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Nimbus Homes
AI summary
Nimbus Homes is a booking-app cleaning service; reviews mostly praise WhatsApp customer service, especially Hazel and Kathy, and cleaners such as Rena. Of 43 written reviews, 10 say they used the business again, 6 say the problem was fixed and 1 says they knew the price before work started. Rebook a cleaner you rate and check the toilets are done before the session ends.
This summary is based on all the information the Honestfix team has put together on this business, last checked 2 Oct 2026. For more on how we do it, see how Honestfix works.
Reviews
Latest 43 written reviews of 1,027 on Google
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43 written reviews to read
- 2.0
The company must train their helpers. She cleaned my toilet & didnt clean my glass shower screen until i told her.
- 1.0
Disappointed with the 4-hour cleaning service. My flat is small, no clutter and there isn’t much furniture so I expected the basic cleaning to be completed within 4 hours. However, even after 4 hours, the toilet was not washed, wiped or cleaned and home mirrors were not wiped. Floor was not even vacuumed or mopped properly. I usually book 3-hour sessions with other cleaning companies, and they are able to complete the job properly. For a 4-hour service, I honestly expected much better and more thorough cleaning. Unfortunately, I do not feel the service was worth the time or money spent and would not book again.
- 5.0
Good customer support and I must thank Hazel for her efficiency and kind understanding in assisting some hiccups I had in the booking system. Karen, our regular cleaning crew, manages her tasks and time efficiently. Overall I'm satisfied with Nimbus Homes service.
- 5.0
Very good service at customer service miss kathy and miss isabel. Customer service miss Kathy replied are very fast and very helpful and flexible 👍this is the company so far I found the best and trustworthy 👍 even this is my first try at Nimbus Homes. I have already signed them up for their 12 sessions service 👍
- 5.0
I have used Nimbus Home cleaning services on a number of ocassions and am now a regular client for home cleaning services. I like the professional customer service rendered by Hazel. She understands my requirements & acts promptly to set up my subscription & timetable and assigns me the crew I choose. Very pleased with her efficiency & follow up. Thanks Hazel for a good job! Nimbus cleaning crew Kay understands my requirements & is doing her best to align her service standard to meet expectation. I appreciate her attitude. Valerie Low
- 5.0
Hazel has been helpful to my request on rescheduling & refund assistance due to wrong date booking accidentally.
- 5.0
His rate is for Kathy the customer service officer. She is very helpful person.
- 1.0
Very disappointed with their service had sent some inexperience girl who didn't even do basic dusting vaccum. Lack of training very frustrating
- 5.0
Got the moving in deep clean services and it was very thorough! They brought a good number of people and managed to clean the whole space in great detail. A few things I did not even expect like areas behind the fridge! We moved into a decade old condo and some parts of the balcony were hard to clean and they did a great job. Supervisor minhaz was fantastic and he made sure no detail was missed. Highly recommend!
- 5.0
Kathy is the staff who help me.. As I wanna book Sora for cleaning but I can't book .. V patience n helpful Cleaning staff also do when I asking Clean in details..
- 5.0
Kay does the cleaning with passion,sincere and follow instruction.
- 5.0
Booked a deep cleaning service after Home Improvement Programme and Renovation. First time trying out Nimbus Homes as I saw many good reviews online and their rates were reasonable. Jamil's team was fantastic and did a very thorough clean through the house. Highly recommend!
- 5.0
This fits my choice schedule with a wide range of time slot to choose from early morning to evening on weekdays
- 5.0
Once again, I would like to thank Hazel from Nimbus Home for her wonderful customer service. Despite it being around 9 p.m., she kindly assisted me in resolving my booking issues and went the extra mile to help me rebook two cleaning slots that I had accidentally cancelled. I am very impressed by her dedication and would like to compliment her on the excellent service she provided.
- 5.0
WhatsApp service is responsive. Thank you, Hazel for helping with the crew change and discount.
- 5.0
Good customer service on WhatsApp. Hazel helped to change my booking when I could not do it on their app. Thanks!
- 5.0
Finally decided to switch to Nimbus after my regular AC servicing company kept telling me they'd do a chemical wash "next servicing" but never actually did it. I stayed with them for quite a while because they were cheaper, but every visit they were rushing off to the next job, so the chemical wash just kept getting pushed back. Really no regrets switching. The Nimbus technicians were thorough and their workflow was very well thought out. One thing I appreciated was that they actually made the effort to drain the water properly, so my flooring was mostly dry throughout the whole process. And just look at the amount of gunk that came out from the ACs! 😱 I honestly didn't expect that much dirt, considering my units are serviced regularly every 3 months. After the chemical wash, the difference is very obvious. The air is much colder and the rooms cool down a lot faster now. Overall, very happy with the service. Worth paying for a proper chemical wash instead of hearing "next time" every servicing. 😂 Highly recommended!
- 5.0
rena is a very good and professional cleaner! Will book her again
- 5.0
Had a very good experience with Hazel from Nimbus Customer Service. Quick and responsive to my requests
- 5.0
This was my first time engaging Nimbus for house cleaning services, and I’m very satisfied with the experience. Iris did an excellent job cleaning my house—from scrubbing the bathrooms and vacuuming to mopping the floors and ironing the clothes. She was thorough, efficient, and paid great attention to detail throughout. I’m truly impressed with her service and will definitely engage her again in the future. Thank you, Iris!
- 5.0
I always have doubt with Nimbus service until I tried a few of the helper from Nimbus, I would said it depends on who you are engaged with. Sandra is a very pro active person. Very hardworking. Right attitude. Very polite. Very punctual and able to complete given chores on time too.
- 4.0
I have been using this company's cleaning service for several years. In my experience, they can handle basic household cleaning reasonably well, but the quality of service depends heavily on the individual cleaner, so expectations should be kept modest. Over the years, I have noticed a few recurring issues: First, the most important issue I have encountered is that some cleaners do not inform customers when they accidentally damage items. On one occasion, a cleaner broke my husband's Philips shaver but left without mentioning it. Honestly, I would not have expected her to pay for the damage if she had simply been upfront and apologised. What disappointed me was the lack of honesty and communication. On another occasion, a different cleaner broke two of my ceiling light covers and again did not inform me. I only discovered the damage after the cleaner had left. Second, some cleaners spend an unusually long time in the bathroom with the door closed without doing any cleaning work. In one instance, a young cleaner went to my bathroom and stayed inside for more than 20 minutes upon arrival. She did not appear to be cleaning, as she did not bring any tools in, and I was genuinely concerned that something might have happened to her. Fortunately, she was fine, but the lack of communication was unsettling. The same cleaner repeatedly commented that my kitchen was "dirty." I found these remarks unnecessary and uncomfortable. If my home were already spotless, I would not have hired a cleaning service. Constructive feedback is welcome, but repeated negative comments can come across as judgmental. Third, ome cleaners are quick to say that certain tasks cannot be done, even when they seem to fall within the scope of a standard cleaning service. This gives the impression that they are reluctant to take on more demanding work. Last but not least, I have also been disappointed with the quality of the deep cleaning service. They packed almost everything 1.5 hours before the scheduled end time, and chased me to sign. The floor was mopped only once. When I requested that it be mopped again, the cleaner did so without rinsing the mop beforehand, which defeated the purpose of a second pass. The cleaner also told me that an area I had specifically requested had already been wiped. However, after they left, I wiped the same surface myself, and my cloth came away covered in dust. This left me with the impression that the area had either been cleaned inadequately or not cleaned at all. Frankly speaking, the work attitude is very poor. On the positive side, the customer service team has always been responsive and polite whenever I contacted them, and is willing to provide solutions. The company may be facing staffing challenges, as consistent service quality appears to be difficult to maintain. Also, this market is not a blue ocean anymore.
- 5.0
I would like to commend Rachel from Nimbus hotline for her excellent customer service while helping me book a regular cleaner. She patiently explained the payment and nimbus points options. She was friendly and helpful! That makes a difference to my booking experience!
- 5.0
Very good services, Scarlett done everything well. Cleaning, tidy, mopping very good. I give her 5 stars.
- 5.0
Absolutely pleased with Lamin’s cleaning service. She’s definitely one of the best I’ve encountered, very thorough in her work, maintains a good attitude and reliable. Five stars!👍
- 5.0
Rena did a good job! Thank you!
- 5.0
Good customer service is important especially to new users like me. I would like to give compliments to Ms Hazel for extending her thoughtful advice and help. Appreciate her patience & clear guidance to book my cleaning bookings. Means a lot to me. Thank you Hazel!
- 5.0
Great service from Kathy !
- 5.0
Iris did an excellent job! She cleaned our home thoroughly and efficiently, with a friendly and positive attitude that made the entire experience pleasant. We appreciate how Iris makes sure the chore is done well by the time the session is over.
- 5.0
Hazel was very helpful with arranging my weekly cleaning services. Appreciate it! 😁👍🏽
- 5.0
Had Rena helped me with ironing twice. She was diligent and did a good job!
- 5.0
Satisfied with the work done by Rena! Shows great initiative, and is very efficient with her work.
- 5.0
Rena was very efficient, she completed all the tasks assigned. Very friendly and smiley.
- 5.0
Rena. She is detailed, quick and friendly.
- 5.0
Rena is thorough and professional in her cleaning. Punctual and good personality - 5star service!
- 5.0
I had painting work done today, and Minhaz was super helpful. He kindly assisted me in repainting the walls, I didn’t realize the initial paint was in the wrong color. He was super proactive in assisting with the repainting & got the job done!
- 5.0
Had very good experience in the booking. Hazel is very helpful in arranging the upcoming appointment due to some changes. Very happy with the service.
- 5.0
Prompt service. Quick responses via whatsapp when I had to reschedule a cleaning session. Thanks and appreciated!
- 5.0
Customer service officer Hazel has been a great help in assisting to change my part-time cleaning request from monthly to biweekly in the system. Their reply is very prompt too. Thanks!
- 5.0
As I’m unable find the regular slot for one of the helper. I WhatsApp Nimbus to help. Kathy is very helpful to help me book the regular slot accordingly.
- 5.0
Ellie did a fantastic job! Toilet was clean, windows were wiped clean as well. Eventhough it's a short 3hours, she managed to get all the work done! Keep up the good work.
- 5.0
A great first experience with Nimbus Homes. Ms Thea arrived on time. She was able to pay attention to the areas that was highlighted to her. Overall, I am pleased with her performance and will definitely be booking housekeeping service from Nimbus Homes again !
- 4.0
A big thank you to Hazel from Nimbus Homes for all the assistance provided with my registration difficulties and technical issues. Hazel was helpful and responsive throughout the process.
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