24.5c at low fan setting previous night if refrigerant is down 50% (not to mention in 12 months). 5) given not cold no choice but to pay top up when it was working well last night although my word against theirs. My suggestion for any readers is before any aircon servicing is done, get your aircon on and get agreement from the aircon person it is cold before servicing.

    Response from the business

    Dear Jimmythesoo, We appreciate your detailed account of the recent service experience, and we'd like to provide clarity on the situation: During the servicing of your air conditioning system, our technician noticed that the aircon's cooling performance was not up to standard, which could be attributed to a potentially low refrigerant level. We understand that you mentioned the aircon had been functioning well the previous night, but it's important to note that aircon performance can vary based on factors like operating duration and environmental conditions. In an effort to objectively assess the situation, we suggested checking the refrigerant level based on psi (pressure) measurements, a standard industry practice for diagnosing cooling issues. Subsequently, we found that the refrigerant level was indeed low. However, we want to emphasize that we did not pressure you to proceed with a top-up if you felt the aircon temperature was satisfactory. It's common for customers to seek a technical report or finding stating that their aircon is in good working order, especially when dealing with rental properties. However, we adhere to a strict policy of honesty and integrity in our assessments. We cannot provide inaccurate reports that claim an aircon is working perfectly when it may have underlying issues. We understand your disappointment with our refusal to provide an inaccurate report, and we're sorry for any inconvenience this may have caused. Our priority is to ensure the safety and efficiency of your air conditioning system. If you have any further concerns or would like us to reevaluate your system, please feel free to contact us. We value your feedback and the opportunity to address this situation.

28. 5.0Fariheen A.20 Sep 2023

    michael and team did a great job with explaining the problems with my aircon. although my brand is hitachi, they still persevered through with the fixing of my aircons and did a good job fixing and cleaning. Will recommend to my friends and family. may also reconsider changing to other brands with them due to the problems faced. thank you so much!

    Response from the business

    Dear Fariheen Azlee, Thanks for your great review

29. 5.0Marianne S.19 Sep 2023

    Thanks Michael n team for great advice n did a great aircon chemical wash Highly recommended

    Response from the business

    Dear Marianne Saw, Thanks for your great review

30. 5.0SHUBASHINI S.18 Sep 2023

    Very prompt and quick response to all the questions and also in time service. I would highly recommend them to anyone.

    Response from the business

    Dear Shubashini Sevaram, Thanks for your great review

31. 1.0Jo O.16 Sep 2023

    Would want to express my deep disappointment with the aircon servicing that was performed at my residence by GRADECOOL air-conditioning on 23/8/2023. I had initially requested a routine aircon servicing for the four units in my house, and I had arranged for my son to be present during the service appointment. To my dismay, their technicians took it upon themselves to upsell additional services, such as a chemical wash and aircon gas top-up. What's more concerning is that they managed to convince my son, who was at home during the service, to agree to these extra services without my knowledge or consent. The prices quoted for these additional services were significantly higher than the prevailing market rates, which further added to my frustration. Normal air-con services cost about $75/- for three units and chemical wash $230/- for three units stated in their website. My son paid $800++ for 4 units of aircon servicing with Chemical wash. In situations like these, I would have expected Gradecool to communicate clearly with me, as I was the one who had initially contacted the company for the servicing. It baffles me that they did not reach out to me directly to discuss the proposed additional services and associated costs. Moreover, my husband was also present at home when the technicians arrived and had explicitly mentioned that we only required a standard servicing, given that we are in the process of moving house. I am left questioning the procedures followed by Gradecool and the lack of communication from their technicians. It is imperative that customers are kept informed and are given the opportunity to make informed decisions about additional services and their associated costs. This experience has left me dissatisfied with this company's services and has tarnished my trust in them. As I had requested an explanation for the oversight in communication and a clarification of their company's standard procedures when it comes to customer communication and service upselling. I believe that a transparent and customer-centric approach is crucial to maintaining a good reputation and fostering positive relationships with clients. Their final reply was my son agrees to these services! 🤯

    Response from the business

    Dear Jo Ong, I appreciate your feedback and concerns regarding the recent aircon servicing provided by GradeCool Air-conditioning. We take customer feedback seriously, and I'd like to provide some clarification on the situation. During the servicing appointment, our technicians did communicate with your son, who was present at the residence. Your husband was also present during the entire appointment. Our technicians recommended chemical wash and gas top-up based on their assessment of the aircon units' condition. It's important to note that there was no hard selling involved, and we respect your son's decision to accept these additional services. Our standard procedure is to ensure open communication with our customers, and we always aim to provide recommendations based on the condition of the units. In this case, we did not directly contact you, the primary contact, to discuss these additional services, as your son readily accepted them. We understand that there may have been a misunderstanding, and we apologize for any inconvenience caused. Our goal is to meet our customers' needs and provide the best service possible. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and hope to continue serving you in the future. Thank you for choosing GradeCool Air-conditioning.

32. 1.02 Aug 2023

    Hard sell and gives wrong advices. Multiple suggestions made to get themselves more business and make you spend more updated: Google replies are redundant. wadsapp replies are even worse. defensive and does not acknowledge problems. Which company comes for the first time and suggest you change the whole compressor without even inquiring much?

    Response from the business

    Dear Customer, I would appreciate if you can give us a call , so that our customer service can assist you with more details. Gradecool will never hard sell our services or products, in fact we have many referral customers. Awaiting for your call, I believe there is communication break down. Pls call our office 67479707 - Customer Service Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your interaction with our team. At GradeCool Air-Condition Pte Ltd, we always strive to provide exceptional service and accurate advice to our valued customers. We take your concerns very seriously and would like to investigate the matter further to understand the specific circumstances surrounding your interaction with our team. However, we couldn't find any records of your recent service request in our system based on the username. To assist us in resolving this matter promptly, could you kindly provide us with more details about the service date or the name under which the booking was made? Our goal is to ensure that all our customers receive honest and reliable advice tailored to their specific needs. We do not endorse any hard-selling tactics or make multiple suggestions solely to increase our business. We believe in building long-term relationships with our customers, and your satisfaction is our top priority. We will conduct internal training sessions to re-emphasize the importance of providing accurate advice and exceptional service to all our customers. Please reach out to us at 6747 0707. We genuinely value your feedback and look forward to the opportunity to turn your experience around. Once again, we apologize for any shortcomings, and we remain dedicated to improving our services based on your valuable input. Thank you for giving us the chance to address this matter.

33. 5.0Rajendran27 May 2023

    Very Good And Proffesional Service Done By GradeCool Aircon -Michael & Liang , Very Helpful And Friendly Technician , Highly Recommend

    Response from the business

    Dear V J , Thanks for your great review

34. 5.0Noor A.24 May 2023

    Good services from their admin and technician. Technician are knowledgeable, highly recommend and satisfaction after services. Keep up your good services!

    Response from the business

    Dear Noor Abas, Thanks for your great review

35. 5.0manoharan K.14 Apr 2023

    Done Chemical Service By Michael & Team , there are very experience and friendly technician , did tip top service by them , highly recommend for their service 👍👍👍👍👍

    Response from the business

    Dear Manoharan k, Thanks for your great review

36. 5.0Siew Eng A.28 Mar 2023

    Thanks Michael for the good works done. Highly recommended to use his services.

    Response from the business

    Dear Siew Eng, Thanks for your great review

37. 5.0Hannah S.14 Mar 2023

    Gradecool had always provided tip top service be it just a regular check or the full on changing and installing of new ac units. They are very accommodating and does not upsell their services. Special mention to Michael and his partner for explaining the issues we have with one of the ac units and condenser. He was very helpful and patient. Keep it up!

    Response from the business

    Dear Hannah Sheppard, Thanks for your great review

38. 5.0Barathi T.13 Feb 2023

    Michael & Liang did a really thorough job with the aicon servicing. Micheal was really friendly and clear with explaining the matter with the aircon setting on the remote which was the root to the issue of the aircon condition. I will definitely continue to recommend them to my loved ones for them to get cleaner aicon as well.

    Response from the business

    Dear Barathi TD, Thanks for your great review

39. 5.0Mervin H.28 Jan 2023

    Very friendly and good advice from the customer service team ( Christine, Anna and Nicole ) ; the team has provided good advice and follow-up reminders on the scheduled servicing appointment. The aircon tech team ( Ming and Seng ) were very professional in their aircon service, did a very good servicing and clean up of my home aircon units and compressor. Thank You to the excellent team.

    Response from the business

    Dear Mervin Ho, Thanks for your great review

40. 5.0Lil G.3 Jan 2023

    Had some minor issues with timing but company did a great job with follow up recovery. I am very satisfied and will continue servicing with them. Their packages are one of the best in the market and no hidden costs.

    Response from the business

    Dear Eswaran Gunasagaran, Thanks for your great review

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